英文版酒店前台实习总结

MyInternshipLife

--SevendaysChangtaiHotelManagementCo.,Ltd.

【abstract】Theessayisarecordformyinternshiplifeandmyfeelingsgettingfromthework.Theinternshipisatransitionfromastudenttoastaff.Inthisstage,youmustgiveupsomethingandlearnhowtodosothatyouwillreallyworkwell.WhenIwasworkingatthepositionofreception,Ilearntitwasveryimportanttobeapersonofprofessionalethics.Eventhoughthecompanyisstrangetoyou,youmustlearntoadaptandmakeuseoftheenvironmenttocreateahighervalue.Thejobsmustbefilledwithpressureanddifficulties,ifyouarecleverandstrongenough,youcouldovercomealltheobstacles.BelieveyourselfandWorkconsciously.YouwillbecometheonewhowillcarryalettertoGarcia.Nomatterwhatwewillgetfromthefirstjob,itmustinfluencemylifeforever.IbelieveIcandowhatIwantto.IwillbeapersonthatIwanttobe.

【keywords】workexperience,internshiplife

Introduction

Thesixthmonth,asbeautifulasaflower,waspainfulforme.Ihadn’tnoticedthattheflowersgraduallybegantobloom.ThedaythatIhadtoleavewascoming.Fromthatdayon,mylifewaschanging.

Itwasasunnyday.Manycompaniesheldjobfairstorecruittheinterns.Myclassmateswerepreparingtointerviewthejobsthattheyloved.MybestfriendsandImadeourmindstointerviewthereception,whichwasofferedbytheseven-dayhotel.Thereasonwhywechosethehotelwasthatithadtwodaysofficialholidaysinaweek.wecouldspentthedaysinstudyingandreviewing.Attheotherhand,thecompanyprovidedfreedormitoryforus.Atlast,wesucceedandthecompanyallowedustogotoworkatthenextweek.

Workexperience

2.1Beinterestedinyourwork

Thefirstweek,wewerearrangedinthetrainingteam,wehadtostrengthentheenthusiasmtostudybecausewedidn’thaveknowledgeofthehotelatall.Themanagermadeanorderthatwemustunderstoodalltheprocesses,especiallyatthepartofReceptionguests.Wewereseparatedwithtwogroups.Onegroupwasresponsibleforthemarketandtheotherwasresponsibleforthereception.Atthefirstday,Iwasrequiredtograspthemeaningoftherunningrulesofthehotel.Bylearningit,IfounditthatthehotelwasthefirstChinaHotelthatoperatedontheUSAmarket.Asthesamewithit,italsohadmanyadvantagesthatotherhotelscouldn’tcomparedwith,suchasFuelpump、Packettowel、Bedtimemilk、Soundproofingstripandsoon.Asalltheitemsmentionedabove,Ifeltmoreandmoreexcitedaboutthework.

Aweeklater,Duetotheabsenceofthereception,ourmanagerwishedthatIcouldtakeontheposition.ThenshetaughtmehowtohandleV4systemanddealwithsomeimportantthings,forexample,answerthephone、arrangetheroom、callawakeatthespecifiedtime、deposittheluggageandsoon.Eachprocedureshouldbecaredaboutalot.Asthemonitorsofourteam,Iwasresponsibleforthestudyingofothers,iftheyhaddifficultproblems,Iwouldgiveahandtothem.Onlywestudiedhardenough,webelieved,couldweachieveourtargets.

2.2Difficultiesmakeyouflyfreely

Thingsweren’talwayswhatweseem,mypartnersusuallymadevariedmistakes,astheresultofit,mybossalwaysshoutedatme.Hethoughtitwasmyfault.However,Ithoughtitwasachancebecausewecoulddiscovertheshortage.Ididn’tthinkitwasrightthatwewouldsucceedwithoutanymistakes.Justlikeastorysaying:Acocoonstruggledtoforceitsbodythroughthepupa,butitseemedtostopmakinganyprogress,soahumandecidedtohelpthebutterfly.Hetookapairofscissorsandsnippedoffthecocoon.Thebutterflythenemergedeasily.Butitsbodywasswollenanditswingsweretoosmall,whichwouldn’tenlargeandexpandtobeabletosupportthebody.Intheend,itneverwasabletofly.WhatthemaninhiskindnessandhastedidnotunderstandwasthattherestrictingcocoonandthestrugglerequiredforthebutterflywereGod’sway.Sometimes,whatweneedinourlifewasstruggles,ifwegotthroughourlifewithoutanyobstacles,itwouldcrippleus.Asaresult,wewouldnotbeasstrongaswhatwecouldhavebeen.

Inthetime,Ilostmyselfinworkingandenjoyedthehappinessbroughtbythework.Formostofus,theworkwasthecentral,dominatingfactoroflife.Notonlyforthechanceofferingthecreativity,imaginationorinitiative.Therewasnodoubtthatworkingcouldbringyoumuchhappiness.WhenIreceivedtheprettyorbeautifulladies,thehandsomeorcoolgentlemen,Iwouldthinkitwasanexcitingthing.Forexample,onetime,Ireceivedanoutgoingboy,whenhecametothecheckdesk,Isaid“hello,sir”.Thenheanswered“no,I’mnotfine.”Afterwards,Isaidinaworriedvoice“what’swrongwithyou?”HetoldmeananswerthatIcouldn’timage,”I’mhungry.”Atthattime,Ifelttheworldbegantodarken.Theguestreallywasahumorousman.

2.3Beloyaltoyourjob

Ofcourse,Ialsohadaperiodofpell-melltime.Thefirstdayofeachmonthwasmynightmare,becauseIalwaysworkedforalltheday.Imustfinishedsortingoutthelistofitems,includingthegoods,membershipcardsorprofitofcost.Meanwhile,Iverifiedalltheintermediaryorders.Intheend,Ineededhandonallthereportformstothemanager,ifitexistedasmallfault,Imustamendedimmediately.Eventhoughthereexistednothingdifficult,eachprocedureshouldalsobecarefulenough.Inmyopinion,thejobwasasinterestingasagame,notonlyyoucouldfindyouradvantages,butyoucouldfindyourpotential.Afterwards,alongwiththelighthouse,youwouldreachyourportandharvestabeautifulfuture.

Onegirl,whowasworkingtogetherwithme,wasalwaystoldusshewouldchangeherjob,andthenshewouldsearchedforajobwithahighsalary.Ididn’tknowwhatshewasthinking,butIdidn’tagreewithher.Wecouldn’trefusegrowingup,butwecouldchoosehowtolive.Myteachertaughtme“Don’tmindhowmuchmoneyyouearn,themostvaluablethingistheexperience.”Justlikedoit,lifewasneededtoenrich.Evenwecouldfreelyenjoyourselves,butwepreferredtodisciplineourselvesinthepresenttoenhanceourenjoymentinthefuture.Godbuiltmanyopportunitiestoencouragethepeopletobepowerful,atthesametime,italsocreatedalotofdefects.Whenyouenjoyedthehappinessofsuccess,youwouldundertaketheequalfailure.Thelifewasnotatrapsetforus.Lifewasnotaspellingbee,wherenomatterhowmanywordsyouhadgottenright,youwoulddisqualifiedifyoumadeonemistake.Ourgoalwastowinmoretimesthanwelose.Iusuallyaskedmyself–not“beperfect,”not“don'tevenmakeamistake,”but“bewhole.

Mygains

Onewordwasmyfavorite,itsaying“youcan’tteachamananything,youcanonlyhelphimdiscoveritwithinhimself.”Asthesamewithit,ourcountryhadanoldword“giveamantofishthangivingthefishing.”thesamelessonwassuittothejob,ourmanagertaughtustheimportanceofworkandshowedussomethingthatdidn’teverknow.However,nobodywouldtellyouwhetheryouarerightasthewayyoudid.Weusuallyfocusedontheresults,becausethewayyoufinishedtheworkwassundry.

3.1BeamanwhocancarryalettertoGarcia

BeforeIleftmyschool,thereadingleaguesentusabook,itsnamewas“AMessagetoGarcia.”Atfirst,IthoughtthebookwasPhilosophicalanditscontentsweretoorichandprofound.ButitwasregretfulthatIcouldn’tunderstandwell.Afterthat,Icametothehotelandworkedhere.Oneday,Itookoutthebookanddecidedtoreaditagain.Suddenly,Ifounditreallywasatreasureandithadmanywonderfulstoriesaboutsomeoneworkedallalone.Inthisbook,Iwantedtoshareseveralsentencestoeverybody.

Don’tworkonlyforthehighsalary

Oncegivingup,youwillgetmore

Justdoalittlemorethanyoushoulddo

WorkConsciously

Facingwithsb/tosthinathanksgivingmood

Learntheadvantagesfromyourboss

Loveyourwork

WhowillsendalettertoGarcia?Everybosswillhopeallemployersarenotrapaciousandhigh-handed,anymorethanallpoormenarevirtuous.Hehopedhisstafftobethemanwhodoeshisworkwhenthe“boss”isaway,aswellaswhenheisathome.Andthemanwho,whengivenaletterforGarcia,quietlytakesthemissive,withoutaskinganyludicrousquestions,andwithhiddenintentionofchuckingitintothenearestsewerbutdeliverit.Inmyopinion,hiskindissorarethatnoemployercanaffordtolethimgo.Heisneededandneededbadlyandhewastheonlyonewhocan“CarryaMessagetoGarcia.”IfIcould,IhopeIwillbecomethiskindofperson.

3.2Thanksgiving

Thefirstjobbroughtmemanyexperience.However,Ithink,Ishouldthankmymanageralot.Hetaughtmeanimportantlesson:thanksgiving.Nomatterwhoyouare,youmustgetsomehelpfromothersonyourway.Whenyoudecidedtodosomethingandyoutriedyourbesttofinishit,youwouldfind,youevergotmanyunexpectedsupport.Yououghttoappreciatethem.SinceIgotintothehotel,myreceptionmanagertaughtmealot,whileshewouldleaveintwoweeks,itwasthankfulthatthereexistedtheonewhowaswillingteachyoueverything.Inmyeyes,shewasnotonlymyteacher,butalsomybestfriend.NomatterwhatjobsIwoulddointhefuture,Iwouldneverforgetthemomentthattaughtmehowtolive,andhowtoenjoythelife.

Adversitywastheonlywaytosuccess,ifyouhadcouragetoacceptit,yourlifewouldbecomestrongerandstronger.WhenIwasworkinginthehotelatthelastmonth,Ihadtodoanurgentaffair.Duetoourresignations,thenewemployeesmustbetrained,asweeverdid,Iwasresponsibleforthetrainingoftheyoungpeopleassoonaspossible.Yetatthattime,Ifoundeverybodyhadtheirshiningpoint,whichwasworthyofrecognition.Thenewemployeeswereenoughclever,Itaughtthemallthetasksinoneday,suchashowtomakeuseoftheexcelprinter、invoiceprinter、V5system,andtheybothgraspedverywell.Afterwards,Iarrangedthemtoorderroomsontheinternet、sellthegoods、registert