《饭店英语教程》试题库

饭店英语教程试题库及答案

目录Contents

1.江苏省饭店职业英语等级测试初级笔试（样卷）1

2.江苏省饭店职业英语等级测试初级口试（样卷）3

3.江苏省饭店职业英语等级测试中级笔试（样卷）4

4.江苏省饭店职业英语等级测试中级口试（样卷）8

5.饭店职业英语等级测试题（一）9

6.饭店职业英语等级测试题（二）14

7.饭店职业英语等级测试题（三）19

8.饭店职业英语等级测试题（四）23

9.饭店职业英语等级测试题（五）28

10.饭店职业英语等级测试题（六）33

11.饭店职业英语等级测试题（七）37

12.饭店职业英语等级测试题（八）43

13.饭店职业英语等级测试题（九）47

14.饭店职业英语等级测试题（十）52

15.饭店职业英语等级测试题（十一）57

16.饭店职业英语等级测试题（十二）62

参考答案67

1江苏省饭店职业英语等级测试初级笔试(样卷)

PartIListeningComprehension听力理解(30%)

SectionOne

Directions:Youwillheartensentences.Eachonewillbereadonlyonce.Listencarefullyandfill

intheblanksaccordingtowhatyouhaveheard.听句子写单词。(10%)

1.Goodmorning,sir.toourhotel.

2.CanIhavealookatyour?

3.Tdliketopay.

4.WehaveintheBusinessCenter.

5.It'sonfloor.

6.Ourwillshowyouupatonce.

7.CanIleavea?

8.Wearealways.

9.RoomCenter.MayIin?

10.Wetoserveyouinourhotel,sir.

SectionTwo

Directions:Youwillheartwodialogues.Eachonewillbereadtwice.Listencarefullyandfillin

theblanksaccordingtowhatyouhaveheard.听对话写句子。(10%)

1.A:?

B:Black,JohnBlack.

A:?

B:Yes.ItisB-L-A-C-K.

2.A:Whatwouldyouliketodrink,sir?

B:.

A:Withorwithoutice?

B:.

A:Anythingelse,sir?

B:.

SectionThree

Directions:Youwillhearfiveshortconversations.Eachonewillbereadonlyonce.Thereisonly

onebestanswertoeachquestion.Circletheletterbesideyourchoice.听对话选择正确答(10%)

1.Willthestaffopenthewindowfortheguest?

A.Yes,hewill.B.No,hewontC.Idon'tknow.

2.Willtheguestshowtheroomcard?

A.No.B.Yes.C.Idon'tknow.

3.What'sthetelephonenumber?

A.634578.B.863457.C.346578.

4.Howtomakeanoutsidecall?

A.Dial"9”.B.Dial“2”.C.Dial“0”.

5.Howwillthesteakbecooked?

A.mediumB.rareC.well-done

1

Part11Vocabulary&Structure词汇与结构（14%）

Directions:Choosethebestanswerforeachstatement.选择正确答案。

1.Goodmorning.Operator.?

A.MayIhelpyouB.WhoareyouC.Tmbusynow.

2.Wehopeyouyourstaywithus.Happytripbackhome.

A.willenjoyB.areenjoyingC.haveenjoyed

3.Theattendantbeuptoyourroomatonce.

A.willB.isC.are

4.“2011年3月6日“isread.

A.Marchthesixth,twentyelevenB.twothousandandeleven,marchsixth

C.two0oneone,Marchsix

5.A:Tdliketoreservearoom.

B:.

A.No.Thankyou.B.Certainly,sir.C.Yes,please.

6.A:Whereisthebar?

B:Gostraight,then.

A.it'sonthethirdfloor.B.turnrightC.thenI'lltellyou.

7.A:Thankyoufortellingmethemessage.

B:.

A.Thankyou.B.Youarewelcome.C.Tiltellyouagain.

8.A:______________________________

B:MynameisJohnSmith.

A.MayIhaveyournameplease?B.What'syourname?

C.Givemeyourname

9.WehaveverygoodChineserestaurants,thedishesare

A.poorB.deliciousC.bad

10.Wealllookforwardto__________youagaininthehotel.

A.seeB.seeingC.saw

11.________________MayIcomein?

A.HousekeepingB.I'mZhangHongC.Maryspeaking

12.Howwouldyoulikeyoursteak,sir?

A.prepareB.bepreparedC.prepared

13.Whynot_________thechicken?It'stasty.

A.tryB.totry（3.trying

14.ThelobbyisusuallyonfloorofthehotelinChina.

A.thefirstB.thesecondC.thebasement

PartIIITranslation英汉互译（10%）

Directions:Translatethefollowingsentences.将以下句子翻译成英文或中文。

1.请您在这签字。

2.现在可以为您打扫房间吗？

3.Wehaveaswimmingpoolonthefourthfloor.It\opennow.

4.MayImakeasuggestion?It'sourspecialty.

5.Don'tworry,sir.Wewillgotoyourroomandhaveacheck.

2

PartIVWriting看图写作（6%）

Directions:Writeashortparagraphaccordingtothepicturewithatleastthreesentences.

简单描述以下图片，要求不少于3句完整的句子。

2江苏省饭店职业英语等级测试初级口试（样卷）

Parti

Translatethefollowingsentences.翻译句子（20分）

1.早上好，先生！欢迎光临我们饭店！

2.我叫张红，能为您服务吗？

3.Whenwilltherestaurantopenintheafternoon?

4.Howmuchdoyouchargeforasingleroom?

5.Theair-conditionerinmyroomdoesnotwork.

PartII

Answerthefollowingquestions.回答问题（20分）

1.Whatisthedatetoday?

2.Whereistheswimmingpoolinyourhotel?

3.Ifyouwanttoknowthenameoftheguest,whatwillyousay?

4.Iftheguestisleaving,whatwillyousaytohim?

5.Pleasesaysomethingabouttherestaurantsinyourhotel.

3

3江苏省饭店职业英语等级测试中级笔试(样卷)

PartIListeningComprehension(40%)

SectionOne

Directions：Youwillhearfiveshortconversations.Eachonewillbereadonlyonce.Listen

carefullyandfillintheblanksaccordingtowhatyouhaveheard.(20%)

Dialogue1

Staff:Goodmorning,SunshineHotel.HowmayIhelpyou?

Guest:Goodmorning,I'dliketoaroom.

Staff:Haveyougota?

Guest:Yes,Iitdaysago.

Dialogue2

Staff:Sorrytohavekeptyou,sir.Hereisyoubill.

Guest:HowmuchshallIpay?

Staff:Theisabout200US$.

Guest：I'llpayin.

Dialogue3

Staff:Wherewouldyouliketosit,Mr.Smith?

Guest:Iwantatablefromthe.

Staff:Certainly,sir.me,please.

Guest:Sure.

Dialogue4

Guest:Whatisthisfor?

Staff:It'sfortheyou,sir.

Guest:Sorry,Iit.

Staff:That'sallright.

Dialogue5

Staff:Housekeeping.MayIcomein?

Guest:Yes,please.

Staff:Goodmorning,madam.Isitformetotheroomnow?

Guest：Yes,go.

SectionTwo

Directions：Youwillhearfiveshortconversations.Eachonewillbereadonlyonce.Listen

carefullyandchoosethebestanswersaccordingtowhatyouhaveheard.(10%)

Dialogue1

Whowillbeuptotheroom1206inafewminutes?

A.ThemanagerB.TherepairmanC.Theattendant

4

Dialogue2

ThebreakfastwillbereadywithinminutesforguestsinRoom.

A.20,1581B.30,1518C.20,1518

Dialogue3

TheguestneedsfbrtheflightfromNanjingtoBeijing.

A.2tickets,CA5138B.1ticket,CAI538C.2tickets,CA1538

Dialogue4

Theonthefirstdayandthelastdayoftheconferencearebanquetswhiletheother

mealsarebuffets.

A.suppersB.breakfastsC.lunches

Dialogue5

Howwouldtheguestliketodohishairtoday?

A.TohaveitcutB.TohaveitpermedC.Tohaveitcolored

SectionThree

Directions：Youwillhearonelongconversation.Itwillbereadtwice.Listencarefullyandchoose

thebestanswersaccordingtowhatyouhaveheard.(10%)

1.Whatkindofserviceistheguestusingbyphone?

A.bellserviceB.telephoneserviceC.roomservice

2.Whatistheguestreadingwhentalkingtothehotelstaff?

A.themenuB.thebillC.thewinelist

3.Whatkindofdrinkdoesthemanorder?

A.asherryB.aglassofredwineC.aglassofwhitewine

4.Whatdoesthewomanorder?

A.asherryB.aMartiniC.aglassofdrywhitewine

5.What'stheroomnumberoftheguest?

A.1530B.5013C.1513

PartIIVocabulary&Structure(10%)

Directions：Readthefollowingstatementsandchoosethebestanswers.

1.Roomserviceattendantssetuptheroomservicetableaccordingtothe.

A.manager'sopinionB.guest'spreferenceC.hisownidea

2.isoneoftheresponsibilitiesofwaitersandwaitresses.

A.ShowingthewayB.SellingroomstotheguestsC.Providingfoodandbeverageservice

3.LiHongisthefloorattendant,hermanageristhe.

A.HousekeepingmanagerB.Food&BeveragemanagerC.assistantmanager

4.Guestscanclaimlostitemsatthe.

A.HousekeepingdepartmentB.Lost&FoundsectionC.Food&Beveragedepartment

5.isusuallyputonthedesk,orinthedeskdrawerforthegueststofindinformation

aboutthehotelservice.

A.TelephoneDirectoryB.HotelServiceDirectoryC.Guests'Opinions

6.I'mterriblysorry,sir.Theroombefore.

A.shouldbemadeupB.shouldhavebemadeupC.shouldhavebeenmadeup

5

7.Whenaguestordersadrinkwithoutice,it'scalled.

A.straightupB.withoutwaterC.withsoda

8.refertothosenon-alcoholicdrinks,includingcoffee,tea,mineralwaterjuice,etc.

A.BottledbeerB.SoftdrinksC.Thewine

9.Thebartendersuggestedthebottleofwinefortheguestsatthattableimmediately.

A.wasopenedB.openC.beopened

10.Staffshouldalwayslistentotheguesttoshowthatyoucareabouthimorhervery

much.

A.carefullyB.impatientlyC.thoughtfully

PartHITranslation(20%)

Directions：TranslatethefollowingsentencesintoEnglishorChinese.

1.我建议您品尝烧龙虾，这道菜在江苏非常有名。

2.请收好发票。您在出关时需要出示它。

3.临走前，请帮忙填写“宾客意见表”。

4.裙子我们帮您干洗，不收费。

5.Pleasefillintheexchangememoandsignyournameonit.

6.YoucanputtheGreenCardonthepillowifyoudon'twanttochangeyourbeditems.

7.Whatkindofconferencewillyouholdandhowmanyattendeeswillyouhave?

8.Forregisteredguests,theuseofallfacilitiesisfreeofcharge.

PartIVReadingComprehension(20%)

PassageA

Asweknow,itisveryimportantthatahotelpaysattentiontothetrainingofitsstaff,asthere

existmanyweakpartsinitsvariousdepartments.Stafftrainingmusthaveapurpose,whichis

definedwhenahotelconsidersitstrainingneeds,whichareinturnbasedonjobdescriptionsand

jobspecifications.

Ajobdescriptionshouldgivedetailsoftheperformancethatisrequiredforaparticularjob,

andjobspecificationshouldgiveinformationaboutthebehavior,knowledgeandskillsthatare

expectedofanemployeewhoworksinit.

Whenallofthishasbeencollected,itispossibletomakeatrainingspecification.This

specifieswhatthetrainingdepartmentmustteachforthesuccessfulperformanceofthejob,and

alsothebestmethodstouseinthetrainingperiod.

Therearemanydifferenttrainingmethods,andthereareadvantagesanddisadvantagesofall

ofthem.Successfultrainingprogramsdependonanunderstandingofthedifferencebetween

learningaboutskillsandtraininginusingthem.Itisfrequentlysaidthatlearningaboutskills

takesplace“offthejob“intheclassroom,buttraininginusingtheseskillstakesplace“onthe

job”,bymeansofsuchactivitiesaspracticeintheworkshop.

Itisalwaysdifficulttoevaluatethecostsandsavingsofatrainingprogram.Thesuccessof

suchaprogramdependsnotonlyonthemethodsusedbutalsoonthequalityofthestaffwhodo

thetraining.Ahotelcanoftencheckonsavingsintimeandcostbyexaminingthework

performedbythestaffwhohavecompletedatrainingprogram.Theevaluationofmanagement

trainingismuchmorecomplexthanthat.

Directions：Readthefollowingstatementsandchoosethebestanswers.

6

1.Tobesuccessfulinourtrainingprogram,wemustunderstandthedifferencebetween.

A.ajobdescriptionandajobspecification

B.whatistaughtandhowitistaught

C.learningaboutskillsandtraininginusingthem

D.thesavingintimeandthesavingincost

2.Thesuccessofatrainingprogramdependson.

A.theplaceswherethetrainingtakesplace

B.thecorrectevaluationofthecostsandsavingsoftheprogram

C.theperformanceoftheworkersandtechniciansreceivingtraining

D.thetrainingmethodsandthequalityofthetrainingstaff

3.Whatdoesatrainingspecificationspecify?

A.Theperformancerequiredforacertainjob.

B.Thebehavior,knowledge,andskillsexpectedofanemployee.

C.Thetrainingcontentsandmethodsused.

D.Thecostsandsavingsoftheprogram.

4.Accordingtothepassage,whichofthefollowingistrue?

A.Allstaffmembersneedtrainingnowandthen.

B.Traininginusingskillsandlearningaboutskillsusuallyhappenatthesametime.

C.Itiseasiertoevaluatethetrainingofstaffthantoevaluatemanagementtraining.

D.Atrainingspecificationisonlybasedontheinformationcollectedfromajobdescription.

5.Whichofthefollowingwouldbethebesttitleofthispassage?

A.StaffTrainingB.ManagementTraining

C.ASuccessfulTrainingD.ValueofStaffTraining

PassageB

Fitnesscentremanagersgenerallyworkincentersorclubsthatcontainafitnesssuiteorgym

andchangingfacilities,andmayalsohavesomeorallofthefollowing:

•swimmingpool;

•sportshallsorcourts;

•spa,saunaortherapyarea;

•cateringandotherrecreationalfacilities.

Theirresponsibilitiesusuallycoverthebroadareasofmarketingthefacility,managingstaff

anddealingwiththetechnicalaspectsoffitness,healthandsafety.

Largecentersmayhaveateamofseveralmanagers.

Tasksvaryaccordingtothesizeandfacilitiesofthecenterorclub.Therearealsosome

differencesbetweenlocalauthorityandprivatelyrunestablishments.Typicalworkactivities

usuallyinclude:

•designingandpromotingactivitiestomeetcustomerdemandandgeneraterevenue;

•advertisingandpromotingthecluborcentretoincreaseusage;

•recruiting（招聘）andtrainingstaff;

•carryingouthealthandsafetychecksonequipment;

•arrangingformaintenance,insurance,repairsandcleaning;

•maintaininghighlevelsofcustomercare,oftenwithaparticularfocusonavoidinglossof

existingusers;

•handlingcomplaints;

7

•deliveringsomefitnesstrainingorcoachinginsportsactivities-oftenagoodwayof

maintainingcontactwithcustomers;

•purchasingequipmentandsupplies;

•writingmonthlyorweeklyreportsandpreparingcashprojectionsforcentreownersormore

seniormanagement.

Directions:Decidethefollowingstatementswhethertheyaretrueorfalseaccordingtothe

passage.

1.Itisnotthemanagers'dutytoseetothesafetyofalltheguestsinthefitnesscenter.

2.Onlyonemanagerisneededinthefitnesscenter,evenifitisalargeone.

3.Themaintasksarethesameindifferentfitnesscentersorclubs.

4.Itisthedutyofthefitnesscentermanagerstorecruitandtrainnewstaffinfitnessclubs.

5.Monthlyorweeklyreportsareneeded.

PartVPracticalWriting(10%)

Directions:Writealettertothehotelguestaccordingtotheinformationprovidedbelow.

你是大堂经理张小梅，请给布朗先生写一封感谢信，感谢他的下榻和提出的一些意见、建议，

并欢迎他再次光临阳光酒店。

4江苏省饭店职业英语等级测试中级口试(样卷)

PartIAnswerthefollowingquestionsaboutyourselfandyourdailylife.(20%)

1.Whattimedoyouusuallygetupandwhattimedoyouleaveforworkeveryday?

2.Whatisyourjobinyourhotel?Doyouenjoyit?Tellussomethingaboutyourjob.

PartIIAnswerthefollowingquestionsaboutthehotelservices.(45%)

1.Mr.Smithwantshislaundrydoneinthehotelbuthewantsitbackassoonaspossible.What

wouldyousaytohim?

2.Whenaguestcallstherestauranttobookatable,whyshouldwerepeatthedetailsof

informationtoconfirmthereservation?Whatdoyouusuallysaytotheguest?

3.Mr.Blackcomplainedaboutthecleannessoftheroom.Shallweencouragetheguest's

complaint?Whyorwhynot?

PartIIIDescribethedepartmentortheplacewhereyouareworkinginyourhotelwithno

lessthan6sentences.(35%)

8

5饭店职业英语等级测试题(一)

PartIListeningComprehension(40%)

SectionOne

Directions：Youwillhearfiveshortconversations.Eachonewillbereadonlyonce.Listen

carefullyandfillintheblanksaccordingtowhatyouhaveheard.(20%)

Dialogue1

S:Hello!JinlingHotel.Room.HowmayIhelpyou?

G:rdliketoreservearoom.

S:Howmanywillyouneedtheroom?

G:.FromJune18thto22nd.

Dialogue2

S:Sofromwhichroomisthe?

G:Room3610.Itseemstheyareplayingcardsorsomethingthat.Icanheartheyare

clapping.

S:Room3610,right?Wearesendingaroomattendanttheretowithitrightnow.Andwe

aresorryagain.

G:.Justdealwithitnow.

Dialogue3

G:Whatdoyouthis?

S:ChineseDumplings.Pleasealittlesoysauceandsesameoilonthisplateanddipthem

intoitbeforeeating.

G:,thanksalot.

S:You'rewelcome,sir.Pleaseyourmeal.

Dialogue4

S:Goodafternoon,sir.toourhotel.

G:Thanks.

S:I'mthefloor.PleaseletmeknowifthereisIcandoforyou.

G:Whereis608,please?

Dialogue5

G:Bytheway,whencanIgetthe?

S:YoucangetthemtheeveningofJune7th.

G:That'llbe.Thankyouverymuch.

S:Don、it.

SectionTwo

Directions：YDUwillhearfiveshortconversation.Eachonewillbereadonlyonce.Listen

carefullyandchoosethebestanswersaccordingtowhatyouhaveheard.(10%)

9

Dialogue1

Whatdoesthemanprefer?

A.Acupoftea.B.Acupofblackcoffee.C.Acupofmilkycoffeewithoutsugar.

Dialogue2

Howmuchwillthemanpayforaten-minutecall?

A.Hewillpay$45.B.Hewillpay$10.C.Hewillpay$1.05.

Dialogue3

WhichofthefollowingisTRUE?

A.Theguesthasareservation.B.Thehotelhasn'tavacancyC.Thereceptionistisnotpolite.

Dialogue4

Thedrinkisbroughtby.

A.thefirstspeakerB.JohnC.thewaiter

Dialogue5

Whatkindofbreakfastwillthewomanhave?

A.Acontinentalbreakfast.B.AnEnglishbreakfast.C.AChinesebreakfast.

SectionThree

Directions：Youwillhearapassage.Itwillbereadtwice.Listencarefullyandchoosethebest

answersaccordingtowhatyouhaveheard.(10%)

1.Whatserviceinthehotelisitthatoperatesaroundtheclock?

A.Hotelbar.B.Hotelroomservice.

C.Hotelshop.D.Hotellaundryservice.

2.Whenisthehotelbaropen?

A.Itopensfrom12:00-2:00p.m.and7:30p.m.-l:00a.m.

B.Itopensfrom12:30-2:30p.m.and7:00p.m.-l:00a.m.

C.Itopensfrom12:00-2:30p.m.and7:00p.m.-l:00a.m.

D.Itopensfrom12:30-2:00p.m.and7:00p.m.-1:00a.m.

3.Whatwouldyouhavetodoifyouwantasnackat11:(X)p.m.?

A.Gotothehotelshop.B.Hangamessageoutsideyourdoor.

C.Gotothehotelbar.D.Callhotelshopassistants.

4.WhichofthefollowingisNOTtrue?

A.Youcanhaveyourbreakfastinyourroom.

B.Roomserviceisveryconvenient.

C.Lunchisservedfrom12:00to2:30p.m.

D.Hotelbarserviceopens24hours.

5.Whatdidthepassagesayaboutthehotelshop?

A.It'sonthesecondfloor.B.It'sontheleftsideofthelobby.

C.It'sopenroundtheclock.D.It'sopenfrom9:00a.m.to5:30p.m.

PartIIVocabulary&Structure(10%)

10

Directions：Readthefollowingstatementsandchoosethebestanswers.

1.—HowmanytimestoChina?

——Three.

A.haveyoubeenB.haveyougoneC.hadyoubeenD.hasyou

2.WhenMary_thereport,herbosscamein.

A.istypingB.wastyping

C.IsgoingtotypeD.hadbeentyping

3.Hecannotgointotheroomnowbecauseit_.

A.waslockedB.locked

C.islockedD.hadbeenlocked

4.Ifthemanager_,IwillleaveBeijingforShanghainextMonday.

A.agreeB.agreedC.agreesD.willagree

5.ItseemstomeI_thedark-hairedmanbefore.

A.wasseeingB.hadseenC.haveseenD.saw

6.Ifit_tomorrow,wewon'tgosightseeing.

A.rainB.willrainC.isgoingtorainD.rains

7.TheweatherinBeijingisnot_theweatherinWuhan.

A.ashotthanB.ashotasC.ashottoD.morehotas

8.Howlong_workinginthishotel?

A.haveyoubeenB.doyouC.hadyoubeenD.didyou

9.Hesaidhewouldbebusyyesterdaymorning.Buthe_computergamesfrom8to10.

A.playingB.hasplayedC.hadplayedD.wasplaying

10.TheYangtzeRiveris_theYellowRiver.

A.longerthanB.longthanC.longerasD.longerto

PartHITranslation(20%)

Directions：TranslatethefollowingsentencesintoEnglishorChinese.

1.我们已经为您预订一张今晚6点半的餐台。

2.总体印象不错。

3.我们期待着您的光临。

4.对不起，请问有没有要洗的衣服？

5.Theair-conditionerdoesn'twork.

6.Ireallyappreciateyourhelp.

7.Singletriporaroundtripticket?

8.Thankyouforyourcompliment.

PartIVReadingComprehension(20%)

PassageA

Asweknow,itisveryimportantthatahotelpaysattentiontothetrainingofitsstaff,asthere

existmanyweakpartsinitsvariousdepartments.Stafftrainingmusthaveapurpose,whichis

definedwhenahotelconsidersitstrainingneeds,whichareinturnbasedonjobdescriptionsand

jobspecifications.

11

Ajobdescriptionshouldgivedetailsoftheperformancethatisrequiredforaparticularjob,

andjobspecificationshouldgiveinformationaboutthebehavior,knowledgeandskillsthatare

expectedofanemployeewhoworksinit.

Whenallofthishasbeencollected,itispossibletomakeatrainingspecification.This

specifieswhatthetrainingdepartmentmustteachfbrthesuccessfulperformanceofthejob,and

alsothebestmethodstouseinthetrainingperiod.

Therearemanydifferenttrainingmethods,andthereareadvantagesanddisadvantagesofall

ofthem.Successfultrainingprogramsdependonanunderstandingofthedifferencebetween

learningaboutskillsandtraininginusingthem.Itisfrequentlysaidthatlearningaboutskills

takesplace“offthejob“intheclassroom,buttraininginusingtheseskillstakesplace“onthe

job",bymeansofsuchactivitiesaspracticeintheworkshop.

Itisalwaysdifficulttoevaluatethecostsandsavingsofatrainingprogram.Thesuccessof

suchaprogramdependsnotonlyonthemethodsusedbutalsoonthequalityofthestaffwhodo

thetraining.Ahotelcanoftencheckonsavingsintimeandcostbyexaminingthework

performedbythestaffwhohavecompletedatrainingprogram.Theevaluationofmanagement

trainingismuchmorecomplexthanthat.

Directions：Readthefollowingstatementsandchoosethebestanswers.

1.Tobesuccessfulinourtrainingprogram,wemustunderstandthedifferencebetween.

A.ajobdescriptionandajobspecification

B.whatistaughtandhowitistaught

C.learningaboutskillsandtraininginusingthem

D.thesavingintimeandthesavingincost

2.Thesuccessofatrainingprogramdependson.

A.theplaceswherethetrainingtakesplace

B.thecorrectevaluationofthecostsandsavingsoftheprogram

C.theperformanceoftheworkersandtechniciansreceivingtraining

D.thetrainingmethodsandthequalityofthetrainingstaff

3.Whatdoesatrainingspecificationspecify?

A.Theperformancerequiredforacertainjob.

B.Thebehavior,knowledge,andskillsexpectedofanemployee.

C.Thetrainingcontentsandmethodsused.

D.Thecostsandsavingsoftheprogram.

4.Accordingtothepassage,whichofthefollowingistrue?

A.Allstaffmembersneedtrainingnowandthen.

B.Traininginusingskillsandlearningaboutskillsusuallyhappenatthesametime.

C.Itiseasiertoevaluatethetrainingofstaffthantoevaluatemanagementtraining.

D.Atrainingspecificationisonlybasedontheinformationcollectedfromajobdescription.

5.Whichofthefollowingwouldbethebesttitleofthispassage?

A.StaffTrainingB.ManagementTraining

C.ASuccessfulTrainingD.ValueofStaffTraining

PassageB

Fewcustomershavetheideaaboutwhichwinetochoosetogowiththefoodtheyhave

ordered,andafoodservermaybeaskedforhelpfulsuggestions.Oneimportantpointtoremember

12

isthatwineshouldnotbeservedwithsaladbecausevinegarinsaladdressingdestroystheflavor

ofthewine.Awinelistusuallygroupswinesintored,white,roseandsparking.Redwineis

usuallypreferredtoliquorandisthestandardchoicewith“butcher'smcats^^—beef,pork,lamb

andveal.Whitewinefoods,suchaschickenandeggdishesandmost