企业培训课程体系框架

**企业培训部课程体系框架图,,,,,,,,,,,,,,,,,,,,,,,,

岗位系列,,,,管理系列,,,技术系列,,,,研发系列,,,职能系列,,,操作系列,,,销售系列,,,,后勤系列

岗位层级,,,,总裁,总监,经理,首席,主任,特/高级,中/技师,首席,工程师,技术员,*经理/长,*主管/师,*专员/员,高级,中级,操作员,首席,资深,高级,咨询师/专员,保安/保洁/厨房

课程体系,大类,小类,课程,,,,,,,,,,,,,,,,,,,,,

新员工体系课程包,,,《行业发展趋势》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《企业文化（大）》,,,,,,,,,,,,,,,,,,,,,

,,,《职业生涯发展规划》,,,,,,,,,,,,,,,,,,,,,

,,,《VIP/TIP顾客心理模式》,,,,,,,,,,,,,,,,,,,,,

,,,《静态礼仪》,,,,,,,,,,,,,,,,,,,,,

,,,《动态礼仪》,,,,,,,,,,,,,,,,,,,,,

,,,《公司规章制度》,,,,,,,,,,,,,,,,,,,,,

,,,《产品知识（含3中心）》,,,,,,,,,,,,,,,,,,,,,

,,,《导医/咨询/医护流程》,,,,,,,,,,,,,,,,,,,,,

,,,《成长之路：内外兼修方精致》,,,,,,,,,,,,,,,,,,,,,

基础能力课程体系,企业文化类,,《文化理念价值观》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《新老见面会》,,,,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《榜样现身会》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《时尚生活品鉴会》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《新员座谈会》,,,,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《企业发展愿景》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《职业生涯发展》,,√,√,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《行业交流与标杆学习》,√,√,√,√,√,,,,,,√,,,√,,,√,√,√,√,

,行业规范类,,《美眼操作规范》,,,,√,√,√,√,,,,,,,,,,√,√,√,√,

,,,《整形操作规范》,,,,√,√,√,√,,,,,,,,,,√,√,√,√,

,,,《皮肤操作规范》,,,,√,√,√,√,,,,,,,,,,√,√,√,√,

,,,《行业规范》,√,√,√,√,√,,,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《资质要求规范》,,,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《病例医嘱规范》,,,,√,√,√,√,,,,,,,√,√,√,√,√,√,√,

,,,《消毒隔离规范》,,,,√,√,√,√,,,,,,,√,√,√,,,,,

,,,《感控规范》,,,,√,√,√,√,,,,,,,√,√,√,,,,,

,,,《风险防范规范》,,,,,,,,,,,√,√,√,√,√,√,√,√,√,√,√

,,,《客诉处理规范》,,,,,,,,,,,√,√,√,,,,√,√,√,√,

,健康心态类,,《阳光心态》,,,√,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《态度至上》,,,√,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《情绪管理》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《压力管理》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,客户服务类,,《VIP消费心理学》,√,√,√,√,√,√,√,,,,,,,,,,√,√,√,√,√

,,,《VIP服务礼仪》,√,√,√,√,√,√,√,,,,√,√,√,√,√,√,√,√,√,√,√

,,,《社交礼仪》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《VIP顾客服务流程》,,,,√,√,√,√,,,,,,,√,√,√,√,√,√,√,

,职业素养类,,《典雅阁员工职业形象》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《商务礼仪》,√,√,√,,,√,,,,,√,√,√,√,√,√,√,√,√,√,√

,,,《职业道德》,√,√,√,,,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《职业化思维与行为》,√,√,√,,,√,,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《拓展训练》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,产品知识类,美眼产品知识类,《眉部产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《睫毛线、美瞳线产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《唇部产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,整形产品知识类,《双眼皮类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《眼睑、睫毛产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《提眉、切眉产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《祛眼袋类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《面颈耳、除皱类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《胸部类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,皮肤产品知识类,《疤痕纹身类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《隐私类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《美白类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《嫩肤类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《美白类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,,,《修复类产品介绍》,,√,√,√,√,√,√,,,,√,√,√,,,,√,√,√,√,

,工作方法类,,《有效沟通》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《有效授权》,,√,√,√,√,,,√,,,√,√,,√,,,√,√,,,

,,,《时间管理》,,√,√,,√,√,,√,√,√,√,√,,√,√,√,,√,√,,

,,,《压力管理》,,√,√,√,√,,,√,√,,√,√,,√,√,,√,√,,,

,,,《创新思维》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《工作计划》,,√,√,√,√,,,√,√,,√,√,,√,√,,√,√,,,

,,,《谈判技巧》,√,√,√,,√,,,√,√,,√,,,√,,,√,,,,

,,,《员工辅导》,,√,√,√,√,√,,√,√,,√,√,,√,√,,√,√,,,

,,,《教练技术》,√,√,√,√,√,√,,√,√,,√,√,,√,√,,√,√,,,

,,,《成功上级》,√,√,√,√,√,,,√,,,√,,,√,,,√,,,,

,,,《成功下属》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,战略要求类,,《内训师培训》,,√,√,√,√,√,,√,√,,√,√,,√,,,√,√,,,

,,,《课程开发》,,√,√,√,√,√,,√,√,,√,√,,√,,,√,√,,,

,,,《经验萃取》,,√,√,√,√,√,,√,√,,√,√,,√,,,√,√,,,

,,,《美学时尚》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《阿米巴经营》,√,√,√,√,√,,,√,√,,√,√,,√,√,,√,√,,,

,,,《细节决定成败》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√

,,,《新产品知识》,√,√,√,√,√,√,√,√,,,√,√,,√,,,√,√,√,√,

,,,《产品组合知识》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,,,√,√,√,√,

,,,《流程再造》,√,√,√,√,√,√,√,√,,,√,,,√,,,√,√,,,

,,,《企业发展愿景》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《职业发展规划》,,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,基础管理能力类,,《有效执行》,√,√,√,√,√,,,√,,,√,,,√,,,√,,,,

,,,《目标管理》,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,√,

,,,《项目管理》,,√,√,√,√,,,√,√,√,√,,,√,,,√,√,,,

,,,《从技术到管理》,,,,,√,√,,√,√,,√,√,,√,,,√,√,,,

,,,《管理者思维模式》,,,√,√,√,,,√,,,√,,,√,,,√,√,,,

,,,《会议管理》,√,√,√,√,√,,,√,√,,√,√,,√,√,,√,√,,,

,,,《成本管理》,√,√,√,√,√,,,√,,,√,,,√,,,√,√,,,

,,,《预算管理》,√,√,√,√,√,,,√,,,√,,,√,,,√,√,,,

专业技术课程体系,销售接待类,导医类,,,,,,,,,,,,,,,,,,√,√,√,√,

,,咨询类,,,,,,,,,,,,,,,,,,√,√,√,√,

,,呼叫类,,,,,,,,,,,,,,,,,,√,√,√,√,

,技术操作类,美眼操作类,,,,,√,√,√,√,,,,,,,,,,,,,,

,,皮肤操作类,,,,,√,√,√,√,,,,,,,,,,,,,,

,,整形操作类,,,,,√,√,√,√,,,,,,,,,,,,,,

,运营类,院务管理类,,,√,√,,,,,,,,,,,,,,,,,,

,,营销策划类,,,√,√,,,,,,,,,,,,,,,,,,

,,设计制作类,,,,,,,,,,,,√,√,√,,,,,,,,

,,数据分析类,,,,,,,,,,,,√,√,√,,,,,,,,

,药品管理类,,,,,,,,,,,,,√,√,√,,,,,,,,

,医务医护类,,,,,,,,,,,,,,,,,,,,,,,

领导力课程体系,人才甄选类,,《组织架构》,√,√,,,,,,,,,,,,,,,,,,,

,,,《岗位设计》,,√,√,,,,,,,,,,,,,,,,,,

,,,《六步组合模型解读》,,√,√,,,,,,,,,,,,,,,,,,

,,,《辨认识人》,√,√,√,,,,,,,,,,,,,,,,,,

,团队建设类,,《360领导力》,√,√,,,,,,,,,,,,,,,,,,,

,,,《团队学习》,√,√,,,,,,,,,,,,,,,,,,,

,,,《团队建设》,√,√,√,,,,,,,,,,,,,,,,,,

,,,《100%执行的管理技术》,,,√,,,,,,,,,,,,,,,,,,

,,,《员工激励》,√,√,√,,,,,,,,,,,,,,,,,,

,,,《非人》,,,√,,,,,,,,,,,,,,,,,,

,战略决策类,,《战略管理》,√,√,,,,,,,,,,,,,,,,,,,

,,,《组织设计》,√,√,,,,,,,,,,,,,,,,,,,

,,,《企业变革管理》,√,√,,,,,,,,,,,,,,,,,,,

,,,《企业风险管理》,√,√,,,,,,,,,,,,,,,,,,,

,,,《产业研究》,√,√,,,,,,,,,,,,,,,,,,,

,,,《战略十步法》,√,√,,,,,,,,,,,,,,,,,,,

,,,《系统思考》,√,√,√,,,,,,,,,,,,,,,,,,

,,,《资本运营》,√,,,,,,,,,,,,,,,,,,,,

,塑造竞争力类,,《六西格玛》,,√,√,,,,,,,,,,,,,,,,,,

,,,《6S管理体系》,,,√,,,,,,,,,,,,,,,,,,

,,,《非财》,,√,,,,,,,,,,,,,,,,,,,

,,,《企业财务分析》,√,√,,,,,,,,,,,,,,,,,,,

,,,《成本管理》,√,√,√,,,,,,,,,,,,,,,,,,

,,,《供应链管理》,√,√,,,,,,,,,,,,,,,