供应链管理第三版Unit1习题与答案

Chapter1

UnderstandingtheSupplyChain

True/False

1.

2.

3.

4.

5.

6.

7.

8.

Asupplychainincludesonlytheorganizationsdirectlyinvolvedin

supplyingcomponentsneededformanufacturing.

Answer:False

Difficulty:Moderate

Asupplychainconsistsofallpartiesinvolved,directlyorindirectly,infulfilling

acustomerrequest.

Answer:True

Difficulty:Moderate

Asupplychaincouldbemoreaccuratelydescribedasasupplynetworkor

supplyweb.

Answer:True

Difficulty:Moderate

Theobjectiveofeverysupplychainistomaximizetheoverallvaluegenerated.

Answer:True

Difficulty:Easy

Theobjectiveofeverysupplychainistomaximizethevaluegeneratedfor

themanufacturingcomponentofthesupplychain.

Answer:False

Difficulty:Moderate

Everysupplychainmustincludeall5stages.

Answer:False

Difficulty:Easy

Thecycleviewofasupplychainholdsthattheprocessesinasupplychainare

dividedintoaseriesofactivitiesperformedattheinterfacebetween

successivestages.

Answer:True

Difficulty:Moderate

Thecycleviewofasupplychainholdsthattheprocessesinasupplychainare

dividedinto2categoriesdependingonwhethertheyareinitiatedinresponse

toorinanticipationofcustomerorders.

Answer:False

Difficulty:Moderate

9.Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.

Answer:True

Difficulty:Easy

10.Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.

Answer:False

Difficulty:Easy

11.Theobjectiveofthecustomerarrivalprocessistomaximizetheconversionofcustomerarrivalstocustomerorders.

Answer:True

Difficulty:Moderate

12.Theobjectiveofthecustomerarrivalprocessistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.

Answer:False

Difficulty:Moderate

13.Theobjectiveofcustomerorderentryistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.Answer:True

Difficulty:Moderate

14.Theobjectiveofcustomerorderentryistomaintainarecordofproductreceiptandcompletepayment.

Answer:False

Difficulty:Hard

15.Thereplenishmentcycleoccursattheretailer/distributorinterface.

Answer:True

Difficulty:Hard

16.Thereplenishmentcycleoccursatthedistributor/manufacturerinterface.

Answer:False

Difficulty:Hard

17.Thereplenishmentcycleisinitiatedwhenasupermarketrunsoutofstockofaparticularitem.

Answer:True

Difficulty:Hard

18.Thereplenishmentcycleisinitiatedwhencustomersloaditemsintendedforpurchaseintotheircarts.

Answer:False

Difficulty:Hard

19.Themanufacturingcycleoccursatthedistributor/manufacturerinterface.

Answer:True

Difficulty:Moderate

20.Themanufacturingcycleoccursatthemanufacturer/supplierinterface.

Answer:False

Difficulty:Moderate

21.Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorderentryprocessinthereplenishmentcycle.

Answer:True

Difficulty:Hard

22.Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorderfulfillmentprocessinthereplenishmentcycle.

Answer:False

Difficulty:Hard

23.Theprocurementcycleoccursatthemanufacturer/supplierinterface.

Answer:True

Difficulty:Easy

24.Theprocurementcycleoccursattheretailer/distributorinterface.

Answer:False

Difficulty:Easy

25.Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.

Answer:True

Difficulty:Moderate

26.Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.

Answer:False

Difficulty:Moderate

27.Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategic

decisionsrelatingtosupplychaindesign,becauseitcategorizesprocesses

basedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomer

orders.

Answer:True

Difficulty:Moderate

28.Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.

Answer:False

Difficulty:Moderate

–CRM,

29.Pullprocessesmayalsobereferredtoasreactiveprocesses.

Answer:True

Difficulty:Easy

30.Pullprocessesmayalsobereferredtoasspeculativeprocesses.

Answer:False

Difficulty:Easy

31.Pushprocessesmayalsobereferredtoasspeculativeprocesses.

Answer:True

Difficulty:Easy

32.Pushprocessesmayalsobereferredtoasreactiveprocesses.

Answer:False

Difficulty:Easy

33.AllsupplychainactivitieswithinafirmbelongtooneofthreemacroprocessesISCMandSRM.

Answer:True

Difficulty:Easy

34.Thereisacloseconnectionbetweenthedesignandmanagementofsupplychainflowsandthesuccessofasupplychain.

Answer:True

Difficulty:Easy

MultipleChoice

1.

2.

Whichofthefollowingisnotastagewithinatypicalsupplychain?

Customers

Retailers

Wholesalers/Distributors

Manufacturers

Alloftheabovearestageswithinatypical

supplychain.

a.

b.

c.

d.

e.

Answer:e

Difficulty:Easy

Whichofthefollowingisnotastagewithinatypicalsupplychain?

a.Customers

b.Retailers

c.Wholesalers/Distributors

d.Merchandisers

e.Component/Rawmaterialsuppliers

Answer:d

Difficulty:Easy

3.

4.

5.

6.

7.

Supplychainprofitabilityis

a

.

b.

c.

d.

e.

notcorrelatedtothevaluegeneratedbythevariousstagesofthesupplychain.

thetotalprofittobesharedacrossallsupplychainstages.thedifferencebetweentherevenuegeneratedfromthecustomerandtheoverallcostacrossthesupplychain.

thetotalrevenuegeneratedbythedistributorstageofthesupplychain.bandconly

Answer:e

Difficulty:Difficult

Successfulsupplychainmanagementrequireswhichofthefollowing

decisionphases?

a.

b.

c.

d.

e.

supplychainstrategy/designsupplychainplanningsupplychainoperationalloftheabove

aandbonly

Answer:d

Difficulty:Moderate

Thedecisionphasesinasupplychaininclude

a.

b.

c.

d.

e.

productionscheduling.

customerrelationshipmanagement.supplychainoperation.

supplychainorientation.

alloftheabove

Answer:c

Difficulty:Moderate

Thecycleviewofasupplychainholdsthat

a

.

b.

c.

d.

e.

theprocessesinasupplychainaredividedinto2categories.theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.

allprocessesinasupplychainareperformedinanticipationofcustomerorders.

Noneoftheabovearetrue.

Answer:b

Difficulty:Moderate

Thepush/pullviewofasupplychainholdsthat

theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.

allresponseinasupplychainareperformedinanticipationofcustomerorders.

a.

b.

c.

d

.

e

.

theprocessesinasupplychainaredividedinto2categoriesdepending

onwhethertheyareinitiatedinresponsetoorinanticipationofcustomer

orders.

Noneoftheabovearetrue.

Answer:d

Difficulty:Moderate

8.Whichofthefollowingisnotacycleinthesupplychaincycleview?

a.Analysiscycle

b.Customerordercycle

c.Replenishmentcycle

d.Manufacturingcycle

e.ProcurementcycleAnswer:aDifficulty:Moderate

9.Whichofthefollowingisnotacycleinthesupplychaincycleview?

a.Customerordercycle

b.Replenishmentcycle

c.Manufacturingcycle

d.Procurementcycle

e.Alloftheabovearepartofthesupplychaincycleview.Answer:e

Difficulty:Moderate

10.Thecustomerordercycleoccursatthe

a.customer/retailerinterface.

b.retailer/distributorinterface.

c.distributor/manufacturerinterface.

d.manufacturer/supplierinterface.

e.noneoftheabove

Answer:a

Difficulty:Easy

11.Whichofthefollowingisnotaprocessinthecustomerordercycle?

a.Customerarrival

b.Customerqualification

c.Customerorderentry

d.Customerorderfulfillment

e.CustomerorderreceivingAnswer:b

Difficulty:Moderate

12.Customerarrivalrefersto

a.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.

b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.

c.theprocesswhereproductispreparedandsenttothecustomer.

d.theprocesswherethecustomerreceivestheproductand

takesownership.

e.noneoftheaboveAnswer:aDifficulty:Moderate

13.Theobjectiveofthecustomerarrivalprocessisto

a.getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.

b.maintainarecordofproductreceiptandcompletepayment.

c.maximizetheconversionofcustomerarrivalstocustomerorders.

d.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.

e.noneoftheaboveAnswer:c

Difficulty:Easy

14.Customerorderentryis

a.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.

b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.

c.theprocesswhereproductispreparedandsenttothecustomer.

d.theprocesswherethecustomerreceivestheproductand

takesownership.

e.noneoftheabove

Answer:b

Difficulty:Moderate

15.Theobjectiveofcustomerorderentryisto

a.getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.

b.maintainarecordofproductreceiptandcompletepayment.

c.maximizetheconversionofcustomerarrivalstocustomerorders.

d.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.

e.noneoftheaboveAnswer:d

Difficulty:Easy

16.Customerorderfulfillmentrefersto

a.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.

b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.

c.theprocesswhereproductispreparedandsenttothecustomer.

d.theprocesswherethecustomerreceivestheproductand

takesownership.

e.noneoftheabove

Answer:c

Difficulty:Moderate

17.Theobjectiveofcustomerorderfulfillmentisto

a.getthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.

b.maintainarecordofproductreceiptandcompletepayment.

c.maximizetheconversionofcustomerarrivalstocustomerorders.

d.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.

e.noneoftheaboveAnswer:a

Difficulty:Easy

18.Customerorderreceivingis

a.thepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.

b.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatesproducttothecustomer.

c.theprocesswhereproductispreparedandsenttothecustomer.

d.theprocesswherethecustomerreceivestheproductand

takesownership.

e.noneoftheabove

Answer:d

Difficulty:Moderate

19.Thereplenishmentcycleoccursatthe

a.customer/retailerinterface.

b.retailer/distributorinterface.

c.distributor/manufacturerinterface.

d.manufacturer/supplierinterface.

e.noneoftheabove

Answer:b

Difficulty:Easy

20.Theprocessesinvolvedinthereplenishmentcycleinclude

a.retailorderreceiving.

b.retailorderentry.

c.retailordertrigger.

d.retailorderfulfillment.

e.alloftheaboveAnswer:e

Difficulty:Moderate

21.Theprocessesincludedinthereplenishmentcycleincludeallofthefollowingexcept

a.retailorderreceiving.

b.retailorderentry.

c.retailordertrigger.

d.retailorderfulfillment.

e.noneoftheaboveAnswer:e

Difficulty:Moderate

22.Theprocessesincludedinthereplenishmentcycleinclude

a.orderarrival.

ductionscheduling.

c.retailtrigger.

d.manufacturing.

e.receiving.

Answer:c

Difficulty:Moderate

23.Thereplenishmentcycleisinitiatedwhen

a.thecustomerwalksintothesupermarket.

b.thecustomercallsamailordertelemarketingcenter.

c.customersloaditemsintendedforpurchaseintotheircarts.

d.asupermarketrunsoutofstockofaparticularitem.

e.aproductisreceivedintostockatastore.

Answer:d

Difficulty:Hard

24.Themanufacturingcycleoccursatthe

a.customer/retailerinterface.

b.retailer/distributorinterface.

c.distributor/manufacturerinterface.

d.manufacturer/supplierinterface.

e.noneoftheabove

Answer:c

Difficulty:Easy

25.Theprocessesinvolvedinthemanufacturingcycleinclude

a.receiving.

b.manufacturingandshipping.

ductionscheduling.

d.orderarrival.

e.alloftheabove

Answer:e

Difficulty:Moderate

26.Theprocessesinvolvedinthemanufacturingcycleinclude

a.ordertrigger.

ductionscheduling.

c.orderfulfillment.

d.orderentry.

e.manufacturingorderanalysis.Answer:b

Difficulty:Moderate

27.Theproductionschedulingprocessinthemanufacturingcycleissimilartothe

a.orderreceivingprocessinthereplenishmentcycle.

b.orderfulfillmentprocessinthereplenishmentcycle.

c.orderentryprocessinthereplenishmentcycle.

d.ordertriggerprocessinthereplenishmentcycle.

e.noneoftheabove

Answer:c

Difficulty:Hard

28.Themanufacturingandshippingprocessinthemanufacturingcycleisequivalenttothe

a.orderreceivingprocessinthereplenishmentcycle.

b.orderfulfillmentprocessinthereplenishmentcycle.

c.orderentryprocessinthereplenishmentcycle.

d.ordertriggerprocessinthereplenishmentcycle.

e.noneoftheabove

Answer:b

Difficulty:Hard

29.Theprocurementcycleoccursatthe

a.customer/retailerinterface.

b.retailer/distributorinterface.

c.distributor/manufacturerinterface.

d.manufacturer/supplierinterface.

e.noneoftheabove

Answer:d

Difficulty:Easy

30.Therelationshipbetweenthemanufacturerandsupplierduringtheprocurementcycleisverysimilartotherelationshipbetween

a.customerandretailer.

b.retaileranddistributor.

c.retailerandmanufacturer.

d.distributorandmanufacturer.

e.manufacturerandcustomer.Answer:d

Difficulty:Moderate

31.Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,because

a.itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.

b.itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.

cessesareidentifiedaseitherreactiveorspeculative.

d.itfocusesonprocessesthatareexternaltothefirm.

e.itfocusesonprocessesthatareinternaltothefirm.Answer:b

Difficulty:Hard

32.Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,because

a.itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.

b.itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.

c.itclearlydefinestheprocessesinvolvedandtheownersofeachprocess.

d.

e.

itfocusesonprocessesthatareexternaltothefirm.

itfocusesonprocessesthatareinternaltothefirm.

Answer:a

Difficulty:Hard

33.Whichofthefollowingstatementsaboutpullprocessesisaccurate?

a.Mayalsobereferredtoasspeculativeprocesses.

b.Executionisinitiatedinanticipationofcustomerorders.

c.Atthetimeofexecution,demandmustbeforecast.

d.Mayalsobereferredtoasreactiveprocesses.

e.Noneoftheaboveareaccurate.

Answer:d

Difficulty:Easy

34.Whichofthefollowingisnotanaccuratestatementaboutpullprocesses?

a.Mayalsobereferredtoasspeculativeprocesses.

b.Executionisinitiatedinresponsetoacustomerorder.

c.Atthetimeofexecution,demandisknownwithcertainty.

d.Mayalsobereferredtoasreactiveprocesses.

e.Alloftheaboveareaccurate.

Answer:a

Difficulty:Easy

35.Whichofthefollowingstatementsaboutpushprocessesisaccurate?

a.Mayalsobereferredtoasspeculativeprocesses.

b.Executionisinitiatedinresponsetocustomerorders.

c.Atthetimeofexecution,demandisknownwithcertainty.

d.Mayalsobereferredtoasreactiveprocesses.

e.Noneoftheaboveareaccurate.

Answer:a

Difficulty:Easy

36.Whichofthefollowingisnotanaccuratestatementaboutpushprocesses?

a.Mayalsobereferredtoasspeculativeprocesses.

b.Executionisinitiatedinanticipationofcustomerorders.

c.Atthetimeofexecution,demandmustbeforecast.

d.Mayalsobereferredtoasreactiveprocesses.

e.Alloftheaboveareaccurate.

Answer:d

Difficulty:Easy

37.Supplychainmacroprocessesincludewhichofthefollowing?

a.CustomerRelationshipManagement(CRM)

b.InternalSupplyChainManagement(ISCM)

c.SupplierRelationshipManagement(SRM)

d.alloftheabove

e.noneoftheabove

Answer:d

Difficulty:Easy

38.Supplychainmacroprocessesincludewhichofthefollowing?

a.

b.

c.

d.

e.

InternalRelationshipManagement(IRM)

CustomerRelationshipManagement(CRM)

ExternalRelationshipManagement(ERM)

SupplyChainRelationshipManagement(SCRM)

noneoftheabove

Answer:b

Difficulty:Moderate

39.Supplychainmacroprocessesincludewhichofthefollowing?

a.InternalRelationshipManagement(IRM)

b.ExternalRelationshipManagement(ERM)

c.SupplierRelationshipManagement(SRM)

d.SupplyChainRelationshipManagement(SCRM)

e.noneoftheabove

Answer:c

Difficulty:Moderate

40.ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessinclude

a.planningofinternalproductionandstorage.

b.orderfulfillment.

c.marketing.

d.supplyplanning.

e.demandplanning.

Answer:c

Difficulty:Hard

41.ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessincludeallofthefollowingexcept

a.demandplanning.

b.marketing.

c.sales.

d.ordermanagement.

e.callcentermanagement.Answer:a

Difficulty:Hard

42.ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessinclude

a.marketing.

b.orderfulfillment.

c.sales.

d.ordermanagement.

e.callcentermanagement.Answer:b

Difficulty:Hard

43.ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessincludeallofthefollowingexcept

a.planningofinternalproductionandstorage.

b.orderfulfillment.

c.d.e.

supplyplanning.

demandplanning.

ordermanagement.

Answer:e

Difficulty:Hard

44.ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessinclude

a.planningofinternalproductionandstorage.

b.orderfulfillment.

c.supplyplanning.

d.supplierevaluationandselection.

e.ordermanagement.

Answer:d

Difficulty:Moderate

45.ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessincludeallofthefollowingexcept

a.negotiationofsupplyterms.

b.designcollaboration.

c.supplyplanning.

d.supplierevaluationandselection.

e.supplycollaboration.

Answer:c

Difficulty:Hard

46.Thephenomenalsuccessof7-ElevenJapanisattributedto

a.beingintherightplaceattherighttime.

b.itssupplychaindesignandmanagementability.

c.having9000locations.

d.servingfreshfood.

e.noneoftheabove

Answer:b

Difficulty:Moderate

47.AkeyissuefacingToyotais

a.developinganinternetmarketingsystem.

b.whethertospecializeinaparticularmarket.

c.designofitsglobalproductionanddistributionnetwork.

d.howtoimplementmodelchanges.

e.alloftheabove

Answer:c

Difficulty:Hard

Essay/Problems

1.Explainthe3decisionphases(categories)thatmustbemadeinasuccessfulsupplychain.

2.

3.

4.

Answer:The3decisionphasesthatoccurwithinasupplychainaresupplychain

strategy(ordesign),supplychainplanningandsupplychainoperation.Decisions

relatetotheflowofinformation,productandfunds.Thedifferencebetween

categoriesdependsuponthefrequencyofeachdecisionandthetimeframeover

whichithasanimpact.Duringthesupplychainstrategyphase,acompany

determineswhatthechain’sconfigurationswillbe,howresourceswillbe

allocated,andwhatprocesseseachstagewillperform.Thiswillestablishthe

structureofthesupplychainforseveralyears.Supplychainplanningdealswith

decisionswithatimeframefrom3monthsuptoayear.Theplanningphase

mustworkwithintheconstraintsestablishedinthestrategyphase.Planning

decisionsincludewhichmarketstosupplyfromwhichlocations,subcontracting

ofmanufacturing,inventorypoliciesandtimingandsizeofmarketingpromotions.

Thesupplychainoperationphaseoperatesonaweeklyordailytimehorizonand

dealswithdecisionsconcerningindividualcustomerorders.

Difficulty:Hard

Describethecycleviewoftheprocesseswithinasupplychain.

Answer:Thecycleviewdividesthesupplychainintoaseriesof4cycles

betweenthe5differentstagesofasupplychain.Thecyclesarethecustomer

ordercycle,replenishmentcycle,manufacturingcycleandprocurementcycle.

Thecustomerordercycleoccursatthecustomer/retailerinterfaceandincludes

allprocessesdirectlyinvolvedinreceivingandfillingthecustomer.The

replenishmentcycleoccursat