饭店专业英语课件 Part 1 Unit 8 Check-out

Unit8Check-outLearningObjectivesInthisunityouwilllearn:thewaysofpayinghowtocheckoutcorrectlyandproperlyContentsII.Conversation

III.Focuson

IV.Listening

V.Interchangeactivities

VI.HomeworkContentsI.SnapshotI.Snapshot

Asafrontdeskreceptionist,youplayaveryimportantroleinthehotel,fortherearealotofdetailsyoushouldtakeintoaccount,especiallywhenyouhelpthegueststocheckout.Thecheck-outservicesmaybethelastbutimportantimpressionthatthehotelgivestotheguest.Youmustmakesurethereisnomistakeincheckingallthecharges,payingtheroombills,returningtheroomkeysandofferinghelps.

ReadingTipsDrinksinminibarmineralwater矿泉水blacktea红茶Coca-Cola可口可乐Fanta芬达Sprite雪碧Chives芝华士FoodinminibarNestlewaferchocolate雀巢威化巧克力Snickers士力架Cookie曲奇Candy糖果WaysofpaymentBill账单Receipt收据Invoice发票Cash现金traveller’scheck旅行支票creditcard信用卡Whenyoucheckoutfortheguests,youhavetogetfamiliarwiththesethingswhichyouwillalwaystalkwiththeguest.MinibarDrinksFoodPaymentCharge4.bill,change,receipt5.cash,creditcard,traveler'scheck,invoice1.2.Mineralwater,tea,cola,sprite,wine,beer3.wafer,chocolate,cookies,candyDoyouknowalloftheseabove?Whatdoyouknowexceptthesethingsabove?whendoyoucheckoutfortheguest?TheproceduresofcheckingoutStep1Askfortheguest’sroomnumberandtaketheroomcardStep2FindouttheaccountinformationStep3PrintthebilltotheguestStep4CheckthechargesandconfirmthebillwiththeguestStep5CollectthefeeStep6GivethereceiptorinvoicetotheguestStep7ThanktheguestforstayingII.conversation

Scene:Mr.WriteisgoingtoleavetheCityWallHotelthismorning,nowhecomestothereceptiondesktocheckout.Listentothedialogueandanswerthisquestion:

Howmuchshouldtheguestpay?

Readthedialogueandanswerthesequestions:WhatisMr.White’sroomnumber?Whatkindofthingsdidhetakefromtheminibar?Howmuchisthetotalbill?Howdoeshepayforthebill?Theroomnumberis1502.Hetook2bottlesofspriteandoneboxofcookies.2090yuan.Bycreditcard.(R:Receptionist;G:Guest)R:Goodmorning,sir.CanIhelpyou?G:Goodmorning.Iwanttocheckout.R:MayIknowyourroomnumber,please?G:It’s1502R:Mr.Write.Wouldyoupleasereturntheroomcardandwaitamoment,letmefindyourroomaccountandprintitoutforyou.Didyouusetheminibar?G:Yes.Itook2bottlesofspriteandoneboxofcookies.R:Thanksforwaiting,Mr.Write.Hereisyourbill,2090yuan.G:Thisismyadvanceddepositreceipt.R:Youradvanceddepositwas1500yuan,nowyouhavetopay590yuan.Howdoyouliketopay?G:Bycreditcard.Hereyouare.R:Pleasesignyournameonthiscreditcardvoucher.G:Sure.R:Thankyou.Mr.Write,thisisyourcreditcard,creditcardvoucherandtheinvoice.Welookforwardtoservingyouagain.Haveaniceday.Goodbye.G:Goodbye.KeyWordsandPhrasesmini['mini]a.

微型的，小型的bar[bɑ:]n.酒吧,条,棒,栅,障碍物mineral['minərəl]n.矿物,无机物,苏打水a.矿物的,似矿物的lemon['lemən]n.

柠檬,柠檬树,柠檬色diet['daiət]n.

日常饮食label['leibl]n.标签,称号,商标,标志wafer['weifə]n.薄酥饼,圣饼,晶片,圆片,威化饼cookie['kʊki]n.饼干,小甜点receipt[ri'si:t]n.

收据,收入,收到invoice['invɔis]n.

发票account[ə'kaunt]n.帐目,算账advanced[əd'vɑ:nst]a.预付的,预支的,在前的,高级的,先进的voucher['vaʊtʃə(r)]n.凭证,凭单advanceddeposit预付押金creditcardvoucher信用卡签够单III.FocusonThedifferentwaysofpayingthebillinthehotelPaybytraveler’scheckIstraveler’scheckOK?Wouldyoupleasesignyournamehere?Traveler’scheckshouldbecounter-signed.PayincashCanIpayincash?Sir,thisisyourchange,70yuan.Hereisyourinvoice.Thisismyadvanceddepositreceipt.

PaybycreditcardDoyouacceptcreditcard?

Pleasesignyournameonthecreditcardvoucher.MayIhaveyourcreditcard?Usingwhatyouhavelearnedabovetotranslatethe

followingphrasesintoEnglish.

1.退房2.小酒吧/迷你吧

3.账单4.矿泉水

5.零钱6.预付押金

7.收据8.旅行支票

9.现金10.信用卡签够单

CheckoutbillchangereceiptcashMinibarMineralwateradvanceddepositTraveller’schequescreditcardvoucherPairWork

Makeadialogueaccordingtothesituationbelow.

Mr.Writecomestothefrontdesktocheckout.Buthedoesn’thaveenoughcashtopaytheroombill.Hewouldliketotalktothereceptionistifhecanusethecreditcard.IV.LISTENINGDirections:Mr.Writeischeckingoutatreceptiondesk,hemeetsaproblem.Listencarefullyandfilltheblanksaccordingtothedialogue.1.Mr.Writelivedinroomwhenhestayedinthehotel.2.Inthebeginning,thetotalbillisyuan.Andfinally,thecorrectbillmustbeyuan.3.Mr.Writewantsthereceptionisttoexplainwhat

yuanisfor.20153200220010004.Mr.Writehisfriendfordinnerinthehotelrestaurant.5.Thereceptionistsaid:“Iseeyourcreditcard.Iamsosorryformy.Ido

fortheinconvenience.”invitedvouchercarelessnessapologizeV.INTERCHANGEACTIVITIESGroupTask

Differentguestsusedifferentwaystopaythebill.Workwithyourdeskmateanddiscusseachwaytopaythebillwhenyouhelpthegueststocheckout.Writedownsomeofthesentencestoreadandremember.

Role-play

Aguestisgoingtopaythebillinthereceptiondesk,butthereissomethingwrongwiththecreditcard.Trytohelphimtopaythebillandcheckout.TranslationEnglishChinese1.CanIpayincash?

2.Howwouldyouliketopay?

3.Thereisamistakeonthisbill.4.Traveler’scheckshouldbecounter-signed.

5.Letmefindyourroomaccountandprintitout.

1.我能用现金付账吗？2.您如何付款？3.账单上有误。4.旅行支票须在柜台当面签字。5.我来找出你的房间账单，并打印。