酒店日语宾客关系主任岗位职责

Roomtohavegreat功开始JapaneseRelationsOfficer日语宾主Level:I–店级：五Band:8位级：8

职概

门：To:属级

务Manager/Front客系理前部理ResponsibleforestablishingandmaintainingmutualunderstandinggoodwillbetweenJapaneseguestsandmanagement.负责建和保持本客人管理层间的相理解和好关系AtResortswantourgueststofeelspecial,cosmopolitanandIntheKnowwhichmeansweneedyoucharmingbybeingapproachable,hebyunderstandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingthingsdone.itbybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。ANDRESPONSIBILITIES

工职Planandco-ordinatetheprovisionoffriendly,efficientservicestoJapaneseguests进行相计划和调工作以确保日本客提供友和高效服务ScheduleactivitiesJapaneseguests安排日客人的动日程Planandco-ordinateallpromotionalactivitiestargetingJapaneseclients计划和调所有对日本户的促活动TracerelevantstatisticsaboutJapaneseclientele对日本户的相统计数进行跟

Co-ordinateandsuperviseactivitiesforJapaneseguests协调和督对日客人开的所有动Assistwithcheck-ins/check-outsofJapaneseclients协助日客人办入住和房手续GreetJapaneseGuestsuponarrival在日本人抵店进行迎RoomJapaneseGuests为日本人安排房Coverguestrelations负责客关系台工作AssistJapaneseguestswithairlinebookingsandreconfirmation’s协助日客人进航班预和确认AssistalldepartmentsinbeingreceptivetotheneedsJapaneseguests协助所部门满日本客的各种求AssiststaffJapaneselanguageandculture就日语日本文对员工行辅导Attendrecreationactivitiesnecessary如有必，可参一些相招待活PlanandconductJapanesegroupandrundown计划并开关于本团组活动的结会AssistinanyotherdutieswhenrequiredbytheGuestRelationsManager按照客经理的求对其任务进协助Assistwithtranslations(information;guestdirectory;menusrequired按要求助翻译信息、户名单菜单等ProvidefeedbackfromJapaneseGuestsFrontOfficeManageraction将从日客人处到的反向前厅经理汇，以期取相应动

责范ofemployeessupervised–管理的员DirectN/A直接

无IndirectN/A间接

无OperatingProfit/PayrollBudget年度经营润和薪金算Page2of4第2页共4

N/A无Metrics–主要绩效标Completionofassignedtasks完成分给的工的情况MakingResponsibilities(DecisionRights)–决策职责决策﹣WithintheauthorityasassignedforHotelBandrole酒店职8级所拥有职权范围Skills–技能要求Communicationskillsutilizedasignificantamountoftimewheninteractingwithothers;demonstrateabilitytointeractwithcustomers,employeesthirdpartiesthathighlythehotel,thebandtheCompany.拥有在他人交时大多时间所用的沟技能；全代表店，品和公司顾客，工和第方交往的能。AblereadandwriteEnglish能够读英语Ableread,writeandspeakJapanese能够读说日语ProficientintheuseofMicrosoftOfficeFrontOfficeSystem熟练使微软办软件和台系统–学历DiplomaorVocationalCertificateHotelAdministration,HotelManagementorequivalent具有酒行政管，酒店理或相的大专历或职证书。–经验1yearexperienceinfrontoffice/servicesoperations/service,oranequivalentcombinationofeducationandexperience.拥有1前台宾客服部工作验，或此相当教育和关工作验结的背景Page3of4第3页共4

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