某酒店行业人力资源管理英文

大型活动与酒店人力资源管理的异同

——以北京奥运会和香格里拉酒店为例Author:GuangquanDai&JuanZhaoSouthChinaUniversityofTechnologyGuanzhou,510006CorrespondingAuthor：GuangquanDaiSimilaritiesanddifferencesbetweenmega-eventandhotelhumanresourcesmanagement——CaseStudiesofBeijingOlympicGamesandShangri-LaHotel

CONTENTCOMPARATIVEANALYSIS1.OrganizationStructure2.featuresofstaffmanagement3.workingcharacteristics4.humanresourceplanning5.humanresourcetraining6.performanceevaluation,paymentandincentive

7.laborrelationsCONCLUSION1.ORGANIZATIONSTRUCTUREGuangzhouShangri-LaHotel：beelinefunctionsystemBeijingOlympicGames：Matrixorganization2FEATURESOFEMPLOYEEMANAGEMENT

2.1Similarities

：seasonality,highemployeeturnoverrate2.2difference

：turnoverratePatterntimeHotel：CyclefluctuationsretaincorestaffQ0employeequantityOlympicGamesPulsating

脉动性One--time一次性Pre-eventDuring-eventPost-eventNumberofthestafftime3WORKINGCHARACTERISTICSWORKINGENVIRONMENT

Hotel：fixedinnerstationOlympicGames：beofftheoriginalpostWORKINGCONTENTS

Hotel：routineworkOlympicGames

：changingtask，changingHRneede.g.

thestageofdesigningOlympicsVenue

:considerthequality

andschedule,budgetestimate，needmoreprojectplanningstaffsConstructionStage——moreConstructionworkersandmanagersDuringtheevent,riskmanagementandcrisismanagementaremoreimportantanddifficult：

terrorism,violence,accidentetc.

ADDITIONSPECIALTEAMFORTHEEMERGENCIESSecurityPersonnelMedicalPersonnel…...4HUMANRESOURCEPLANNING

OlympicGames

：teamgroup

ismadeupoftheemployeeswith

differentknowledgeandworkingexperiencesprojectmanagerisveryimportant,possesshigherleadershipandricheven-managementexperiences5HUMANRESOURCETRAINING

OlympicGamesTrainingtotheemployees——therequirementandstandardabouttheprojects.totheprojectmanager——roletransformation(projectmanageristhemostimportantroleandacquirehigherabilitiesandrichexperiences)

Tothevolunteers——comprehensivetraining;importantandfullofdifficulties(largenumber,variousbackground)6PERFORMANCEEVALUATION,PAYMENT

AND

INCENTIVE

performanceevaluationhotelPersonnelmanagementsubsystem:theemployeedossiermanagementandattendance.flexibleworkinghours

OlympicGameshighermoralrisk，supervisionproblemswithoutflexibleworkinghours

payment

and

incentivehotel：perfectrewardsystemandprofessionaldevelopmentopportunitye.g.Shangri-LaHotelfixedwage﹢bonus﹢welfare……OlympicGamesstakeholders——basedonthecontracts;volunteers——Mentalinspiration,includingworkinspiration,aiminspiration,honorinspirationetc.7LABORRELATIONS

BothofthemestablishthelaborrelationsintheformofcontractsystemThecontractbetweentheOlympicVolunteersandtheorganizingcommitteeiskindofspiritcontract

：

CONCLUSIONMostImportantDifferences：HotelHRM:Sustained,comparativelystable,long-termOlympicGames

HRM:one-time,pulsating,temporarybottomofthedifferences:Hotel——enterprise（existinguntilthebankruptcyoftheenterprise）stationaryorganizationOlympicGames——project（duringacertainperiodoftime）Temporaryorganization

Project5Project4Project3Project2Project1

Project6Mega-eventMEGA-EVENTMANAGEMENT

——PROJECTMANAGEMENTParalympicsOlympicTorchRelayConstruction&EnvironmentCulturalActivitiesOpening&ClosingCeremoniesGamesServicesBeijingOlympicGamesmarketingmanagementfinancialaccountingproductionmanagementtechnicalmanagementHRM

enterprise

developmentTherelationshipbetweenthebasicconceptsof

Projectmanagementoperationmanagementcyclediagramtime

teamenvironmentprojectoperationtaskTHEKEYFACTORSFORTHEMEGA-EVENTHRMProperHRplanningbasedonthetimeandtaskscheduleEfficientProjectTeamSpecialteamfortheemergencyHRmechanismreactsRapidlyPerfectincentiveandcontrolmechanismtomaintainworkingEfficiencyandqualitySpecialmanagementforVolunteers,includingHRplanning,Recruitment,Selection,Training,incentiveetc.Thanks！GuangquanDai:gqdai@

JuanZhao:janetzhao@谢谢观看/欢迎下载BYFAITHIMEANAVISIONOFGOODONECHERISHESANDTHEENTHUSIASMTHATPUSHESONETOSEEKITSFULFILLMENTREGARDLESSOFOBSTACLES.BYFAITHIBYFAITH内容总结大型活动与酒店人力资源管理的异同

——以北京奥运会和香格里拉酒店为例。大型活动与酒店人力资源管理的异同

——以北京奥运会和香格里拉酒店为例。——CaseSt