BEC higher module 6高级商务英语

HIGHERSUCESSWITHBECMODULE6

BusinessTopic

PurchasingPower6.1Businesstopic:

Purchasingpower6.2Businessskills:Telephoning6.3Examspotlight:Writingtest

MODULE61.Onlinetrading2.Managingsuppliers3.Acontracttosupply4.LetterwritingContentsMODULE66.1Purchasingpowerdeliverydispatchtradingplacegurutransactiontransithaulagebewareinstockmarked交付，交货发送交易地点专家（骨灰级）交易交通运输有痕迹的运输，托运谨防，当心有现货，有存货nutsandbolts工作部件，构成部分supplier供应商retenderforrenewcontract重新投标延续合同VOCABULARY:check-outcounterregulatorwieldintegrallaminatetileboilerengineerv.customflooring结账柜台管理者行使，运用构成整体所必需的层压板，复合板瓷砖室内地板材料热水器设计，建造光顾，回顾smallclaims小额索赔onoffer削价销售supermarketizationcornershop超市化街头小店6.1PurchasingpowerVOCABULARY:inmintcondition完好无损leadtime订货至交货时间

1.Whatdoesqualitymeantoyou?Performance行为表现Features

特征Reliability

可靠性Conformance

一致性Durability

耐久性Serviceability

适用性Aesthetics

美学PerceivedQuality感知品质6.1PurchasingpowerOnline

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6.theenhancementofemployeeabilitiesandimprovementinjobperformance1.fulfillingthecustomer'srequirementsandexpectations;2.comparedwiththebest3.whatcustomersperceiveittobe4.ensuringcustomersatisfactionbyoffering

qualityproductsandservices5.aimforzerodefectsbythoroughlymeasuringoutput

1.Whatdoesqualitymeantoyou?6.1PurchasingpowerOnline

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2.PeterF.Drucker‘sdefinitionofqualityOnline

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superiorityordegreeofthegoodnesscustomerassessmentoftheproduct6.1PurchasingpowerOnline

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e-business:antiquejewelleryWhatwouldbetheimportantfactorsinmakingasuccess?(description;illustrationofthegoods;delivery;payment;references/feedback;returnspolicy)Howtopromoteyouronlinestore?Whatarethepossiblerisks?6.1PurchasingpowerOnline

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6.1PurchasingpowerOnlineTrading

Ex.4Onlinefeedback野生榛子：差评

[详情]榛子壳很硬，吃完这一斤，我的牙都快掉了，为了增加重量多收邮费，还往箱里塞一块破铁。[解释]你细看那块铁，中间是否有个螺丝，再往下看，是不中间有条缝，沿着这个缝用力分开---这块破铁就是给你夹榛子壳用的特制钳子！旋转木马音乐盒：差评「详情」：我这人可不是随便就给差评的，你想想你有什么问题吧！「解释」：这人随便起来就乱给差评的，大家想想这人有什么问题吧？镀白金项链*9元~：中评

「详情」我女朋友的评价是“一般”

「解释」你给她买个钻戒看看！Online

feedback:buyers'&sellers6.1PurchasingpowerOnline

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Speaking:Doyoueveruseebayorasimilaronlinetradingplace?whyorwhynot?6.1PurchasingpowerOnline

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6.1PurchasingpowerOnline

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Referencenocommutingorstandingnowaitinginlinetopaydeliverytoyourdooropen24hourslowerpriceForinsufficient,unintelligible,wronginformationcreditcardbeingstolenrisksofwrongbuyinginconvenniencecausedbydeliveryAgainst6.1PurchasingpowerManagingSuppliers

Speaking

1.Whatdoesacompanyconsiderwhenchossingasupplier?2.Whatthingscangowrongwhensupplyingacompanywithmaterialsorgoods?supplydelivertransportthesupplychainorderstockadefectfaultylead-timePrice,quality,deliverytimeetc.Latedelivery,damagedgoods,incorrectitems,nostock6.1PurchasingpowerManagingSuppliers

Suppliermanagementconsistsofthreekeyelements:-Supplierselection.-Performancemeasurement.-Supplierrelationships.Suppliermanagement:

anongoingprocessthatminimizestherisksassociatedwithpurchasinggoods,materialsandservices.6.1PurchasingpowerManagingSuppliers

Ex.7Shallwedobusiness?6.1PurchasingpowerManagingSuppliers

Incostmanagement,efficiencyofproductionisanimportantaspecttoconsider.

Whenintroducingaproductionline,itisimportanttoconsultanergonomicsexpertandseethatit＇suser-friendlyandwillnotcausetoomuchphysicalstressandstrain.Meanwhile,workersshouldgetfully-trainedtoworkmoreefficientlyontheline.Itisalsoimportanttocutdownthecostofrawmaterials,astoalargeextent,ithelpstodeterminetheproductprices.Cost-consciouscompaniesalwaysseektoworkwithgoodsupplierswhocanofferqualityrawmaterialswithreasonableprices.Lowqualitymaterialsfromsuppliersareactuallyawasteofmoney.Measuresshouldalsobetakentoeliminatewaste.Ontopofthat,managementshoulddevelopgoodbenefitssystemtoboostthemoraleoftheworkers.Speaking：Part2

6.1PurchasingpowerManagingSuppliers

ReadingMeasurestoprotectsuppliersHowthesupermarketaresqueezingtheirsuppliers?6.1PurchasingpowerManagingSuppliers

6.1PurchasingpowerManagingSuppliers

6.1PurchasingpowerManagingSuppliers

AcontracttosupplyLISTENINGPriceAvailabilityoftheproductsDeliverytimeQualityoftheproductsFrequencyatwhichnewproductsorproductlinesareaddedtotherangePaymentterms6.1PurchasingpowerManagingSuppliers

AcontracttosupplyLISTENING6.1PurchasingpowerManagingSuppliers

AletterofcomplaintWRITING词汇丰富衔接手段句法变化章法布局

内容完整评分标准6.1PurchasingpowerManagingSuppliers

AletterofcomplaintWRITING邀请函道歉信

申请函

投诉信

6.1PurchasingpowerManagingSuppliers

Aletterofinvitation邀请函WRITINGQuestion3Yourmanagerhasaskedyoutocontactalocalbusinessschool,invitingtheirstudentstoapplyforathree-monthworkplacementinyourcompany.WritealettertothePrincipalofthebusinessschool:introducingyourcompanyandtheideaoftheplacementdescribingwhatworktheplacementwouldinvolveexplainingwhatskillsandqualitiesthesuccessfulapplicantshouldhavesayinghowtheplacementwouldbenefittheapplicant6.1PurchasingpowerManagingSuppliers

UsefulSentencePatterns我们希望请您出席我们的颁奖典礼Wewouldliketoinviteyoutoattendouraward

ceremony.

如若光临，我们将非常高兴。Wewouldbepleased/glad/delighted/happyifyoucould

honoruswithyourpresence.我们期待您的光临。Wesincerelyhopeyoucanattend.6.1PurchasingpowerManagingSuppliers

请参加我们的聚会好吗？Wouldyoupleasedomeafavorbyjoiningourparty?如果能来的话，请早日告知，何时为宜。Pleaseletmeknowassoonaspossibleifyoucancomeandtellmewhenyouwillbeabletodoso.是否参加，请早日告知。Pleaseconfirmyourparticipationatyourearliest

convenience.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

Aletterofapology道歉信

WRITINGYouworkforanemploymentagency.Thefollowingispartofaletteryouhavereceivedfromacustomer:Thetemporaryadministrativeassistantyousentuswastotallyunacceptable.IcertainlywillnotbeusingyouragencyagainwhenIneedtemporarystaff.

Writealettertothecustomer:apologizingforhavingsenttheunsatisfactorytemporaryworkergivingreasonsforwhathappenedexplainingwhywhathappenedwasexceptionalofferingsomesortofcompensationtothecustomer.6.1PurchasingpowerManagingSuppliers

造成诸多不便，在此致歉。Pleaseacceptmyapologyforanyinconveniencethismatterhascauseyou.我就实际装运与合同不符一事向您道歉。Iownyouanapologyfordiscrepanciesbetweentheshippingcontractsandtheactualshipment.本公司非常抱歉未能接受更换要求。Weveryregretthatwecannotagreetoyourrequestforareplacementpair.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

由于联络上的差错增添了麻烦，深感抱歉。Hereismydeepestapologyfortheinconveniencecausedbythelapseincommunication.对此次延误，谨表歉意。Weofferoursincereapologiesforthedelay.UsefulSentencePatternsYouhaveseenthefollowingadvertisementandyouwanttoenteryourorganisationfortheaward.Writeyourlettertothecompetitionsecretary,MichaelJames:introducingyourorganisationandsayingwhatitdosedescribingimprovementsyourorganisationhasmadeinthelastyearwhichhaveaffectedstaffandcustomerssayinghowyouwouldspendtheprizemoneytobenefitstaff.MostImprovedOrganisationAward

Ifyourorganisationhasmadeimprovementsinthelastyearaffectingemployeesandcustomers,writeandtellusaboutthem.Themostimprovedorganisationwillwinasilvercupandmoneytohelppayforafurtherimprovementbenefitingstaff.6.1PurchasingpowerManagingSuppliers

Aletterofapology申请函

WRITING6.1PurchasingpowerManagingSuppliers

今天的报纸刊登了一则你们想招聘打字员的广告。Accordingtoyouradvertisementintoday’spaper,yourequireatypist.

我从中介所得知，您的公关部主任即将退休，很快会有空位。Ilearnfromagencythatyourcurrentdirectorofpublicrelationsisonthevergeofretirement,andthatpositionmaybeopenshortly.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

正如您从本人所附履历表上得知，我在《人民日报》工作已有四年了。AsyouwillseefromtheenclosedC.V.,Ihavehad4years’experiencewithChinaDaily.如果能给予我面试的机会，我将不胜感激。Ishallbemuchobligedifyouwillaccordmeanopportunityforinterview.UsefulSentencePatternsQuestion3Yourcompanyhasrecentlybeentakenoverbyanothercompany,andyourdepartmenthasbeenrestructured.Thishasresultedinanumberofproblemswhichyouwanttomakethenewownersawareof.WritealettertotheManagingDirectorofthenewowners:outliningwhatthesituationinyourapartmentwasbeforethetakeoverexplainingwhatproblemshavearisenandwhysuggestinghowtheseproblemscouldberesolvedwarningwhatmighthappeniftheseproblemsarenotresolved.6.1PurchasingpowerManagingSuppliers

Aletterofapplication投诉信WRITING6.1PurchasingpowerManagingSuppliers

开头：Withreferencetoyourletterof…Thankyouforyourletterof…Iamwritingtoadvise/confirm/applyfor…Asrequestedbythemanager,Iamwritingtooutline…结尾Shouldyouhaveanyfurtherquestions,pleasecontactmeontheabovenumber.Inthemeantime,ifyourequireanyfurtherinformation,pleasedonothesitatetocontactme.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

经检验，我们发现所有的货物都已受潮。

Onexamination,wefoundallthegoodswerewetted.我们检查了部分产品，发现它们已严重受损。

Wecheckedsomeoftheitemsandfoundtheywereindamagedcondition.这批货物与我们订购的货物不符。

Itcontainedarticlesdifferentfromwhatwehaveordered.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

我们6月6日订购的货物至今仍未到达。

ThegoodsweorderedfromyouonJune6haven’tarrived

yet.这批货物的质量远远低于标准，我们无法使用。Thequalityofthislotofgoodsissofarbelowthe

standardthatwecannotusethemforourpurpose.我们遗憾的发现所运货物与样品不符。

Wearedisappointedtofindthattheitemsdelivereddon’tmatchthesamples.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

你们的错误给我们带来了巨大的麻烦。Yourincorrectdeliveryhascausedagreatdealoftroubletous.3月3日订购的货物的交付时间现已逾期甚久。DeliveryofthegoodsorderedonMarch3isnowconsiderablyoverdue.货物没有达到标准。Thegoodsarenotuptothestandard.UsefulSentencePatterns请立即对此事进行调查，尽早通知我们延迟的原因。Pleaselookintothismatteratonceandletuseknowthereasonsforthedelay.希望货物即刻发送。

Wehopethatthegoodswillbesentimmediately.6.1PurchasingpowerManagi