商务英语培训PPT(XC)

BusinessCallBusinessIntercourse

BusinessCommunicationBusinessPresentation编号：O-PX-M-003

版本：A

日期：2010-9商务电话、交际、交流、演讲BusinessEnglishSkillGoodsMyselfEnterpriseValue一.TalkaboutgoalsThePrepace

序言Forwhat?GoodsChip-setMyselfMind-SetEnterpriseCultureSoftenEnterprise:Name/Time/People/Place…-Business:Industry/Core/Award…-Culture:Mission/Vision/Vslue…GenericProduct-IC?-GoodProduct-Q/P?-GreatProduct-knowhow?JobTitleJobResponsibilitityJobEvaluationWritingReadingSpeakingListeningAQNopains,nogains

2.Fourskills

whichone？二.TalkaboutgoalsShort-cut?Bee-line?Practise,PractiseandparctisePractisemakesperfectSentenceGrammarVocabularyWordsandphrasesCulture3.Talkaboutways二.Talkaboutgoals1）价值观与道德标准的差异（DifferencesinValueConceptandMoralCriteria）-个人荣誉感与谦虚谨慎PersonalHonourVSModesty-自我中心与无私奉献Self-CentreVSSacrifice

-创新精神与中庸之道PioneeringSpiritVSMediumWay

-个性自由与团结协作IndividualFreedomVSHarmoniousCooperation

2）社会关系的差别DifferencesinSocialRelations-平等意识与等级观念EqualityConceptVSClassConcept

Ifworkinghard,evenacowboycanbepresident.

-核心家庭与四代同堂NucleusFamilyVSFour-GenerationFamily3）社会礼仪的差异DifferencesinSocialCeremony

“Haveyouhadyourmeal？”“Whereareyougoing？“Hello！”“Howdoyoudo！”“Niceday,isn‘tit？”“Helpyourself，Please！”，“takesomemore”4）表达谢意和遗憾

Expressinggratitude"Thankyou."and"Iamsorry."4.DifferenceinWesternandEasternCulture

1）打招呼---Greeting2）介绍---Introduction3）寒暄---Smalltalk4）进入正题---Gettingdowntobusiness5）业务洽谈---Businesstalks6）结束正题谈话前过渡

Pre-closingtheconversation7）结束谈话---Closingtheconversation8）再见---Farewells5.沟通过程

(CommunicationProcess)6.解决问题过程

(ProblemSolutionProcess)1）Select–Themewhichismoreimportantandergent?2）Collect-DataFocusonthefactsandcase3）Analyze-CausesAnalyzethevariousfactors4）PlanandImplement-SolutionBothpartieshaveagreedtotakeactions5）Evaluate-EffectsIfitseffective6）Stanardize-SOP、WI、OIetc

Makingtheoperaterskillfulandperfect7）Reflectontheprocess-PerformanceIfitshighlyeffeicient.ThePrepace

序言二.SharingUnit1:FirstStep第一单元第一步IntroducingyourselfandFormalGreetings自我介绍与正式问候

FormalGreeting正式问候

SmallTalk寒暄

FormalLeavetakingsandGoodbyes

正式告别语1.自我介绍与正式问候IntroducingyourselfandFormalGreetingsWhenyou’reintroducedtosomeoneattheoffice,whatdoyousay?Doyougreetco-workersdifferentlyifyouknowtheyareinahigherposition?Whatthedifferencebetweenbusinessandnon-businessintroduction?Teaser引子1.自我介绍与正式问候IntroducingyourselfandFormalGreetingsKnowinghowtoexpressyoueselfduringbusinessintroductionandgreetingsmakesyouandyourcompanyappearmoreprofessional.Businessgreetingsarethesamewhetheryou’reinsideoroutsidetheoffice.Effectivewaytodevelopandsustaingoodbusinessrelationships.Concepts概念

1.自我介绍与正式问候IntroducingyourselfandFormalGreetingsGoodmorning.Mynameis…Howdoyoudo,Mr...Ms…?It’snicetomeetyou.Howdoyoudo,Mr…Ms…?It‘’snicetomeetyou,too.Phrases短语1sttime,use“formalorneutral”greetings"Howdoyoudo?"isapoliteformula.

1.Goodmorningeveryone！2.I’amveryhappytointroducemyselftoyouhere.3.MynameisPeter,IcomefromXinchaoTechnologyDepartment,averybig，harmoniousandenterprisingfamily.4.IworkinHumanResurceDeparmentasamanager,andmymajorjobistoseekout,attractandhirethebestpersonwhocanfitwiththecompany’sexpectationsandrequirements.5.Generallyspeaking,Iamdoingverywellatpresent,andIwilltrymybesttofinishitnomatterhow.6.ForimprovingmyspokenEnglishskill,forcommunicatingwithoverseaclients,andforbeingabettermanager7.IbelieveIcanspeakgoodEnglishthroughpractise.8.Practisemakesperfect,letsdoourbesttogetherforourgoals.Formwork

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Introducingyourself

A:NicetomeetyouB:Nicetomeetyou,tooA:Welcometo….,I’m….,Iaminchargeof….hopeyouenjoyyourvisit.B:thankyousomuch,IamsureIwillA:Please,takeaseat.Wouldyoulikesometeaorcoffee?B:Thankyou.I’dlikecoffee,please,blackwithnosugarA:Mr.Andy,Howwastheflight?(HowcanIaddressyou?MayIhaveyourname?)B:Fine，thanks.Istoppedoffinshanghaiforadayto……A:that'sgood.AndIfyouareready，I’dliketointroduceyoutosomeofourkeypersonnel.(I’dliketoshowyouaroundthefactory)B:ok.letsgo……FormalGreetings正式问候Formwork

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2.Smalltalk寒暄Whendidyouarrive?Howwasyourflight?Howisyourhotel?It’salovelyday,isn’tit?Niceday,isntit?PhrasesDiscussion:Howtomakesmalltalk?Nicemeetingyou!（Nicetohavemetyou!）Ithinkit’stimeforustoleavenowGoodbyeandthankyouforcoming!(for+n/dinner,time,attentionetc)Goodbyeandhopetoseeyouagain(soon)!Haveanicetrip!Goodbye3.FormalLeavetakingsandGoodbyes正式告别语PhrasesA:I’dliketosaygoodbyetoeveryoneB:whattimeareyougoing?A:Myplaneleavesat7:25B:Well,thankyouforcoming.hopetoseeyouagagin!A:Thanks,goodbyeandhopetoseeyousoon!B:Goodbye（haveanicetrip）SayinggoodbyeRoleplaying角色扮演A.youareamanagerforacomputersoftwarecompany,fromKorea,youarevisitingXinchaoGroupforthefirsttime.A扮演从韩国来的计算机软件公司经理，第一次参观新潮集团.B.youareamamagerofapackaging&testofICworkshop,youareshowingAaroundtheworkshopwhileintroduceyourself、yourdutyandsoon.B扮演IC封装和测试车间的经理，你正在带领A参观车间，同时也介绍你自己以及工作责任等等。Rolescanbedifferentaccordingtotheshedule.Unit2:Movingon第二单元继续Informalgreetings非正式问候

IntroducingThirdParties介绍第三方

InformalLeavetakingsandGoodbyes

正式告别语Neutral:“helloorhi”ifknowingeachotheralready1.非正式问候InformalGreetingsHello,XX!Nicetoseeyouagain!Hello,XX!Gladtoseeyouagain,tooHowareyou?Iamverywell,thankyou,andyou?I’mfine.Phrases2sttime,use“infomalgreetings”A:Hi,Mike!Longtimenosee.B:Yeah,I’vebeenawayontravelfordaysA:Really,wheredidyougo?B:IwenttoParisforaninternationalfair.A:Wow,didyouhaveagoodtimethere?B:Sure,it’sawondefulplace.hopeyoucangoforavisitsomedayA:Hm,soundsgreat!Formwork

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InformalIntroduction2.介绍第三方IntroducingThirdPartiesA:hello,Peter,howareyou?B:Fine,thankyou.andyou?A:Iamfine,too.oh,letmeintroduceMr.Litoyou,he’sfromKoreanSamsungElectronics.Thisismycolleague,workintheResearchandDevelopmentdepartment.B:Nicetomeetoyou,Mr.LiC:Nicetomeetyou,too.…….?(smalltalk)PhrasesSamlltalk寒暄A:Havewemetsomewherebefore?B:maybe.A:WelcometoChina,Mr.Li,Didyouhaveagoodflight?B:Yes,itwasagoodflight,justfeelalittletired,butIamoknow.A:Good，IsthisyourfirstvisittotheUnitedStates?B:No,Ihavebeenhereformanytimes.(Yes,thisisthefirsttime)A:Good,sowhatdoyouthinkoftheweatherhere?B:Itsniceandwarm,blueskyandfreshair（Findmoretopictochatwith,thatdependson）A:Ah,seemsyouwillbestayinghereforlongtime?B:Iwillbestayinghereforaweek,IhavetogobacktoKoreanextweek.A:Well,Ihopeyouenjoyyourvisit!B:Thankyou，IamsureIwill.3.非正式道别InformalFarewellsI'mafraidImustbeleaving(mustbeoff,havetogo)now.恐怕我得走了

Ithinkit'stimeforustoleavenow.我想我们该走了

Good-bye!/Bye-bye!/Bye!再见!Seeyoulater(tomorrow、soon、later、around).Seeyou.回见Goodnight.晚安.再见

PhrasesUsethemoreinformalphrases韩国三星电子总部与Logo标牌三星总部d'light大厦三星6寸屏带手写输入电子书三星最新DLP微型投影机三星最新C9000系列3DLED电视

生物塑料环保和太阳能手机

Unit3:TakingCharge第三单元事务处理InvitingPeople邀请他人

AcceptingInvitations接受邀请

DecliningInvitations谢绝邀请

ExpressingRegret表达遗憾Thedesireforfoodandsexispartofhumannature.1.邀请他人Wouldyouliketocometomybirthdayparty?Wouldyouliketoattendmyweddingceremony?Wouldyouliketohavelunchnow?How/whataboutgoingoutforawalk?Shallwegooutforadrink?Let’stalkwithcoffee.Whynotcomeformeal?Areyoufreethisevening?PhrasesUsefomalandinfomalphrases.InvitingPeopleBarbequeareafun,healthywaytocookbutyouneedtoknowsomeimportantfactsbeforeyoustart.ThebestwaytoBBQiswithlotsofheat.Heatmeanssmoke-soitsbesttoBBQoutdoorsnotinside。烧烤是一种有趣、健康的烹饪方式,不过在开始以前你需要知道一些重要的知识。BBQ是要烤着吃的，所以最好是在户进行。AboutBarbeques2.接受邀请That’sverykindofyou.Ilikethat.Thankyouverymuch.I’lllookforwardtoitThankyou.I’dloveto(comet)That’sagood(great)ideaSoundsgood(great，fun)PhrasesNote:invitation-meetingtime-meetingplaceAcceptingInvitations3.谢绝邀请That’sverykindofyou.I’mafraidIcant,I…Thankyouverymuch,butI….Thanksfortheinvitation,butI….Thanks,butIcantcome,I…Thanks,sorryIcantcome,I…Unfortunately,Ihaveto….Phrases

Havefunandenjoyyourparty…DecliningInvitations4.表示遗憾Whatapity,perhapsnexttime.Whatapity,maybeanothertime.(CouldIseeyouagain)That’stoobad.Toobad.Phraseswhenyousuggestsomethingelse,forexample:“howaboutnextweek?andthepersonstilldeclines,youcanusethese.ExpressingRegret5.简单安排Phrases

“when/whereshallmemeet?”-twomostimportantthingsMakingSimpleArrangementA:ShallIcometoyourhoteltomorrowmorning,about10:30?B:yes,that’sfine.soI’llseeyouat10:30tomorrowmorning.I’llwaitinthelobby.A:ok,seeyouthenB:seeyou.Unit4:EatingOutnandHosting

第三单元外出就餐与招待

OfferingfoodandDrink食物与酒水

AcceptinganfDeclining接受与谢绝

DescribingFoodandDrink解释食物与酒水

RecommendingandSuggesting推荐和建议Thedesireforfoodandsexispartofhumannature.1.提供食物与酒水Whatwouldyouliketoeat(drink)?Howaboutsomefriedrice(noodle,dumpling)Wouldyoulikesomewineorbeer?Howaboutsomefreshjuice?Wouldyoulikemeatorvegetables?Whatkindofchinesefooddoyoulike?PhrasesThinking:Howtoexplainmenutothecustomer?OfferingFoodandDrink2.接受与谢绝Accepting

DecliningYes,please.No,thankyou.Yes,please.soundsgoodNo,thanks.Idon’tlike…Yes,thankyou.No,thanks,Icanteat(drink)…PhrasesNote:GivingareasonifdeclineoffersAcceptingandDeclining3.解释食物与酒水PhrasesThinking:Howtoexplainmenutothecustomer?DescribingFoodandDrinksoup/sauceIt’sakindoffish/meatdishThat’svegetables/fruitcake/breaddrink/tea/desert

It’sservedwithasauceItcomeswithasaucegrilleddeep-friedIt’sstir-friedboiled/steamedbaked/roastedIttastes:salty/sweet/sour/hotbitter/bland/spicylike…somethingelse4.推荐和建议Mr.Li

Ms.LiuWhatwouldyourecommend?Irecommend…Whatdoyousuggest?Isuggest…Whatdrinkgoesbestwithsteak?I’drecommend(redwine)PhrasesIfforfriends,youcansay:whynottrysome….?RecommendingandSuggesting5.表达喜欢、不喜欢、比较喜欢Positive:Yes,Ireallyloveit.Yes,Iloveit.Yes,IlikeitverymuchYes,Ireallylikeit.Yes,IlikeitPhrasesNote:itsnotpolitetosay“Ireallyhate….”

Expressinglikes,DislikesandPreferenceNegative:No,Ireallyhateit.No,IhateitNo,Idon’tlikeitIdon’treallylikeit.Idon’tlikeitmuch.Netural:Idon’tknow,I’venevertrieditbefore.Unit5:Gettingtoknowyou

第五单元认识你

StartingaConversation开始会话

ContinuingaConversation继续会话（MoreSmallTalkTopic）更多寒暄

EndingaConversation结束会话Haveyoueverattendedaninternationalconference?1.会话开始Phrasesworkwithpartner,topractisemore.A:Areyouenjoyingtheconferencesofar,Mr.Li?Andwhereareyoufrom,Mr.Li?B:Notbad,IamfromIndia.A:Isee,whatdoyoudo?B:IworkforaComputerCompanyasamanager.A:DoyouliveinShanghai？Whatsyourjob?B:Yes,Ilivehere,andmyjobisainterpreter.StartingaConversation2.继续会话（更多寒暄）PhrasesContiningbytalkingaboutworkexperience.A:DidyoulikeShanghai?B:Yes,Ilikedverymuch,butIamafraidmywifedidn’tenjoyitverymuch.A:IvisitedIndialastyearonabusinesstrip.B:Well,ifyougetthechancetovisitagain,mywifeandIwillbehappytoshowyouaround.A:thankyou,Iwilllookforward.ContinuingaConversation（MoreSmallTalkTopics）3.结束会话PhrasesGivinga“signal”totheotherpersonbeforeend.A:well,thenextsessionbeginsinafewminutes.Nicemeetingyouhere,Mr.Wang.B:Nicemeetingyouhere,too.Ihopewe’llseeeachotheragain.A:ok,seeyou.B:Seeyou.EndingaConversationUnit6:GettingPersonal

第六单元私人事务

Showingsomeonearound…带领参观MakingandRespondingtoSimpleRequests

简单要求与回应。Homevisit:BeingaGoodGuest/host家庭拜访：成为有礼仪的客人和主人Haveyou