世纪商务英语

Unit6

Productshttp://世纪商务英语综合教程III返回Marketinghttp://Aproductisanofferingcapableofsatisfyinganeedorawant,whichisofferedtoatargetmarketforattention,acquisition,use,orconsumption.Aproductcanbeanobject,service,activity,person,place,organization,oridea.Eachproducthasitsownbenefits,styling,quality,brandname,andpackagingthatgiveititsownidentityanddistinguishingcharacteristics.Anadvertiserwillprimarilyconcentrateonpromotingaproduct’sbenefits,ratherthanitsfeatures.Forexample,theemphasisinanadvertisementpromotingalipstickwillbeontheproductbenefitofbeauty,withmentionofitsphysicalfeatures,suchascolorandsize.Inotherwords,theadwilltrytoappealtoawoman’sdesiretolookbeautifulandwillpromisethewomanthatwearingthislipstickwillpositivelyenhanceherlooks.ContentsRealLifePractice4PracticalWriting51TextA2Lead-in11TextB3http://Lead-inLead-inTextATextBRealLifePracticePracticalWritinghttp://Listening1BlankFilling2SpotDictation3Discussion4Lead-in1ListeningListentothreedialoguescarefullyandfigureoutwhattheyaretalkingabout.Matcheachdialoguewiththecorrespondingtopic.http://Lead-inTextATextBRealLifePracticePracticalWritingDialogue1 A.ShippingDialogue2 B.ProductionprocessDialogue3 C.Packaging1.B2.C3.AAnswerLead-in2BlankFillinghttp://Lead-inTextATextBRealLifePracticePracticalWritingListentothedialoguesagainandfillinthemissinginformation.Ourrawmaterialsandcomponentsarecategorizedandnumberedby1.Ourproductionis2andthesketchwillbe3.Dialogue1Themainproductionplanisbasedon6.Ourassemblylinesareall7and8.Ourassemblylinecanproduce4partseveryyear,andwehave5ofthiskind.barcodes____________pre-designed_______________improved___________100,000___________tenlines____________prediction____________productive____________impressive_____________Lead-in2BlankFillinghttp://Lead-inTextATextBRealLifePracticePracticalWritingListentothedialoguesagainandfillinthemissinginformation.Dialogue2Wecanprovidevariouswaysofpacking:1,largepacking,

2andfiberboardpacking.Thesampleisallpaddedandpackedin3.Thesizeoftheouterpackingis,4,30cmwideand

5.Thenetweightofthesampleis6,tareweight1kg,and

711kg.Weuse8toreinforcethepacking.cartonbox______________nudepacking_______________50cmlong_____________plasticstraps______________grossweight______________10kg_____________woodenpacking_________________18cmhigh______________Lead-in2BlankFillinghttp://Lead-inTextATextBRealLifePracticePracticalWritingListentothedialoguesagainandfillinthemissinginformation.Dialogue2Cargomeasuringlessthanfortycubicfeetpertonischargedona1andcargomeasuringfortycubicfeetormorepertonischargedona2.Freightratesare3forliners.Butfortrampsteamers,freightratescanbe4whencommoditiesmoveinalargequantity.Shippingcompaniesalwaysmake5forheavyliftsandextralength.Youcansavealotofmoneybyusing6.Dialogue3weightbasis____________measurementbasis____________________negotiated______________fixed_________thecharter_____________extracharges_______________Lead-in3SpotDictationListentothepassageandfillinthemissinginformation.http://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAbusinessideaistoofferawiderangeofhomefurnishingswithgood1atpricessolowthatasmanypeopleaspossiblewillbeableto2.Andstillhavemoneyleft!Mostofthetime,3homefurnishingsarecreatedforasmallpartofthepopulation—thefewwhocanaffordthem.Fromthebeginning,IKEAhastakenadifferentpath.Wehavedecidedto4.ABetterEverydayLifedesignandfunction__________________affordthem______________beautifullydesigned____________________sidewiththemany___________________Lead-in3SpotDictationhttp://Lead-inTextATextBRealLifePracticePracticalWritingABetterEverydayLifeThatmeans5thehomefurnishingneedsofpeoplethroughouttheworld.Peoplewithmanydifferentneeds,tastes,dreams,aspirations...andwallets.Peoplewhowanttoimprovetheirhomesand6 .It’snotdifficulttomanufactureexpensivefinefurniture.Justspendthemoneyandletthecustomerspay.Tomanufacturebeautiful,7

furnitureatlowpricesisnotsoeasy.Itrequiresadifferentapproach.Finding8,scrimpingandsavingineverydirection.Exceptonideas.simplesolutions________________durable____________createbettereverydaylives__________________________responding_________________Lead-in3SpotDictationhttp://Lead-inTextATextBRealLifePracticePracticalWritingABetterEverydayLifeButwecan’tdoitalone.Ourbusinessideaisbasedona9.First,wedoourpart.Ourdesignersworkwithmanufacturerstofindsmartwaystomakefurnitureusingexisting10.Thenourbuyerslookallovertheworldforgoodsupplierswiththemostsuitable11.Next,webuy12—onaglobalscale—sothatwecangetthebestdeals,ductionprocesses_____________________partnershipwiththecustomer____________________________rawmaterials_______________inbulk_________Lead-in3SpotDictationhttp://Lead-inTextATextBRealLifePracticePracticalWritingThenyoudoyourpart.UsingtheIKEA13andvisitingthestore,youchoosethefurnitureyourselfandpickitupatthe14.Becausemostitemsarepackedflat,youcangetthemhomeeasily,andassemblethemyourself.Thismeanswedon’t15youforthingsyoucaneasilydoonyourown.Sotogetherwesavemoney...forabettereverydaylife.ABetterEverydayLifeself-servewarehouse_______________________charge__________catalog_____________Lead-in4DiscussionLookatthefollowingpictures.Discussthefollowingquestionswithyourpartnerandreportyouranswerstotheclass.

http://Lead-inTextATextBRealLifePracticePracticalWriting1.Whatarethebusinessconceptsoftheproducts?2.HowarethesebusinessconceptsdifferentfromIKEA’svision?BACDAnswerLead-inhttp://返回A. B.●ReproductionAntiqueFurniture ●LuxuryPacking●Solidwood—ExpensiveMaterial●UnnecessaryCosts●ComplicatedDesign.C. D.●ComplicatedDesign ●SolidWood—ExpensiveMaterial ●Pre—assembledProduct—Har

4DiscussionTextA

Reading

Comprehension

Vocabulary

Translation

Part1

Part2

Part3

Part4http://Lead-inTextATextBRealLifePracticePracticalWriting

SumplementaryReading

Part5TextAReadingReadthepassageaboutIKEAandanswerthefollowingquestions.http://Lead-inTextATextBRealLifePracticePracticalWriting1.WhatisIKEAvisionandbusinessidea?2.WhatdoesIKEAmarketpositioningstatement“wedoourpart”mean?TheIKEAvisionis“tocreateabettereverydaylifeforthemanypeople.”Thebusinessideais“toofferawiderangeofwelldesigned,functionalhomefurnishingproductsatpricessolowthatasmanypeopleaspossiblewillbeabletoaffordthem.”___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________“Wedoourpart”meansweuseinexpensivematerialinanovelwayandminimizeproduction,distributionandretailcostsandensurethatourcustomersbenefitfromlowprices._________________________________________________________________________________________________________________________________________________________________________________TextAReadingReadthepassageaboutIKEAandanswerthefollowingquestions.http://Lead-inTextATextBRealLifePracticePracticalWriting4.Isittruethatthehigherqualityoftheproduct,thebetter?Why?3.HowdoesIKEAmakearealdifferenceinprices?IKEAhasagoodrelationshipwiththesuppliersandsotheyareabletopurchasegoodquality,economicallyproduceddesignsthatareboughtinbulktokeepcostsdown.Theymakealltheirfurnitureflatpackedsotheyreducetransportationandassemblycosts.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________No.Thequalityofaproductmustbeappropriatefortheintendeduse.Whenalessexpensivematerialdoesagoodjob,itisnotnecessarytouseanexpensiveone.Thishelpstocutdownoncosts._________________________________________________________________________________________________________________________________________________________________________________TextAReadingReadthepassageaboutIKEAandanswerthefollowingquestions.http://Lead-inTextATextBRealLifePracticePracticalWriting5.WhycanvisitingIKEAstorebeadayoutforthewholefamily?InIKEAstores,peopleareencouragedtotouch,feelandusetheproductsondisplaytoseehowtheywouldfitintotheirownhome.Therearealsoplayareasforchildren,specialeventsandagreatvaluefamilyrestaurant.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________TextAReadingNewWordsandExpressionsutilitarian[ju:7tIlI5teEriEn]a.实用的 furnishing[5f\:nIFIN]n.(usu.pl.)家具,设备framework[5freImw\:k]n.原则,思想 sumtotaln.总计,合计rational[5rAFEnEl]a.理性的,合理的buildon...建立于……的基础上 consumervaluen.消费者价值novel[5n?vEl]a.新奇的,新颖的 minimize[5mInImaIz]v.使最小化,将……减到最少trendy[5trendi]a.赶时髦的 economically[7ekE5n?mIkli]ad.经济地inbulkad.散装,大批 cutdownon削减intended[In5tendId]a.意欲达到的,打算的 subject...to...使经受,使遭受 returnpolicyn.

退换货政策unpretentious[7QnprI5tenFEs]a.不张扬的,不炫耀的 practicality[7prAktI5kAlIti]n.

实用性 informality[7InfC:5mAlEti]n.非正式http://Lead-inTextATextBRealLifePracticePracticalWritingTextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWriting

IKEAisrenownedforofferingqualityfurnitureataffordableprices.TheIKEAvision,businessideaandmarketpositioningstatementprovideaframeworkforallIKEAmarketingcommunicationworldwide.TheIKEAVisionthen17是插入语，对IngvarKamprad进行解释说明，意思是“当时他17岁”。IKEAwasfoundedinSweden,in1943byIngvarKamprad,then17.that引导定语从句；muchofwhich...是非限制性定语从句，修饰furniture。Itisaprivately-owned,international,low-costhomeproductsretailerthatsellsmodern,utilitariandesignfurniture,muchofwhichisassembledbytheconsumer.TextAReadingTheIKEAVision1TheIKEAvisionis“tocreateabettereverydaylifeforthemanypeople.”2Ourbusinessideais“toofferawiderangeofwelldesigned,functionalhomefurnishingproductsatpricessolowthatasmanypeopleaspossiblewillbeabletoaffordthem.”http://Lead-inTextATextBRealLifePracticePracticalWriting3Ourmarketpositioningstatementis:yourpartnerinbetterliving.Wedoourpart,youdoyours.Togetherwesavemoney.TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWriting4BycommunicatingthecontentofthisframeworkandencouragingcustomerstoexperiencetheIKEAconcept,wearebuildingtheIKEAbrand.

Thebrandimageistheresultofover50years,workbyIKEAco-workersatalllevelsallovertheworld.TheIKEAVisionthat...引导定语从句，修饰values；theIKEAtrademarkandthereputation并列做associatewith的宾语。TheIKEAbrandisthesumtotaloftheemotionalandrationalvaluesthatconsumersassociatewiththeIKEAtrademarkandthereputationofourcompany.TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWriting5TheIKEAconceptwiththeconsumers.Thesearebrieflydescribedbelow.TheIKEAVisionbuildonsth:touseyourachievementsasabaseforfurtherdevelopment●Thenewplanwillbuildonthesuccessofthepreviousprogram.buildsomethingonsomething:tobasesomethingonanideaorthing●Ourrelationshipisbuiltontrust.buildsonarelationship本句的主句是messagesareused；介宾短语munication做地点状语；tobuild...customers’needs做目的状语，其中动词build和give并列，how引导宾语从句，做介词of的宾语。fulfillvt.todosomethingthatisexpected,hopedfororpromisedortocauseittohappen●We’resuingoursuppliersforfailingtofulfilltheircontract.●Muchoftheelectricalequipmentfailedtofulfillsafetyrequirements.Muchoftheelectricalequipmentfailedtofulfillsafetyrequirements.NinekeymessagesareusedwithintheIKEAmarketingcommunicationtobuildthisrelationshipandgiveanunderstandingofhowwecanfulfillourcustomers’needs.TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision6TheIKEAconceptisbasedonthemarketpositioningstatement.“Wedoourpart”focusesonourcommitmenttoproductdesign,consumervaluesandcleversolutions.Byusinginexpensivematerialsinanovelwayandminimizingproduction,distributionandretailcosts,ourcustomersbenefitfromlowprices.7TheIKEAproductrangeisdevelopedtobeextensiveenoughtohavesomethingthatappealstoeveryoneandtocoverallfunctionsinthehome.Theproductsaremodern,nottrendy,sotheyarepracticalenoughforeverydayuse.TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision8IKEAisthehomefurnishingspecialist.IKEAproductsarefunctionalandappealing,andenablemanypeopletoimprovetheirhomelifethroughpracticalsolutionstoeverydayproblems.9Lowpriceisnotappealingunlessitrepresentsgoodvalueformoney.ThisiswhereIKEAisabletomakearealdifference.TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVisionIKEAiscommittedtohavingagoodrelationshipwithoursuppliersandsoweareabletopurchasegoodquality,produceddesignsthatareboughtinbulktokeepcostsdown.economicallyad.1)inawaythatusesmoney,goods,time,etcwithoutwastingany●Smalltreesusespaceinthegardeneconomically.●Asastudentshelivedveryeconomically,rarelygoingoutandbuyingveryfewclothes.2)inawaythatisrelatedtosystemsofmoney,trade,orbusiness●Economically,thecountryisinaveryhealthystate.●Thevillageisinconvenientlylocatedandeconomicallyunderdeveloped.economicallyBymaking...做方式状语；flat此处是副词，修饰过去分词packed。flat和pack二词可构成复合名词。flat-pack/flatpackn.furniturethatissoldaspartsinaboxandhastobeputtogethercutdownon:toreducetheamountofsomething●Bygettingthedesignright,youcancutdownonaccidents.●

Finally—theyhavehiredanewperson.Ihopethiscutdownonourworkalittle.Bymakingallourfurnitureflatpacked,wecutdownontransportationandassemblycosts.TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision10IKEAproductsarebasedonafunctionalapproachtodesign.IKEAdesignmeansproductsthatareattractive,practicalandeasytouse.Theydon’thaveunnecessaryfeatures;theygivegenuinesolutionsforspecifichomefurnishingneedsandaremadeofthemostsuitablematerialsfortheirpurpose.B.Function1.________________TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision11Thequalityofaproductmustbeappropriatefortheintendeduse.本句主句是thereisnoneed；if引导条件状语从句，其中aslongas引导条件状语从句，itwasintendedfor是定语从句，修饰purpose。Forexamplethereisnoneedforanexpensivebackpanelonabookcaseifalessexpensivealternativedoesagoodjobaslongasthebookshelfisusedforthepurposeitwasintendedfor.

A.TheRightQuality2._____________________TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVisionIKEAproductsaretorigorousteststomakesurethattheymeetnationalandinternationalsafetystandards.subjectsomebody/somethingtosomething:toforcesomeoneorsomethingtoexperiencesomethingveryunpleasant,especiallyoveralongtime●Iwassubjectedtoalengthyinquisitionbythetaxinspector.●Thecriminalsaresubjectedtothepunishmenttheydeserve.Note:此用法中subject是动词。subject还可以做形容词，结构为：besubjecttosomething。besubjecttosomething:ifsomeoneorsomethingissubjecttosomething,especiallysomethingbad,itispossibleorlikelythattheywillbeaffectedbyit●Allflightsaresubjecttodelay.●Pricesaresubjecttochange.subjectedTextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision12

IKEAoffersservicewhereyouneedit,butallowscustomerstomakemostofthedecisionsthemselves.Thismeansthatweneedtomakeiteasytochoosetherightproductsbydisplayingthemcorrectly,describingthemaccuratelyandhavingasimplereturnpolicy.mostof...take-away是名词+形容词形式的独立结构。TheIKEAstoreoffers“everythingunderoneroof”,mostofitavailableforimmediatetake-away.E.ConvenientShopping3._________________________TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision13IKEAaimstolookafterourcustomersbyplanningfortheirneeds.Notonlydoweprovideinspirationandideas,butwealsoencouragepeopletotouch,feelandusetheproductsondisplaytoseehowtheywouldfitintotheirownhome.newproducts和seasonalthemes，playareas，specialevents，restaurant并列做宾语；动名词短语arrivingallthetime做后置定语。Wehavenewproductsarrivingallthetime,seasonalthemes,playareasforchildren,specialeventsandagreatvaluefamilyrestaurant.C.ADayOutfortheWholeFamily4.________________________________TextAReadinghttp://Lead-inTextATextBRealLifePracticePracticalWritingTheIKEAVision14ThekeyIKEAmessagesallhavetheirrootsintheSwedishoriginofIKEA.Swedishfurnitureislightandfreshyetunpretentious.ThewarmwelcomingSwedishstylehasbecomeamodelofsimplicity,practicality,andinformalitythatisnowworld-

renown.D.SwedishIKEA5.___________________TextATranslation宜家于1943年在瑞典成立，创始人是英格瓦·坎普拉德，当时他17岁。这是一家私有的、跨国的、低成本的家具产品零售商，销售现代、实用设计的家具，这些家具多数是由消费者自己组装。宜家以提供高品质低价格的家具而著名。宜家的公司目标、商业理念和市场定位都为宜家的全球营销交流提供了一个框架。

返回宜家的公司目标

1

宜家的公司目标是“为大众创造美好的每一天。”2

我们的商业理念是“以大众能够买得起的低价格提供多系列设计良好实用的家居产品。”3

我们的市场定位是“你的美好生活的伙伴。我们做好我们的工作，你做好你的。我们一起省钱。”TextATranslation

返回宜家的公司目标

4

我们通过交流这一框架的内容以及鼓励消费者来体验宜家的理念来塑造宜家品牌。宜家的品牌集情感与理性价值为一身，消费者也将此与宜家商标及本公司的声誉联系起来。我们的品牌形象是全球各级宜家员工50多年努力的成果。5

宜家的理念建立在与消费者关系的基础之上。9个关键理念被用于宜家的营销宣传以建立这种关系，使顾客理解我们是如何满足顾客需求的。以下对此9点进行简单介绍。6

宜家的理念是建立在市场定位上的。“我们做好我们的工作”的中心是我们致力于产品设计、消费者价值以及聪明的解决方案。通过创新使用经济的材料，降低生产、分销及零售的成本，我们的顾客能够从低价中受益。7

宜家的产品系列丰富，足以吸引每个人，而且能够实现家中需要实现的所有功能。我们的产品现代却不时髦，因此对于日常使用来说是非常实用的。TextATranslation

返回宜家的公司目标

8

宜家是家居用品专家。宜家的产品既实用又美观，能够使人们通过以实用的方式解决日常问题来改善家庭生活。9

低价格除非能够代表物超所值，否则并不能吸引人。这也是宜家能够表现出众的地方。宜家致力于保持与供应商的良好关系，因此我们可以购买到质量好的原材料以及节约生产成本的设计，并大量采购以降低成本。我们的家具都采取扁平包装，这样可以降低运输和组装成本。功能10

宜家的产品设计以功能为基础。宜家设计意味着漂亮、实用、使用简单的产品。它们没有不必要的设计，能够为家居用品的专门需求提供真正的解决方案，而且用最符合使用目的原材料制造。适合的质量11

产品的质量必须适合其使用目的。例如，书架如果有一种便宜的材料可以很好的实现背板的功能，就不需要用昂贵的背板，只要这个书架是用于它所设计的用途的。宜家产品都经历了严格的测试以保证达到国家和国际安全标准。TextATranslation

返回宜家的公司目标

方便购买12

宜家商店提供“一站式购物”，大多数产品都可以直接提货。宜家提供你所需要的服务，但是做决定的都是顾客自己。这意味通过恰当地展示产品，准确地描述产品，提供简单地退货政策，我们让选择恰当的产品变得容易。一次全家出游13

宜家的目标是通过针对顾客需求进行计划从而关照我们的顾客。我们不仅提供灵感和想法，还鼓励人们去触摸、感觉和使用展示的产品，以便让顾客了解这些产品是够适合他们自己的家。我们总有新产品上市，还有季节主题、儿童乐园、特殊活动、以及物超所值的家庭式饭店。瑞典风格的宜家14

宜家的关键理念的根源都在于宜家的瑞典起源。瑞典家具轻便、舒适、简洁。这种柔和、宜人的瑞典风格已经成为简单、实用、不拘一格的典范而世界闻名。TextAComprehensionPart1Putthefollowingsubheadingsintheappropriateblankspacesinthepassage.A.TheRightQualityB.FunctionC.ADayOutfortheWholeFamilyD.SwedishIKEAE.ConvenientShoppinghttp://Lead-inTextATextBRealLifePracticePracticalWritingAnswer1.B2.A3.E4.C5.DTextAComprehensionPart2Choosethebestanswerforeachquestionaccordingtothepassage.

1.WhatisthestyleofIKEAproducts?A.Modernandfashionablewithhighquality. B.Modern,notfashionable,practical.C.Trendybutnotpractical. D.Modern,nottrendy,withlowquality.2.TheIKEAconceptfocuseson________.A.fulfillingcustomers’needsandmaximizingcustomers’benefitsB.promotingthereputationofthecompanyandmakingprofitsC.buildingagoodrelationshipwithIKEAco-workersallovertheworldD.loweringpricesbyusinglowqualitymaterialshttp://Lead-inTextATextBRealLifePracticePracticalWriting1√2√TextAComprehensionPart2Choosethebestanswerforeachquestionaccordingtothepassage.

3.WhichofthefollowingisNOToneofthecharacteristicsofIKEAdesign?A.Attractive,practicalandeasytouse.B.Havingdecorativefeatureswhichmaketheproductsluxurious.C.Providingrealsolutionsforcustomers’needs.D.Usingsuitablematerialstomanufactureproductsofsuitablequality.4.HowdoesIKEAmakeiteasyforcustomerstochoosetherightproducts?A.Theproductsareput“underoneroof”andcustomerscanchoosewhatevertheywant. B.SalesassistantsinIKEAstoresprovidedetailedintroductionstoeveryproduct.C.SalesassistantsinIKEAwouldmakerecommendationstohelpcustomersdecidewhattheyneed.D.Productsaredisplayedcorrectlywithprecisedescriptionsandeasyreturnpolicies.http://Lead-inTextATextBRealLifePracticePracticalWriting3√4√TextAComprehensionPart2Choosethebestanswerforeachquestionaccordingtothepassage.

5.TheSwedishstyleischaracterizedby________.A.originality,complexity,andinformality B.freshness,simplicity,andformalityC.unpretentiousness,functionality,andinformalityD.lightweight,freshness,andluxuryhttp://Lead-inTextATextBRealLifePracticePracticalWriting5√TextAVocabularyPart1Matchtheexpressionsontheleftwiththeexplanationsontheright.

http://Lead-inTextATextBRealLifePracticePracticalWriting1.utilitarianA.newandoriginal,notlikeanythingseenbefore2.rational

B.messagesandrelatedmediausedtocommunicatewithamarket3.tramework

C.designedtobeusefulratherthandecorative4.marketingcommunicationD.thedifferencebetweenthebenefitscustomersgetfromowningandusingaproductandthecostsassociatedwithacquiringtheproduct.5.minimizeE.nottryingtoseembetter,moreimportant,etcthanyoureallyare.TextAVocabularyhttp://Lead-inTextATextBRealLifePracticePracticalWritingPart1Matchtheexpressionsontheleftwiththeexplanationsontheright.

6.novelF.asystemofrules,ideasorbeliefsthatisusedtoplanordecidesomething7.unpretentiousG.tomakesomeoneorsomethingexperienceanunpleasantorworryingthing8.packH.showingclearthoughtorreason9.consumervalueI.toreducesomethingtotheleastpossibleleveloramount10.subject…to…J.toputsomethingintoabag,box,etcAnswer1.C2.H3.F4.B5.I6.A7.E8.J9.D10.G

TextAVocabulary1.Agoodtellscustomersandprospectswhatmakesyouuniqueandthebenefitsofyourproductsandservices.2.Ifyoubuygoods,youbuylargeamountseachtimeyoubuythem.3.Theinquiryfoundthattheyhadbeenunfairtreatment.4.aretherulesretailmerchantsestablishtomanagetheprocessbywhichcus