《-民航英语口语》第二章-Ticketing课件

《-民航英语口语》第二章-Ticketing课件Unit1BookingaFlightWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit1BookingaFlightWarmWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Ifyouwanttobuyaflightticket，whatdoyouneedtodo？2.Howcanpeoplebuyaflightticketon-line?1.Ifyouwanttobuyafligh《-民航英语口语》第二章-Ticketing课件IDcardIDcard货币Currency代码人民币(Chinese/Renminbi)yuanCNY(RMB￥)港元(HongKong)dollarHKD(HK$)日元(Japanese)yenJPY(￥)新加坡元(Singapore)dollarSGD(S$)法郎(French)francFRF(FF)欧元(European)euroEUR(€)意大利里拉(Italian)liraITL(ITL)英国英镑(British)poundGBP(￡)俄罗斯卢布(Russian)rubleSUR(Rub)加拿大元(Canadian)dollarCAD(Can$)美元(US)dollarUSD(US$)澳大利亚元(Australian)dollarAUD(A$)各种国际通用货币（CURRENCY）代号货币Currency代码人民币(Chinese/Renmin日元(Japanese)yenJPY(￥)日元(Japanese)yenJPY(新加坡元

(Singapore)dollarSGD(S$)新加坡元(Singapore)dollarSGD(法郎(French)francFRF(FF)法郎(French)francF欧元

(European)euroEUR(€)欧元(European)euroEUR(€Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:Goodmorning,Sir.ThisisAirChinaBookingOffice.MayIhelpyou?B:Yes,I’dliketoflytoChengdunextweek.Arethereanyflightsleftnow?A:WhichdaydoyouplantoleaveforChengdu?B:IplantoleavenextMonday.A:MayIknowhowmanyseatsdoyouwanttoreserve?B:Onlyone.OneA:Goodmorning,Sir.ThisiA:Well,waitamoment,please.Letmecheckforyou...Thankyouforwaiting.I’msorry.AllMonday’sflightsforChengduarefullybooked.B:Notevenasingleseat?A:I’mafraidnot.MayIsuggestyouleaveonTuesdayat10a.m.?B:No,thanks.Idecidetoreplanmywhole

itinerary

andcallyoulater.A:OK.Thanksforyourcalling.OneA:Well,waitamoment,pleaA:Goodmorning,Madam.ThisisChinaEasternAirlinesBookingOffice.MayIdosomethingforyou?B:Yes,I’dliketobookaflightticketfromShenzhentoChengdu.A:Whendoyouplantoleave?B:OnthemorningofApril16th.TwoA:Goodmorning,Madam.ThisA:Whatdoyouprefer,firstclassoreconomyclass?B:Firstclass,please.A:Doyouwantaroundtripticketoraonewayticket?B:Aonewayticket.A:Letmelookupthe

time-table

foryou…Thanksforwaiting.Seatsare

availableonCZ3457onApril16th,thisWednesday.TwoA:Whatdoyouprefer,firstThreeA:WelcometoChinaSouthernAirlines.HowmayIhelpyou?B:Yes,IneedatickettoNagoya,Japan.A:WehavetwoflightstoNagoyaweekly:MondayandFriday.TheflightonMondayisdirectandtheoneonFridayhasastopoverinTokyo.WhenwereyouthinkingofflyingtoNagoya?B:IwouldpreferMonday.ThreeA:WelcometoChinaSoutThreeA:Willthisberound-tripticketorone-waytripticket?B:Round-tripticket,returningthefollowingThursday.A:Howwouldyouliketofly?Economy,business,orfirstclass?B:Business,please.ThreeThreeA:OK,pleasegivemeaminutewhileIcheckthepriceandavailability.Oh,good,thereareseveralseatsstillavailable.Theflightdepartsat9:20a.m.andarrivesinNagoyaat11:30a.m.Thepriceis2,630Yuan.ShallIbookitforyou?B:That’sfine,thankyou.ThreeNotesNormalFare普通票价FullFare(AdultFare)全票，成人票，12岁以上的人购买的票HalfFare(ChildrenFare)半票，2至12岁小孩的票，票价为成人票的1/2或2/3InfantFare2岁以下的婴儿票，票价为普通票价的十分之一，不能占有座位航空票价的表达NotesNormalFare普通票价FullFare(Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Goodmorning.早上好。英语中常见的问候语。类似的表达还有：Goodafternoon/evening/night。2.ThisisAirChinaBooking.Thisis…一般用于将某人介绍给别人或者介绍某物。类似的表达有：Thatis…Expression1.Goodmorning.2.ThisisAi3.MayIhelpyou?

MayI…用来表示许可和征求别人的意见。类似的情态动词还有：can,could,would等。4.I’dliketobooka…I’dliketo＝Iwouldliketo我想要做某事5.Thankyouforwaiting.Thankyou/Thanksforsth./v.＋ing感谢某人做某事。3.MayIhelpyou?4.I’dlikeExerciseGoodmorning.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.No.1MatchingExerciseGoodmorning.a.Onthea.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

MayIhelpyou?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whendoyouplantoleave?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whatdoyouprefer,businessclassoreconomyclass?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Doyouwantaroundtripticketorasingleticket?a.OntheeveningofMay16th.1.Goodnight.2.MayIhelpyou?3.Thanksforhelpingme.4.I’dliketohaveacupofcoffee.No.2Translating1.Goodnight.No.2TranslaWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo机票小知识

航空机票有两种，分为传统机票和电子机票。

传统机票：传统机票就是纸质机票（现已停用），必须在登机时携带。

电子机票：它是传统纸质机票的一种电子映像，是一种电子号码记录。HaveImademyselfclear?我讲明白了吗？机票小知识航空机票有两种，分为传统机票和电子机票。Have

电子机票给乘客带来诸多便利，并降低了航空公司的成本，省去了以前送票取票的时间，还避免了机

票的丢失问题，而且不受空间的限制，在外地都可以买到异地的机票，订好机票后带上身份证就可以去机场办理登机手续了。电子机票给乘客带来诸多便利，并降低了航空公司的成本，省去了Unit2TicketingServicesWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit2TicketingServicesWWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoExcuseme,Sir.Iwanttochangemyflightdatefromthe16thtothe19thonApril.I’dliketochangemyreservationfromeconomyclasstofirstclass.What’sthedifferenceinfare?Excuseme,Sir.IwanttochanMayIcancelmyreservation?Ihavesomethingbehindthescheduleandhavetostayhereformoredays.Couldyoupleaseputmynameonthewaitinglist?Ifthereisanyleftseatjustcontactmeassoonaspossible.MayIcancelmyreservation?IWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:MayIhelpyou?B:Yes,I’dliketochangemyflightdate,ifpossible.A:MayIseeyourticket,please?B:Yes,hereyouare.A:Allright,MissDai.Pleasetellmethenewdate?B:Iwanttoleaveonthe19thinsteadofthe16th,oh,thesamemonth!OneA:MayIhelpyou?OneA:Justamoment.You’reinluck,MissDai.WehaveaseatavailableontheflightCA1405leavesBeijingat8:00a.m.onthe19thApril.I’llwriteupanotherticketforyou.Bytheway,youneedtopay5%commissionifyouwanttochangeyourticketoncemore,butthistimeisfree.B:Allright.A:Hereyouare,MissDai.Haveanicetrip.B:Thankyouverymuch.I’msorryforallthetrouble.A:Notroubleatall,Madam.OneA:Justamoment.You’reinA:Gladtoseeyouagain,Sir.WhatcanIdoforyou?B:I’mverysorry.Iaskedtochangethedateinmyticket.ButbecauseIcan’tgotoShanghainextday,itwillbeunnecessaryformetogothereatanyothertime.A:Doyouwanttomakethesecondchange?B:No,Iwanttorefundit.CanI?A:Sure,hereisyourmoneyfortheticket,welcometotakeourflightnexttime.Goodbye.B:OK,Iwill.Thankyou.Bye!TwoA:Gladtoseeyouagain,SiA:Anymorequestions,Sir?B:Yes,thataboutrefunding?A:AsIknow,ifyouwanttorefundaticketbeforedeparturelongenough,saytwoorthreedays,youwillnotbecharged,thatistosay,youcangetallyourmoneyback.Andifyouwanttorefundaticketonlyoneortwohoursbeforedeparture,youwillbecharged.B:Howmuchdoyouchargethen?A:Generallyspeaking,youwouldbecharged10%～20%ofyourticket

fareforrefundingbeforedeparture,but50%afterdeparture.B:Oh,Isee.Thankyou!ThreeA:Anymorequestions,Sir?TNotesReason原因Expression表达方式改日期changetheflightdate/changethedate改目的地changethedestinationintheticket改航班changetheflightintheticket改姓名changethenameintheticket改签机票的表达NotesReason原因Expression表达方式改Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.WhatcanIdoforyou?常见的用于询问他人是否需要帮助的句子。类似的表达还有：May/CanIhelpyou?/IsthereanythingIcandoforyou?2.…Itwillbeunnecessaryformetogothereatanyothertime.Itis＋adj.＋(forsb.)＋todosth.对某人来说做什么事情是怎样的。it是形式主语，真正的主语是后面的不定式，即todo。Expression1.WhatcanIdoforyou?2.…关于介词in,on,at用来表示时间时的区别：

in用于年、月、世纪或季节等表示泛指的时间前。如：in1996,inMay,inthetwenty-firstcentury,insummer等。

on用在表示确切的某一天前或者确定的某天的早、中、晚。Pleaseturninyourpaperbeforeleaving.请在离开前将论文交上。如：onthe6th,October1986,onthemorningof1stJuly等。

at用来表示具体的时刻。如：atseveno’clock,atmidnight等。关于介词in,on,at用来表示时间时的区别：in用于Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo航班候补在当日航班已满的情况下，还没购票的旅客可以在机场售票处全价购买拟乘航班相应服务等级的候补票。在未确定具体座位的情况下，旅客手持候补登机牌通过安检，到达候补航班登机口候机。在飞机起飞前30分钟，值机柜台宣布停止办理常规登机手续。此时系统将自动根据航班空余座位数，按规则对所有候补旅客排序，在登机口屏幕上生成候补旅客名单。如果候补成功，工作人员会打印出新的登机牌并引导旅客登机；如果候补失败，旅客可继续候补下一航班或退票。航班候补

2013年9月18日，中国国际航空股份有限公司（简称国航）全面推出“登机口候补”服务。在国航北京至上海、深圳、成都、广州的单向航线上，旅客在国航值机柜台即可办理候补登机手续。无论您已订妥机票，还是尚未及时订票，都可以使用“候补登机牌”去更早航班的登机口候补，争取提早成行。2013年9月18日，中国国际航空股份有限公司（简称国航）航班候补为了满足广大旅客的出行需求，减少因部分旅客临时取消出行计划而造成的航班座位虚耗，大部分航空公司均会在部分容易出现座位虚耗的航班上进行适当的超售，以保证更多的旅客能够搭乘理想的航班。航班候补如果因航班超售而造成部分旅客未能成行时：会在机场首先征询自愿搭乘晚一些航班或者自愿取消行程的旅客。在没有足够自愿者的情况下，使用优先登机原则选择登记的乘客。为未能成行的旅客提供后续服务保障。会在机场首先征询自愿搭乘晚一些航班或者自愿取消行程的旅客。

执行国家紧急公务的旅客；

经航空公司同意并事先做出安排的、有特殊服务需求的老、弱、病、残、孕旅客以及无成人陪伴的儿童；

头等舱和公务舱旅客；优先登机原则

白金卡、金卡会员及其他会员；

已经定妥联程航班座位且转机衔接时间较短的旅客；

证明有特殊困难急于成行的旅客（如签证即将到期）。执行国家紧急公务的旅客；优先登机原则白金卡、金卡会员及

优先安排最早可利用的航班保障旅客尽快成行；

或按非自愿退票处理，不收取退票费；

或按非自愿变更航程处理，票款多退少不补；

如所安排的后续航班为次日航班时，将免费为旅客提供膳宿。后续服务保障优先安排最早可利用的航班保障旅客尽快成行；后续服务保障《-民航英语口语》第二章-Ticketing课件《-民航英语口语》第二章-Ticketing课件Unit1BookingaFlightWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit1BookingaFlightWarmWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Ifyouwanttobuyaflightticket，whatdoyouneedtodo？2.Howcanpeoplebuyaflightticketon-line?1.Ifyouwanttobuyafligh《-民航英语口语》第二章-Ticketing课件IDcardIDcard货币Currency代码人民币(Chinese/Renminbi)yuanCNY(RMB￥)港元(HongKong)dollarHKD(HK$)日元(Japanese)yenJPY(￥)新加坡元(Singapore)dollarSGD(S$)法郎(French)francFRF(FF)欧元(European)euroEUR(€)意大利里拉(Italian)liraITL(ITL)英国英镑(British)poundGBP(￡)俄罗斯卢布(Russian)rubleSUR(Rub)加拿大元(Canadian)dollarCAD(Can$)美元(US)dollarUSD(US$)澳大利亚元(Australian)dollarAUD(A$)各种国际通用货币（CURRENCY）代号货币Currency代码人民币(Chinese/Renmin日元(Japanese)yenJPY(￥)日元(Japanese)yenJPY(新加坡元

(Singapore)dollarSGD(S$)新加坡元(Singapore)dollarSGD(法郎(French)francFRF(FF)法郎(French)francF欧元

(European)euroEUR(€)欧元(European)euroEUR(€Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:Goodmorning,Sir.ThisisAirChinaBookingOffice.MayIhelpyou?B:Yes,I’dliketoflytoChengdunextweek.Arethereanyflightsleftnow?A:WhichdaydoyouplantoleaveforChengdu?B:IplantoleavenextMonday.A:MayIknowhowmanyseatsdoyouwanttoreserve?B:Onlyone.OneA:Goodmorning,Sir.ThisiA:Well,waitamoment,please.Letmecheckforyou...Thankyouforwaiting.I’msorry.AllMonday’sflightsforChengduarefullybooked.B:Notevenasingleseat?A:I’mafraidnot.MayIsuggestyouleaveonTuesdayat10a.m.?B:No,thanks.Idecidetoreplanmywhole

itinerary

andcallyoulater.A:OK.Thanksforyourcalling.OneA:Well,waitamoment,pleaA:Goodmorning,Madam.ThisisChinaEasternAirlinesBookingOffice.MayIdosomethingforyou?B:Yes,I’dliketobookaflightticketfromShenzhentoChengdu.A:Whendoyouplantoleave?B:OnthemorningofApril16th.TwoA:Goodmorning,Madam.ThisA:Whatdoyouprefer,firstclassoreconomyclass?B:Firstclass,please.A:Doyouwantaroundtripticketoraonewayticket?B:Aonewayticket.A:Letmelookupthe

time-table

foryou…Thanksforwaiting.Seatsare

availableonCZ3457onApril16th,thisWednesday.TwoA:Whatdoyouprefer,firstThreeA:WelcometoChinaSouthernAirlines.HowmayIhelpyou?B:Yes,IneedatickettoNagoya,Japan.A:WehavetwoflightstoNagoyaweekly:MondayandFriday.TheflightonMondayisdirectandtheoneonFridayhasastopoverinTokyo.WhenwereyouthinkingofflyingtoNagoya?B:IwouldpreferMonday.ThreeA:WelcometoChinaSoutThreeA:Willthisberound-tripticketorone-waytripticket?B:Round-tripticket,returningthefollowingThursday.A:Howwouldyouliketofly?Economy,business,orfirstclass?B:Business,please.ThreeThreeA:OK,pleasegivemeaminutewhileIcheckthepriceandavailability.Oh,good,thereareseveralseatsstillavailable.Theflightdepartsat9:20a.m.andarrivesinNagoyaat11:30a.m.Thepriceis2,630Yuan.ShallIbookitforyou?B:That’sfine,thankyou.ThreeNotesNormalFare普通票价FullFare(AdultFare)全票，成人票，12岁以上的人购买的票HalfFare(ChildrenFare)半票，2至12岁小孩的票，票价为成人票的1/2或2/3InfantFare2岁以下的婴儿票，票价为普通票价的十分之一，不能占有座位航空票价的表达NotesNormalFare普通票价FullFare(Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Goodmorning.早上好。英语中常见的问候语。类似的表达还有：Goodafternoon/evening/night。2.ThisisAirChinaBooking.Thisis…一般用于将某人介绍给别人或者介绍某物。类似的表达有：Thatis…Expression1.Goodmorning.2.ThisisAi3.MayIhelpyou?

MayI…用来表示许可和征求别人的意见。类似的情态动词还有：can,could,would等。4.I’dliketobooka…I’dliketo＝Iwouldliketo我想要做某事5.Thankyouforwaiting.Thankyou/Thanksforsth./v.＋ing感谢某人做某事。3.MayIhelpyou?4.I’dlikeExerciseGoodmorning.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.No.1MatchingExerciseGoodmorning.a.Onthea.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

MayIhelpyou?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whendoyouplantoleave?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whatdoyouprefer,businessclassoreconomyclass?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Doyouwantaroundtripticketorasingleticket?a.OntheeveningofMay16th.1.Goodnight.2.MayIhelpyou?3.Thanksforhelpingme.4.I’dliketohaveacupofcoffee.No.2Translating1.Goodnight.No.2TranslaWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo机票小知识

航空机票有两种，分为传统机票和电子机票。

传统机票：传统机票就是纸质机票（现已停用），必须在登机时携带。

电子机票：它是传统纸质机票的一种电子映像，是一种电子号码记录。HaveImademyselfclear?我讲明白了吗？机票小知识航空机票有两种，分为传统机票和电子机票。Have

电子机票给乘客带来诸多便利，并降低了航空公司的成本，省去了以前送票取票的时间，还避免了机

票的丢失问题，而且不受空间的限制，在外地都可以买到异地的机票，订好机票后带上身份证就可以去机场办理登机手续了。电子机票给乘客带来诸多便利，并降低了航空公司的成本，省去了Unit2TicketingServicesWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit2TicketingServicesWWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoExcuseme,Sir.Iwanttochangemyflightdatefromthe16thtothe19thonApril.I’dliketochangemyreservationfromeconomyclasstofirstclass.What’sthedifferenceinfare?Excuseme,Sir.IwanttochanMayIcancelmyreservation?Ihavesomethingbehindthescheduleandhavetostayhereformoredays.Couldyoupleaseputmynameonthewaitinglist?Ifthereisanyleftseatjustcontactmeassoonaspossible.MayIcancelmyreservation?IWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:MayIhelpyou?B:Yes,I’dliketochangemyflightdate,ifpossible.A:MayIseeyourticket,please?B:Yes,hereyouare.A:Allright,MissDai.Pleasetellmethenewdate?B:Iwanttoleaveonthe19thinsteadofthe16th,oh,thesamemonth!OneA:MayIhelpyou?OneA:Justamoment.You’reinluck,MissDai.WehaveaseatavailableontheflightCA1405leavesBeijingat8:00a.m.onthe19thApril.I’llwriteupanotherticketforyou.Bytheway,youneedtopay5%commissionifyouwanttochangeyourticketoncemore,butthistimeisfree.B:Allright.A:Hereyouare,MissDai.Haveanicetrip.B:Thankyouverymuch.I’msorryforallthetrouble.A:Notroubleatall,Madam.OneA:Justamoment.You’reinA:Gladtoseeyouagain,Sir.WhatcanIdoforyou?B:I’mverysorry.Iaskedtochangethedateinmyticket.ButbecauseIcan’tgotoShanghainextday,itwillbeunnecessaryformetogothereatanyothertime.A:Doyouwanttomakethesecondchange?B:No,Iwanttorefundit.CanI?A:Sure,hereisyourmoneyfortheticket,welcometotakeourflightnexttime.Goodbye.B:OK,Iwill.Thankyou.Bye!TwoA:Gladtoseeyouagain,SiA:Anymorequestions,Sir?B:Yes,thataboutrefunding?A:AsIknow,ifyouwanttorefundaticketbeforedeparturelongenough,saytwoorthreedays,youwillnotbecharged,thatistosay,youcangetallyourmoneyback.Andifyouwanttorefundaticketonlyoneortwohoursbeforedeparture,youwillbecharged.B:Howmuchdoyouchargethen?A:Generallyspeaking,youwouldbecharged10%～20%ofyourticket

fareforrefundingbeforedeparture,but50%afterdeparture.B:Oh,Isee.Thankyo