QS9000审核员培训教材英文原版

INTERNALAUDITINGFORQS-9000Welcome

RestroomsBreaksRegistrationsheetsPhonesEvaluationsForassistanceafterthiscourse...IntroductionsNameCompanyTitle/PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse?AgendaAuditingfundamentalsTheauditsystemHumanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow-upactionCasestudyExamExam(3-1/2hours)1-1/2hours Part1(openbook)SevencasestudiesAnswerastheteamleaderIfthereisanonconformance,citetheclosestelement/subelementofQS-900015minutebreak2hours Part2(closedbook)GeneralquestionsaboutauditingMultiplechoice/fillintheblank/true-falsePart3(closedbook)QS-9000requirementsMultiplechoice/fillintheblank/true-falseMODULE1IntroductionIntroductionThismodulewilldiscuss:DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysystemDefinitionofQualityQuality=?DefinitionsofQualityDictionary

Acharacteristicorattributeofsomething;property;afeature.Excellence;superiority.Degreeorgradeofexcellence.Deming

Qualityhasmeaningonlyintermsofthecustomer,hisneeds,whatheisgoingtouseitfor.Continuousimprovement.DefinitionsofQualityJuran Fitnessforuse/fitnessforpurposeasseenbytheuser.Forlong-liveditems:availability,reliabilityandmaintainability(the“abilities〞).RegulatedIndustries Meetingspecificationsorrequirements.

DefinitionsofQualityCrosby

Conformancetorequirements.Ishikawa

Productsandserviceswhichareeconomical,mostuseful,andalwayssatisfactorytotheconsumer.ISO8402 Thetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds.CostsofNonqualityWasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofmarketshareLiabilitycostsCostofQualityPreventionandappraisalcostsCoststopreventnonconformancesCoststoevaluatequalityNonqualitycostsInternalfailurecostsExternalfailurecostsVariablesAffectingQualityAccuracyinidentifyingcustomerrequirementsandexpectationsAdequacyofrawmaterialsAdequacyofproductdesignCompetencyofpersonnelVariancesinprocessequipmentAdequacyofmeasurestakentopreventdamagetotheproductafterproductionVariablesAffectingQualityControlofproductionconditions,suchascleanliness,humidity,andtemperatureControlofchangesindesignorincustomerrequirementsControlofproductionprocesssupportsystems,suchaselectricpower,compressedair,andwaterAdequacyandaccuracyoftestandinspectionequipmentCorrectlyidentifyinginspectionandtestcriteriaQualitySystem

Definition:“Theorganizationalstructure,responsibilities,procedures,processes,andresourcesneededtoimplementqualitymanagement.〞 ISO8402TypesofQualitySystemsInternalQualitySystemImplementspoliciesandobjectivesIncludesqualitycontrolfunctionsIncludesqualityassuranceactivitiesExternalQualitySystemProvidesassurancespecificallyfor thecustomerMODULE2QS-9000OverviewQS-9000OverviewThismodulewilldiscuss:QualitysystemdocumentationThetwentyelementsthatareISObasedTheautomotivesector-specificrequirementsThecustomer-specificrequirementsQS-9000OverviewQualitySystemRequirementsQS-9000DevelopedbyChrysler,Ford,GeneralMotorsHarmonizesChrysler’sSupplierQualityAssuranceManual,Ford’sQ-101QualitySystemStandard,andGM’sNAOTargetsforExcellenceFoundedonISO9001:1994,Section4QS-9000OverviewQS-9000appliestoalldirectinternalandexternalsupplierstoOEMsof:ProductionmaterialsProductionorservicepartsHeattreating,painting,plating,or otherfinishingservicesQS-9000OverviewQualitysystemdocumentationSuppliersmustestablish,document,andimplementeffectivequalitysystemsbasedonQS-9000AllrequirementsofQS-9000mustbeincorporatedintothesupplier’squalitysystem(seequalitysystemdocumentationprogression)QualitySystemDocumentationProgressionQS-9000OverviewQualitysystemdocumentation(cont.)Level1:QualityManual Definesmanagement’squalitypolicyandcommitmenttoqualityLevel2:Procedures Specifieswhodoeswhat,andwhenitistobedoneLevel3:Instructions SpecifieshowtheworkshouldbeperformedbyoneindividualorfunctionLevel4:RecordsandOtherDocumentation ProvidestheobjectiveevidenceofimplementationandresultsComparisonofQualitySystemRequirementsTOPICChryslerFordGMSupplier'squalitypolicyXSupplier'sbusinessplanXTrainingXXXProcessmonitoringinstructionsXXXEvaluatingsubcontractorsupplybaseXXApprovedmaterialsXXXControlofpurchasedproductionmaterialsXXXQualityPlanningXXX-ResourcesforqualityplanningX-PlanningfornewproductlaunchesXXX-ProcessflowchartXXX-FeasibilitystudiesX-Designfailuremode&effectsanalysisXX-Processfailuremode&effectsanalysisXX-Controlplans(partspecific)XXX-GageplanningX-PreliminarycapabilityXXX-PackagingplanningXXX-PrototypequalityinitiativesXXX-SpecialcharacteristicssymbologyXXXOngoingcapabilityrequirementsXXMeasurementSystemsAnalysisXXXIn-process&finalinspectionXXXMeasuring&testingequipmentXXXAnnuallayoutXXAnnualmaterial&functionaltestXFunctional(ES)testperformanceXXXIndicationofproductstatusXXXVerificationofnewset-upsXReworkedproductsXXXReturnedproductanalysisXXProblemreporting&resolutionXXXScheduledpreventivemaintenanceXXXLottraceabilityXXXContinuousimprovementXXXQualityproceduresXXXRecordsretentionXXXDrawing&changecontrolXXXEngineeringApprovedProductAuthorizationsXXXProcessChangesXXXInternalSystemAuditsXXXQualitySystemAssessmentsXXXInitialsampleapprovalprocessXXXColor/grain/textureapprovalXXXSupplierperformanceindicatorsXXContractreviewXSPCrequirementsXXXQS-9000-QualitySystemRequirementsCONTAINS23ELEMENTSTHATCANBEGROUPEDINFOURCATEGORIES:QualitymanagementandleadershipQualitysystemstructureandcontrolProductandprocessmanagementAutomotivesectorspecificrequirementsPluscustomerspecificrequirementsFormatExampleElementNumberTitleofElementRequirements:ISObasedrequirementsAdditional:AutomotiveinterpretationsQualityManagement&LeadershipProvidesrequirementsfortheeffectivemanagementofthequalitysystem:Outlinesmanagement’sresponsibility,involvement,andsupportofthequalitysystemProvidesorganizationalstructure requirementsforthesupportof qualityfunctionsEmphasizestrainingofpersonnel affectingqualityQualityManagement&LeadershipElement4.1ManagementResponsibilityRequirements:Define/communicatequalitypolicy–understoodatalllevelsDefineobjectivesandcommitmenttoqualityDefineresponsibilitiesandauthorityforpersonnelaffectingqualityProvideorganizationalindependencewhereneededProvideadequateresources/trainedpersonnel(includinginternalaudits)AppointmanagementrepresentativeReviewallelementsofqualitysystemperiodicallyQualityManagement&LeadershipElement4.1ManagementResponsibility(cont.)Additional:Manageappropriateactivitiesduringconceptdevelopment,prototype,andproductionUsemultidisciplinarydecisionmakingCommunicateinformation/datainacustomer-prescribedformatDocumentaformal,comprehensivebusinessplanMethodstodeterminecustomerexpectationsBasedonanobjectivevalidprocesstocollectinformationMethodstotrack,update,andreviewplanDocumenttrendsinqualityandoperationalperformanceFollowaprocessfordetermining,analyzing,anddocumentingtrendsincustomersatisfactionanddissatisfactionQualityManagement&LeadershipElement4.18TrainingRequirements:IdentifyneedsandprovidetrainingforallpersonnelaffectingqualityQualifypersonnelonthebasisofeducation, trainingand/orexperienceMaintainrecordsAdditional:ViewasastrategicissuePeriodicallyevaluateeffectivenessQualitySystemStructure&ControlProvidestheframeworkforandcontrolofthequalitysystem:RequiresadocumentedqualitysystembeestablishedandmaintainedProvidescontrolsfordocuments anddataRequiresinvestigationand correctiveactionof nonconformancesProvidescontrolsforqualityrecordsRequiresauditsofthequalitysystemQualitySystemStructure&ControlElement4.2QualitySystemRequirements:EstablishadocumentedqualitysystemandeffectivelyimplementPreparequalityplansIdentifyandacquirerequiredcontrols,equipment,resourcesandskillsEnsurecompatibilityofdesignandproductionprocessesUpdatequalitycontrolandinspectionandtesttechniquesUpdatemeasurementsystemscapabilityIdentifysuitableverificationactivitiesatappropriatestagesClarifystandardsofacceptabilityIdentifyandpreparequalityrecordsQualitySystemStructure&ControlElement4.2QualitySystem(cont.)Additional:UsetheAdvancedProductQualityPlanningandControlPlanreferencemanualIdentifyspecialcharacteristicsConfirmmanufacturingfeasibilitybeforecontractDevelopprocessFMEAsasapreventiontoolCross-functionalteamsdevelopcontrolplansprototypeprelaunchproductionQualitySystemStructure&Control

PhasesofProductQualityPlanning(APQP)QualitySystemStructure&ControlElement4.5DocumentandDataControlRequirements:Ensurethat:DocumentsanddataarereviewedandapprovedforuseChangestothedocumentsarereviewed,approved,andcontrolledControlexternaldocuments(e.g.,customerdrawings)Additional:HavecurrentreleasesofreferenceddocumentsavailableIdentifyspecialcharacteristicsondocumentsTimelyreview,distribution,andimplementationofcustomerspecificationsandstandardsKeeprecordsoftheimplementationdateQualitySystemStructure&ControlElement4.14CorrectiveandPreventiveActionRequirements:InvestigatenonconformancesandtakecorrectiveactionsInitiatepreventivemeasuresTakemeasurestopreventnonconformances fromoccurringEnsurecorrectiveandpreventiveactionsareeffectiveAdditional:Usedisciplinedproblem-solvingmethodsRespondincustomerprescribedmannerforexternalnonconformancesAnalyzepartsreturnedbythecustomerandtakeactiontopreventrecurrenceQualitySystemStructure&ControlElement4.16ControlofQualityRecordsRequirements:Controlrecordsthrough:IdentificationCollection,indexing,andaccessFilingandstorageMaintenanceanddispositionStoreandretainrecordsina waywhichmakesthem:ReadilyretrievablePreventsdeterioration, damage,orlossQualitySystemStructure&ControlElement4.16ControlofQualityRecords(cont.)Additional:FollowcustomerorgovernmentretentionperiodsIfnonearespecified,usethefollowingasminimums:whileactiveplusonecalendaryear:PPAPapprovals,toolingrecords,P.O.s,andamendmentsonecalendaryearafteryearinwhichcreated:qualityperformancerecords,e.g.,controlcharts,testresultsthreeyears:internalqualitysystemauditsandmanagementreviewsRetaindocumentsfromsupersededpartsrequiredfornewpartqualificationinnewpartfileQualitySystemStructure&ControlElement4.17InternalQualityAuditsRequirements:Planandimplementinternalqualityaudits:VerifythatactivitiescomplywiththequalityplanDeterminetheeffectivenessofthequalitysystemBasethescheduleonstatus/importanceoftheactivityDonebyindependentpersonnelRecordandreportresultstotheauditeddepartmentTaketimelycorrectiveactionVerifytheeffectivenessofthecorrectiveactionwithfollow-upauditsAdditional:IncludesuitableworkenvironmentaspartoftheinternalauditprocessProduct&ProcessManagementDescribesthecontrolsnecessaryforthemanagementofprocesses,activities,andmaterialsnecessarytoprovideassuranceintheproduct:Requires:areviewofcontractsbeforeacceptanceproductidentificationandtraceabilityteststatusidentificationmeasurestocontrolhandlinganddeliveryofproductidentificationofstatisticaltechniquesneededProduct&ProcessManagementProvidescontrolsfor:DesignactivitiesPurchasedandcustomersuppliedproductProductionprocessesInspectionandtestingprocesses andrelatedequipmentNonconformingproductServicingactivities(ifincontract)Product&ProcessManagementElement4.3ContractReviewRequirements:Reviewcontractstoensurethat:CustomerrequirementsareadequatelydefinedanddocumentedVerbalordersareagreeduponbeforeacceptanceDifferencesareresolvedSupplierhasthecapabilitytomeettherequirementsIdentifycontractamendmentsprocessMaintaincontractreviewrecordsAdditional:Meetallcustomerrequirements(includingcustomerspecific)Product&ProcessManagementElement4.4DesignControl(appliestodesignresponsiblesuppliersonly)Requirements:Identifyactivities,resources,responsibilities,andtechnicalinterfaces(usequalifiedpersonnelwithadequateresources)IdentifydesigninputrequirementsIncludestatutory/regulatoryrequirementsResolveunclearrequirementsConsiderresultsof contractreviewsProduct&ProcessManagementElement4.4DesignControl(cont.)Requirements(cont.):Documentdesignoutput(verifiableandreviewedbeforerelease)Planandconductdesignreviewswithappropriatefunctions/specialistsPerformdesignverification(ensuredesignoutputmeetsinputrequirements)Performdesignvalidation(ensureproductconformstouserneeds)Review,approve,andcontroldesignchangesProduct&ProcessManagementElement4.4DesignControl(cont.)Additional:HaveabilitytouseCAD/CAE(unlesswaived)Designoutputresultsfromaprocessthatincludes:Effortstosimplify,optimize,innovate,andreducewasteUseofgeometricdimensioningandtolerancingasapplicableAnalysisofcost/performance/risktrade-offsUseoffeedbackfromtesting,production,andthefieldUseofdesignFMEAsProduct&ProcessManagementElement4.4DesignControl(cont.)Additional(cont.):Haveacomprehensiveprototypeprogram,usingthesameproductionsubcontractors,tools,andprocesses,whereverpossibleIncludeproductlife,reliability,anddurabilityinperformancetesting;tracktomonitortimelycompletionandconformancetorequirementsHavewrittencustomerapprovalorwaiverondesignchangesHavecustomerreviewproprietarydesignchangesProduct&ProcessManagementElement4.6PurchasingRequirements:Evaluate,select,andcontrolsubcontractorsMaintainrecordsofacceptablesubcontractorsEnsurepurchasingdocumentsclearlydescribetheproductorderedReviewandapprovepurchasingdocumentsVerifyproductatsubcontractororbycustomerProduct&ProcessManagementElement4.6Purchasing(cont.)Additional:UsecustomerapprovedsubcontractorsSatisfygovernmentalandsafetyrequirementsforproductionmaterialsDevelopsubcontractorsusingQS-9000Require100%on-timedeliveryperformancefromsubcontractors(supplierprovidesappropriate planninginformationandpurchasecommitments)ImplementasystemtomonitordeliveryperformanceofsubcontractorsProduct&ProcessManagementElement4.7ControlofCustomerSuppliedProductRequirements:Establishmethodstoverify,store,andmaintaincustomersuppliedproductsRecordandreportlost,damaged,orunsuitableproducttothecustomerAdditional:Includescustomerownedtooling and returnablepackagingProduct&ProcessManagementElement4.8ProductIdentificationandTraceabilityRequirements:Whereappropriate,identifyproductbysuitablemeansfromreceiptandduringallstagesofproductionanddeliveryWheretraceabilityisaspecifiedrequirement,provideforuniqueidentificationofproductandrecordidentificationProduct&ProcessManagementElement4.9ProcessControlRequirements:DocumentproceduresdefiningmannerofproductionUsesuitableequipmentandinasuitableworkingenvironmentComplywithstandards,controlplans,proceduresMonitorandcontrolkeyprocessparameters andproductcharacteristicsApproveprocessesandequipmentStipulatecriteriaforworkmanshipProvidesuitablemaintenance ofequipmentQualifyspecialprocessesProduct&ProcessManagementElement4.9ProcessControl(cont.)Additional:HaveaprocesstoensurecompliancewithgovernmentsafetyandenvironmentalregulationsComplywithcustomerrequirementsforspecialcharacteristicsProvideaneffectivetotalpreventivemaintenancesystemDocumentprocessmonitoringandoperatorinstructionsPerformpreliminaryprocesscapabilitystudiesandmeetcustomertargetsMeetongoingprocessperformancerequirementsdefinedbycustomerProduct&ProcessManagementElement4.9ProcessControl(cont.)Additional(cont.):VerifyjobsetupsNotifythecustomerandrecordeffectivedatesforprocesschangesForappearanceitems,provide:AppropriatelightingforevaluationMastersforcolor,grainandtexture,asappropriateQualifiedpersonneltomakeappearanceevaluationsProduct&ProcessManagementElement4.10InspectionandTestingRequirements:VerifyincomingproductbeforeuseaccordingtoplanIndeterminingtheapproach,consider:AmountofcontrolatsubcontractorRecordedevidenceofconformanceprovidedIfproductisreleasedpriortoverification:PositivelyidentifyandrecordRecallorreplaceiffoundnonconformingInspectandtestin-processproductaccordingtoplanHoldproductuntilverificationiscompletedProduct&ProcessManagementElement4.10InspectionandTesting(cont.)Requirements(cont.):InspectandtestfinalproductaccordingtoplanCompleteallspecifiedactivitiesandmeetrequirementsDispatchnoproductunlessallplannedactivitiesarecompletedEstablishrecordswhichshowtheinspection statusandinspectionauthorityProduct&ProcessManagementElement4.10InspectionandTesting(cont.)Additional:UsezerodefectsforattributedatasamplingplansDocumentacceptancecriteriaforothersituationsUseaccreditedlaboratorieswhenrequiredbythecustomerUseoneormoreofthefollowingintheincomingqualitysystem:ReceiptofstatisticaldataReceivinginspectionand/ortestingSecondorthird-partyassessmentsUseanaccreditedlaboratoryforpartevaluationUsesubcontractorwarrantsorcertifications(includetestresultsanduseoneoftheothermethods)PerformlayoutinspectionandfunctionalverificationatcustomerprescribedfrequencyProduct&ProcessManagementElement4.11ControlofInspection,Measuring,andTestEquipmentRequirements:DeterminemeasurementsandaccuracyrequiredSelectcapableequipmentCalibrateequipmentIdentifyequipmentwithacalibrationstatusindicatorMaintaincalibrationrecordsEvaluatepreviousresultswhenout-of-calibrationisfoundEnsuresuitablehandlingandenvironmentalconditionsSafeguardequipmentfromunauthorizedadjustmentsProduct&ProcessManagementElement4.11ControlofInspection,Measuring,andTestEquipment(cont.)Additional:Includeincalibrationrecords:RevisionsfollowingengineeringchangesGageconditionsandactualreadingsasreceivedforcalibrationNotificationtocustomerifsuspectmaterialshippedAnalyzevariationofmeasurementandtestequipmentwithstatisticalstudiesProduct&ProcessManagementElement4.12InspectionandTestStatusRequirements:IdentifytheinspectionandteststatusofproductbysuitablemeansandmaintainthroughouttheproductionprocesstoensurethatonlyverifiedproductisusedAdditional:Locationofproductinnormalproductionflowis insufficientindicationofstatusunless inherentlyobviousAdditionalverification/identification customerrequirementsmustbemetPASSProduct&ProcessManagementElement4.13ControlofNonconformingProductRequirements:Identify,document,evaluate,segregate(whenpractical),disposeofnonconformingproduct,andnotifyfunctionsconcernedDefineresponsibility/authorityfordispositionReviewnonconformingproductReworktomeetspecifiedrequirementsAcceptwithorwithoutrepairbyconcessionRegradeforalternativeapplicationsRejectorscrapObtaincustomerconcessionforuseorrepairwhererequiredbycontractRecordthenonconformityacceptedandrepairsReinspectrepaired/reworkedproductaccordingtoplanProduct&ProcessManagementElement4.13ControlofNonconformingProductAdditional:ControlsuspectproductUsereworkinstructionsQuantifyandanalyzenonconformingproductsEstablishaprioritizedreductionplanTrackprogresstowardplanDonotpermitvisiblereworkonexteriorofservicepartswithoutpriorapprovalGetpriorwrittencustomerauthorizationwhenproductorprocessisdifferentthanPPAPapprovedProduct&ProcessManagementElement4.15Handling,Storage,Packaging,Preservation,andDeliveryRequirements:ProvidehandlingmethodsthatpreventdamageordeteriorationProvidesecurestorageareasandperiodicallyassessconditionofproductControlpacking,packaging,andmarkingprocessesApplyappropriatemethodsforpreservation/segregationofproductProtectproductafterfinalinspectionandtestProduct&ProcessManagementElement4.15Handling,Storage,Packaging,Preservation,andDeliveryAdditional:Establishaninventorymanagementsystem:ContinuouslyoptimizeinventoryturnsovertimeAssurestockrotationMinimizeinventorylevelsMeetcustomerlabelingand packagingrequirementsEstablishsystemstosupport 100%on-timeshipments:Ifnotmet,implement correctiveactionProduct&ProcessManagementElement4.15Handling,Storage,Packaging,Preservation,andDelivery(cont.)Additional(cont.):UseasystematicapproachtomeetleadtimerequirementsandtrackperformanceShipinconformancewithcustomerrequirements(transportationmodesandroutings)Useorder-drivenproductionschedulingUseacomputerizedsystemanda backupforadvanceshipping notificationsProduct&ProcessManagementElement4.19ServicingRequirements:Whenspecifiedinthecontract,establishmethodsforperformingandverifyingservicingAdditional:Communicatetheinformationonserviceconcernstomanufacturing,engineering,anddesignactivitiesProduct&ProcessManagementElement4.20StatisticalTechniquesRequirements:Identifytheneedforstatisticaltechniquesforestablishing,controlling,andverifyingprocesscapabilityandproductcharacteristicsImplementandcontroltheapplicationofthesetechniquesAdditional:SelectappropriatestatisticaltoolsduringadvancedqualityplanningIncludestatisticaltoolsinthecontrolplanAutomotiveSectorSpecificRequirementsProductionPartApprovalComplywithallrequirementssetforthintheProductionPartApprovalProcess(PPAP)manualWhenSubmissionisRequired IFTHEREISANYQUESTIONCONCERNINGTHENEEDFORPRODUCTIONPARTAPPROVAL,CONTACTTHECUSTOMERPARTAPPROVALACTIVITY. Productionpartapprovalisalwaysrequiredpriortothefirstproductionshipmentofproductinthefollowingsituations:

1. Anewpartorproduct(i.e.,aspecificpart,material,orcolornotpreviouslysuppliedtothespecificcustomer)

2. Correctionofadiscrepancyonapreviously-submittedpart3. Productmodifiedbyanengineeringchangetodesignrecords,specifications,ormaterials

WhenSubmissionisRequired(cont.)WhenSubmissionisRequired(cont.)Additionally,suppliersmustnotifythecustomerandsubmitforpartapprovalpriortothefirstproductionshipmentinthefollowingsituationsunlesstheresponsiblepartapprovalactivityhasspecificallywaivedthisrequirementforthesubjectpart.Ifthecustomerwaivesaformalsubmission,allitemsinthePPAPfilemustbereviewedandupdatedasnecessarytoreflectthecurrentprocess.ThePPAPfilemustcontainthenameoftheresponsiblepartapprovalactivitypersongrantingthewaiverandthedate.WhenSubmissionisRequired(cont.)

4. Useofanotheroptionalconstructionor materialthanwasusedinthepreviously- approvedpart 5. Productionfromnewormodifiedtools (exceptperishabletools),dies,molds,patterns, etc.,includingadditionalorreplacementtooling 6. Productionfollowingrefurbishmentor rearrangementofexistingtoolingorequipmentWhenSubmissionisRequired(cont.)

7. Productionfollowinganychangeinprocess ormethodofmanufacture 8. Productionfromtoolingandequipment transferredtoadifferentplantlocation orfromanadditionalplantlocation 9. Changeofsourceforsubcontractedparts, materialsorservices(e.g.:heattreating,plating)WhenSubmissionisRequired(cont.)

10. Productre-releasedafterthetoolinghas beeninactiveforvolumeproductionfor twelvemonthsormore 11. Followingacustomerrequesttosuspend shipmentduetoasupplierqualityconcernRequirementsforPartApproval

Thepurposeoftheserequirementsistoidentifychangesthatmightaffectthedirectcustomerorultimatepurchaserofthevehicleorcomponent. Primarysuppliersareresponsibleforsubcontractedmaterialandservices. IFTHEREISANYQUESTIONCONCERNINGTHENEEDFORPRODUCTIONPARTAPPROVAL,CONTACTTHECUSTOMERPARTAPPROVALACTIVITY.RequirementsforPartApproval(cont.) ThefollowingdocumentsanditemsmustbecompletedbythesupplierforeachpartwhenanyofthesituationsinSectionII,WhenSubmissionisRequired,occur.DirectiononwhichoftheseitemsmustbeprovidedtothecustomerisdefinedinSectionIV,SubmissionLevels.RequirementsforPartApproval(cont.)

1. ProductionPartSubmissionWarrant. 2. AppearanceApprovalReport(AAR)for partswithcolor,grain,orsurface requirements. 3. Twosamplepartsorasagreedtointhe ProcessControlPlan.Mastersampleto beretainedbythesupplier.RequirementsforPartApproval(cont.) 4. Allcustomerandsupplierdesign records. 5. Anyauthorizedengineeringchange documentsnotyetincorporatedinthedesign recordbutincorporat