6σ西格玛流程设计课件

制作跨职能流程图

CrossFunctionalProcessMapping

(为流程再造制作流程图)

(ProcessMappingforRe-design)六西格玛过程设计SixSigmaProcessDesign

制作跨职能流程图

CrossFunctionalPr制作再设计流程图的目的

Re-DesignProcessMappingObjectives了解流程的基本情况和价值链各环节的相关方

Givenaprojectcharterandunderstandingofprocessbasicsandthevaluechainstakeholders介绍制作跨职能流程图,也称为“泳道图“

IntroduceCrossfunctional/DeploymentMapping,alsoknownasa“SwimLane”制作基准图(跨职能流程图或泳道图) CreateBaselineMap(Cross-functional/SwimLaneProcessMap)

制作再设计流程图的目的

Re-DesignProcess项目跟踪表项目跟踪表过程再设计路线图

ProcessRedesignRoadmap价值链翻译试的过程过渡计划实施收集客户之声/商业之声分析要求再设计过程解决办法的设计/开发利益相关方选择表利益相关方面谈Kano制作精益流程图Pugh概念产生Pugh概念选择讨论指南从图片和声音提炼要求要求KJ图片KJ抽样调查区分优先次序QFDC&E跨职能流程图经历利益相关方的世界总结要求并区分优先次序产生和选择概念试解决办法过程再设计路线图ProcessRedesignRoad跨职能流程图Cross-FunctionalProcessMap价值链ValueChain流程图步骤ProcessMapProcessStepsManufacturerDealer-Sales-Finance-CustomerServiceBuyer价值链环节相关方StakeholdersProcessStep1OfferFinancingOptionsProcessStep2ProcessStep3ProcessStep4跨职能流程图Cross-FunctionalProces制作跨职能流程图

CrossFunctionalorDeploymentMapping记载Documents:各个职能,部门和参与流程环节活动的人之间的关系

Inter-relationshipsamongfunctions,departments,peoplewhoareinvolvedinsequentialprocessdeploymentactivities.(whodoesit)Alsoknownas‘Swimlane’揭示Reveals:障碍,返工渠道,延迟,未用空间,需要和产生的信息以及弯路

Barriers,reworkpaths,delays,blankspaces,informationneededandcreated,anddetours步骤Steps:选择范围ChoseScope明确过程步骤IdentifyProcessSteps确定顺序DetermineSequence确定关系DetermineRelationships画图DrawtheMap添加有关时间,费用,质量,详细输入和输出的数据

Adddataontime,cost,quality,detailedinputs&outputs制作跨职能流程图

CrossFunctionalor准备确认团队IdentifytheTeam流程图的输入InputstoMapping头脑风暴Brainstorming操作手册Operatormanuals规范Specifications操作员经验Operatorexperience六要素6M’s人,机器,方法,测量,材料,环境

Man,Machine(Equipment),Method(Procedures),Measurement,Materials,MotherNature(Environment)利益相关方的输入InputfromStakeholders

准备确认团队IdentifytheTeam制作跨职能流程图的步骤

CrossFunctionalMappingSteps开始于过程的流程图StartwithFlowChartofprocess识别过程所涉及的功能部门(价值链)并记录在纸的左侧IdentifyFunctionalgroups(ValueChain)thatprocesscrossesandrecordonleftsideofpage画泳道线把不同的职能部门分开Drawlinestorepresentthelanesbetweenfunctionalgroups从图的左侧开始,把流程图的第一步放在合适的泳道里Startonleftsideofmap,placefirststepfromflowchartinappropriatelane继续把流程的步骤按以下的规则放在泳道里Continuetoplaceprocessstepsaccordingtofollowingguidelines时间从左到右上升Timeincreasesfromlefttorightacrossmap同时发生的步骤应上下叠在一起Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭头总是左进右出Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相连接的但至少相隔一个泳道的步骤应用虚线连接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨职能流程图的步骤

CrossFunctionalM增加流程描述细节

IncreasingProcessDescriptionDetail流程图(也称方块图)FlowChart(akaBlockDiagram)显示过程步骤,而不是细节Showsprocesssteps,withoutworryingaboutdetails是了解过程步骤的有用一步Usefulasafirstpasstounderstandprocesssteps跨职能图(也称”泳道图”)CrossFunctionalMap(aka“Swimlane”)把流程图过程步骤重安排到职能泳道里Rearrangesflowchartprocessstepsintolanesoffunctions清楚地显示连接关系Clearlyshowshand-offs过程步骤从左到右按时间前进Processstepsmovelefttorightastimeprogresses跨资源图CrossResourceMap在职能中更进一步,显示实际资源和资源之间的连接关系Furtherdrilldownintofunctions,showingactualresourcetoresourcehandoffscustomerNoYesNoYesFunction1Function2Function3Function4Function1Function2Function3Function4Resource1Resource2增加流程描述细节

IncreasingProcessDe制作流程图ProcessFlowCharting这是什么工具?Whatisthetool?过程的图像描述Graphicalillustrationoftheprocess工具要描述的是什么?Whatwillthetoolidentify?所有增值和不增值的过程步骤Allvalue-addedandnon-value-addedprocesssteps识别系统设计和再设计的机会IdentifyopportunitiesforSystemDesign/redesign关键输入KeyProcessInputs(x’s)关键输出KeyProcessOutputs(Y’s)数据采集点DataCollectionPoints输入FMEA的第一批输入参数FirstKeyprocessinputvariablestoputinFMEA什么时候制作过程流程图?Whendoyouapplyprocessmapping?一直Always制作过程流程图的结果是什么?WhatareresultsofProcessMapping?看建议的新的设计或再设计是不是比现有系统好

Identifywhetherproposednewsystemdesign/redesignisbetterthencurrentsystem识别需要测量系统研究的系统IdentifysystemsneedingMeasurementStudies识别需要能力性研究的关键输出IdentifyKeyprocessoutputsforCapabilityStudies识别控制计划中缺的项IdentifymissingelementsintheControlPlan识别过程中不增值的步骤Identifypossiblenon-value-addedprocessstepscustomerNoYesNoYes制作流程图ProcessFlowCharting这是案例分析:制作流程图

CaseStudy:FlowCharting

FulfillOrder案例分析:制作流程图

CaseStudy:FlowC跨职能流程图(泳道图)

CrossFunctionalMap(SwimLane)是一种描述不同职能或部门之间的连接关系 Amapthatconveysprocesshandoffsbetweenfunctionsordepartments把流程图中的步骤重编排成按职能排的泳道Rearrangesflowchartprocessstepsintolanesoffunctions行或列代表职能Rowsorcolumnsrepresentfunctions不同活动归属不同的职能带Activitiesfallinappropriate“bands”offunctions同时发生的活动从上到下归组Concurrentactivitiesgrouped“toptobottom”有时也被称为职能图或泳道图Sometimescalled“Functional”or“SwimLane”flowchartormap

Function1Function2Function3Function4过程步骤按时间顺序从左到右Processstepsmovelefttorightastimeprogresses明确显示部门之间的交接Clearlyshowshand-offsbetweendepartmentsorgroups也称为泳道图或职能图Alsoknownasa“SwimLane”orsometimes“FunctionalMap”跨职能流程图(泳道图)

CrossFunctionalM案例分析:制作跨职能流程图

CaseStudy:CrossFunctionalMapping(cont.)FulfillOrder案例分析:制作跨职能流程图

CaseStudy:Cro跨资源图CrossResourceMap是一种描述系统或组织内资源传递的图Amapthatconveysprocesshandoffsbetweenindividualresourcesinasystemororganization行或列表示各个资源Rowsorcolumnsrepresentindividualresources各项活动归属不同的资源带Activitiesfallinappropriate“bands”ofresources同时发生的活动从上到下归组Concurrentactivitiesgrouped“toptobottom”显示资源传递Showshandoffs,resourcesinvolvedFunction1Function2Function3Function4Resource1Resource2过程步骤按时间顺序从左到右Processstepsmovelefttorightastimeprogresses明确显示资源之间的传递Clearlyshowshand-offsbetweenresources经常同时显示职能和资源Oftenshowsboth

FunctionsandResources只是低一级的跨职能图Justacrossfunctionalmapatalowerlevel跨资源图CrossResourceMap是一种描述系统制作跨资源图的步骤

CrossResourceMappingSteps始于流程图或跨职能图

StartwithFlowChartorCrossFunctionalMap识别过程所接触到的资源并把它们记录在纸的左侧

Identifyindividualresourcesthattheprocesstouchesandrecordonleftsideofpage画泳道线把资源分开

Drawlinestorepresentthelanesbetweenresources从图的左侧开始,把流程图中的第一步放在合适的泳道里

Startonleftsideofmap,placefirststepfromflowchartinappropriatelane继续把其余的过程步骤按以下的规则放在泳道里

Continuetoplaceprocessstepsaccordingtofollowingguidelines时间从左到右上升

Timeincreasesfromlefttorightacrossmap同时发生的步骤应上下叠在一起

Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭头总是左进右出

Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相连接的但至少相隔一个泳道的步骤应用虚线连接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨资源图的步骤

CrossResourceMappi案例分析:制作跨资源图

CaseStudy:CrossResourceMapping(cont.)FulfillOrder案例分析:制作跨资源图

CaseStudy:Cross跨资源图CrossFunctional/DeploymentMapCUSTSMGRTECHMECHCASHDATABASESAWRITESCOMPLAINTNOTIFIESCUSTOMERSCHEDANALYSISANDREPAIRREVIEWSCOMPLAINTANDSPECIFIESREPAIRREPAIRSVEHICLECOMPLETESINVOICEENTERSJOBINWORKLOGARRIVESATDEALERWAITSINLOUNGEPAYSCASHIERDDVEHICLEDATADDAutomobileRepairProcess跨资源图CrossFunctional/Deploym带时间的跨职能图CrossFunctionalMapwithTimeCustomerSalesProductionControlPlantAWarehousePlantBTransportProcessOrderPrintorderorderMoveWIPExtrudeProductProductReceive

ProductProduct<

12days+13days+1dayx+2days+1day+10days+1day+9days+1day>50daysFunctionsProcessTasksNon-Value-AddedTimeTimeDirectionofProcessFlowWaitWaitWaitMoveWaitMoveWIPWIPWIPWIPWIPOrderProduct带时间的跨职能图CrossFunctionalMap数据流-实体流的泳道图DataFlow–PhysicalFlowSwimLaneChartProcessInitialOrderEntryTripPlanGenerationShipmentMgmtOutput/MeasureEmptyCarFulfillmentDataFlowPhysicalFlow-AccountManagement

PhysicalFlow-PricingPhysicalFlow-OrderManagementPhysicalFlowShipmentManagementPhysicalFlow-Settlement数据流-实体流的泳道图DataFlow–PhysicFLOW:CurrentProposedXEventOccasionsTime/DistanceDefineUnitsCostTotalsTotalFloorspace________sq,ft,ValueAddedIndex:(B/D)x100%1.53%DeliveryIndex:(A/C)x100%1.53%Process:_SamplePart____________________Business:_MiscellaneousMachining_________过程流程图FlowProcessChartChartedBy:_HenriettaSmith_________Date:_12/19/03___________________OperationorProcess–Recordtime/unit.Delay(Re-work,Changeover,Wait)–Recordtype,averagedurationandfrequency.Tabulateperunitvalue.Inspection–Tabulatedurationandfrequency.Tabulateperunitvalue.Transport–Tabulatedistancemovedandquantitymoved.Storage/Inventory–TabulateaverageQuantityinstorageorqueue(A)(B)(C)(D)ReceivingDock/ShippingDock1000units1000units0.5hours4hoursPPIStagingPPIInspection2hours250units

48hours600unitsDept.AStaging1hour250units3hours100unitsMachine1C/T=0.5hours10unitsMachine2C/T=0.5hours10units0.5hours10units41312C/O1hourCost/Hr.=$80¼”=25ft.1hour1hour56hours2600units2hours250units5hours$80$80$4480$160$400$52004hours1000units65hoursDEPTAPPIFLOW:CurrentProposedXEventOcca练习:制作跨职能过程图

Exercise:Cross-FunctionalProcessMapping目标:

Goal:理解基准过程是怎样在不同的职能和资源之间进行的Tounderstandhowthebaselineprocessisdistributedacrossfunctionsandresources制作一个在售车商眼里卖车的过程图Mapouttheprocessforthesellingprocessinacardealershipfromthedealer’spointofview步骤Steps:用你的现有的过程步骤和价值链中的职能来制作一个跨职能过程图Usingyouras-isprocessstepsandthefunctionsfromvaluechain,createacross-functionalprocessmap按要求把每一个职能分成资源和系统Breakeachprocessfunctionintoresourcesorsystemsasrequired找一个组在30分钟后汇报1teamtoreportoutin30minutes练习:制作跨职能过程图

Exercise:Cross-跨职能流程图总结

CrossFunctionalProcessMappingSummary演示了制作职能过程在过程再设计线路图中的作用

DemonstratedFunctional/DeploymentProcessMappingfitsintotheProcessRedesignRoadmap提供制作跨职能流程图的技能(也称为“泳道图“或职能图)的概述

ProvidedOverviewofCrossFunctionalMappingProcessMappingtechnique,alsoknownasa“SwimLane”orsometimes“FunctionalMap” 提供职能流程图范例

ProvidedexamplesofFunctionalProcessMaps跨职能流程图总结

CrossFunctionalProc

制作跨职能流程图

CrossFunctionalProcessMapping

(为流程再造制作流程图)

(ProcessMappingforRe-design)六西格玛过程设计SixSigmaProcessDesign

制作跨职能流程图

CrossFunctionalPr制作再设计流程图的目的

Re-DesignProcessMappingObjectives了解流程的基本情况和价值链各环节的相关方

Givenaprojectcharterandunderstandingofprocessbasicsandthevaluechainstakeholders介绍制作跨职能流程图,也称为“泳道图“

IntroduceCrossfunctional/DeploymentMapping,alsoknownasa“SwimLane”制作基准图(跨职能流程图或泳道图) CreateBaselineMap(Cross-functional/SwimLaneProcessMap)

制作再设计流程图的目的

Re-DesignProcess项目跟踪表项目跟踪表过程再设计路线图

ProcessRedesignRoadmap价值链翻译试的过程过渡计划实施收集客户之声/商业之声分析要求再设计过程解决办法的设计/开发利益相关方选择表利益相关方面谈Kano制作精益流程图Pugh概念产生Pugh概念选择讨论指南从图片和声音提炼要求要求KJ图片KJ抽样调查区分优先次序QFDC&E跨职能流程图经历利益相关方的世界总结要求并区分优先次序产生和选择概念试解决办法过程再设计路线图ProcessRedesignRoad跨职能流程图Cross-FunctionalProcessMap价值链ValueChain流程图步骤ProcessMapProcessStepsManufacturerDealer-Sales-Finance-CustomerServiceBuyer价值链环节相关方StakeholdersProcessStep1OfferFinancingOptionsProcessStep2ProcessStep3ProcessStep4跨职能流程图Cross-FunctionalProces制作跨职能流程图

CrossFunctionalorDeploymentMapping记载Documents:各个职能,部门和参与流程环节活动的人之间的关系

Inter-relationshipsamongfunctions,departments,peoplewhoareinvolvedinsequentialprocessdeploymentactivities.(whodoesit)Alsoknownas‘Swimlane’揭示Reveals:障碍,返工渠道,延迟,未用空间,需要和产生的信息以及弯路

Barriers,reworkpaths,delays,blankspaces,informationneededandcreated,anddetours步骤Steps:选择范围ChoseScope明确过程步骤IdentifyProcessSteps确定顺序DetermineSequence确定关系DetermineRelationships画图DrawtheMap添加有关时间,费用,质量,详细输入和输出的数据

Adddataontime,cost,quality,detailedinputs&outputs制作跨职能流程图

CrossFunctionalor准备确认团队IdentifytheTeam流程图的输入InputstoMapping头脑风暴Brainstorming操作手册Operatormanuals规范Specifications操作员经验Operatorexperience六要素6M’s人,机器,方法,测量,材料,环境

Man,Machine(Equipment),Method(Procedures),Measurement,Materials,MotherNature(Environment)利益相关方的输入InputfromStakeholders

准备确认团队IdentifytheTeam制作跨职能流程图的步骤

CrossFunctionalMappingSteps开始于过程的流程图StartwithFlowChartofprocess识别过程所涉及的功能部门(价值链)并记录在纸的左侧IdentifyFunctionalgroups(ValueChain)thatprocesscrossesandrecordonleftsideofpage画泳道线把不同的职能部门分开Drawlinestorepresentthelanesbetweenfunctionalgroups从图的左侧开始,把流程图的第一步放在合适的泳道里Startonleftsideofmap,placefirststepfromflowchartinappropriatelane继续把流程的步骤按以下的规则放在泳道里Continuetoplaceprocessstepsaccordingtofollowingguidelines时间从左到右上升Timeincreasesfromlefttorightacrossmap同时发生的步骤应上下叠在一起Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭头总是左进右出Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相连接的但至少相隔一个泳道的步骤应用虚线连接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨职能流程图的步骤

CrossFunctionalM增加流程描述细节

IncreasingProcessDescriptionDetail流程图(也称方块图)FlowChart(akaBlockDiagram)显示过程步骤,而不是细节Showsprocesssteps,withoutworryingaboutdetails是了解过程步骤的有用一步Usefulasafirstpasstounderstandprocesssteps跨职能图(也称”泳道图”)CrossFunctionalMap(aka“Swimlane”)把流程图过程步骤重安排到职能泳道里Rearrangesflowchartprocessstepsintolanesoffunctions清楚地显示连接关系Clearlyshowshand-offs过程步骤从左到右按时间前进Processstepsmovelefttorightastimeprogresses跨资源图CrossResourceMap在职能中更进一步,显示实际资源和资源之间的连接关系Furtherdrilldownintofunctions,showingactualresourcetoresourcehandoffscustomerNoYesNoYesFunction1Function2Function3Function4Function1Function2Function3Function4Resource1Resource2增加流程描述细节

IncreasingProcessDe制作流程图ProcessFlowCharting这是什么工具?Whatisthetool?过程的图像描述Graphicalillustrationoftheprocess工具要描述的是什么?Whatwillthetoolidentify?所有增值和不增值的过程步骤Allvalue-addedandnon-value-addedprocesssteps识别系统设计和再设计的机会IdentifyopportunitiesforSystemDesign/redesign关键输入KeyProcessInputs(x’s)关键输出KeyProcessOutputs(Y’s)数据采集点DataCollectionPoints输入FMEA的第一批输入参数FirstKeyprocessinputvariablestoputinFMEA什么时候制作过程流程图?Whendoyouapplyprocessmapping?一直Always制作过程流程图的结果是什么?WhatareresultsofProcessMapping?看建议的新的设计或再设计是不是比现有系统好

Identifywhetherproposednewsystemdesign/redesignisbetterthencurrentsystem识别需要测量系统研究的系统IdentifysystemsneedingMeasurementStudies识别需要能力性研究的关键输出IdentifyKeyprocessoutputsforCapabilityStudies识别控制计划中缺的项IdentifymissingelementsintheControlPlan识别过程中不增值的步骤Identifypossiblenon-value-addedprocessstepscustomerNoYesNoYes制作流程图ProcessFlowCharting这是案例分析:制作流程图

CaseStudy:FlowCharting

FulfillOrder案例分析:制作流程图

CaseStudy:FlowC跨职能流程图(泳道图)

CrossFunctionalMap(SwimLane)是一种描述不同职能或部门之间的连接关系 Amapthatconveysprocesshandoffsbetweenfunctionsordepartments把流程图中的步骤重编排成按职能排的泳道Rearrangesflowchartprocessstepsintolanesoffunctions行或列代表职能Rowsorcolumnsrepresentfunctions不同活动归属不同的职能带Activitiesfallinappropriate“bands”offunctions同时发生的活动从上到下归组Concurrentactivitiesgrouped“toptobottom”有时也被称为职能图或泳道图Sometimescalled“Functional”or“SwimLane”flowchartormap

Function1Function2Function3Function4过程步骤按时间顺序从左到右Processstepsmovelefttorightastimeprogresses明确显示部门之间的交接Clearlyshowshand-offsbetweendepartmentsorgroups也称为泳道图或职能图Alsoknownasa“SwimLane”orsometimes“FunctionalMap”跨职能流程图(泳道图)

CrossFunctionalM案例分析:制作跨职能流程图

CaseStudy:CrossFunctionalMapping(cont.)FulfillOrder案例分析:制作跨职能流程图

CaseStudy:Cro跨资源图CrossResourceMap是一种描述系统或组织内资源传递的图Amapthatconveysprocesshandoffsbetweenindividualresourcesinasystemororganization行或列表示各个资源Rowsorcolumnsrepresentindividualresources各项活动归属不同的资源带Activitiesfallinappropriate“bands”ofresources同时发生的活动从上到下归组Concurrentactivitiesgrouped“toptobottom”显示资源传递Showshandoffs,resourcesinvolvedFunction1Function2Function3Function4Resource1Resource2过程步骤按时间顺序从左到右Processstepsmovelefttorightastimeprogresses明确显示资源之间的传递Clearlyshowshand-offsbetweenresources经常同时显示职能和资源Oftenshowsboth

FunctionsandResources只是低一级的跨职能图Justacrossfunctionalmapatalowerlevel跨资源图CrossResourceMap是一种描述系统制作跨资源图的步骤

CrossResourceMappingSteps始于流程图或跨职能图

StartwithFlowChartorCrossFunctionalMap识别过程所接触到的资源并把它们记录在纸的左侧

Identifyindividualresourcesthattheprocesstouchesandrecordonleftsideofpage画泳道线把资源分开

Drawlinestorepresentthelanesbetweenresources从图的左侧开始,把流程图中的第一步放在合适的泳道里

Startonleftsideofmap,placefirststepfromflowchartinappropriatelane继续把其余的过程步骤按以下的规则放在泳道里

Continuetoplaceprocessstepsaccordingtofollowingguidelines时间从左到右上升

Timeincreasesfromlefttorightacrossmap同时发生的步骤应上下叠在一起

Stepsthatoccursimultaneouslyshouldbestackedontopofeachother箭头总是左进右出

Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols互相连接的但至少相隔一个泳道的步骤应用虚线连接

Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines制作跨资源图的步骤

CrossResourceMappi案例分析:制作跨资源图

CaseStudy:CrossResourceMapping(cont.)FulfillOrder案例分析:制作跨资源图

CaseStudy:Cross跨资源图CrossFunctional/DeploymentMapCUSTSMGRTECHMECHCASHDATABASESAWRITESCOMPLAINTNOTIFIESCUSTOMERSCHEDANALYSISANDREPAIRREVIEWSCOMPLAINTANDSPECIFIESREPAIRREPAIRSVEHICLECOMPLETESINVOICEENTERSJOBINWORKLOGARRIVESATDEALERWAITSINLOUNGEPAYSCASHIERDDVEHICLEDATADDAutomobileRepairProcess跨资源图CrossFunctional/Deploym带时间的跨职能图CrossFunctionalMapwithTimeCustomerSalesProductionControlPlantAWarehousePlantBTransportProcessOrderPrintorderorderMoveWIPExtrudeProductProductReceive

ProductProduct<

12days+13days+1dayx+2days+1day+10days+1day+9days+1day>50daysFunctionsProcessTasksNon-Value-AddedTimeTimeDirectionofProcessFlowWaitWaitWaitMoveWaitMoveWIPWIPWIPWIPWIPOrderProduct带时间的跨职能图CrossFunctionalMap数据流-实体流的泳道图DataFlow–PhysicalFlowSwimLaneChartProcessInitialOrderEntryTripPlanGenerationShipmentMgmtOutput/MeasureEmptyCarFulfillmentDataFlowPhysicalFlow-AccountManagement

PhysicalFlow-PricingPhysicalFlow-OrderManagementPhysicalFlowShipmentManagementPhysicalFlow-Settlement数据流-实体流的泳道图DataFlow–PhysicFLOW:CurrentProposedXEventOccasionsTime/DistanceDefineUnitsCostTotalsTotalFloorspace