英语培训资料

PHRASESONTHEJOBWhatdoyouwantmetoputinyouromelette?Thewaitresswilltakeittoyourtable.Wouldyouliketotrythis?Isthisenoughorwouldyoulikemore?Whatkindofsauceisthis?TALKINGTOTHEGUEST:Cook:Goodmorning,Sir.MayIhelpyou.Guest:Yes,please.I'dlikeaomeletteforbreakfast.Cook:Whatwouldyoulikemetoputinyouromelette?Guest:Ilikethemushrooms,theonions,thegreenpeppersandthetomatoes.Cook:Noshrimpsorcheese?Guest:No,thankyou.AndI'dlikeittobebackedharderthannormal.Cook:Allright,Sir.thewaitresswilltakeittoyourtableGuest:Thankyou.Cook:Goodevening,Sir.Guest:Goodevening.Whatkindofmeatdoyouhavethere?Cook:Thisisbeef,Sir.wouldyouliketotrythis?GuestPlease(Thecookcuttwopieces)Cook:Isthisenoughorwouldyoulikemore?GuestOnemore,please(Thecookcutsanotherpiece)Guest:Thankyouverymuch.Cook:You'rewelcome,SirGuestBytheway,whatkindofsauceisthis?Cook:Thisispeppersauce,Sir.Guest:Oh,OK.Thankyou.PHRASESONTHEJOBWhatwouldyoulike,pizzaorpasta?Whatwouldyoulikeontop?Didyoubringthecoinfromyourtable?Wewilltakeittoyourtable,Madam.LISTENTOTHEGUESTListentotheconversationbetweentheguestandthewaitress.Fillinthefollowingtable.Whatisonthepizza?Whatisthepasta?Whatkindofpasta?TALKINGTOTHEGUESTCook:Goodevening,Madam.Whatwouldyoulike,pizzaorpasta?Guest:Well,pizzaformeandpastaformyhusband.Cook:Pizzaforyou.Whatwouldyoulikeontop?Guest:I'dlikethesalami,onions,peppers,tomato,pineapple,someherbsandalittlegarlic.

Cook:Allright.Didyoubringthecoinfromyourtable?Guest:Yes,hereitis.Cook:Verywell.Number15,we'llbringthepizzatoyourtable.Madam.Guest:Thankyou.Cook:Andyourhusband.Whatwouldyoulikeinhispasta?Guest:Helikesmushroom,pepper,tomato,ham,onionsandsomeherbstoo.Cook:Andwhichpastadoeshelike?Guest:Helikeseverypasta.Givehimthefettucini.Cook:Whataboutthesauce?Meatsauceor?Guest:No,heaskedmeforthewhitesauce.Cook:Thewhitesauce,Right.Wewilltakethisalsotoyourtable.Madam.Guest:Thanksalot.TELEPHONEUNIT1INCOMINGCALLVOCABULARYleaveamessagenohurrycontactleaveamessagenohurrycontactPickupthePickupthephonefivedigitsansweracallcallbackrightawayPHRASESONTHEJOBJustamoment/minute/second,Justamoment/minute/second,pleaseThereisnoanswer.Pleaseholdthelineamoment.Wouldyoulikemetopagehim?LISTENTOTHEGUESTListentotheconversationbetweenaguestandtheoperatorandthenwriteYes"orNo"inthebrackets.Thenumbercalledis1634NobodyansweredthecallTheguestwantstobecalledback.TALKINGTOTHEGUESTOperatorGuestOperatorGuestOperatorGoodmorning,SheratonTianjinHotel.CanIhelpyou?WouldyoupleaseconnectmetoRoom2305?Room2305?Mr.Willson?Yes.NowI'mconnectingyou.(amomentlater)I'msorry.Thereisnoanswer.Wouldyouliketoleaveamessageorcallback?GuestOperatorI'llcallback.Thankyou.MypleasurePAIRWORKFindapartnerandplaytheroleoftheguestandtheoperator.TheguestaskstheoperatortopagetheTrainingManagerforhim.PHRASESONTHEJOBThelineisbusy(engaged)ThelineisfreeIllconnectyoutohisofficeMayIknowwhoiscalling?Justasecond,pleaseShallIaskhimtoreturnyourcall?Wouldyouliketowait?MayItellhimwhoiscalling?Pleasegoahead,sir.LISTENTOTHEGUESTListentotheconversationbetweenoraguestandtheoperatorandcompletethefollowingroleGuestnameNationalityPartycalledThelineTALKINGTOTHEGUESTOperatorGuestOperatorGuestOperatorGuestOperatorGuestOperatorGoodafternoon.MayIhelpyou?Goodafternoon.IneedtospeaktotheSalesManager,pleaseMayItellhimwhoiscalling?Yes.ImMr.ParkinsoncallingfromAustralia.Justasecond,Mr.Parkinson.Illconnectyoutohisofficerightaway.ThanksSorry.Mr.Parkinson.Thesalesmanager'slineisbusy,wouldyouliketowait?OK(amomentlater)Hello,Mr.Parkinson.Thankyouforwaiting.Thelineisfreenow.Pleasegoahead.PAIRWORKFindapartnerandplaytheroleoftheoperatorandaguest.TheguestwantstoleaveamessageUSEWHATYOUHAVELEARNEDCHOOSETHEMISSINGWORDSFROMTHEBOXHello,who'sthat?Justa,please.Illifshe'shere.Illgettheinformationyouwant..pleaseHeaskedmetowhenIwasintownagain.Sorry,he'snotatthemoment.Youcanhimanyeveningsixo'clockWell,Icanringlaterifit'sconvenient.AfterbackcallingholdthelineinmomentreachringupseeUNIT2INSIDECALLVOCABULARYInsidecallwake-upcallserviceoutsidecalllongdistancecallhungupPHRASESONTHEJOBPleasetakeyourtime.Couldyoutellmethetelephonenumber,please?You'vethrough,sirit'sgoodtobeofservice.LISTENTOTHETALKListentotheconversationbetweenaguestandtheoperator,anthenanswerthefollowingquestion.Whatdoestheguestneed?Whattimedoesheneed?What'sthenameoftheguest?What'shegoingtodotomorrow?TALKINGTOTHEGUESTOperator:Operator,mayIhelpyou?Guest:Yes.Doyouhavewake-upservice?Operator:Yes.Afive-starhotelcannotbewithoutit.Guest:That'sverygood.ImgoingtoBeijingtomorrow.IdliketobewokenupearlyOperator:Atwhattime,sir?Guest:6:15Operator:MayIknowyournameandroomnumber?Guest:Sure.MynameisColins.Iliveinroom503.Operator:OK,Mr.Colins.We'llwakeyouupat6:15tomorrowmorning.HaveagoodsleepandenjoyyourselfinBeijing.Guest:Thankyou.Operator:It'sgoodtobeofservice.PAIRWORKFindapartnerandplaytheroleofaguestandtheoperatorTheguestwantstocallafriendofhisinanotherhotel.TALKTOTHEGUESTOperator:Operator,Stellaspeaking.CanIhelpyou?Guest:Yes.ThisisMrs.Lemandspeaking.Imnewhere.I'don'tknowthephonecallsystemattheHotel.WhatshallIdoifIwanttomakeaninsidecall?Operator:Thatseasy.Justdial1first,thenyourfriend'sroomnumber.Guest:MyfriendlivesintheapartmentbuildingOperator:Inthatcase,youshoulddial2beforetheroomnumber.Guest:What,ifIwanttomakeanoutsidecall?Operator:Dial9first,thenthenumber.Guest:OK,Isee.Thankyouverymuch.Operator:Youaremostwelcome.USINGWHATYOUHAVELEARNEDSHORTENTHEFOLLOWINGSENTENCESINTONOTESCouldyouaskMs.Heeabouttheinvoiceassoonasyoucan?Thecostwillbe15,000includinginsuranceandservicechargeThere'llbe23peopleinthepartyarrivingon12thofJuly.IdliketoknowthespecialnightratefromTianjintoLondon.Itisveryimportantthatyouobservethechangeddeparturetime.UNIT3OUTSIDECALLVOCABULARYAreacodeperson-to-personcallacollectcallapaycallatollcallStation-to-stationcallextentionahandlingfeePHRASESOTHEJOBI'lltransferyourcallHowwouldyouliketomakethecall?Wouldyouliketopayforthecallormakeacollectcall?Wouldyoulikemetoplacethecallforyou?Idon'twantthecallputonmybill.Imafraidacreditcardcannotbeused.LISTENTOTHETALKListentotheconversationbetweentheguestandtheoperatorandfillintheblanksTheguestwantstocallto.willmakethecallforhim.Theguest'snameisHelivesinRoomTheparty'snameisHisphonenumberisTALKINGTOTHEGUESTOperatorGuestOperator,mayIhelpyou?Yes.IwanttomakealongdistancecalltoBeijing.ButIdon'tknowtheareacodeofthecity.OperatorTheareacodeofBeijingis010.butImafraidyoucan'tmakealongdistancecallwithyouphone.It'sonlyanextention.GuestOperatorGuestOperatorGuestOperatorGuestOperatorGuestOperatorGuestOperatorPAIRWORKWhatshallIdothen?Don'tworry,wouldyoulikemetoplacethecallforyou?That'llbeverynice.MayIknowyournameandroomnumber?Sure.MynameisMrs.Stevenson.Myroomnumberis2809.Couldyoupleasetellmetheparty'sfullnameandthetelephonenumber?ThenameisLindaPark.Thenumberis8427365Couldyoupleaserepeat?Yes,Mrs.LindaPark.8427365Allright.Illcallyoubackwhenyou'rethrough.Ok.Thankyou.MyPleasure.FindapartnerandplaytheroleofaguestandtheoperatorMakingacalltoShanghai/XianVOCABULARYInternationaloperatoratimedifferenceof13hoursDoesthisroomalsoPlease,fillintheMayIseeyour,pleaseIpreferaroom.Canyoubooktheamountonmy?Theisopenedtill9:30pm.Ihavetwoandahandbag.CanImakeaofyourcreditcardYoudon'thavetomakeaforthefitnesscenter?Whatisthe?Isitbreakfast?Doyoumind?Imsorry,IasuiteCanImakea?Isitpossibletomystay?IdlikeaforthenightYouneedn'tbringyourownRealLiftatSheratonAsked5departmentheadswhattheythinkisthemostimportantqualityofagoodstaffmember.Attheresponse