铁路客运服务英语车站篇（Project One-1）

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISH2StationEnglish车站英语TrainEnglish车厢英语目录CONTENTS3Project01Ticketing票务服务4目录TicketingRefundandRebooking12CONTENTSTask

Task

Booking5Part1WarmingUpWhatinformationisincludedonyourticket?6Part1WarmingUpWherecanpassengersgettheirtickets?Howtobuytrainticketstoensureasafetrip?7Part1WarmingUpDoyouhavesomeexperiencesofbookingtickets?Canyousharethemwithyourclassmates?BookingTickets8Part2SkillsDevelopment9Part2SkillsDevelopment10Part2SkillsDevelopmentSentencePatterns1.Whereto,Sir/Madam?先生/女士，请问您去哪里？2.

Whatdate,please?请问您的乘车日期？3.Howmanytickets?您买几张票呢？4.Whichtrainwillyoutake?您想乘坐哪趟车？5.Secondclassorabetterclass?二等座，还是更高等级坐席？11Part2SkillsDevelopmentSentencePatterns6.Sorry,Soldout.NextavailabletrainisG76.不好意思，票卖完了，下一趟有票列车是G76次列车。7.MayIhaveyourpassportplease?请出示您的护照。8.Sorry,cashonly,inRenminbi,please.对不起，这里只收现金，人民币。9.WealsoacceptUnionPayCard,AlipayandWechatPay.刷银联卡或支付宝、微信支付也可以。10.Sir/Madam,please(double)checkticket(s)andchangebeforeleaving,thankyou.先生/女士，请您当面确认票款，谢谢。12Part2SkillsDevelopmentSentencePatterns11.PleasegotoWindowNo.9forstudenttickets.请到9号窗口购买学生票。12.StudentticketdiscountsarecurrentlyavailableonlyforChinesestudents.Internationalstudentscannotasofyetenjoythem.学生票目前只面向中国学生，现在还不包括外国留学生。13.YouhavetocomeheretomorrowforOctober.18th’sticket,please.您得明天来这里购买10月18日的车票。13Part2SkillsDevelopmentSentencePatterns14.Eachadultcanbringalongonechildwithheightlessthan1.2metersforfree.每个大人可以免费携带一名身高不超过1.2米的儿童。15.Halfpriceformorethanonechildorwithheightfrom1.2to1.5meters.携带一名以上儿童或身高1.2米到1.5米的儿童需要购买半价票。16.Childrenwithheightmorethan1.5metershavetobuyfull-pricetickets.身高超过1.5米以上的儿童需要购买全价票。14Part2SkillsDevelopmentDialogue1Apassengerwantstobuyticketsattherailwayticketoffice.15Part2SkillsDevelopmentDialogue1Apassengerwantstobuyticketsattherailwayticketoffice.Ticketstaff:

Goodmorning,Madam.MayIhelpyou?Passenger:I'dliketwoticketsfromShijiazhuangtoBeijingWestfortomorrowmorning.Ticketstaff:

Anytrainoraspecifictrain?Passenger:G520.Ticketstaff:

Wearesorry.Soldout.Passenger:

HowaboutthenextHSRservice?Ticketstaff:

NextavailabletrainisTrainG6734.Passenger:

WhattimedoestheG6734arriveatBeijing?Ticketstaff:

About12:15.Passenger:

OK.Twofirstclass.Anadultandachild.Ticketstaff:

Madam,howtallisyourchild?Passenger:

About1.4meters.16Part2SkillsDevelopmentDialogue1Apassengerwantstobuyticketsattherailwayticketoffice.Ticketstaff:

Yes,oneadultticketis206.5yuan.Halfpriceforchildwithheightfrom1.2to1.5m.MayIhaveyourpassportplease?Passenger:

Hereyouare.Ticketstaff:OK.Justtoconfirm:TwofirstclassticketsfortheG6734tomorrowfromShijiazhuangtoBeijingWest.Oneadultandonechild.Thatwillbe309.50yuan.Passenger:Yes.HereisRMB350.Ticketstaff:

Pleasechecktheticketandthechange.Passenger:

Thankyou.Ticketstaff:

Youarewelcome.Haveapleasantjourney.17Part2SkillsDevelopmentDialogue1Apassengerwantstobuyticketsattherailwayticketoffice.Ticketstaff:

Goodmorning,Madam.MayIhelpyou?Passenger:I'dliketwoticketsfromShijiazhuangtoBeijingWestfortomorrowmorning.Ticketstaff:

Anytrainoraspecifictrain?Passenger:

G520.Ticketstaff:Wearesorry.Soldout.Passenger:

HowaboutthenextHSRservice?Ticketstaff:

NextavailabletrainisTrainG6734.Passenger:

WhattimedoestheG6734arriveatBeijing?Ticketstaff:

About12:15.Passenger:

OK.Twofirstclass.Anadultandachild.Ticketstaff:

Madam,howtallisyourchild?Passenger:

About1.4meters.18Part2SkillsDevelopmentDialogue2Markisaskingtheoperatorforsometicketinformation.Operator:Hello,thisisChinaRailwaysTelephoneInfoline12306.WhatcanIdoforyou?Mark:Hello!Ireallyneedyourhelpurgently.Iwashoveringaroundtheinternetforafewdays,butIunabletofindthebestorreliablewebsitetopurchaseatrainticketonline.Theyshowedmedifferentpricesforthesametrain.CanyouadvisemeareliablewebsitewhereIcanbuyatrainticketonlinesafelyandmorecheaply?Operator:Sir,foryoursafety,Chinarailwaysdonotadvisethatyoubookusinguntrustedwebsitesorapplications.TheofficialChinaRailwaysCustomerServicewebsiteatisalwaysthesafestplacetobuyaticketonline.19Part2SkillsDevelopmentDialogue2Markisaskingtheoperatorforsometicketinformation.Mark:CanIbuyticketsonlineifIamnotinChina?Operator:Yes,ofcourseyoucan.Internetticketingisonlyavailableduringthedaytime(6:00-23:30).Mark:HowmanydaysinadvancecanIbookmyticketonline?Operator:Gwebsite,Sir.Mark:HowcanIpay?Operator:WeacceptUnionpayCard,AlipayandWechatPayonline.Doyouneedfurtherhelp,Sir?Mark:No,thankyouverymuch.Operator:Mypleasure.Thankyouforcalling.Haveaniceday.20Part2SkillsDevelopmentDialogue3Apassengerwantstobuyastudentticket.21Part2SkillsDevelopmentDialogue3Apassengerwantstobuyastudentticket.Passenger:Excuseme,IwanttobookastudentticketfromBeijingWesttoXi'anonOct.2.Ticketstaff:Sorry,Sir.StudentticketsareonlyavailablebetweenJune.1andSept.30orbetweenDec.1andMar.31.Youhavetobuyanfull-priceticket.Passenger:Sorry,Iforgot.AstudentticketforXi'anonSept.30,secondclass,Gtrains.Ticketstaff:Waitamoment,please.Letmecheck.ThereisonlyonetrainG25available.Thedeparturetimeis18:55.22Part2SkillsDevelopmentDialogue3Apassengerwantstobuyastudentticket.Passenger:WhendoesitgettoXi’an?Ticketstaff:23:21.ArrivalstationisXi’anNorth.Passenger:It’stoolate.Arethereanyavailableearliertrainsfo