BusinessReceptionandArrangement商务接待与安排课件

Speaking&PracticeModelVIBusinessReceptionandArrangementSpeaking&PracticeModelVI1Task1MakingAppointmentTask2Task3DrawingupaScheduleTask4DealingwithSpecialSituationGreetingandIntroductionLearn&practiceTask1MakingTask2Task3Drawi2Task1Greeting&IntroductionTask1Greeting&Introductio3NewwordsonbusinessNewwordsonbusiness4NewwordsexhibitionhallNewwordsexhibitionhall5ondisplayondisplay6Watchavideoandanswerthequesiton.1.Whatshallwetalkaboutwhenwefirstmeetsomebodyonbusiness?2.Whatdetailshouldwepayattentiontowhenwereceivesb.fromtheairportorthetrainstation?Watchavideoandanswertheq7VideoVideo8Procedureofbusinessreception1.Preparethereceptionjob.2.Receivesb.ontime.3.Greetandintroduceyourself.4.Introduceyourcolleagues.5.Askthevisitoraboutthejourney.6.Offerthehelptogetthebaggage.7.Leadthevisitorawaytothehotel.Procedureofbusinessreceptio9DialogReaddialog1andcheckthereceptionprocedureagain.DialogReaddialog1andcheck10Onthewaytothehotel...1.Whatwillthereceptionisttalktothevisitor?2.Howwillthereceptionistseatonthecarifhe/shedrivethevisitortothehotel?3.Howwillthereceptionistseatonthetexiifhe/shecallatexiandleadthevisitortothehotel?Onthewaytothehotel...1.W11Onthewaytothehotel...Youcanhavesmalltalkswiththevisitor:1.Theimpressionofthelocalplace.2.Theweatherofthelocalplace.3.Thefeelingofthejourney.4.Moreintroductionofyourselfandthecompanythatyoubelongto.5.Brieflyintroductionofthepurposeofthetravelling.6.Sightseeingofthelocalplace........1.SomecontroversialissuesaboutthegovernmentandtheParty.2.Someconfidentialissuesaboutthebusiness.3.Someissuesaboutthepersonalprivacy.4.Someissuesaboutthepoortasts.Onthewaytothehotel...You12SeatplanIReceptionistVisitorDCBSeatplanIReceptionistVisitor13SeatplanIITexiDriverDVisitorReceptionistSeatplanIITexiDriverDVisito14FirstmeetingonbusinessWhatisthedifferencefromthesituationwhenyoureceivesb.attheairportortrainstation?FirstmeetingonbusinessWhat15VideoIVideoI16VideoII1.Whataretheytalkingaboutatthebeginning?2.Whataretheygoingtodonext?3.HowdoesClivearrangeforMr.Sakai?VideoII1.Whataretheytalki17VideoIII1.Whataretheydoingnow?2.Ifthevisitorandyouspeakatthesametimeduringtheconversation,whatshouldyoudo?VideoIII1.Whataretheydoin18Task2MakingappointmentsTask2Makingappointments19Waysofmakingappointmentsbyphonebye-mailbyletterWaysofmakingappointmentsby20Video1.Whataretheyoungmandoingintheconversation?2.Whendotheyplantomeet?Video1.Whataretheyoungman21DialogreadingReaddialog1,2,3andtrytofindouttheusefulexpressionsandpatternsof...1.makingappointments2.positiveresponses3.negativeresponses1.Iwanttomakeanappointmentwithhim.Couldyouhandlethisforme?2.CanyoumakeameetingonThursdayat10:30?3.IwonderifIcouldmakeanappoint-mentwith...at4o'clock?4.Iwanttohaveatalkwithyouabouttheplan.whattimewouldbeconvenientforyou?1.Yesjustcomeanytimethisafternoon.2.Certainly.WouldWednesdaymorningbeallright?3.Howabout7:30?4.IcancomeanydayexceptMonday.5.Fridaywouldbebestforme.1.Sorry,I'vegottwoappointmentsfromtwotosix.2.I'mafraidthisafternoonI'mfullyengaged.3.I'mafraidhecan'tmakeitat10o'clock.Wouldyoumakeitanothertime?4.I'msorry.Iwon'tbeherenextweek.DialogreadingReaddialog1,2,22ActivityWorkinpairsaccordingtoyourcuecardonyourhand.Don'tlookatyourpartner'scard.Giveaperformance.ActivityWorkinpairsaccordin23ImmigrationcontrolShowmeyoupassportandthedisembarkationcard.Whereareyoufrom?Howlongwillyoustayhere?What'syourpurposeofcomingtotheUnitedstates?ImmigrationcontrolShowmeyou24meetingsb.attheairportHello.mynameis....Areyoumeetingmehere?Probablyit'smuchcolderherethanyourarea.Youmayputoncoat.Welcometoourcity/country.Thankyouverymuch.Wearelookingforwardtovisitingyourcountry.Thankyouforourwarmwelcome.Thankyouforcomingtomeetus.meetingsb.attheairportHell25onthewaytothehotel:Allright,followmeplease.Ourvanisoverthere.OK.It'sverybeautifularoundhere.Yes,theairportissmall,butveryconvenientforpeopleheretogotobigcities.ah,letmehelpyoutocarrythetrunk,...It'ssoheavy.Itseemswehavetopushittothepackinglot.Howlongwillittakeustogotothehotel?Notverylong.20mins,Isuppose.IsthisyourfirsttimetovisittheU.S.A.?Yes.Ihavebeenexpectingsuchachancetoexchangeourpointsofviewaboutourresearch.Youhavedoneagoodjob.Hereweareatthehotel.Thankyouforyourdrivingushere.Thisisaquietplace.Yes.Ihopeyoucanhaveasoundsleepatnightafterlongjouney.Pleasecheckinthere,andI'llcrryyourbaggageoffthevan.onthewaytothehotel:Allri263Activity

Youareaskedtogiveashorttalkonthebusinesstopicbelow.

Whyandhowdopeopleproceedwithsmalltalkafterexchanginggreetingsinabusinesscircumstance?◆Functionofsmalltalk◆Propertopicsforsmalltalk◆Impropertopicsforsmalltalk3Activity273ActivityGroupWorkDrawaroughscheduleforavisitingteam(including15people,visitingtime—25th,Mar.to29th,Mar.)Tips:businessnegotiation,sightseeing,banquet3ActivityGroupWork283ActivityOralTaskWhataretheproperwaystoinformthebusinesspartnerthealternationyouaremakingtotheplan?3ActivityOralTaskWhatarethe29Speaking&PracticeModelVIBusinessReceptionandArrangementSpeaking&PracticeModelVI30Task1MakingAppointmentTask2Task3DrawingupaScheduleTask4DealingwithSpecialSituationGreetingandIntroductionLearn&practiceTask1MakingTask2Task3Drawi31Task1Greeting&IntroductionTask1Greeting&Introductio32NewwordsonbusinessNewwordsonbusiness33NewwordsexhibitionhallNewwordsexhibitionhall34ondisplayondisplay35Watchavideoandanswerthequesiton.1.Whatshallwetalkaboutwhenwefirstmeetsomebodyonbusiness?2.Whatdetailshouldwepayattentiontowhenwereceivesb.fromtheairportorthetrainstation?Watchavideoandanswertheq36VideoVideo37Procedureofbusinessreception1.Preparethereceptionjob.2.Receivesb.ontime.3.Greetandintroduceyourself.4.Introduceyourcolleagues.5.Askthevisitoraboutthejourney.6.Offerthehelptogetthebaggage.7.Leadthevisitorawaytothehotel.Procedureofbusinessreceptio38DialogReaddialog1andcheckthereceptionprocedureagain.DialogReaddialog1andcheck39Onthewaytothehotel...1.Whatwillthereceptionisttalktothevisitor?2.Howwillthereceptionistseatonthecarifhe/shedrivethevisitortothehotel?3.Howwillthereceptionistseatonthetexiifhe/shecallatexiandleadthevisitortothehotel?Onthewaytothehotel...1.W40Onthewaytothehotel...Youcanhavesmalltalkswiththevisitor:1.Theimpressionofthelocalplace.2.Theweatherofthelocalplace.3.Thefeelingofthejourney.4.Moreintroductionofyourselfandthecompanythatyoubelongto.5.Brieflyintroductionofthepurposeofthetravelling.6.Sightseeingofthelocalplace........1.SomecontroversialissuesaboutthegovernmentandtheParty.2.Someconfidentialissuesaboutthebusiness.3.Someissuesaboutthepersonalprivacy.4.Someissuesaboutthepoortasts.Onthewaytothehotel...You41SeatplanIReceptionistVisitorDCBSeatplanIReceptionistVisitor42SeatplanIITexiDriverDVisitorReceptionistSeatplanIITexiDriverDVisito43FirstmeetingonbusinessWhatisthedifferencefromthesituationwhenyoureceivesb.attheairportortrainstation?FirstmeetingonbusinessWhat44VideoIVideoI45VideoII1.Whataretheytalkingaboutatthebeginning?2.Whataretheygoingtodonext?3.HowdoesClivearrangeforMr.Sakai?VideoII1.Whataretheytalki46VideoIII1.Whataretheydoingnow?2.Ifthevisitorandyouspeakatthesametimeduringtheconversation,whatshouldyoudo?VideoIII1.Whataretheydoin47Task2MakingappointmentsTask2Makingappointments48Waysofmakingappointmentsbyphonebye-mailbyletterWaysofmakingappointmentsby49Video1.Whataretheyoungmandoingintheconversation?2.Whendotheyplantomeet?Video1.Whataretheyoungman50DialogreadingReaddialog1,2,3andtrytofindouttheusefulexpressionsandpatternsof...1.makingappointments2.positiveresponses3.negativeresponses1.Iwanttomakeanappointmentwithhim.Couldyouhandlethisforme?2.CanyoumakeameetingonThursdayat10:30?3.IwonderifIcouldmakeanappoint-mentwith...at4o'clock?4.Iwanttohaveatalkwithyouabouttheplan.whattimewouldbeconvenientforyou?1.Yesjustcomeanytimethisafternoon.2.Certainly.WouldWednesdaymorningbeallright?3.Howabout7:30?4.IcancomeanydayexceptMonday.5.Fridaywouldbebestforme.1.Sorry,I'vegottwoappointmentsfromtwotosix.2.I'mafraidthisafternoonI'mfullyengaged.3.I'mafraidhecan'tmakeitat10o'clock.Wouldyoumakeitanothertime?4.I'msorry.Iwon'tbeherenextweek.DialogreadingReaddialog1,2,51ActivityWorkinpairsaccordingtoyourcuecardonyourhand.Don'tlookatyourpartner'scard.Giveaperformance.ActivityWorkinpairsaccordin52ImmigrationcontrolShowmeyoupassportandthedisembarkationcard.Whereareyoufrom?Howlongwillyoustayhere?What'syourpurposeofcomingtotheUnitedstates?ImmigrationcontrolShowmeyou53meetingsb.attheairportHello.mynameis....Areyoumeetingmehere?Probablyit'smuchcolderherethanyourarea.Youmayputoncoat.Welcometoourcity/country.Thankyouverymuch.Wearelookingforwardtovisitingyourcountry.Thankyouforourwarmwelcome.Thankyouforcomingtomeetus.meetingsb.attheairportHell54onthewaytothehotel:Allright,followmeplease.Ourvanisoverthere.OK.It'sverybeautifularoundhere.Yes,theairportissmall,butveryconvenientforpeopleheretogotobigcities.ah,letmehelpyoutocarrythetrunk,...It'ssoheavy.Itseemswehavetopushittothepackinglot.Howlongwill