教学课件 3PL美国用户和供应商调查合集

Dr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,AccentureChicago,September23,2003TheCouncilofLogisticsManagementThirdPartyLogisticsUpdate:AnnualU.S.UserandProviderSurveys神湍骏所柴咳夺射泳屠凄舟咋弧徒荒设冕锈丛裕滑涅践昏浑译消荧量吾搁3PL美国用户和供应商调查3PL美国用户和供应商调查Dr.RobertC.Lieb,NortheasteThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications刨阜镍经柒省卿剁的雄秃胶骤锐玩鬼削烹潮湃斥歉捌厄箭续沛雀壶昏佳宽3PL美国用户和供应商调查3PL美国用户和供应商调查1©Accenture2002The11thAnnualU.S.Fortune5The11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications吗贯访甥亚钮霜赫擎喷越护蓟虐雨匙奸席肺他今超刚钳输蹲踪盈撇觉盐拨3PL美国用户和供应商调查3PL美国用户和供应商调查2©Accenture2002The11thAnnualU.S.Fortune5Fortheseventhyearinarow,morethantwo-thirdsofthosesurveyedindicatedtheyuse3PLservices,andthereportedusageratehasreachedarecordhighof81percent.Useof3PLServicesPercentofManufacturersReportingUseof3PLServicesSurveyYear38%81%嚷瓣苗乃扎迎趣淬确诡雕显痹帘持兰彰牟酵嗽懂害拷捆酵询者黎俏旺剂玖3PL美国用户和供应商调查3PL美国用户和供应商调查3©Accenture2002Fortheseventhyearinarow,Manufacturers’currentspendingon3PLservicesandtheirthree-yearprojectionshavereachedrecordlevels.3PLPercentageofUserLogisticsBudgetPercentageofLogisticsOperationsBudgetOperatingYear3-yearprojections33%40%看舔慧佯饶歹责勉宙甜嘎官蜗胺娄多矾话陪文擎沿打弟伶蜕篓工脂措荣吭3PL美国用户和供应商调查3PL美国用户和供应商调查4©Accenture2002Manufacturers’currentspendinFreightpayment,shipmentconsolidation,directtransportation,customsbrokerage,warehousemanagement,freightforwarding,carrierselection,andtracking/tracingservicesareusedbymorethanhalfofthemanufacturers,andtheusagerateincreasedinmostcategoriessincelastyear.3PLServicesUsedPercentofuserscitinguseContractmanufacturingSelectionofsoftwareCustomersparepartsOrderprocessingFleetmanagement/operationsMergeintransitOperationofITsystemsReverselogisticsProductreturnsOrderfulfillmentRe-labeling/repackagingRatenegotiationMeasurementofcarrierperformanceTracking/tracingCarrierselectionFreightforwardingWarehousemanagementCustomsbrokerageDirecttransportationserviceShipmentconsolidationFreightpayment脾吻耕硬副涝筐础屠厅靶硼忠香宏系醒葡鄂涂耀青靖痞灼巧侄桅明锣恫陨3PL美国用户和供应商调查3PL美国用户和供应商调查5©Accenture2002Freightpayment,shipmentcons3PLservicesyieldvaryingdegreesofcostandserviceimprovements.Usersindicatedthatthefollowing3PLservicesgeneratedthegreatestcostsavings:WarehousemanagementRatenegotiationShipmentconsolidationFreightpaymentDirecttransportationUsersindicatedthatthefollowing3PLservicesgeneratedthegreatestservicebenefits:WarehousemanagementOrderfulfillmentFreightpaymentDirecttransportationFleetmanagement/operations里敦估监履樟怜瞧狼奥泵傍雁吮绞勃绳查邻访梗片疲命脑重纷饱卸鸵十健3PL美国用户和供应商调查3PL美国用户和供应商调查6©Accenture20023PLservicesyieldvaryingdegPositiveNoimpactNegative77%Verypositive3PLusehasgenerallyresultedinpositivecost,serviceandcustomersatisfactionimpact,andthepercentageofpositiveresponsesincreasedsubstantiallythisyear.85%65%PositiveNoimpactNegativeVerypositivePositiveNoimpactNegativeVerypositive故涕凭犯掷禾呸敏灸香戒斧苑盖驱锡交具睹箔莆颅需募傻蓝嗅感官芽抽漱3PL美国用户和供应商调查3PL美国用户和供应商调查7©Accenture2002PositiveNoimpactNegative77%VeManyvendorsandcustomersofthese3PLusersusethesame3PLprovider,andthispromotessupplychainintegration.ButthoseprovidersplayalimitedroleinprovidingeffectiveITlinkagesbetweenthesupplychainpartners.Forty-ninepercentofthe3PLuserssaidthattheirmajorvendorswerealsoservedbythesame3PLproviderFifty-sevenpercentoftheuserssaidthattheirmajorcustomerswerealsoservedbythesame3PLproviderSixty-eightoftheuserssaidthatthiswasveryimportantorimportantinpromotingintegrationoftheircompanies’supplychainsHowever,lessthanone-thirdoftheuserssaidthattheir3PLproviderplayedaveryimportantorimportantroleinestablishingandmaintainingeffectiveITlinkageswiththeirmajorvendorsorcustomersOnly22%oftheusersrankedtheir3PLprovideras“leadingedge”withrespecttoITexpertiseandcapabilities捡怂稠蛛罐础霄卷搞孰梦缨症值肄泰苏袖饯俞前驹拢忽银机略念周莽益罩3PL美国用户和供应商调查3PL美国用户和供应商调查8©Accenture2002ManyvendorsandcustomersofTheeconomicslowdowncontinuedtoaffectthevolumeofbusinessgivento3PLprovidersbyusers,butuser/providerrelationshipsarestillstrong.Fourteenpercentsaidthattheyhadincreasedthevolumeofbusinessgiventheir3PLprovidersduringtheslowdown,57%saidtheslowdownhadnoeffectonvolume,and29%saidithadledtolowervolumeHowever,only4%believethattheslowdownhashadanegativeeffectontheirrelationshipwiththeirprimary3PLproviderInfact,one-quarteroftherespondentsbelievethatitstrengthenedtherelationship,andsaidthattheyarecommittedtothe3PL“partnerships”regardlessofeconomicconditions眨挤耻貌旋房德腮桅靳捐犬炳吴祈羊龟侨挞蟹莲滴敬速坝茧傀赋辣藩译伞3PL美国用户和供应商调查3PL美国用户和供应商调查9©Accenture2002TheeconomicslowdowncontinueWithrespectto3PLindustryprofitability,alltheusersidentifiedinthesurveybelievetheindustryisatleastinbreakevencondition.Fourpercentcategorizedtheindustryasveryprofitable,80%saiditwasmoderatelyprofitable,and16%labeledtheindustryasbreakevenintermsofprofitabilityOnly16%expressedconcernsaboutthelong-termviabilityofthe3PLbusinessmodel.Thatwasconsiderablylowerthanthe34%ofrespondentstolastyear’ssurveywhohadsimilarconcerns银泵攀靠埋弊滤忻坡缎浪欧鹊乐排撵氨鞘垂四销机浆挤蹭挪医逼筷涂鳖惜3PL美国用户和供应商调查3PL美国用户和供应商调查10©Accenture2002Withrespectto3PLindustrypManyusersarepositivetowardsincreasing3PLuse,butthepercentagethatwouldincrease3PLusehasdeclinedduringthepastseveralyears.Howrespondentswouldmodifytheircompany’suseof3PLservicesiftheyweregivencompleteresponsibilityforthedecision,2003SubstantiallyincreaseuseModeratelyincreaseuseStaythesameModeratelydecreaseuse34%45%6%13%Eliminateuse2%苹锤活汀歼雕害话枉蚊朴忿柴涝溺标淹朴珊绊萌债怕罕坚潜盎粒程飞坎谜3PL美国用户和供应商调查3PL美国用户和供应商调查11©Accenture2002ManyusersarepositivetowardEighty-fourpercentofusersbuy3PLservicesinternationally,andmanyarecurrentlymanufacturingand/orsellinginChina.Fiftypercentofthecompaniesthatuse3PLservicescurrentlymanufactureproductsinChina,withnearlytwo-thirdsofthemdoingsoincompany-ownedfacilitiesSeventy-twopercentofthosecompanieshaveincreasedthevolumeofmanufacturingdoneinChinaduringthepastseveralyears,withmorethanone-thirdofthosecompaniesindicatingthatvolumeincreasehasbeensubstantialSeventypercentofthecompaniesthatuse3PLservicescurrentlysellproductsinChina.Fortypercentselltheirproductsdirectly,30%usemiddlemen,and30%reportedusingbothoptionsHowever,only39%ofthecompaniesmanufacturingand/orsellinginChinause3PLproviderstosupporttheirChineseactivities独沉纬硅韩姆森巷及耍膜路魄坝秀据毛剑戳翌辉呕命坪棵锈促毛茵狭枫赵3PL美国用户和供应商调查3PL美国用户和供应商调查12©Accenture2002Eighty-fourpercentofusersb3PLservicescurrentlyusedinChina.Forthisgroupofcompanies,themostfrequentlyused3PLservicesinChinaaredirecttransportationservices(39%reportuse),warehousing(22%),freightforwardingservices(11%),andvendormanagedinventoryhubs(11%)Two-thirdsoftheusersreportthattheyaresatisfiedorverysatisfiedwiththe3PLservicestheycurrentlyuseinChinaOnly19%saidtherewere3PLservicesthattheywouldliketousethatarenotcurrentlyavailableinChinaSimilarly,lessthanoneinfourindicatedtheyhadanysignificantproblemseitherfindingorusing3PLprovidersinChina府鞠虱倦挥笑缓蔼切访暗鲍就焕扼俺磷卞冬胞锈叮素惜译砖海玄锤当绚善3PL美国用户和供应商调查3PL美国用户和供应商调查13©Accenture20023PLservicescurrentlyusedinExisting3PLusersofferawidevarietyofsuggestionstomanagersinothercompaniesconsideringtheuseof3PLservicesforthefirsttime.Themostfrequentlyofferedadvicefollows:Identifykeyperformanceindicatorsandtargets,andincorporatethemintothecontractSolicitmultipleRFPsandcheckreferencesverycloselyDevelopaccurateinternalcostestimatesbeforecontactingpotentialserviceprovidersDonotgiveupcompletecontrolofyoursupplychaintoyour3PLproviderMakesureyouunderstandthetechnologicalissuesinvolvedintherelationshipbeforesigningthecontract万窝虚帖捡忘贸呜焰邓脏朋鹊逗菩勺叁袍弗纶绅扛乙冗巢蒙葡骚襟迂撬快3PL美国用户和供应商调查3PL美国用户和供应商调查14©Accenture2002Existing3PLusersofferawidThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications践王极开仓困赴宴膛谋刃冗虞渠措雕希泻嗅言涧徘癸掌拒肥尊蚂建斑呐追3PL美国用户和供应商调查3PL美国用户和供应商调查15©Accenture2002The11thAnnualU.S.Fortune5CEOsof20ofthelargest3PLsoperatingintheUnitedStates

participatedinthesurvey.Year20033PLProviderSurveyParticipantsAPLLogisticsCardinalLogisticsCaterpillarLogisticsC.H.RobinsonCo.DSCLogisticsEagleGlobalLogisticsExelLogisticsGeoLogisticsLandstarMenloLogisticsPenskeLogisticsRyderSchneiderLogisticsSirvaLogisticsTibbetandBrittenGroup,NorthAmericaTNTLogistics,NorthAmericaTUPSSupplyChainSolutionsUSFLogistics,Inc.USCODistributionServices.Inc.琳翰驹眨披延撞隶坛晌柔吁啤真什谤埠粥畦膘贪寓谗旬甥挚涡淑四嚷炔韭3PL美国用户和供应商调查3PL美国用户和供应商调查16©Accenture2002CEOsof20ofthelargest3PLsOperatingrevenuescontinuetogrowdespitetheeconomicslowdownofthepastseveralyears.Average3PLCompanyRevenue$1.05B$1.18B$545M$610MOperatingRevenue($millions)Operatingyear$1.38B$1.86B晒确厢伐拥复欧雅贡食妹喇里琳滨窗膏继孺憋苇阵柳掏测呜寿赘淹轩管褒3PL美国用户和供应商调查3PL美国用户和供应商调查17©Accenture2002OperatingrevenuescontinuetoBut,forthesecondstraightyear,many3PLprovidersdidnotmeettheirrevenueprojections.Inrespondingtothisyear’ssurvey,onlythreeCEOsreportedthathiscompanyhadexceededitsyearlyrevenuegrowthprojections(onelastyear)Eightcompaniesmettheirrevenuegrowthprojections(sameaslastyear)Eightcompaniesfailedtomeettheirrevenuegrowthprojections(ninelastyear)Inour2001CEOsurvey,ninecompaniesreportedexceedingtheirrevenuegrowthprojections,tenmettheirprojections,andonlyonefailedtomeettheirprojections蕉苹衣航赎烫敦韵颖捻铱珍党部拿晋兜泉匹库路魔普闺痈琉见浮火缔基辖3PL美国用户和供应商调查3PL美国用户和供应商调查18©Accenture2002But,forthesecondstraightyExistingclientsstillaccountforthemajorityofrevenuegrowth.Percentageofrevenuegrowthcomingfromexistingclients58%55%58%68%OperatingYearSourcesofRevenue53%59%毡立贡选溺畴措袭葛亏擞呢薪蔽步趁睬炳周序铸烟萍田俱不娩仪曙跟德沾3PL美国用户和供应商调查3PL美国用户和供应商调查19©Accenture2002ExistingclientsstillaccountThepaceofmergerandacquisitionactivitydeclinedsubstantiallyduringtheyear.OnlythreeCEOsindicatedthattheircompaniesmadesignificantacquisitionslastyear(eleveninthe2002survey)Onaverage,overthenextthreeyears,theCEOsonlyexpect15%oftheirrevenuegrowthtobegeneratedbyacquisitionsSixCEOsexpecttogeneratenogrowththroughacquisitionsduringthatperiodSevenoftheCEOsconsidertheircompaniestobeacquisitiontargetsM/Ain3PLIndustry厦失沟肿从殃砌敲蔗藉秒拘所之悬赐鸡放妮孔屉锈瘫基秧烽淌听隘拷癸委3PL美国用户和供应商调查3PL美国用户和供应商调查20©Accenture2002ThepaceofmergerandacquisiMost3PLprovidersspecializeinalimitednumberofindustryverticals.Thirteenofthe19CEOswhoansweredthisquestionsaidtheircompaniesdidsoMosttypicallytargetedseveralverticalsTheindustriesmostfrequentlytargetedwere:retailing(8mentions),automotive(7),andelectronics,hightechnology,consumergoodsmanufacturingandhealthcarewithsixeachTheindustryverticalsmostaffectedbytherecessionwerehightechnology,telecommunication,automotive,electronicsandretailingTheindustryverticalsleastaffectedbytherecessionwerehealthcare,automotive,consumergoodsmanufacturing,andfood/tobacco内茹够瘴玫平猖灵硕旅喻杖膝弱纂搓茬魔拽沿研钎孪宅心泌苹呢瞬詹胜倪3PL美国用户和供应商调查3PL美国用户和供应商调查21©Accenture2002Most3PLprovidersspecialize3PLsarebecomingincreasinglycustomerselective.Fifteenofthe19CEOswhoansweredthequestionindicatedthattheircompanieshadfocusedincreasingattentiononthequalityofexistingaccountsEightofthose15saidthatattentionhadintensifiedduringtherecessionThatqualityofaccountfocushasaffectedtheirsales/marketingandcontractrenewalprocesses.Someprovidershaveplacedmoreemphasisontargetedindustries,renegotiatedcontracts,upgradedthequalityofserviceofferedtotheir“improved”customerbase,anddroppedsomeunprofitableaccounts酬咕寐羡矿哪俭只次迟拘戈棍侩缔造谤轴观商邱贯苇喉篙巢瞩甲铺持座面3PL美国用户和供应商调查3PL美国用户和供应商调查22©Accenture20023PLsarebecomingincreasinglyTheglobalizationofthe3PLindustrycontinues.AllbutthreeofthecompaniesincludedinthesurveygeneraterevenuesoutsidetheU.S.Onaverage,thoseoperatingoutsideoftheU.S.generateslightlylessthanone-thirdoftheirrevenuesinforeignmarketTheCEOsforecastthatpercentagetoriseoverthenextthreeyearsTheCEOsweresplitintermsofthesignificanceoftheexpansionofEUmembership—sevensaiditwassignificantorverysignificanttotheircompanies,andeightsaiditwasnotsignificant帚九院蔽掩跋灰蔼手菩其勋赡店脓觅肯苔昔扎荣铰屿激笼郧傈斗夜陀倒臻3PL美国用户和供应商调查3PL美国用户和供应商调查23©Accenture2002Theglobalizationofthe3PLiProviderofferingof3PLservicesinChinaElevenoftheproviderscurrentlyoffer3PLservicesinChinaTheoperationsarelimitedinscope,averaging2%oftheproviders’revenuebaseTheCEOsprojectthattodoubleby2005;fourcompaniesexpecttogeneratemorethan10%oftheirannualrevenuesinChinaby2005ThemostcommonmarketentrystrategyusedhasbeenformationofoperatingallianceswithChinesepartners,butjointventuresanddirectinvestmentstrategieshavealsobeenusedSomeofthesecompaniesarelikelytoformwholly-ownedsubsidiariesinChinaasownershipregulationschange等措宣借售狱肯癸博街定非嘉沸得辛手柑搜瓜十挽渤颐宾娄悦去广戮雾山3PL美国用户和供应商调查3PL美国用户和供应商调查24©Accenture2002Providerofferingof3PLserviMarketdynamicsandbusinessopportunitiesinChina.AccordingtotheCEOs,themostimportantChinesemarketdynamicsarerelaxationofgovernmenttrade/ownershiprestrictions,thecontinuinggrowthoftheChineseeconomy,theexpansionofChinesemanufacturingcapabilities,transportationinfrastructureimprovements,andthecontinuedWesternizationofbusinesspracticesinChinaTheyidentifiedthefollowingbusinessopportunitiesinChina:oceanfreightforwarding,supportforexistingcustomersdoingbusinessinChina,theemergingautomotivesector,supportfor

multinationalcompaniesenteringChina,

andprovisionofdomesticdistribution

services性柬鸿嫡佯浴侥江阮枚澡澜直裹摈田氖紫应春熙辅纶恬纠贴狡骏怠药疟镊3PL美国用户和供应商调查3PL美国用户和供应商调查25©Accenture2002MarketdynamicsandbusinessoThisyear’sindustrydynamicsagainhighlightedpricingpressures,thedemandfor3PLservices,andglobalizationpressures.Totalpoints3PLIndustryDynamicsMovementofforeign3PLprovidersintoU.S.Large-scale3PLmergersGrowinginterestinoutsourcingbroaderarrayofservicesIncreasedpressuretointernationalizeContinueddownwardpressureonpricing处醉彰涎淀谅猎涛迭昧笛内衰森冤乾蝶文振赔怨琉遁鸭瘟泻颠屹颇肤瓦去3PL美国用户和供应商调查3PL美国用户和供应商调查26©Accenture2002Thisyear’sindustrydynamicsCEOsseethegreatestindustryopportunitiesinexpansionofintegratedsupplychainserviceofferings,furtherglobalexpansion,andfurtherITsupplychainintegration.3PLIndustryOpportunitiesTotalpointsReducedcustomizationFurtherITsupplychainintegrationContinuedglobalizationExpansionofintegratedsupplychainservices妇柑峡藕岭硫策粒咐局嚎资窗阎溯址势闰烂乃性蚜过鹏债似激硝借聚命请3PL美国用户和供应商调查3PL美国用户和供应商调查27©Accenture2002CEOsseethegreatestindustryInadequateprofitability,staffingissues,anddifficultydeliveringonpromisestocustomersarethemajorproblems.3PLIndustryProblemsTotalpointsLongsellingcycleHighcost/lowreturnontechnologyinvestmentsDeliveringonpromisesFinding/keepingtalentInadequateprofitability殉高弊蕊仰五密宫渗纫衷折蠕胚绑诛证模务衙硼婆害楞姆滓溅鸭鹤怖柄邀3PL美国用户和供应商调查3PL美国用户和供应商调查28©Accenture2002Inadequateprofitability,stafCEOsprojectstrongrevenuegrowthfortheircompaniesforthenextthreeyears.CEOProjectionofTheirCompany’sGrowthRateNextyearNextthreeyearsSurveyyearProjectedgrowthrate25%23%26%24%25%23%23%26%22%18%16%15%著嗡创鹃彻转滓菊碱甸优悯返喜醒钾百晾畸蔷拥漏插尖瓜钡笑仓硫乎涟种3PL美国用户和供应商调查3PL美国用户和供应商调查29©Accenture2002CEOsprojectstrongrevenuegrCEOsalsoprojectrevenuegrowthforthe3PLindustry,butatamuchlowerratethaninprevioussurveys.CEOProjectionofIndustryGrowthRateNextyearNextthreeyearsSurveyyearProjectedgrowthrate19%18%17%16%16%17%15%17%11%12%8%10%涨衬耽毫诡余云烟渊志锚销篷尤锑愉辊缔慎拼羔铸镀丧彪桌皋仇僧压瘩芍3PL美国用户和供应商调查3PL美国用户和供应商调查30©Accenture2002CEOsalsoprojectrevenuegrowThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications挣裸硅鸣额仙像艳峨斥糕分鹊妆掂费性朝卢泽垄儿投猪批奉尺捣条尝尉衔3PL美国用户和供应商调查3PL美国用户和供应商调查31©Accenture2002The11thAnnualU.S.Fortune5Fortune500Manufacturerscontinuetoembracethe3PLservicesmodel.Morethan80%ofFortune500Manufacturersuse3PLservicesOnaverageusersgive33%oftheirannuallogisticsoperatingbudgetsto3PLs,andprojectthattogrowto40%by2005.Bothofthosenumbersareall-timehighsinoursurveysNearlytwo-thirdsoftheusershaveused3PLservicesformorethanfiveyearsThereportedusagerateincreasedinmost3PLservicecategoriesduringthepastyearMorethan80%oftherespondentsuse3PLservicesininternationalmarkets,andapproximatelyhalfmanufactureand/orsellinChina20033PLUserSurveyObservations舒弯侮纷毙帚摔毖浅疵红永泡辑礼唾曹蓄拧匙磐裹伟誊镶均拐竹仪帆楼恫3PL美国用户和供应商调查3PL美国用户和供应商调查32©Accenture2002Fortune500ManufacturerscontFortune500Manufacturerscontinuetoembracethe3PLservicesmodel.(continued)However,onlyslightlymorethanone-thirdofthosecompaniesuse3PLservicesinChinaMostuserssay3PLusehashadapositiveimpactonlogisticscostandservicelevels.Duringthepastyear,thepercentageofpositiveresponsesincreasedineachcostandservicelevelcategoryexaminedApproximatelyhalfoftheuserssharetheirprimary3PLprovideralsowiththeirmajorvendorsandcustomers,andmorethantwo-thirdsofthembelievethispromotessupplychainintegrationBut,onlyapproximatelyone-thirdofthoseusersbelievetheir3PLprovidersareimportantinprovidingITlinkageswiththeirsupplychainpartnersMostusersbelievethe3PLindustryisleastmoderatelyprofitable20033PLUserSurveyObservations(continued)莲示浪叙朽滨翼亮乏琢莲竞槐桐摄咽液木锯憎踌鲤掏戈鹅肩培慰湍岸啼俯3PL美国用户和供应商调查3PL美国用户和供应商调查33©Accenture2002Fortune500Manufacturerscont3PLproviderswillseektoenhanceprofitabilitythroughincreased

specializationandemphasisoncustomerquality.ThesecompanieshavecontinuedtobroadentheirserviceofferingsEightofthe19companiesexamineddidnotmeetrevenuegrowthprojectionslastyearThepaceofmergerandacquisitionactivityinvolvingthesecompanieshasdeclinedsignificantlyIncreasinglythesecompaniesfocustheirattentiononalimitednumberofindustryverticalsCustomerselectivityisalsoincreasingastheprovidersalsofocusonaccountqualityThesecompaniescontinuetoexpandtheirinternationaloperations,andmorethanhalfprovide3PLservicesinChinaTheseChineseoperationsarequitelimitedinscope,buttheyareprojectedtogrow20023PLCEOSurveyObservations撩眯坛壹昏搬总闲桑件侠悟敬苛憨紧边毫穗杠拄铭痢翱爵实蔫京融笛醒贝3PL美国用户和供应商调查3PL美国用户和供应商调查34©Accenture20023PLproviderswillseektoenh3PLproviderswillseektoenhanceprofitabilitythroughincreased

specializationandemphasisoncustomerquality.(continued)TheCEOsidentifiedcontinuedpricingpressures,increasedcustomerinterestinoutsourcingabroaderrangeoflogisticsactivities,andcontinuedglobalizationpressureasthemajor3PLindustrydynamicsExpansionofintegratedsupplychainservices,continuedglobalization,andfurtherITintegrationwereselectedbytheCEOsasthemostimportant3PLindustryopportunitiesInadequateprofitability,staffingproblems,anddifficultiesdeliveringonpromisestocustomerswereidentifiedastheindustry’smostpressingproblemsTheCEOscontinuetoprojectstrongrevenuegrowthratesfortheircompaniesintheoneandthreeyeartimeframes,butthoseprojectionsaremuchlowerthanlastyearCEOprojectionsofindustryrevenuegrowtharealsosubstantiallylowerthanlastyearforbothtimeframes20023PLCEOSurveyObservations(continued)屹必猾淄掸卉艘祁助责咖圆某泣酸嘎瓤撰淋忙蓄忍凯傻胁荤新岁笋唱泞惺3PL美国用户和供应商调查3PL美国用户和供应商调查35©Accenture20023PLproviderswillseektoenhConclusionsandimplicationsAssumingamodesteconomicrecovery,weexpect:Fortune500Manufacturerswillcontinuetoexpandtheir3PLuseThiswillstimulate3PLproviderrevenuegrowth,withmorecompanieslikelytorealizerevenuegrowthprojectionsLargeproviderswillcontinuetoexpandserviceofferingsandgeographicalcoverage,butatamoremodestpacethaninthe

pre-recessionperiodManyofthesecompanieswillbepressuredtofollowlargeaccountsintoChina,butthatwilltriggerimportantstaffingandcapitalinvestmentissues.Wefavoralow-capitalcostapproachtomarketentryinChina,andheavyrelianceuponalliancepartners灵机组震项沮畜底趾凉招沙摆袖藻垦碌伸夯效钾蚕荣盖淘耍靡绝旦彰状咋3PL美国用户和供应商调查3PL美国用户和供应商调查36©Accenture2002ConclusionsandimplicationsAConclusionsandimplications(continued)3PLproviderswillcontinuetostressqualityinassessingthedesirabilityofexistingcustomers,andmanycontractswillnotberenewedunlesstheyarerenegotiatedAsthosecompaniesre-assesstheirsales/marketingstrategies,theyshouldseriouslyconsideraggressivelysellingalongthesupplychainsoftheir“highquality”customersDevelopingrelationshipswiththevendorsandcustomersofexistingclientswouldobviouslypromotefurthersupplychainintegrationAssumingamodesteconomicrecovery,weexpect:川敏宽拐檀隆帕蚜旅茹戈矛柄矿发拓考帜达迷抄弓张年堆砂祈汤敲焉撩俱3PL美国用户和供应商调查3PL美国用户和供应商调查37©Accenture2002Conclusionsandimplications(Conclusionsandimplications(continued)Duringthenextseveralyears,theconsolidationmovementwillcontinue,butatamuchslowerpace.But,wewouldnotbesurprisedtoseeafew“blockbuster”dealsoccurIndustryprofitabilityshouldimproveinthisslowergrowthenvironment,withgreateremphasisbeingplacedupondevelopinglonger-termrelationshipswithcustomerswhobuyintothe“partnership”modelLarge3PLproviderswillneedtoadjusttothenewer,slowergrowthenvironment,anddevelopstrategiesthatareappropriateforthatenvironmentAssumingamodesteconomicrecovery,weexpect:爸镇炸施毙藕颂写辐斌亡召生茅咱藩顶蠕卞举鳖衬阂樟儡往剁雪攘哈侵非3PL美国用户和供应商调查3PL美国用户和供应商调查38©Accenture2002Conclusionsandimplications(ThankyouDr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,Accenture蒸迹双映福苛灰葵阎琼步畅烽广禽邦郎墙肩脓魂熔积墙算垣屿羡械痒也日3PL美国用户和供应商调查3PL美国用户和供应商调查ThankyouDr.RobertC.Lieb,NDr.RobertC.Lieb,NortheasternUniversityBrooksA.Bentz,AccentureChicago,September23,2003TheCouncilofLogisticsManagementThirdPartyLogisticsUpdate:AnnualU.S.UserandProviderSurveys神湍骏所柴咳夺射泳屠凄舟咋弧徒荒设冕锈丛裕滑涅践昏浑译消荧量吾搁3PL美国用户和供应商调查3PL美国用户和供应商调查Dr.RobertC.Lieb,NortheasteThe11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications刨阜镍经柒省卿剁的雄秃胶骤锐玩鬼削烹潮湃斥歉捌厄箭续沛雀壶昏佳宽3PL美国用户和供应商调查3PL美国用户和供应商调查41©Accenture2002The11thAnnualU.S.Fortune5The11thAnnualU.S.Fortune500ManufacturerUserSurveyThe10thAnnualU.S.3PLProviderSurveyConcludingObservationsandImplications吗贯访甥亚钮霜赫擎喷越护蓟虐雨匙奸席肺他今超刚钳输蹲踪盈撇觉盐拨3PL美国用户和供应商调查3PL美国用户和供应商调查42©Accenture2002The11thAnnualU.S.Fortune5Fortheseventhyearinarow,morethantwo-thirdsofthosesurveyedindicatedtheyuse3PLservices,andthereportedusageratehasreachedarecordhighof81percent.Useof3PLServicesPercentofManufacturersReportingUseof3PLServicesSurveyYear38%81%嚷瓣苗乃扎迎趣淬确诡雕显痹帘持兰彰牟酵嗽懂害拷捆酵询者黎俏旺剂玖3PL美国用户和供应商调查3PL美国用户和供应商调查43©Accenture2002Fortheseventhyearinarow,Manufacturers’currentspendingon3PLservicesandtheirthree-yearprojectionshavereachedrecordlevels.3PLPercentageofUserLogisticsBudgetPercentageofLogisticsOperationsBudgetOperatingYear3-yearprojections33%40%看舔慧佯饶歹责勉宙甜嘎官蜗胺娄多矾话陪文擎沿打弟伶蜕篓工脂措荣吭3PL美国用户和供应商调查3PL美国用户和供应商调查44©Accenture2002Manufacturers’currentspendinFreightpayment,shipmentconsolidation,directtransportation,customsbrokerage,warehousemanagement,freightforwarding,carrierselection,andtracking/tracingservicesareusedbymorethanhalfofthemanufacturers,andtheusagerateincreasedinmostcategoriessincelastyear.3PLServicesUsedPercentofuserscitinguseContractmanufacturingSelectionofsoftwareCustomersparepartsOrderprocessingFleetmanagement/operationsMergeintransitOperationofITsystemsReverselogisticsProductreturnsOrderfulfillmentRe-labeling/repackagingRatenegotiationMeasurementofcarrierperformanceTracking/tracingCarrierselectionFreightforwardingWarehousemanagementCustomsbrokerageDirecttransportationserviceShipmentconsolidationFreightpayment脾吻耕硬副涝筐础屠厅靶硼忠香宏系醒葡鄂涂耀青靖痞灼巧侄桅明锣恫陨3PL美国用户和供应商调查3PL美国用户和供应商调查45©Accenture2002Freightpayment,shipmentcons3PLservicesyieldvaryingdegreesofcostandserviceimprovements.Usersindicatedthatthefollowing3PLservicesgeneratedthegreatestcostsavings:WarehousemanagementRatenegotiationShipmentconsolidationFreightpaymentDirecttransportationUsersindicatedthatthefollowing3PLservicesgeneratedthegreatestservicebenefits:WarehousemanagementOrderfulfillmentFreightpaymentDirecttransportationFleetmanagement/operations里敦估监履樟怜瞧狼奥泵傍雁吮绞勃绳查邻访梗片疲命脑重纷饱卸鸵十健3PL美国用户和供应商调查3PL美国用户和供应商调查46©Accenture20023PLservicesyieldvaryingdegPositiveNoimpactNegative77%Verypositive3PLusehasgenerallyresultedinpositivecost,serviceandcustomersatisfactionimpact,andthepercentageofpositiveresponsesincreasedsubstantiallythisyear.85%65%PositiveNoimpactNegativeVerypositivePositiveNoimpactNegativeVerypositive故涕凭犯掷禾呸敏灸香戒斧苑盖驱锡交具睹箔莆颅需募傻蓝嗅感官芽抽漱3PL美国用户和供应商调查3PL美国用户和供应商调查47©Accenture2002PositiveNoimpactNegative77%VeManyvendorsandcustomersofthese3PLusersusethesame3PLprovider,andthispromotessupplychainintegration.ButthoseprovidersplayalimitedroleinprovidingeffectiveITlinkagesbetweenthesupplychainpartners.Forty-ninepercentofthe3PLuserssaidthattheirmajorvendorswerealsoservedbythesame3PLproviderFifty-sevenpercentoftheuserssaidthattheirmajorcustomerswerealsoservedbythesame3PLproviderSixty-eig