商务英语听说上课后答案解析

1、.Reference KeyUnit 1Part I Lead-in Part II Listening & Speaking 1I Listening1. Listen to the first part of a job interview and complete the chart below.NameWang XiaoxiaAge24Place of birthGuilinMarital statusSinglePresent address45 Huang Shi RoadNationalityZhuang minorityHealthVery healthy, somewhat

2、short-sightedPersonalityHonest, hard working, and quite creative, butsomewhat reserved and not very sociableHobbies1. photo-taking and traveling2. sports3. reading and singingFamily1. A harmonious and happy family2. Four people in her family: her parents, her elder sister and herself3. Her father is

3、 an engineer, her mother a bank teller, and her sister an air-hostess.2. Listen to the second part and complete the chart below.School AttendedDuration of SchoolingMajorMinorAverage ScoreDegree or Diploma ObtainedZhongshan4 yearsInternational BusinessComputer science, statistics,advertising85BASouth

4、China3 monthsComputingComputer Operators Qualification Certificate3. Listen to the third part and complete the chart below.Work UnitLength of ServicePositionResponsibilitiesReasons for QuittingAn import & export corporation2 yearsExport Department1. Dislike for the management there2. No chance of pr

5、omotionA private company1.5 yearsQC inspectorChecking if rawmaterials, workmanshipand finished products, and packaging are upto the specifications and standards of samples1. The working environment and the way they were treated2. Her work there not in line with her area of study in university4.Liste

6、n to the fourth part and complete the chart below.Reasons for joining the company1. The company is one of the worlds largest manufacturers of electronic products.2. Shell be able to develop her abilities, and make some contributions to the company.Qualifications & Special Skills1. Proficient in Engl

7、ish2. Able to speak fluent Mandarin, Cantonese, and a little Japanese3. Able to operate a computerStarting Salary ExpectedThe appropriate rate of pay for a person with her experience and educational backgroundWorking Days & HoursMon.-Fri. 9 a.m to 5 p.m.Fringe Benefits1. Life insurance and health in

8、surance2. A ten-day paid vacation a year3. A year-end bonusTrial Period6 monthsContact Phone Number36206789E-mail AddresswangxxPractice 11.Interpret the sentences in the brackets into English.A:May I ask you a few questions about your personal details?A:Are you married?B:I was born in Chengdu, Sichu

9、anB:I have a temporary residence permit for Guangzhou.B:Im fond of reading and surfing the Internet.B:Im quite optimistic, hard-working, responsible, and enterprising.B:Im in good health/healthy except that Im somewhat/kind of near-sighted.A:Whats the strength of the lenses of your glasses?Work in p

10、airs, making up a dialogue according to the following situation.Practice 2 Pair Work1.Interpret the sentences in the brackets into English.1Whats your educational background?2I major in English and minor in International Business Law.3Whats your highest degree?4What courses did you take in college?5

11、Which band did you pass in College English Test?What was your score? /How many points did you get?Making up dialogues according to the following situations.Practice 3 Complete the following sentences according to their contexts.1.What was your position in the company? What did you do in the company?

12、2.I was in charge of/responsible for 3.What company are you with?4.Do you have any work experience?5.Whats your present job?Practice 41.Interpret the sentences in the brackets into English.1Why did you quit?2What qualifications have you got?3Im enterprising, responsible, and optimistic.4Are you prof

13、icient in the English language?5I have got an accountants license.2. Making up dialogues according to the following situations.Practice 5 Part III Listening & Speaking 21.Refer to Transcripts2.Refer to Transcripts.3.Role Play1A:Come in and take a seat please.B:Thank you.A:May I have/know your name,

14、please? B:My names Zhao Xiaofang.A:Miss Zhao, shall we get down to the interview? First, Id like to ask you several personal questions.B:OK.A:Are you from Guangzhou?B:I was born in Sichuan but brought up in Guangzhou.A:Have you got a permanent residence permit for Guangzhou?B:Yes, Im a resident of G

15、uangzhou.A:How old are you? B:Im 26 .A:Are you single or married?B:Im single. In my opinion, young people shouldnt be in a hurry to get married. Instead, they ought to develop their careers first.A:I quite appreciate your view of point. Can you say something about your interests and hobbies?B:Im ver

16、y interested in surfing the Internet and collecting stamps. Im also fond of reading.A:What kind of books do you prefer?B:I prefer English novels in the original.A:Do you love sports?B:Yes, I do. I like tennis and bowling very much.A:Do you enjoy playing or watching?B:Both. /I like both.A:What kind o

17、f personality do you think you have?B:I think Im relatively reserved/introverted and not very sociable, but Im hard-working /diligent, honest, independent, and efficient.A:What university did you graduate from?B:I graduated from Guangdong University of Foreign Studies.A:When did you graduate?B:1997.

18、A:What was your major?B:I majored in International Business.A:Did you receive a degree?B:Yes, I obtained a BA degree.A:What were your minor subjects?B:I minored in IT , International Business Law and Marketing.A:What were your grades in university?B:Not bad. I got an eighty-eight average.A:Whats you

19、r English level?B:I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A:Next, would you tell me about your work experience?B:All right. After I graduated from university, I joined Guangzhou Branch of a bank. Im in charge of overseas ac

20、counts. Up till now, Ive worked there for about two years.A:Do you like this job?B:Not really, for its not challenging and creative.A:Is this the main reason you want to quit?B:I think so.A:Why are you interested in choosing to work for our company?B:Your company is a famous international company. I

21、f I could have an opportunity to work for your company, I believe I could better develop my abilities.A:Do you think you have qualifications for this job?B:As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think Ill become famili

22、ar with your companys procedures very soon.A:What other special skills do you have?B:I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A:What starting salary would you expect?B:Id like to start at 3000 Yuan.A:Whats your present monthly salary?B:3500 Yuan.A:When do yo

23、u think youre available for this job?B:In a month.A:Have you got any questions you would like to ask me?B:What are your working hours and fringe benefits?A:We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a t

24、hirteen-day paid vacation excluding the public holidays. At the end of the year, employees receive a year-end bonus, which is linked to their performance and contributions.B:I see.A:By the way, when can I expect to have your decision?B:In two or three days. Well let you know by phone when we make th

25、e decision.A:Thank you. I hope to have an opportunity to work for your company.4.VII.Supplementary ReadingQuestions1.Researching a company makes you stand out in an interview. It shows that you are really interested in working there.2.He/She needs to practice out loud for the interview because this

26、will help him/her sound more polished and concise and less nervous in the actual interview. 3.Yes, it is, for dressing properly is the best way to make a good first impression. What you need to wear in an interview is based on the nature of a job you are applying for.4.Good interview etiquette means

27、 being on time for your interview; being aware of your body language; keeping the interview positive.5.There are two reasons: employers want to know if youre truly interested in the position; they also want to know that you have all the information you need to make a decision, if offered the job.Uni

28、t 2Part I Lead-in1.1make a phone call2telephone sb.3phone sb.4ring sb. up5call ernational access code; country code; area code; telephone number.3.Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1- May I

29、 speak to Mr. Smith, please?- Hold on, please. Ill get him for you.2- Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3Who would you like to speak to?4Would you please tell me who is calling?5This is Mary, secretary of the General

30、 Manager.6Sorry, Im afraid you have/dialed the wrong number.7Im afraid there is nobody by that name here.8Id like to place/make a long-distance collect call to New Zealand.9Sorry, the line is bad. Could you please speak up?10Miss Davies, you are wanted on the phone/theres a phone call for you.4.Do y

31、ou know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time and place.Engagement means an arrangement to meet someone or to do something.Date means an informal meeting usually between people of opposite sexes.5.What do you t

32、hink a receptionist should do or say when she/he receives a visitor?What he/she will doWhat he/she will sayOffer to greet the visitorOffer to help the visitorGet a cup of tea or coffee for the visitorAnswer the phone callsShow the visitor the wayCheck the identification of the visitorAsk the visitor

33、 to sign the registerCall a taxiGood morning/afternoonCan I help you? /May I help you? /Is there anything I can do for you? /How may I help you?Have you got an appointment with him/her?May I have your name?Would you like a cup of tea/coffee?Take a seat, please.Just a minute. Ill tell him/her youre h

34、ere. Would you come with me, please? Ill show you to his/her office.Part II Listening & Speaking 1I ListeningListen to five telephone calls. As you listen, complete the chart below.Name of the person making the phone callName of the person or organization wanted on the phoneReason for callingMessage

35、Call 1Michael JordanSingapore AirlinesEnquiring about the flights to New York from Hong Kong on FridayMorning flight: 10:05 a.m.Night flight: 9:15 p.m.Call 2Mr. Jackson Li Longmaking a complaint about the poor quality of the goodsInferior quality of productsCall 3Joy DaviesGarden Hotelcancelling the

36、 reservationCancellation due to something unexpected Call 4Williams Mr. JohnsonAsking if Mr. Johnson could see him on FridayWilliams phone number: 453 6789Call 5MaryJimmyAsking Mary to have dinner with himMary cant have dinner with Jimmy due to Marys prior engagement.2.Listen to the conversation bet

37、ween Xiao Li, the secretary, and a foreign visitor, Mr. Robert. As you listen, mark with a tick .Xiao LiMr. RobertOfferingAcceptingDecliningto take his coatto take a seatto have a cup of coffeeto have some biscuitsto call a taxito keep his suitcase3.Listen to four dialogues at a reception, and compl

38、ete the table below.NameCompanyPlace/person to visitPurpose1st visitorGeorge DaviesMotorola, Guangzhou OfficeGeneral Manager, Mr. LiDiscuss future cooperation2nd visitorJohn SmithAT&TFinance DepartmentDiscuss account problems3rd visitorMikeEpson Service CenterThe printing roomCheck & fix the printer

39、4th visitorXu MinChina DailyManaging DirectorInterview himV.Language FocusPractice 1Refer to File 1 .Practice 21.Interpret the sentences in the brackets into English. A:May I speak to Paul, please?B: the line is bad/its a bad line. Could you speak up, please?B:Hang on; Ill get him for you. Im afraid

40、 hes not in/here/available at the moment.A:Do you happen to know when hell be back?A:Could I leave a message?B:Would you hold on a minute? Ill get a pen and a piece of paper.A:Could you please ask him to return my call?B:Could you spell your name, please?A:Have you got it?B:Yes, Ive got it.2. Practi

41、ce 3Practice 4 Make an offer according to the following situations:Would you like me to help you with your luggage?Shall I give you a hand with cleaning the office?3.Let me send you to the hospital/clinic on my bike.4.Do you want me to check/fix the computer, Billy?5.Would you like me to get lunch f

42、or you?6.Shall I open the windows?7.Do you want me to give you a lift?8.Would you like me to get some A4 paper?Practice 5Is it all right if I pay by credit card?Im afraid you cant. This telephone is for business purposes only.Id rather you didnt, if you dont mind.Can we buy these products by instalm

43、ent?5Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 2Refer to Transcripts.Refer to Transcripts.Refer to Transcripts.这部分完全和transcript这部分完全和transcript一样,应该不用再详细写出II. InterpretingA:Good morning, Guangzhou Import & Export Company.B:May I speak to Mr. Liu, Fina

44、nce Manager, please?A:Hold the line, Ill put you through. Sir, youre through.B:Thank you.A:Youre welcome.2A:Id like to speak to Kate, please.B:Im afraid theres nobody by that name here.A:Sorry, I have the wrong number.B:Thats all right.3A:Hello, could I speak to Mr. Williams, please?B:Im sorry; hes

45、at a meeting at the moment. Could you call back later?A:Can I leave a message?B:Sure. May I ask whos calling, please?A:This is David Copperfield from Philips.B:How do you spell Hewlett Philips and your name?A:Philips P-H-I-L-I-P-S; David D-A-V-I-D; Copperfield C-O-P-P-E-R-F-I-E-L-DB:Ive got it. What

46、s your phone number, please?A:My phone number is 2348-4687.B:Whats your message?A:Im going on a business trip to Australia next Wednesday. Id like to see him on Friday morning. Could you ask him to return my call?B:OK.A:Thank you.4A:Hello, may I speak to Miss Black, please?B:Its a bad line/The line

47、is bad. Could you speak louder, please?A:Id like to speak to Miss Black.B:Sorry, I still didnt hear you clearly. Can you please put the receiver closer to your mouth?A:OK. Is Miss Black there?B:Just a minute, Ill get her for you.A:Thank you.5A:Good morning, sir. Can I help you?B:Good morning, Miss.

48、Id like to see the Personnel Manager, Mr. Smith.A:Have you got an appointment with him?B:Yes. I think hes expecting me.A:May I have your name, please?B:Im Mr. Kong from China.A:Could you wait for a moment? Ill call to tell him youre here.B:All right. Thank you.III.Role Play1Refer to File 2 .2Refer t

49、o File 3 .3VII.Supplementary Reading1.Public corporations refer to those created by national governments or municipalities such as cities, towns, and villages, to carry out such governmental functions as collecting taxes, enforcing ordinances and raising capital through the sale of bands while priva

50、te corporations mainly refer to those founded and owned by an individual or a small group of individuals.2.Two types of stock: common stock and preferred stock.3.The responsibility of the board of directors is to determine basic corporate policy and select the top officers of the corporation, such a

51、s the chief executive officer, to manage operations.4.The rights and benefits of a stockholder vary according to the type of stock held. Holders of common stock usually must approve changes in the corporations profits, such as an amendment of the corporate charter, and share in the corporations prof

52、its, elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock di

53、vidends. However, holders of preferred stock do not have the right to vote.5.The two ways a corporation often uses to raise money are to issue shares of stock and to sell bonds.Unit 3Part I Lead-in1. Can you figure out what their jobs or professions are?.1accountant2coach3conductor4beautician5report

54、er6secretary7manager8chef2.3.All of them.Part II Listening & Speaking 1I Listening1.Listen to some small conversations and complete the chart below.NameJob or ResponsibilityAlice BrownprogrammerJenny ThomsonphotographerDavid Parkinspublic relationsKim Harleypersonnel managerKen Brooksfinancial contr

55、ollerAlan Shawchief engineerJill Walkermarket researchJoan Riverssecretary2.Listen to two persons talking about their jobs and responsibilities, and then complete the chart below. PersonItemFirst PersonSecond PersonNameJack BrownMandy LiCompanyToshiba Company LtdGuangzhou Otis Elevator Company Ltd.D

56、epartmentHuman ResourcesMarketing DepartmentPositionDirectorVice-managerResponsibilitiesIn charge of all personnel matters, including recruiting new employees, liaising with other departments, organizing training courses, and dealing with retirement arrangements.Responsible for after-sales service,

57、including dealing with customers complaints and liaising with the Production Manager so as to let him know the feedback of the customers about the productsPractice 11.2. Interpret the following sentences.1A:I didnt expect to meet you here. How are you?B:Very well, thanks. And you?A:Not bad. Havent s

58、een you for a long time. What company are you with at present?B:I work as an accountant in a Sino-foreign joint-venture. How about you?A:Im now a self-employed businessman. I went into business two years Ago, starting a company with my friend.B:What line of business is your company in?A:We deal excl

59、usively in cosmetics. But now this line of business is not very brisk. The company is now just breaking even. Hows your wife doing?B:Shes laid off/unemployed. Her company was closed down half a year ago. Shes now hunting for a job.A:Im so sorry to hear that. Please say hello to her for me.B:I will,

60、thank you.2A:Whats your job in the company? /What do you do in the company?B:Im in the Marketing Department. My job mainly involves market research and product promotion.3A:Where do you work at present? /What company are you with at present?B:I work in/am with a private company.A:Whats your job? /Wh