喜来登(Sheraton)酒店房务部楼层主管岗位职责

1、Job Summary:Responsible for cleanliness and service on assigned guest room floors during shift.Duties & Responsibilities:Responsible for assigned floors and guest rooms during shiftWork closely with the Reception to ensure correct room status at all times.Ensure highest standard of cleaning in assig

2、ned areasEnsure guest privacy is respected when DND status is displayedSupervise turndown serviceResponsible for strict key controlInspect regularly guestroom corridors and public areasReport maintenance issues promptly to EngineeringEnsure compliance of Lost & Found proceduresKeep floor linen rooms

3、 neat and tidyMonitor productivity of the unitPrevent and resolve grievancesResolve disputesDiscipline staff when necessaryCheck Housekeeping associate srooming, personal hygiene and appearance16. Assist with the preparation of associates duty rosterFacilitate multiskillingAssist with staff training

4、 and development19. Provide ongoing advice and support to associate s under your supervisionSupervise associates performanceProvide one to one instruction to staff members when requiredDeliver high quality service to guestsEnsure guest needs and reasonable requests are metSeek opportunities to conti

5、nually improve guest service, by reporting guest commentsTake appropriate action to resolve guest complaintsPromote the hotel and Sheraton products and servicesMaintain a high level of product and service knowledge in order to explain and sell services and facilities to guests28. Adhere to the hotel

6、 s securitymergencyand policies and proceduresLog security incidents and accidents in accordance with hotel requirementsAdhere to hotel cleaning and maintenance programsEnsure a high level of cleaning is maintained in your work areaEnsure all reporting and servicing deadlines are met on a timely bas

7、is岗位概述：当班时负责所分配的楼层的清洁及服务职责义务：当班时负表所有分配的楼层和客房与接待部门密切合作确保任何时间内正确的房态确保所分配的区域的高度清洁确保在 “请勿打扰 ”状态下客人的隐私被维护监督夜床服务负责钥匙的严格控制对客房的走廊和公共区域进行常规检查迅速向工程部汇报维护活动确保依照失物招领程序办事维持楼层布草房的干净和整洁监督单元工作效率避免和调解抱怨解决争端约束员工遵守纪律检查客房部员工的仪表 ,个人卫生和形象协助准备员工排班表鼓励员工掌握多技能协助进行员工的培训和发展给予所管辖的员工以不断的建议和支持指导员工表现必要时对员工进行个别面对面指导提供高品质的对客服务确保客人需求与

8、合理的要求被满足通过汇总客人的意见汇总，,寻找机会不断发展对客服务采取合适的行动解决客人的抱怨促销酒店与喜来登的产品与服务维持对产品和服务的高度了解以便于向客人解释和销售服务和设施坚持酒店安全制度、紧急情况33. Carry out other tasks as directed by your supervisors29.依照酒店要求记录安全日志和事故记录30.坚持酒店的清洁和养护31.保持维护所在工作区域的高度整洁32.保证所有报告和服务都按时完成33.完成你上级交待的其它任务Job Knowledge / Skill:专业知识技能：Good knowledge of Housekeepi

9、ng Guest floors daily operation.具有良好的管家部楼层日常操作方面的知识。Education:教育：Graduate from college or can be replaced by adequate experience.大学毕业或具有与之相等的丰富的工作经验。Experience:经验：Minimum 2 years to be room attendant and 1 year supervisor in Housekeeping至少具有管家部2 年楼层服务员和1 年主管工作经验。department.Additional Skill required:其它技能要求：Good supervisor to people and com