高三英语写作专题8投诉信课件

1、8. 投 诉 信8. 投 诉 信文体概述 写投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公正客观。投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。2. 投诉的具体原因。3. 希望得到的结果。文体概述 写投诉信是人们在遇到一些不文明现象、1. 抱怨 _2. 表达不满 _3. 忍受 _4. 对满意 _5. 糟糕的服务 _poor servicecomplain about/make a complainconvey/express ones dissatisfactionput up with/bear/st

2、and/toleratebe content/satisfied with常用语块poor servicecomplain about/mak6. 采取措施 _7. 解决问题 _8. 预防发生 _9. 调查此次事件 _10. 以粗鲁的方式 _in a rude mannertake measures/take steps/take actionhandle/deal with/solve the problemprevent/stop/keepfrom happeninginvestigate/look into the matter/incident6. 采取措施 _11. 向道歉 _12.

3、 出乎意料 _13. 不用说 _14. 要求退款 _15. 一个满意的解决方法 _make an apology to/apologize toout of ones expectationneedless to saydeclare a refunda satisfying solution11. 向道歉 _套用句式1. 我写信是投诉关于I am writing to complain about2. 我写信是想表达关于的不满。Im writing to express my dissatisfaction about套用句式1. 我写信是投诉关于3. 我对不满意有一些主要原因。首先，更糟糕

4、的是，最后，There are some main reasons why I am not content with Firstly, Whats worse, Eventually, 3. 我对不满意有一些主要原因。首先，更糟糕的是，4. 我真诚地希望你能认真调查这件事情，并且采取恰当的措施防止类似事件再次发生。I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be t

5、aken to prevent such an incident happening again.5. 你若能尽快采取措施处理这个问题，我将感激不尽。I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.4. 我真诚地希望你能认真调查这件事情，并且采取恰当的措施防习作修改To whom it may concern, I am one of your customer. I ordered a set of books on yo

6、ur website two weeks before, but I didnt receive them not until yesterday. And much to my disappointment, the books were too poorly packed up that the cover of one book is torn. To make matters worst, it is not complete set, as I found one book missing.aworsewas so ago customers 习作修改To whom it may c

7、oncern,awo I am sorry to have received such poor service, but I believe I have every right to ask you to deal with this problem. I hope that you either return my money nor deliver a new set of books to me. Besides, Id like to be informing of the process of your dealing with my complaint. Looking for

8、ward to your reply.Yours,Li Hua informed or and I am sorry to have receive 本文是李华向书商投诉，一来发货慢，二来包装得不好，导致有一本书的封面损坏，而且还漏发了一本书。他希望书商要么退款，要么再寄一套新书给他。1. customer customers 因one of后加名词复数。2. before ago 因从现在算起到过去的时间，一般用ago。3. 去掉until前的not 因notuntil结构中的not已出现在didnt处了。4. too so 此处是sothat结构，意为“包装得不好，结果有一本书的封面裂了”

9、。 本文是李华向书商投诉，一来发货慢，二来包装得5. is was 描述过去发生的事情，谓语动词应该用过去式。6. worst worse 这里指“更糟糕的是”，用比较级即可。7. complete前加a 上文有提到“ordered a set of books”，订购了一套书，所以这里对应的要加上a。8. but and 两句话是顺承关系，用and连接。9. nor or 因eitheror(要么要么)是固定搭配。10. informing informed 这里是指“被告知”，应该用动词的过去分词。5. is was 描述过去发生的事情，谓语动词应该用课堂练习 假定你是李华，你购买了一部某

10、外国公司生产的手机，发现有质量问题。请用英文写一封电子邮件，内容包括：1. 问题：手机不响铃，不能发微信；型号新，无配件，无法维修。2. 要求：公司应尽快予以更换或退款。注意：1. 词数为100左右；2. 可以适当增加细节，以使行文连贯。参考词汇：配件 spare part课堂练习 假定你是李华，你购买了一部某外国公司Dear Sir, Im writing to express my dissatisfaction about the mobile phone I bought from your company last week. The reasons for my dissatisf

11、action are as follows. It didnt ring or send WeChat messages since two days ago. Dear Sir,Whats worse, I was told that it was a new model, so I couldnt get it fixed without the right spare parts. Therefore, I hope to change it for a new one or I declare a refund. Ill appreciate it if my demand is me

12、t. Thank you for your consideration and I am looking forward to your reply. Sincerely yours, Li HuaWhats worse, I was told t课外作业 假定你是李华，刚收到两周前在国外网络书店订购的英文原版书哈利波特与死亡圣器(Harry Potter and the Deathly Hallows)，发现其质量有些问题。请给客服经理写一封电子邮件说明情况，要点如下：1. 问题：印刷错误；缺页等；2. 要求：应尽快予以退款或换货。注意：1. 词数为100左右；2. 可以适当增加细节，以使行

13、文连贯。课外作业 假定你是李华，刚收到两周前在国外网络Dear Manager, I am writing to express my dissatisfaction about the original book named Harry Potter and the Deathly Hallows which I bought from your store two weeks ago. This morning I received a package from your company and as I eagerly unpacked it, to my disappointment I found there are some misprints and missing pages in the book. Dear Manager,Although it wont affect my reading of the story, I do wish to have a perfect one. Now this problem keeps worrying me. I hope to