工作中的沟通技巧

1、Communication Skills in the Office 工作中的沟通技巧1communicatekmju:nket to exchange information or conversationwith other people, using words, signs, writing etc: We communicated mostly by e-mail. 2communicate with People use more than words when they communicate with each other.3if two people communicate,

2、 they are able to talk about and understand each others feelings or desires: communicate with Parents sometimes find it difficult to communicate with their teenage children.4communicationkmju:nken the process by which people exchange information or express their thoughts and feelings: Good communica

3、tion is vital in a large organization.5the way people express themselves so that other people will understand: a weeks course in improving communication skills 6Means of Communicationemaili:mel 7Asking for Email Address询问电子邮件地址-Can I have your email address?-What is your email address?-Do you have a

4、n email account?-My email address is someone at hotmail dot com (someoneho).-Do you have his email address?-What was her email address again?8forward f:wd slashsl hypen hafn underscornndsk:(r) P.S：/ -forward slash（左斜线） -back slash （右斜线） -hyphen（连字符） _ -underscore（下划线）9Requesting information through

5、email通过邮件索要信息Can you send it to my email address?-You can send it to me through email?-Can you email it to me?-Can I email it to you?-Can I send you the information through email?10不确定邮箱地址是否拼写正确/确认对方是否有收到邮件 Comforming information-Can I verify your email address? The address I have on to be incorrect

6、.“ verify verfa to discover whether something is correct or true 11File fal a set of papers, records etc that contain information about a particular person or subject We will keep your details on file(store them for later use). 12appearp(r) used to say how something seems, especially from what you k

7、now about it or from what you can see Police say there appear to be signs of a break-in. 13-I am unable to email it tn you tell me your email address again?“-I am getting a mail saying it is undeliverable I might have misspellen I double check your email address?14undeliverablendlvrbl Undeliverable,

8、 returned tosender .misspellmsspel to spell a word wrongly Double check =check again15-The email address I sent it to was someon.Is this correct?“-I sent the email to someon.Didnt you get it?16-Thats the wrong email address.My email address is someon.“-Oh.I see the problem.My email address is someon

9、17Sending attachments through email 通过电子邮件发送附件 -I can send you the document through email.-Ill send you the images to your email account.-Can I send the documents to your email?-Can I email you the files.-Can I email the files to you?18documentdkjumnt a piece of paper that has official information o

10、n it a piece of written work that is stored on a computer19throughru: by means of a particular method, service, person etc: She got her first job through an employment agency. a success that was achieved through co-operative effort and wise leadership I heard about it through a friend.20imagemd a pi

11、cture on the screen of a television, cinema, or computer: Jill Sharpe was little more than a name, an image on a television screen. 21当传输文件格式有问题的时候 -I received your email,but I didnt receive the attachments.“-My company prevents many types on you send a text ?22attachment(s) ttmnts document or is se

12、nt with an email message: Ill send the spreadsheet as an attachment. 23spreadsheetspredi:ta document that contains rows andcolumns of numbers that can be used to calculate something 24column klm a line of numbers or words written under each other that goes down a page in a column Add up the numbers

13、in each column.25preventprventto stop something from happening, or stop someone from doing something: The rules are intended to prevent accidents.prevent somebody/something (from) doing something His back injury may prevent him from playing in tomorrows game.26texttekst the writing that forms the ma

14、in part of a book, magazine etc, rather than the pictures or notes: There should not be too much text in childrens books.27-Before you send the document,change the extension .doc to .txt and then send it.When I receive it,I will change it back to .doc before I open it.“-Hi Mary I sent you an email w

15、ith my proposal as an attachment .Did you receive it?28extensionkstenn a set of three letters that follow the name of a computer show what it is. For example, the extension .doc shows that a a written document. 29proposalprpzla plan or suggestion which is made formally to an official person or group

16、, or the act of making it The committee kmti put forward a proposal to reduce the time limit. 30当文件超出大小的时候 -The too large to send through email.“-My email account will only allow sending attachments that are 1 MB or smaller“-My email account will only allow me to receive attachments that are 2 MB or

17、 smaller.31当你发邮件出现了一些问题Email Problems当你的电子邮件收件箱满了的时候 -My email is getting full. I better delete some old mail.“-I better save my emails to my hard drive so I can make some room in my inbox.32deletedli:t to remove something that has been written down or stored in a computer: His name was deleted from

18、 the list. I deleted the mistake.33inboxnbks the place in a computer email program where new messages arrive: I had 130 emails in my inbox this morning.a container on an office desk that is used to hold letters, documents etc that you must deal with 34-How do I request more storage space for my emai

19、l account?I am constantly running out of space.-Youre running out of email space too? I have the same problem at least once a month.-I hate getting the mail that I am running low on space.35requestrkwestto ask for something in a polite or formal way: To request more information, please call our toll

20、 free number.36 request to officially ask for somethingconsult to ask someone for advicedemand to ask for something very forcefullybeg to ask for something in an anxious or urgent way, because you want it very much 37consultknsltto ask for information or advice from someone because it is their job t

21、o know something: If symptoms persist, consult a doctor without delay.consult somebody about something An increasing number of people are consulting their accountants about the tax laws.consult with I need to consult with my lawyer.38demanddm:ndto ask for something very firmly, especially because yo

22、u think you have a right to do this: I demand to know whats going on. 39begbegto ask for something in an anxious or urgent way, because you want it very much: beg to do something The children begged to come with us.beg somebody to do somethingI begged Helen to stay, but she wouldnt listen.beg (someb

23、ody) for somethingShe ran to the nearest house and begged for help.40make some room腾出一点空间storage space存储空间running out of sapce就是说快没有存储空间存邮件啦41-I just started my job so I havent received my email address yet.-My email account hasn,t been created yet. They said I should receive it tomorrow.42-I havent

24、 received any emails in the last four hours. I think the server is down or something.-I think the exchange server is down.Is down. Is somebody taking a look at this problem?-I cant send anything right now. Is anybody else having a problem with their email?43当你的工作邮箱账号坏掉的时候 -It could be a network prob

25、lem, but my email account is notworking.-I cant access my email right now. I think the server is down.44-Who should we contact if we are having email problems?-I keep getting junk mail in my work account.How did they get this email address?-How do I prevent junk mail?45server服务器junk mail垃圾邮件46Reply

26、and Reply All回复和全部回复 I sent out a mail to the whole group. I requested that they littlerme with their ideas.-When I receive a mail sent out to multiple people,I keep forgetting to send to all.47-Start a mail thread on your idea . I think everyone should get in on this discussion.-Do you want me to s

27、tart a mail thread for this?48注意：When you reply all, it goes out to everyone on the To line (收件人)and the CC line（抄送）.Can you copy me on that email youre going to send?发邮件的时候如果需要抄送某人，你可以说I CCd you.（我已经抄送你了哦！）在这里CC stands for Carbon Copy49Forwarding Mail转发邮件 -I cant find the mail about our next project. Can you forward the mail to me?-I got a useful email on productivity. I think I will forward it to our team.50-Ill forward you the mail I got from the manager.-I received a mail from the marketing manager.I dont know what she is