参考说明奔驰新analysis-advance feedback slides ver

1、Workshop Analysis China ver 2.1Advanced Workshop Workshop Analysis Feedback and Comments Submitted by :劉塘山Date :2011 07 29Service Centre :蘇州利星Address :蘇州市東環南路1500號Workshop Organisation Chart of your Service CentreNote:-The chart should indicates in three different colours:-Direct WorkersIndirect Wor

2、kersParts Dept. Personneland the individual group - total number of staffWorkshop Plan (sketch) of your Service Centre. 鈑噴工位 : 10 鈑噴工位 : 6 鈑噴工位 : 6(處於AH250廠外) 停 車 位: 28 捷徑 - 车间平面图.pdfThe sketch should indicates in three different colours :- productive workbays, (ii) unproductive workbays and (iii) p

3、arking bay(includes the total number for each group)Q: When a job card is given to a direct worker, who clock the job-time ON ?Direct workerTime keeperControllerService AdvisorSupervisor / foremenQ: When a direct worker had completed his job, who clock the job -time OFF ?Direct workerTime keeperCont

4、rollerService AdvisorSupervisor / foremenQ: Do you have incentive scheme for your technician.YESNO二、车间直接和非直接生产员工 2.1、车间直接生产员工的计算方法: 每个生产员工奖金组成(奖金分两块：小组奖金和个人绩效奖金) 直接生产员工奖金=(小组奖金个人绩效奖金)(考核分/100) 钣金、油漆暂不考虑个人绩效奖金，只记小组奖金。 工时分五块：现金标准工时，索赔标准工时，PDI标准工时，内部标准工时、保 险工时。 每组由多人组成，分为：组长、大工、中工、小工 平均每月实际工作时间:当月实际工作日

5、8(晚上加班工时不计算奖金，已发加 班费)如：该月实际工作日为22天、 228=176小时(当月实际工作时间) 目标工时=当月实际工作时间生产率生产效率 生產率效率生产率生产效率目标工时（以22天计算）组长50%120%106工时大工80%115%162工时中工80%110%155工时小工80%80% 113工时2.1.1、小组奖金 首先每小组应完成该组的工时指标： 小组目标工时=该组全部人员目标工时总和(根据人员变动、工作日将随时调整) 如： 小组工时目标工时80% 则该组当月没有小组奖金 目标工时80%小组工时目标工时 小组奖金每工时11元 小组工时目标工时 小组奖金每工时13元 小组奖金

6、分配比例：(将根据个人工作表现每月调整分配比率) 组长的奖金=该组奖金系数(20%-60%) 大工的奖金=该组奖金系数(16%-50%) 中工的奖金=该组奖金系数(12%-40%) 小工的奖金=该组奖金系数(8%-30%)Looking at your “productivity” figures (that is, below the bench mark or guideline) and yet incentive rewards are paid to direct workers, can we have your comments.Note: applicable to those

7、 with “incentive scheme” payout to the direct workers. 如下一頁說明2.1.2、个人绩效奖金： 个人绩效奖金主要是在完成小组目标工时的基础上激发个人不断提高自 己的劳动效率及生产率。 个人绩效奖金=个人工时生产率、效率所对应的奖金系数 大工的参考数据（单位：元工时） 生產率 效率 75%75%85%85%100%109034.5109%119045 120%056Q: Do you have “come-back-job” / “rectification works” ?YESNOIf “YES” ,please explain, why

8、, they are not reflected in your WA (that is, in W-3 hours) ?涉及配件者都結保修Q: Do you have “charged-back for warranty rejection” by MBCL ?YESNO所涉保修未賠付 結為工廠對客戶的善意保修If “YES” , please explain, why your other direct cost in your WA is reflected as zero? 進行送配件到工位設立快修專屬工位曾加使用率高的專用共工具數量合理的增加生產人力士(如培訓或增加人數)Regard

9、ing Key Figures : (P3)1.45 Productive workforce capacity per workbayFeedback and Comments 仔細預檢維修中依實際狀況提醒客戶加項工作增加停車空間讓工位能使用率提高Regarding Key Figures : (G1) 2.85 Productive hours per vehicle throughoutFeedback and Comments對於 1.5班制而言8.83屬偏低應加強集客讓中班時間能產生更高的效益Regarding Key Figures : (G2) 8.83Productive ho

10、urs per workbay per dayFeedback and Comments制定方案提升車流量達70台/每日Regarding Key Figures : (G3)50.5 Vehicle throughout per dayFeedback and Comments 教育員工提升理念優化流程以求達 90 %送配件到工位加強預約Regarding Key Figures : (T1)84.44 Productivity in %Feedback and Comments 適度增加人員補足中班生產力平均引導客戶到晚上與假日進敞Regarding Key Figures : (T3)

11、130.25Performance level of the mechanics in %Feedback and Comments 加強集客優化前台流程 增加駕駛人員及停車位 以求減少等待時間Regarding Key Figures : (T4) 24.22Share of non-productive W+A hours in %Feedback and Comments 等待時間太長應下降到5%以下Regarding Key Figures : (T5/T6/T7) 3.39/11.24/0.43Share of W-1/W-2/W-3hours to time present in

12、%Feedback and Comments 合理調整休假時間注意工做環境衛生供餐衛生保障員工健康Regarding Key Figures : (T11/T13/T15)13.34/74.62/12.04 Share of A-1/A-3/A-5hours to time absent in %Feedback and Comments 加強預檢強化sa的溝通能力維修機仔細檢查認真加項開發新的保養工項如天窗保養Regarding Key Figures : (U3a)1087.5 Workshop turnover (excluding parts)per vehicle throughpu

13、tFeedback and Comments 除前頁以外加強 精品 輪胎 電瓶 汽油添加劑 雨刮液 等 促銷Regarding Key Figures : (U3b)3291.5 Parts turnover via workshopper vehicle throughputFeedback and Comments 外廠維修的車輛並未到我廠購買配件加強原廠配件價值觀念讓在外廠修的車主也能要求使用原廠配件建立與外廠配件採購人員的連繫以便出售配件Regarding Key Figures : (U11) 99.24Share of parts turnover via the workshop

14、 to the overall parts turnover in %Feedback and Comments 設法增加營業收入以求增加毛利如 賣會員卡 加強維繫客戶 保養提醒 保險提醒 保修提醒 維修備忘追蹤 年檢提醒 服務措施召回提醒 促銷佸動提醒 市場活動提醒 Regarding Key Figures : (K1)8756239 Contribution margin I in % of (45)87.48 %Feedback and Comments 向財務查詢詳細內容是否有須更正Regarding Key Figures : (52)0 Other direct costs in

15、 % of (45)0Feedback and Comments 看法與k1相同Regarding Key Figures : (K2) 6448517Contribution margin II in % of (45)64.42%Feedback and Comments 看法同前頁增加收入以增加毛利Regarding Key Figures : (K3) 4809367Contribution margin III in % of (45)48.05 % and (53) Operating costsFeedback and Comments 二月份的Total imputed cos

16、ts1572679 誤植為 15272679所以k4應該是4272524 42%Regarding Key Figures : (K4) -10553922Workshop profit I in % of (45)-105.44 %and (58) Total imputed costsFeedback and CommentsBy looking at your WA for the above two figures (average for the six months), what conclusion can you draw?Regarding Key Figures : (K6) 1095.38Costs price per productive hour and (K7)272.79 Actual e per hour k6因為二月財務數字有誤所以須再考究k7檢討保險公司工時折扣是否達到協議的標準 提升技師技術水平設法增加停車位儲備未來所須要的技術人員在建築物有限制的情況充足的工具與何理的流程將影響著生