皇冠岗位职责

1、JOB DESCRIPTION岗位职责JOB TITLE:职位AREA/DEPARTMENT:部门JOB BAND:HOUSEKEEPING COORDINATOR客房部协调员ROOMS DIVISION/HOUSEKEEPING 房务部/ 管家部6LEVEL级别REPORTS TO:六级ASST.EXEC.HOUSEKEEPER直接上级POSITIONS SUPERVISED: 下级JOB SCOPE:工作范围行政副管家NIL 无Department and department is responsible for the communication; responsible for th

2、e work of the right to receive information and communication; is responsible for departmental management; the drinks the management of the remaining items. 负责部门内部及部门间的协调沟通工作； 负责电话的接听和 信息的正确完整传达； 负责部门酒水管理； 酒店遗留物品的 管理工作。TESTIMONIAL:I have read and received a copy of the description and fullyunderstand

3、 that violation of any of the stated responsibilities and duties is grounded for disciplinary action. 本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。Signature: 签名Date:日期Key Responsibilities主要职责Con sciously abide by commut ing system and departme nt regulati ons. 自觉遵守上下班制度及部门的规章制度。Warm in recepti on, the hotel and

4、departme nt of bus in ess pers onn el, fini shes the corresponding explanation, but not its prattle, more arbitrarily revealed hotel and departme nt in formati on.热情接待，酒店和部门的业务往来人员，作好相应解释，但不得与其闲聊，更不得随意透露酒店和部 门信息。Resp on sible for all kinds of keys, com muni cati ons tools keep ing, sending work. 负责部

5、门的各类钥匙、通讯工具保管、发放工作。An swer telepho ne accord ing to the sta ndard requireme nt of questi ons and an swers provide reliable in formati on.接听电话按标准要求回答各类提问和提供准确有效的信息。Fast and accurate fill in, document handling, form work and exquisite neat and beautiful. 快速准确地填写、处理文件、表格工作，并讲究整洁美观。In time, check, compl

6、etio n, han ded in, and con secrated docume nts form to departme nt and other departme nts have com mun icated, tran sfer in formati on.按时检查、完成、上交、分派各类文件表格，向部门和其它部门传达、传递工作信息。Master room state material, to long dweller, ripe Penn, VIP room, name wait for a circumsta nee to fully un dersta nd, Facilit

7、ate quickly and accurately provide in formati on to the floor and man ageme nt pers onn el.掌握房态资料，对长住客、熟宾、贵宾的房间、姓名等情况要充分了解；便于迅速准确地提供情报给 楼层及管理人员。Track ing VIP recepti on, VIP recepti on, banq uet recepti on work, no tifies compete nt and releva nt pers onnel complete the arra ngeme nt preparatio n, a

8、nd report the situatio n to executive housekeeper.跟踪VIP接待、重要客人接待、宴会接待等工作，通知主管及相关人员做好安排准备工作，并把情况 向行政管家汇报。Be resp on sible for sorting housekeep ing cen ter of equipme nt articles, regular clea ning maintenance computer, electrical equipme nt, office equipme nt, Make n eat and beautiful, and maintain

9、en vir onmen tal order.负责整理客房中心的设备物品，定期清洁维护电脑、电器、办公设备；使之整洁美观，并保持环境秩 序。Is resp on sible for the warehous ing legacy, temporary objects and tackle the work accord ing to procedures.负责保管遗留、暂存物品，并按程序处理此项工作。The consumption of statistical rooms, fill out the wine bar supplementary card, and responsibility

10、 for preserving, The stipulated time in the front cashier take feedback single, send beverage con sumpti on TAB.统计客房酒吧的消耗量，填写酒水补充报告单，并负责保存；按规定时间到前台收银取反馈单、送酒 水消耗统计表。Ready 24 hours daily maintenance statistical work, timely updates and fills in maintenance room and room extra bed of registeri ng.每日做好2

11、4小时维修统计工作，及时更改和填写维修房情况和客房加床的显示记录。Resp on sible for floor atte ndant tim ing records and disease, leave the preservati on, accurately and correctly completes various divisi ons of the han dover record and report to shift leader con vey han dover record conten ts.负责楼层服务员考勤记录和病、事假条的保存；准确无误地做好各班次的交接记录，并

12、向主管转达汇 报交接记录内容。Daily early waiter resp on sible to work days floor supervisor provide floor rooms ren tal situati on.每日早班服务员负责向白班楼层主管提供楼层客房出租情况。Is responsible for the warehousing hotel guests“ do not disturb ” room in the laundry,timely the laundry to guests. Not submitted to the laundry, should mak

13、e handover records. Also accept outside the guests laundry service shop, and completes the laundry han dover records of laun dry.负责保管住店客人“请勿打扰”房的洗衣，适时将此洗衣送交客人。未能送交的洗衣，应做好交接记 录。同时接受店外客人的洗衣服务，并与布草&制服房做好洗衣的交接记录。Checkout room nu mber shall promptly no tify the on-duty atte ndant, and from 17:00 checkout

14、 room after no tificatio n mid-day foreme n, for timely arran geme nt clea n. 退房房号应及时通知当班服务员，并将17 : 00后退房房号通知中班主管，以便及时安排清扫。Be resp on sible for the releva nt floor urge nt repair projects, and engin eeri ng con tact, to“ rooms maintenance form ” .负责有关楼层急修项目，与工程部联系，送交“客房维修单”。Promptly put the guest co

15、mpla ints report forema n and floor supervisor, and make records. 及时将客人投诉报告楼层主管，并做好记录。Resp on sible for service cen ter of hygie ne and safety, fill out the waiter work reports, floor drinks con trol table.负责客房中心的卫生和安全，填写服务员工作报告表、楼层酒水控制表。GENERAL概要Is prepared to impleme nt assig ned tasks duri ng eme

16、rge ncies such as fires, power cuts, and bomb threats.在如火灾，停电，爆炸袭击等紧急事件的发生过程中，准备好所分配任务所需的工具。En courages the highest possible sta ndard of environmen tal man ageme nt. 鼓励最高标准的管理环境。To en sure guest requests are met and hotel policies and sta ndard procedures are mai ntai ned.确保客人的要求是适宜的，维持酒店的政策和标准程序。R

17、eports any suspicious look ing pers on, miss ing items, discrepa ncies, health or safety hazard to floor supervisor.将一切可疑的人，丢失物品，差异房或安全隐患报告给楼层主管。Fills in for other non-supervisory pers onnel as required.必需时替代其他非管理人员。Performs turn dow n service as required.按需提供开夜床服务。Han dles Min i-bar accord ing to T

18、he Intern ati onal Conference Cen ter sta ndard procedure. 依照国际会议中心的标准程序处理迷你吧。Provides all possible assista nee and outsta nding service to guest. 尽可能为客人提供优质的服务。Han dles other duties and projects as assig ned.解决其他工作，依照分配做出计划。Occupatio nal Health and Safety Resp on sibilities职业保健及安全职责Demon strate Awa

19、re ness of OH&S policies and procedures and en sure all procedures are con ducted safely and with in OH&S guideli nes.表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。Be aware of duty of care and adhere to occupati on al, health and safety legislati on, policies and procedures.关心并知晓遵守职业、

20、保健及安全方面的政策、法规及程序的职责。Be familiar with property safety, first aid and fire and emerge ncy procedures and operate equipme nt safely and sen sibly.熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。In itiate action to correct a hazardous situatio n and no tify supervisors of pote ntial dan gers. 发起消除安全隐患的行动并通知主管潜在的危险。Log se

21、curity in cide nts and accide nts in accorda nee with hotel requireme nts.按照酒店要求记录安全事故及事件。Key Compete ncies主要资质Key Tasks主要任务Drive For Results获取结果Compete aga inst a sta ndard of excelle nee by sett ing high performa nee sta ndards and purs uing aggressive goals. 设立咼工作标准并朝挑战性目标前进。Strive for con sta nt

22、 improveme nts and takes resp on sibility for achiev ing bus in ess results and persevere despite obstacles. 致力于持续性发展并负责达到业绩目标，尽管有困难，还是要坚持达标。Un dersta nding theBusin ess理解酒店业Demon strate an in terest i n and an un dersta nding of issues releva nt to your departme nt and hotel and keep your kno wledg

23、e up to date, in cludi ng legislative in formati on.显示出与本部门及酒店有关事宜的兴趣及理解，并不断更新相关最新情况， 包括法律法规。Adheres to The Intern ati onal Conference Cen ter Corporate Code of Con duct, Employee Han dbook and Hotel policies.遵守国际会议中心行为准则、员工手册及酒店政策。Demon strates an un dersta nding of competitors major stre ngthsand

24、weak nesses.表现出对竞争对手优势及弱势方面的理解。Establishes and in terprets key performa nee in dicators to man age the bus in ess, con siste ntly takes into acco un ts fi nan cial implicatio ns of bus in ess decisi ons and recomme ndatio ns.设立并解释用以管理酒店经营的营运指标，始终考虑到经营决策及建议会为财务方面产生的影响。Has a broad kno wledge of how th

25、e bus in ess is run, focuses on the major factors n ecessary to en sure that the bus in ess is successful and profitable.在酒店运营方面有广博的知识，重点放在确保酒店生意成功且赢利的必要重要环节上。Problem Solv ing andDecisi on Mak ing 解决问题及决策Diag nose problems and thoroughly an alyze in formatio n to guide decisi on making.诊断问题并全面分析指引决策

26、的信息。Evaluate and assimilate critical in formatio n whe n reach ing con clusi ons and make logical, compete nt decisi ons.当得出结论时，应先评估并吸收关键信息，然后进行逻辑分析、做出有说服 力的决定。Customer Focus聚焦客户Build and maintain positive relati on ships with all internal customers and guests in order to exceed their n eeds. 与所有内、外

27、部客人建立并保持积极关系，以预期其期望。Take action to address these n eeds in order to exceed their expectati ons.采取行动说明这些需求以便能超过他们的期望。Create a positive hotel image in every in teract ion with internal and exter nal customers.在与内部及外部客人每一次互动的时候都争创积极的酒店形象。Adhere to hotel brand sta ndards.坚持酒店品牌标准。Maintain a high level o

28、f product and service knowledge in order to expla in and sell services and facilities to guests.保持产品及服务高标准，以便向客人解释并销售服务及设施。Assist guests and escort them to locati ons with in the hotel at their request.协助客人，并按其要求引领客人去酒店内的相应位置。Maintain kno wledge of special programs and events in the hotel in order t

29、o recog nize and resp ond to guests n eeds.保持对酒店内特殊计划及活动的认知，如客人有需要时可识别并进行回复。Maintain curre nt Hotel in formati on to be able to provide in formatio n to guests.保持对酒店当前信息的认知，以便将相关信息提供给客人。Impleme nts procedures which enhance the guest experie nee. 实施会使客人满意度提升的工作程序。Inno vati on创新Gen erate new ideas and

30、 en courage creativity from your staff. 从本部门员工处获取新想法并对其创造性予以鼓励。Recog nize the n eed for new and modified approaches. 认可新的、改良的方法的需要。Teamwork团队精神Demon strate co-operati on and trust with colleagues, supervisors, teams and across departme nts to deliver positive results. 在同事、主管、团队人员及部门间显示出合作与信任。Activel

31、y participate in wider hotel meeti ngs.积极参与酒店各项会议。In teract with departme nt and hotel staff in a professi onal and positive manner to foster good rapport, promote team spirit and en sure effective two way com mun icati on.以专业积极的方式与部门及酒店员工进行互动，以培养促进和谐的团队精神并确保有效的双向沟通。Adaptability 适应性Be comfortable and effective in an environment of ambiguity or change.可适应含糊或变化的环境，并有效率地工作。Be receptive to new ideas and resp ond to workplace cha nges in a flexible and op