商务礼仪实训(双语)ppt全套教学课件

1、appreciationculturegueststandingknife and forkhuggingbusinesshostessaccessoriesbuffetdistancefemalesittingsmilehandshakegreetingtabootieseniortieaccessoriesbowcommunicationmakeupinformal dressbuffetpropercustomfriendlyseatbelthostculturepolitesuitappreciationintroductionTPObowchopsticksbaisemainpers

2、onal imageattireappreciationinternationaltieetiquettewinebody languagemalesuitcasemannersdifferencemeetingtuxedo guesttelephoneshirtbusiness cardtradecell phoneworldmenubusiness suitshirtsocialgreetPractical Business Etiquetterespect商务礼仪实训（双语）CONTENTSModule ONEModule THREEChapter 2Chapter 1Module TW

3、OChapter 1Chapter 2Chapter 3Chapter 4Chapter 1Chapter 2Chapter 3Dress EtiquetteGroomingEtiquette in ConversationEtiquette in GreetingCommunication EtiquetteDinning EtiquetteEtiquette in Job InterviewBusiness Conference EtiquetteEtiquette in Business CeremoniesModule ONE Chapter 1Dress EtiquetteMenuI

4、. Womens Dress 女士着装 II. Mens Dress 男士着装 1. TPO Principle2. Four Rules for Women Professionals3. Dress Code4. Extra Suggestions1. Formal Business Attire2. Informal Business Attire3. Social DressExercises 章节练习ContentsMenuModule ONE Chapter 1Dress EtiquetteWarm-up Question:What is Kikis plan for today?

5、I. Womens Dress 女士着装 Maybe Kiki is going to have classes or going to the library.Maybe Kiki is going shopping or to do some physical exercises. ContentsMenuModule ONE Chapter 1Dress Etiquette1.1 TimeI. Womens Dress 女士着装 1. TPO Principle1.2 PlaceswintersummerContentsMenuModule ONE Chapter 1Dress Etiq

6、uette1.1 TimeI. Womens Dress 女士着装 1. TPO Principle1.2 Places1.3 OccasionsContentsMenuModule ONE Chapter 1Dress Etiquette2.1 Avoiding clothes that are: I. Womens Dress 女士着装 2. Four Rules for Women ProfessionalsContentsMenutoo bright too cluttertoo revealing too short too transparenttoo tight too fash

7、ionable with extremely specific characteristics Module ONE Chapter 1Dress Etiquette2.2 Suit dress - The most suitable clothes for women professionalsI. Womens Dress 女士着装 2. Four Rules for Women Professionals2.2.1 Suit Texture: cotton and Color: black Pattern: no patternStyle: “X”ContentsMenuModule O

8、NE Chapter 1Dress EtiquetteI. Womens Dress 女士着装 2. Four Rules for Women Professionals2.2.2 Skirt Color: blackStyle: “H”Length: knee-length ContentsMenu2.2 Suit dress - The most suitable clothes for women professionalsModule ONE Chapter 1Dress Etiquette2.2 Suit dress - The most suitable clothes for w

9、omen professionalsContentsMenuI. Womens Dress 女士着装 2. Four Rules for Women Professionals2.2.3 Shirt Texture: cottonColor: white Pattern: no patternStyle: square collarModule ONE Chapter 1Dress Etiquette2.2 Suit dress - The most suitable clothes for women professionalsI. Womens Dress 女士着装 2. Four Rul

10、es for Women Professionals2.2.4 Shoes and socks Material: leatherColor: black Decoration: no decorationHeel: 4 cmContentsMenuModule ONE Chapter 1Dress Etiquette3.1 Business formal / power suitI. Womens Dress 女士着装 3. Dress Code3.2 Business semi-formalBusiness formal is suitable for professional indus

11、try.ContentsMenuBusiness semi-formal is suitable for public relation, human recourses and other general industry.3.3 Business Casual / smart casualBusiness casual is suitable for the staff that dont meet clients.Module ONE Chapter 1Dress EtiquetteI. Womens Dress 女士着装 3. Dress Code3.4 Banquets Dress

12、code: white tieStyle: long evening gownOccasion: formal ContentsMenu Dress code: black tie Style: short evening gown Occasion: semi-formal Module ONE Chapter 1Dress Etiquette4.1 BagI. Womens Dress 女士着装 4. Extra SuggestionsBag for business occasionHandbag for social occasionContentsMenuModule ONE Cha

13、pter 1Dress Etiquette4.2 AccessoriesI. Womens Dress 女士着装 4. Extra SuggestionsContentsMenuModule ONE Chapter 1Dress Etiquette4.3 Scarf I. Womens Dress 女士着装 4. Extra Suggestions4.4 PerfumeContentsMenuModule ONE Chapter 1Dress EtiquetteWarm-up Question 1:What are their plans for today?II. Mens Dress 男士

14、着装 Maybe Simon is going to work or have an interview.Maybe Roy is going to get together with his friends. ContentsMenuModule ONE Chapter 1Dress EtiquetteWarm-up Question 2:Whats their first impression to you? Please list three points you focus on most.II. Mens Dress 男士着装 ContentsMenuModule ONE Chapt

15、er 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire(1) suit(2) shirt(3) tie(4) socks(5) shoes(6) belt(7) Accessories (briefcase)ContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.1 Suitthree-piece suit with

16、 two buttons (两粒扣的三件套) double-piece suit with one button (一粒扣的两件套)ContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.1 Suitdouble-piece suit with three buttons (三粒扣的两件套) double-breast(双排扣)ContentsMenuModule ONE Chapter 1Dress Etiquette 1

17、.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.2 ShirtTexture: cottonColor: whiteCollar: square collarPattern: pinstripeSleeve: long-sleeveContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.3 TieContentsMenuModule ONE C

18、hapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.3 TieHow to Tie?Plain knotContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.3 TieThe Windsor knotContentsMenuHow to Tie?Module ONE Chapter 1Dress

19、Etiquette 1.1 Business suitContentsMenuII. Mens Dress 男士着装 1. Formal Business Attire1.1.3 TieThe Half-Windsor knotHow to Tie?Module ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.4 Socks Texture: cottonColor: blackContentsMenuModule ONE Chapter 1Dress

20、Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.5 ShoesMaterial: leatherColor: blackStyle: DerbiesContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.5 ShoesDerbies: open lacingOxfords: closed lacingContentsMen

21、uModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.6 BeltContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.7 AccessorieswatchringContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Bus

22、iness suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.7 AccessoriesCufflinknecktie barContentsMenuModule ONE Chapter 1Dress Etiquette 1.1 Business suitII. Mens Dress 男士着装 1. Formal Business Attire1.1.7 Accessoriespocket squarebriefcaseContentsMenuModule ONE Chapter 1Dress Etiquette 1.2 Suggeste

23、d items for keeping warmII. Mens Dress 男士着装 1. Formal Business AttireV neck sweaterContentsMenuModule ONE Chapter 1Dress Etiquette 1.2 Suggested items for keeping warmII. Mens Dress 男士着装 1. Formal Business AttirecoatContentsMenuModule ONE Chapter 1Dress Etiquette 2.1 DressII. Mens Dress 男士着装 2. Info

24、rmal Business DressBlazer: Navy blue upper suit + khaki pantsJacket: upper suit + pants of different colors ContentsMenuModule ONE Chapter 1Dress Etiquette 2.2 ShoesII. Mens Dress 男士着装 2. Informal Business DressMonk-strapLoaferContentsMenuModule ONE Chapter 1Dress Etiquette 3.1 Formal social dressII

25、. Mens Dress 男士着装 3. Social DressDaytime (before 6:00 pm.)Morning coatNight (after 6:00 ppm.)Swallow-tailed coat (white tie)(The most formal) ContentsMenuModule ONE Chapter 1Dress Etiquette 3.1 Formal social dressII. Mens Dress 男士着装 3. Social Dress(1) 大礼帽(2) 圆尾一粒扣上衣 (3) 礼服衬衫(4) 白色袋巾(5) 浅灰色丝光领带或领结(6)

26、 马甲（常为浅灰色）(7) 深灰色西裤Morning coatContentsMenuModule ONE Chapter 1Dress Etiquette 3.1 Formal social dressII. Mens Dress 男士着装 3. Social Dress(1) 前短后长黑色上衣(2) 胸前有褶皱法式衬衫(3) 白色马甲(4) 侧缝缎带黑色礼服裤(5) 黑色漆皮鞋Swallow-tailed coatContentsMenuModule ONE Chapter 1Dress Etiquette 3.2 Semi-dressII. Mens Dress 男士着装 3. Soci

27、al DressDaytime (before 6:00 pm.)Directors suitNight (after 6:00 ppm.)Tuxedo (black tie)(Less formal) ContentsMenuModule ONE Chapter 1Dress Etiquette 3.2 Semi-dressII. Mens Dress 男士着装 3. Social Dress(1) 圆顶礼帽(2) 三件套上衣(3) 企领或翼领(4) 银灰色条纹领带(5) 黑或灰马夹Directors suit(6) 黑色或灰条纹上衣ContentsMenuModule ONE Chapte

28、r 1Dress Etiquette 3.2 Semi-dressII. Mens Dress 男士着装 3. Social Dress(1)黑色上衣（缎面领，一粒扣）(2)黑色单侧章裤(3)黑色领结(4)白色翼领或企领礼服衬衫(5)黑色马夹（或黑色腰封）(6)黑色漆皮鞋Tuxedo (shawl collar)ContentsMenuModule ONE Chapter 1Dress Etiquette 3.3 Common social dressII. Mens Dress 男士着装 3. Social DressBlack suit + white shirt + necktieCon

29、tentsMenuModule ONE Chapter 1Dress Etiquette Exercise 章节练习1. Discussion Yeda is a new employee, and today is her first day in an insurance company. Are these dresses appropriate? And why?No. These dresses are too casual.ContentsMenuModule ONE Chapter 1Dress Etiquette Exercise 章节练习2. Group Discussion

30、 Scan the QR code to watch the video and discuss the following questions: Q 1. From your perspective, which girl does the best job in matching her outfits and make-up? Q 2. What are the relationships between make-up and cloth-matching? How do they affect each other?ContentsMenuModule ONE Chapter 1Dr

31、ess Etiquette Exercise 章节练习3. Case study Referring to the principle of TPO and answer the question: Why are proper dress so important? November 10th, 2012, Chinese writer Mr. Mo Yan （莫言）, dressed in swallow-tailed coat, went up to the stage to receive his Noble Prize award in Stockholm, Sweden. Befo

32、re Mr. Mo start his journey, heated discussion on the dress that Mr. Mo would choose were aroused.ContentsMenuMr. Mo Yans Swallow-tailed CoatModule ONE Chapter 1Dress Etiquette Exercise 章节练习3. Case study Referring to the principle of TPO and answer the question: Why are proper dress so important? Be

33、fore the ceremony, Mo Yans elder brother said “we have prepared a swallow-tailed coat”, which caused the controversy in China. Some netizens figured that choosing swallow-tailed coat is a phenomenon of “blindly worshiping foreign things”, and wearing it indicates the trend to cater for western cultu

34、re, “it is neither fish nor flesh” other netizens said “Mo Yan, as a Chinese writer, abandoned the persistence of eastern culture.”ContentsMenuMr. Mo Yans Swallow-tailed CoatModule ONE Chapter 1Dress Etiquette Exercise 章节练习3. Case study Referring to the principle of TPO and answer the question: Why

35、are proper dress so important? Then, some netizens helped Mo Yan try on several dresses for award ceremony by Photoshop, including Chinese Hanfu （汉服）, Tang suit （唐装）, Chinese tunic suit（中山装）and western business suit. Why did Mo Yan choose swallow-tailed coat for Nobel Prize Award ceremony instead of

36、 the dresses recommended by Chinese netizens？ContentsMenuMr. Mo Yans Swallow-tailed CoatModule ONE Chapter 1Dress Etiquette Exercise 章节练习3. Case study Referring to the principle of TPO and answer the question: Why are proper dress so important? The reason why Mo Yan chose swallow-tailed coat is that

37、 Nobel Prize award ceremony is a very formal international occasion which was held in the evening. And all the Nobel Prize winners were dressed in white tie, which is considered the international dress code for the most formal occasion, no matter which nations they came from. So it is not proper for

38、 Mo Yan to wear the Chinese traditional dress. ContentsMenuappreciationculturegueststandingknife and forkhuggingbusinesshostessaccessoriesbuffetdistancefemalesittingsmilehandshakegreetingtabootieseniortieaccessoriesbowcommunicationmakeupinformal dressbuffetpropercustomfriendlyseatbelthostculturepoli

39、tesuitappreciationintroductionTPObowchopsticksbaisemainpersonal imageattireappreciationinternationaltieetiquettewinebody languagemalesuitcasemannersdifferencemeetingtuxedo guesttelephoneshirtbusiness cardtradecell phoneworldmenubusiness suitshirtsocialgreetPractical Business Etiquetterespect商务礼仪实训（双

40、语）CONTENTSModule ONEModule THREEChapter 2Chapter 1Module TWOChapter 1Chapter 2Chapter 3Chapter 4Chapter 1Chapter 2Chapter 3Dress EtiquetteGroomingEtiquette in ConversationEtiquette in GreetingCommunication EtiquetteDinning EtiquetteEtiquette in Job InterviewBusiness Conference EtiquetteEtiquette in

41、Business CeremoniesModule ONE Chapter 2GroomingMenuI. Face 脸部II. Hair 发型1. Cleansing2. Skin Care3. Make-up1. Tooth Breath 1. Manners in Sitting2. Manners in Standing2. Body OdorExercises 章节练习ContentsMenuIII. Hands 手部 IV. Tooth Breath and Body Odor 牙齿和体味V. Manners 体态 3. Manners in Walking4. Manners i

42、n SquattingModule ONE Chapter 2GroomingI. Face 脸部Wash your face1. CleansingUse facial cleansing milk / soapApply skin care productsContentsMenuModule ONE Chapter 2GroomingI. Face 脸部2. Skin care2.1 Necessity2.2 Procedure- 日间护肤流程：洗面奶爽肤水精华眼霜乳液面霜隔离ContentsMenuModule ONE Chapter 2GroomingI. Face 脸部2. Ski

43、n care2.1 Necessity2.2 Procedure- 夜间护肤流程：洗面奶爽肤水清洁滋养面膜精华眼霜乳液面霜睡眠面膜ContentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.1 Skin typesOily Tips: 控油、补水、保湿DryTips: 补水、保湿ContentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.1 Skin typesNeutral Tips: 防止皮肤变干，要保湿！CombinationTips: 与油性皮肤区分开来！Co

44、ntentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.1 Skin typesSensitive Tips: 用柔和配方的产品护理ContentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.2 Types of products 遮瑕膏：concealer 修容饼：shading powder 粉 底：foundation (compact, stick) 粉 饼：pressed powder 闪 粉：shimmering powder / glitter.Cont

45、entsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.2 Types of products 眉 粉：brow powder 眉 笔：brow pencil 眼线液（眼线笔）：liquid eyeliner 眼 影：eye shadow 睫毛膏：mascara.ContentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.2 Types of products 唇线笔： lip liner 唇 膏：lip cover / lipstick 唇 彩： lip gloss /

46、 lip colorContentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.2 Types of products 腮 红：blush 卸妆水：make-up removerContentsMenuModule ONE Chapter 2GroomingI. Face 脸部3. Make-up3.3 ProcedureProcedures of daily business Makeup：ContentsMenu打底粉底液（膏）蜜粉（粉饼）眼影眼线笔睫毛膏眉笔固定粉底，使彩妆不一脱落眼睛强调或修饰眼型或强调彩妆表现眼部立体感使

47、眼睛更显精神修饰眉毛嘴唇修容口红腮红表现唇部美感表现立体感，整体均衡修饰脸部Module ONE Chapter 2GroomingII. Hair 发型Shapes of faceOval Square Round Oblong Heart ContentsMenuModule ONE Chapter 2GroomingII. Hair 发型Shapes of faceOval ContentsMenuModule ONE Chapter 2GroomingII. Hair 发型Shapes of faceContentsMenuSquare Module ONE Chapter 2Groo

48、mingII. Hair 发型Shapes of faceRound ContentsMenuModule ONE Chapter 2GroomingII. Hair 发型Shapes of faceOblong ContentsMenuModule ONE Chapter 2GroomingII. Hair 发型Shapes of faceHeart ContentsMenuModule ONE Chapter 2GroomingII. Hair 发型ContentsMenulong hair worn in a bun short, curly hair style Module ONE

49、Chapter 2GroomingIII. Hands 手部Nail polishContentsMenuModule ONE Chapter 2GroomingIV. Tooth Breath and Body Odor 牙齿和体味 1. Tooth BreathContentsMenuModule ONE Chapter 2GroomingIV. Tooth Breath and Body Odor 牙齿和体味 2. Body OdorContentsMenuModule ONE Chapter 2GroomingIV. Tooth Breath and Body Odor 牙齿和体味 2

50、. Body OdorBackground information of perfume Perfume (Parfum) Eau de Parfum (EDP)- Types of perfumeContentsMenuModule ONE Chapter 2GroomingIV. Tooth Breath and Body Odor 牙齿和体味 2. Body OdorBackground information of perfume Eau de Toilette (EDT) Eau de Cologne (EDC)- Types of perfumeContentsMenuModule

51、 ONE Chapter 2GroomingIV. Tooth Breath and Body Odor 牙齿和体味 2. Body OdorBackground information of perfume Eau Fraiche- Types of perfumeContentsMenuModule ONE Chapter 2GroomingIV. Tooth Breath and Body Odor 牙齿和体味 2. Body OdorBackground information of perfume- The note of perfume Top Note (前调) 最开始香水喷后的

52、轻淡香味，持续8-15分钟左右。 Heart/Middle Note (中调) 此时的香味是香水主要的味道，通常在香水喷后30分钟，在前调散去之后而来，持续10分钟左右。 Base Note (后调) 香水喷后约30分钟后才会有的香味，是表现个性最好的香味。这种香味是香水味混合个人肌肤以及体味所产生的综合味道。ContentsMenuModule ONE Chapter 2Grooming V. Manners 仪态 Under what circumstances will these posture positions be seen?Warm-up Question: Graceful

53、walking pose usually seen in the beauty contest Relaxing cross-legged sitting pose usually seen in private or casual occasionContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 Under what circumstances will these posture positions be seen?Warm-up Question: Formal standing pose of the ritual girls

54、on the ceremonyCasual squatting pose in daily life ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 1. Manners in Sitting1.1 Womens manners in sitting 自然坐姿： 双腿并拢，垂直于地面 斜放式坐姿： 双腿并拢，同时向左或右倾斜ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 1. Manners in Sitting1.1 Womens manners in sitting 前后

55、式坐姿：双膝并拢，双脚前后放置 叠放式坐姿： 双膝并拢，小腿前后交叉叠放在一起ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 1. Manners in Sitting1.1 Womens manners in sitting 侧面： 脖子、背、腰成直线ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 1. Manners in Sitting1.2 Mens manners in sitting 自然坐姿： 双膝打开，与肩同宽 叠腿坐姿ContentsMenuModule O

56、NE Chapter 2GroomingV. Manners 仪态 1. Manners in Sitting像他们这样坐ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 2. Manners in Standing2.1 Womens manners in standing 标准式站姿： 脚尖并拢，双手自然下垂于身体两侧 自然式站姿： 脚跟并拢，脚尖稍向外打开，双手自然下垂于前腹处交叠ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 2. Manners in Standing

57、2.1 Womens manners in standing 丁字步站姿： 双脚前后站立，前脚跟置于后脚窝处，脚尖向外呈30ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 2. Manners in Standing2.2 Mens manners in standing 标准站姿： 双腿并拢，双手自然下垂于身体两侧 自然站姿： 双腿打开同肩宽，双手自然下垂于身前交叠ContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 2. Manners in Standing像他们这样站Con

58、tentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 3. Manners in Walking3.1 Womens manners in walkingContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 3. Manners in Walking3.2 Mens manners in walkingContentsMenuModule ONE Chapter 2GroomingV. Manners 仪态 3. Manners in Walking像他们这样走ContentsMenuModu

59、le ONE Chapter 2GroomingV. Manners 仪态 4. Manners in SquattingContentsMenuModule ONE Chapter 2GroomingExercise 章节练习1.Classify the following pictures into “Dos” and “Donts” in business occasions. A BContentsMenuModule ONE Chapter 2GroomingExercise 章节练习1.Classify the following pictures into “Dos” and “

60、Donts” in business occasions. C DContentsMenuModule ONE Chapter 2GroomingExercise 章节练习1.Classify the following pictures into “Dos” and “Donts” in business occasions. E FContentsMenuModule ONE Chapter 2GroomingExercise 章节练习1.Classify the following pictures into “Dos” and “Donts” in business occasions