跨文化项目管理中的倾听艺术

1、 LISTENING SKILLS FOR CROSS-CULTURE PROJECT MANAGEMENT如何使用静心倾听来进行跨文化沟通Mindful listening in cross-culture projectOpener: 开场白Time: Year 2008 Location: Saudi ArabiaMain Person 1: Jack, American Construction Manager Main Person 2:Manager Li , Chinese Contractor2One Case of Cross-Culture Barriers in Inte

2、rnational Project跨文化国际项目沟通障碍案例1Detail Drawings for Buried Electrical Conduits/seven-types-of-electrical-conduits-8448323Contents内容What it isWhy it MattersHow it worksMindful Listening4What it isWhy it MattersHow it worksMindful Listening5Communication Mode沟通模式MeaningIdeasFeelingsFiltersCulture, Valu

3、es, BelievesPersonality, HabitsLanguageVerbalNon-VerbalMeaningIdeasFeelingsFiltersCulture, Values, BelievesPersonality, HabitsLanguageVerbalNon-VerbalSpeakerListener6One Case for Listening on International Project跨文化国际项目沟通障碍案例2/proddetail/oil-storage-tank-7176922333.html7Definition of Listening倾听定义8

4、“Listening is the process of receiving, constructing meaning from, and responding to a spoken and/or non-verbal message.”( International Reading Association)Positions of Listening倾听立场Active to PassiveActive ListeningPassive ListeningCritical to EmpathicCritical ListeningEmpathic ListeningReductive t

5、o ExpansiveReductive listeningExpansive Listening9Julian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a division of Mango Media Inc.Listening Filters倾听障碍10PhysicalFeelingThinkingDistraction分心Speed of Listeningand Processing0100200500600

6、700wpm300Processing400Listening11/travel_guide/117229/technology/speed_listening_innovation.htmlMindfulness修心/style-meditation-best/12Mindful Listening静心倾听https:/www.happinessacademy.eu/blog-en/why-and-how-is-mindful-listening-enhancing-love- and-happiness-in-our-everyday-lives13“You Cannot Truly Li

7、sten to Anyone and Do Anything Else At the Same Time”14-M. Scott Peck M. Scott Peck, The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual GrowthNormal Listening常规倾听Overload of informationToo much distraction15Cross Culture跨文化/cross-cultural-communication-susan-shirley/h

8、ttps:/www.walmart.ca/en/ip/my-life- as-shopping-cart/600019819868816Cross-Culture Barriers跨文化沟通障碍Ideas/feelingslanguagevaluecultureLanguageNon-Verbal LanguageUnfortunately, we are not aware of it.17Mindful listening in Cross-Culture Project跨文化国际项目的静心倾听Cross-CultureProject Management18Mindful Listeni

9、ngContents 2内容2What it isWhy it MattersHow it worksMindful Listening1913.30%8%23%55%Time Allocation 时间分配readin gwritingspeakinglistening20/Listening-Facts120100806040200Understanding and Retaining理解和记忆Category 10 m10 m48 h21/2012/08/how-much-of-your-presentation-will-they-remember/25%75%Time Allocat

10、ion 时间分配Mental CapacitySomething Else22/stop-talking-start-listening/What poor listening brings to us常规倾听的后果70%-80%Poor CommunicationProject FailureGoldstein, M. (2013) Mindful Listening. Paper presented at PMI Global Congress 2013- North America, New Orleans, LA. Newtown Square, PA: Project Managem

11、ent InstitutePoorlistening23Benefits from Mindful Listening静心倾听的好处24TrustRelationshipTeam BuildingContents 3内容3What it isWhy it MattersHow it worksMindful Listening25Communication in Cross-Culture Project跨文化国际项目中的沟通问题YesYes26Raise Awareness of Cross-Culture树立跨文化差异意识AwareAcknowledgeAcceptAdapt/polari

12、zed-sunglasses-1188.html27“Listening is actof Love”Mindful Listening Preparation静心倾听前的准备Clear our mindCalm downCompassionJulian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a division of Mango Media Inc.http:/www.24oranges.nl/2009/08/26

13、/dutch-tap-water-will-be-chlorinated/28Mindful Listening静心倾听29“I like to listen, I have learned a great deal from listening carefully, Most people never listen”-Ernest HemingwayJulian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a divis

14、ion of Mango Media Inc.Mindful Listening静心倾听Verbal languageNon-Verbal languageHearingExpectationValueInterestbelieveFilteringKnowledgeValues/believespersonalityExperienceAttitudeLanguage abilityInterpretingClarifyingConnectingSayingResponding30Listening StagesMindful Listening静心倾听31Aware of Culture

15、Difference Aware of body language Aware of languageTips for mindful Listening静心倾听要注意的：32Be curiousBe patientBe present“We listen with our ears, with our eyes, and with our heart!”Julian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by MangoPublishing Group, a divi

16、sion of Mango Media Inc.Thank You For YourMindful Listening!谢谢您的倾听！Reference:34Julian TreasureHow to be HeardSecrets for Powerful Speaking and Listening 2017 published by Mango Publishing Group, a division of Mango Media Inc.Goldstein, M. (2013) Mindful Listening. Paper presented at PMI Global Congr

17、ess 2013- North America, New Orleans, LA. Newtown Square,PA: Project Management Institute/seven-types-of-electrical-conduits-844832 /proddetail/oil-storage-tank-7176922333.html /travel_guide/117229/technology/speed_listening_innovation.html /style-meditation-best/Rumi, Loves Ripening: Rumi on the Hearts JourneyM. Scott Peck, The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual Growth/cross-cultural-communication-susan-shirle