(中英)酒店服务指南

1、PAGE PAGE 58目 录总经理致辞 大堂服务GRAND LOBBY SERVICES 1大堂经理 Assistant Manager 2问讯留言 Information Message 3预订接待 Reservation Reception 4收银结账 Cashier 5外币兑换 Foreign Currency Exchange 6信用卡 Credit Card 7退房时间 Check-out Time 8客房门卡 Room Card 9行李服务 Luggage Service 10大堂保险箱 Lobby Safe box 11商务中心 Business Center 12商场 Sho

2、pping Center 13残疾人士设施 Handicapped Facilities 14擦鞋服务 Shoe-Shine Service 15花店 Flower Shop 16租车 Car Hire 17着装 Dressing18停车 Parking19行政楼层接待处 Executive Floor Reception 客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 洗衣服务 Laundry Service 5 小酒吧 Mini-Bar

3、 6 房间加床服务 Extra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes-shine Service 9 叫醒服务 Wake-up Call 10饮用水 Drinking Water 11电话 Telephone 12电吹风 Hair Dryer 13冰块 Ice Cube 14电熨斗/烫衣板 Iron / Iron Board 15房间保密/电话免打扰 16失物招领 Lost And Found 17电视节目 TV Channel 18网上漫游 Internet Service 19空气调节 Air Conditioner 20电源总开关 Energy Sav

4、er 21电源说明 Power Supply 22无烟楼层 Non-smoking floor 23医疗服务 Clinic Service 24环境保护 Environmental Protection 25紧急情况 Emergency 餐饮服务FOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 日韩餐厅Japanese & Korean Restaurant 7

5、 洗浴自助餐厅 Bath buffet Restaurant 8 会议室 Conference Room 9 送餐服务 Room Service 会馆服务HEALTH& ENTERTAIMENT SERVICE1 洗浴 Bathe 2 游泳馆 Swimming Pool 3 健身房 Gymnasium Center 4 电影厅 Film Hall 5 休息厅 Lounge 6 游乐区 Game Area 7 棋牌室 Chess and Mahjong Room 8 SPA理疗室 安全指南SAFETY DIRECTORY1 遵守措施2 宾客注意事项 Guests Notices3 安保 Safe

6、guard4 火警 Fire Prevention5 火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国际直拨电话 IDD Calls5 国内、国际直拨须知 IDD&DDD Service Guide6 国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表宝龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口宝龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此服务指南为您详细介绍了

7、饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！xx国际饭店 总经理Warmly Welcome to Baolong International HotelDear Guest:Welcome to Baolong International Hotel

8、!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the ex

9、cellent service at any time.You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, durin

10、g your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again. INTERNATIONAL HOTEL General Manager 大堂服务GRAND LOBBY SERVICES1大堂经理 Assistant Manager TEL 8188 位于饭店大堂内，24小时为您提供服务。 The Assistant Manager in the lobby will be at your service at

11、 any time.2问讯留言 Information Message TEL 8100如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3预订接待 Reservation Reception TEL 8100饭店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will provide yo

12、u with the service of reservation and registration any time. 4收银结账 Cashier TEL 8105位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。Its located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay. 5外币兑换 Foreign Currency Exchange TEL 8105位于总服务台收银处，为您提供18小时

13、外币兑换服务。服务时间：06：00- 24：00Its located at the Cashier desk. We will also provide the service of exchanging foreign currency. Service Hours：06：00am-12：00pm6信用卡 Credit Card TEL 8106欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。Welcome to use the following cards：Great Wall, the Peony, Long car

14、d, the Gold Ear, Visa, Master, American Express, Diners club and JCB etc.7退房时间 Check-out Time TEL 8106饭店退房时间为中午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee

15、 if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 8客房门卡 Room Card TEL 8100饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not wor

16、k when you delay the check-out time and you must contact the Reception Desk to continue your time.9行李服务 Luggage Service TEL 8109我们为您提供店内免费运送或寄存行李服务。We offer free-of-charge service of delivery in our hotel and left-luggage service. 10大堂保险箱 Lobby Safe box TEL 8100大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭

17、店对留在客房内物品的任何损坏或遗失不负任何责任。Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.11商务中心 Bus

18、iness Center TEL 8107位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。服务时间：08：00-22：00Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.Service Hour

19、s：08：00am-10：00pm12商场 Shopping Center TEL 8118位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。服务时间：08：00-22：00Located in the lobby, it offers local specialties、tourism products、root carving artwork、 articles for daily use、soft drinks and food, etc.Service Hours：08：00am-10：00pm13残疾人士设施 Handicapped Facilitie

20、s TEL 8109饭店备有轮椅车和拐杖，如需使用请与行李房联系。We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.14擦鞋服务 Shoe-Shine Service 擦鞋机位于大堂一楼，免费为您提供擦鞋服务。Located in the lobby. You may polish your shoes there.15花店 Flower Shop TEL 8109我们非常乐意为您安排鲜花服务。We are very glad to provide fresh flow

21、er service for you.16租车 Car Hire TEL 8109如需预订的士，请与礼宾部联系，饭店为阁下提供24小时服务。 Please contact the Concierge if you need a car, the service is available for 24 hours.17着装 Dressing我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。We advise you to wear the proper formal dress in all restaurants and public places.18停车 Parking饭店拥有停车场，请按

22、指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car n

23、eed special care. We will make some notes and be care for the car. Please dont leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.19行政楼层接待处 Executive Floor Reception TEL 8100位于饭店六层和七层，将为行政楼层的客人提供快速入住和退房服务。Located on the 6th and

24、 7th floor, We provide fast check in, check out service for the executive floor guest.客房服务 GUEST ROOM SERVICES1客房中心 Housekeeping Center TEL 8588客房中心24小时为您服务，如有需要请与客房中心联系。We will serve you the whole day. Please contact housekeeping center for assistance.2房间清洁服务 Room Cleaning TEL 8588您若需要服务员尽快为您清理房间，请

25、将“请即打扫”牌挂于门外或与客房中心联系。Hang “Make up Room” signboard at the door knob or call housekeeping, and then well clean your room at soon as possible.3房间夜床服务 Turn-down Service TEL 8588饭店为您提供每日开夜床服务。We have do turn down service for you every day, please contact housekeeping center.4洗衣服务 Laundry Service TEL 858

26、8饭店为您提供干洗、水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内的洗衣单。We offer dry cleaning, washing and pressing service .The Room Attendant comes to collect the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you within 4

27、 hours. Please refer to the Laundry List in your room. for details.5小酒吧 Mini-Bar TEL 8588客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be recorded. If you want

28、 anything else, please contact housekeeping center.6房间加床服务 Extra Bed TEL 8100饭店为您提供加床服务。如果需要请与总台联系。Contact with reception desk for extra bed in the room if you need.7送餐服务 Room Service TEL 8208请参阅客房送餐服务菜单，并与餐饮部联系。服务时间：09：30-02：00Please checkRoom Service Menuand contact F&B Division.Service Hours：09：3

29、0am-02：00am8擦鞋服务 Shoes-shine Service TEL 8588每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋蓝内或与客房中心联系。Each room provide shoe-shine cloth, Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.9叫醒服务 Wake-up Call TEL 9请拨“9”与总机接线员联系，确定为您叫醒时间。Please dial “9” to contact with the Operat

30、or and confirm your wake-up time.10饮用水 Drinking Water TEL 8588客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。The water from the tap in the bathroom can be drunk directly. You may use the electronic kettle to boil the water. Please contact housekeeping for assistance.11电话 Telephone TEL 9每个房间都配备长途直拨国际

31、/国内电话系统。如要拨打长途电话，可先参阅电话服务指南，或拨“9”请总机接线员协助。Every room is equipped with the direct international and domestic dialing system. If you want to make a long distance call, please check the Telephone Directoryor dial“9”for help.12电吹风 Hair Dryer TEL 8588客房内备用电吹风可供您使用。There is a hair dryer in the room for yo

32、u.13冰块 Ice Cube TEL 8588客房中心可以为您提供冰块，如有需要请与客房中心联系。We prepare the ice cube for you in the housekeeping. Please contact us if you need.14电熨斗/烫衣板 Iron / Iron Board TEL 8588客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。There are iron and iron board in housekeeping center. Please contact us for assistance. Please t

33、ake care of yourself.15房间保密/电话免打扰 TEL 9Keep the Room Number Secret/Avoid Being Disturbed by Telephone 如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。 If youd like to keep the room number secret and avoid being disturbed by telephone, please.press the key of “DND” on the wall and contact the Operator by “9”.

34、16失物招领 Lost And Found TEL 8588如有物品遗失，请与客房中心联系。遗留物品饭店将保留三个月，易变质物品保留三天。在上述期限内无人认领的物品，饭店将会自行处理。Please contact housekeeping, If you have things lost. we will keep the lost things for 3 months. Perishable goods will be kept 3 days. We are entitled to deal with them beyond the deadline.17电视节目 TV Channel T

35、EL 8588饭店所有客房均有遥控彩色电视，提供多种语言的国内外卫星、有线电视频道。 Each room provides remote-control color TV with satellite & cable channels. If you want to know the program arrangement, check playbill please.18网上漫游 Internet Service TEL 8588饭店客房为您提供无线及宽带免费上网服务The guest rooms had fixed with broadband access and wireless in

36、ternet also. You can get on the internet in your room for free.19空气调节 Air Conditioner TEL 8588饭店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。The hotel has the central air-conditioning system. There is individual air-conditioning control in every guest room. For assistance, please call housekeeping.20电源

37、总开关 Energy Saver TEL 8588客房内配有电源总开关。进入客房，只需将门卡插入墙上的控制开关，客房内的电源就会接通。离开房间时，请别忘记把门卡取出。There is an Energy Saver in each room. You may get the electricity inserting the room card into the switch on the wall. Dont forget to take the card when you are out.21电源说明 Power Supply TEL 8588客房内电压系统为220伏特和110伏特，如需使

38、用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹调设备，请不要使用大功率电器。The voltage of power supply in your room is 220V and 110V.Contact us if you need an adapter or transformer. electric or cooking equipments without permission is forbidden in order to guarantee your safety. Please dont use other appliance of hig

39、h power.22无烟楼层 Non-smoking floor TEL 8588饭店为不吸烟的宾客特别准备了无烟楼层（6楼），为您提供清新的住宿环境。Our hotel specially prepares non-smoking floor for you on the 6th floor for the guests who dont smoke.23医疗服务 Clinic Service TEL 8100如果需要服务，请与客房中心或总服务台联系。For any assistance, please contact housekeeping center or front desk.24

40、环境保护 Environmental Protection TEL 8588为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室内的毛巾筐内，床上用品在您住店期间每两天更换一次。For the sake of environmental protection and avoid consuming too much detergent, please place the used towels in the towel basket. We will change the bed sheet, bed cover, pillow case every two day during you

41、r stay in our hotel.25紧急情况 Emergency TEL 8100如遇紧急情况请联系客房中心或总服务台。If any emergency happens, please contact housekeeping center or front desk.餐饮服务FOOD & BEVERAGE SERVICES1宴会预订 Banquet Reservation TEL 8200饭店一层、三层设有不同风格的大小宴会厅、多功能厅及包间18个。如您需要安排宴会、酒会等有关的社交宴请，请与餐饮预订中心联系。服务时间： 07：00-22：00 We have different k

42、inds of small and big banquet halls、multi-function hall and 18 balconies，located on 1st and 3rd floor. Please contact F& B Reservation Center if you need get-together and relevant public activities .Service Hours：07：00am-10：00pm 2大堂吧 Lobby Bar TEL 8121饭店一楼独特的休闲酒吧，为您提供会友、小憩之理想去处。服务时间： 07：00-00：00 Our

43、 Lobby Bar on 1st floor is an excellent leisure place for you to meet your friends or have a break.Service Hours：07am：00-00：00pm 3西餐厅 Western Restaurant TEL 8128位于饭店一层，提供中、西式自助早餐、午餐和晚餐，并提供16小时客房送餐服务。服务时间：早餐07：30-09：00 午餐11：30-13：30 晚餐17：30-21：30Located on 1st floor, We offer Chinese and western-styl

44、e buffet breakfast, lunch and dinner with 16hours room service.Service Hours：B 07：30am-09：00am L 11：30am-01：30pm S 05：30pm-09：30pm4行政酒廊 Executive Lounge TEL 8820位于饭店八层，为您提供各种饮品、小点，是您休闲、聊天、休息的最佳场所。 服务时间：11：00-00：00 Located on the 8th floor, provides you with various of drink and snacks. Service Hours

45、：11：00am-00：00pm5中餐厅 Chinese Restaurant TEL 8200位于饭店二、三层，经营高档“满汉全席”、燕、鲍、翅、海鲜等粤菜，特色川、湘菜以及特色西口菜。服务时间：午餐11：30-13：30 晚餐17：30-21：30 Located on the 2nd and 3rd floor of the hotel, it provides you with many kinds of special dishes as Canton flavor such as Abalone, Birds net and the shark fin.，and also prov

46、ides you with special Sichuan cuisine and Zhangjiakou dishes. Service Hours：L 11：30am-01：30pm S 05：30pm-09：30pm6日韩餐厅Japanese & Korean Restaurant TEL 8355 位于饭店三层，为您提供纯正的日式料理精品、考究串烧，韩族厨师现场制作韩式烤肉，澳洲牛肉、野生生蚝等。 服务时间：午餐 11：30-13：30 晚餐 17：30-21：30 Located on the 3rd floor, it provides you real Japanese cuis

47、ine and Korean BBQ ,also Australia beef and wild oysters. Service Hours: L 11：30am-01：30pm S 05：30pm-09：30pm 7洗浴自助餐厅 Bath buffet Restaurant TEL 8205位于会馆二层，为您提供中西合璧式自助餐，供洗浴客人就餐。服务时间：早餐07：30-09：00 午餐11：30-13：30 晚餐17：30-21：30 夜宵23：00-00：00 Located on the 2nd floor ,it provides Chinese and western buffe

48、t for the bathing guest.Service Hours：B 07：30am-09：00am L 11：30am-01：30pm D 05：30pm-09：30pm S 11：00pm-00：00am8会议室 Conference Room TEL 8155位于饭店八层，拥有可接待10-200人的各种规格会议室8个。如需使用请与市场营销部联系。Located on the 8th floor, has 8 Various-specification conference rooms which can hold 10 to 200 persons. If you need,

49、please contact the marketing & sales department.9送餐服务 Room Service TEL 8208饭店提供房内中餐、西餐用餐服务，详情请参阅客房用餐服务菜单。服务时间： 09：30-凌晨02：00 Our hotel provides in room Western and Chinese food for 16 hours a day. Please ref-er the guest room menu to make your choice or contact western restaurant. Service Hours：09：3

50、0am-02：00am 会馆服务HEALTH& ENTERTAIMENT SERVICE1洗浴 Bathe TEL 8000位于饭店西侧地下一层和一层，提供男女宾洗浴，SPA，提供足疗、按摩保健服务，同时还设有洗浴客房供您休息服务时间：全天Located on the basement floor and 1st floor, provide bathe, playing pool, and guest rooms.Service Hours：24hours 2游泳馆 Swimming Pool TEL 8135 位于饭店西侧一层，水质清澈透明，游泳是健身和减少脂肪的最佳运动方式。 服务时间：

51、10：00-22：00Located on the 1st floor, provides you with comfortable and spacious environment for health.Service Hours：10：00am-10：00pm3健身房 Gymnasium Center TEL 8139位于饭店西侧一层，有氧健身器材、瑜伽，是您训练心肺功能的好地方。服务时间： 10：00-22：00Located on the 1st floor, all kinds of exercisers equipment and facilities for you to cho

52、ose.Service Hours：10：00am-10：00pm4电影厅 Film Hall TEL 8239位于饭店二层，完美体验超精彩的视听盛宴。服务时间：全天Located on the 2nd floor, provides you with wonderful view.Service Hours：24 hours5休息厅 Lounge TEL 8240位于饭店二层，休息床双电动调节，让您享受惬意的休闲时光。服务时间：全天Located on the 2nd floor, provides you a wonderful leisure time with double elect

53、ric adjustment rest bed.Service Hours：24 hours6游乐区 Game Area TEL 8237 位于饭店西侧二层，设有儿童游乐区、电玩、桌球、书吧、网吧、大型自助餐。服务时间：全天Located on the 2nd floor, includes children playing area、video games、table tennis、reading room、internet cafes、buffet party.Service Hours：24 hours7棋牌室 Chess and Mahjong Room TEL 8160位于饭店4楼，

54、配有先进的全自动麻将机供您使用。服务时间：全天Located on the 4th floor, the environment is elegant and it has advanced and automatic Mahjong machines. Service Hours：24 hours 8SPA理疗室 TEL 8800位于饭店八层西侧，SPA主要透过人体的五大感官功能，将精、气、神三者合一，实现身、心、灵的放松。服务时间：全天located in the west 8th floor，SPA primarily through the bodys five senses to g

55、et you spirit, breath and expression combined and achieve physical, mental and spiritual relaxation. Service Hours：24 hours 安全指南SAFETY DIRECTORY1为了使您在本饭店能愉快而安全地居住，请您与我们合作并遵守下列措施：To ensure you have a pleasant stay with us, we need your cooperation. Please do as the following:请将现金和贵重物品存放在大堂保险箱内。Please

56、 place your cash and valuables in the safe deposit box in the lobby.如您不希望接听电话，请通知饭店接线员。Advise hotel operator if you want to miss your incoming calls.所有饭店员工会身穿制服，胸前佩戴员工牌，否则请勿让他/她进入您的房间。Please note that only uniformed hotel employees with name tags are permitted to serve you in guest room by you.外币兑换应

57、在大堂接待处，请勿与不相识的人员兑换外币。Foreign currency only can be exchanged at the Reception Desk. Do not exchange your foreign currency with strangers by you.请勿轻信兜售免费旅游或其他服务的电话。若经常受到这种干扰，请通知大堂经理。Do not accept calls from strangers offering free tours and other services. Please tell the Assistant Manager if you are

58、being bothered by them.如果您发现任何疑点或可疑人物，请立即通知大堂经理。If you see any suspicious persons or any queries, please contact the Assistance Manager immediately.随身携带门卡时，请妥善保管。请勿将门卡交给他人。当离店时，请务必将门卡归还总台收银处。Make sure yourself with your room card. Do not hands your room card to any other person who is not registered

59、 in your room. Please return your room card to the Cashier Desk when you check out.离开房间或晚上休息前，请关好门窗。请注意本地气候，保重身体。外出游览，请注意食品卫生和安全。To ensure your safety, please shut the windows and door of your room before departing or sleeping at night. To ensure your health, please notice the local climate, take ca

60、re of yourself and pay attention to the food sanitation and security.2宾客注意事项 Guests Notices饭店设有消防水喉、灭火器材等消防设施，请勿随意动用。Each floor equipped with modern fire-fighting equipment, Please do not move casually except emergency.入住时请出示身份证、护照或其他有效证件。Upon registration, you are requested to show your own identif