《商务英语综合教程》课件Unit 8 Team building

1、Unit 8Vocabulary Building successful teams Listening Prefixes Reading The key to success Language Review Modal perfect Skills Resolving conflict Case study The new bossOverview Form a team, not a committee.Mark McCormack(1930 - 2003)CEO of International Management GroupQuotationsMark McCormack (Nove

2、mber 6, 1930 May 16, 2003) was an American lawyer, sports agent and writer. He was the founder and chairman of International Management Group, now IMG, an international management organization serving sports figures and celebrities.AThink of at least two advantages and disadvantages of working in te

3、ams.Starting upAdvantages Things can be achieved by individuals working separately- some things can only be achieved by teams. Some people prefer working with others rather than on their own.Team-working allows everyone to feel they have something to contribute. Disadvantages Explaining and organisi

4、ng the task can take so much time that its easier and quicker to do it yourself.Communication breakdowns can lead to severe problems in achieving the task. Conflict between team members can be very destructive. BFor each category in the quiz below (pp. 68), tick the three statements that most apply

5、to you. Then read the explanations on page 152.What sort of team player are you?Doers vs ThinkersDetails vs IdeasMind vs HeartPlanners vs ImprovisersI consider what I say.I contribute a lot in discussions.Action is more important than reflection.I listen to others before I say anything.Discussion gi

6、ves me energy and ideas.I dont say a lot at meetings.I often come up with unusual solutions.Its important to be realistic.People see me as a creative person.I like practical solutions.You shouldnt overlook details.You shouldnt get lost in details.I like to think logically.I keep emotions out of deci

7、sion-making.I avoid confrontation.I sometimes tread on peoples toes.Understanding people is as important as being right.I care about other peoples feelings.Meetings have to be prepared for carefully.I like surprises.I hate time-wasting at meetings.Too much time can be spent on preparation.People say

8、 Im a punctual person.I need a deadline to get me going.Starting upCWork in groups and compare your answers. Then discuss these questions.How important are thinking styles in effective teamwork?Do you think your group would make a good team, based on the results of the quiz? Explain why or why not?S

9、tarting upBuilding successful teamsA8.1 Listen to the first part of an interview with Jannet Greenfield, an American specialist in Human Resources. What are the three key points for effective team building that Janet mentions? Use these headings to help you: corporate culture, expectations and contr

10、ibutions.The corporate culture must encourage teamwork. All the members of the team must have clear personal objectives and must understand how these relate to the objectives of the company. All the members of the team must feel that their contribution is recognized and valued by the management.List

11、ening8.1 MP3Building successful teamsB8.2 Listen to the second part of the interview. Work in pairs. Take notes on a) Vince Lombardis ideas and b) how his ideas are applied to business.Sport Every player must know exactly how to play his position well discipline.Every player should be treated the sa

12、me as the others.Every player should care about the others.BusinessEvery employee must know the basics of their job and be trained to perform well.There should be discipline in the company so everyone knows how to behave.There should be team spirit, fostered by events, activities, schemes, etc. that

13、 bring people together so they get on better and care for each other.Listening8.2 MP3CDiscussion: describe a team you have been in that was either a) successful, b) unsuccessful and say why.AMatch the prefixes of the words 1-10 to their meanings.Prefixes PrefixMeaning of prefix1mismanagea) notb) do

14、badlyc) former2pro-Europeana) oppositeb) in favour of c) before3predicta) not enoughb) againstc) before4post-mergera) afterb) too muchc) not enough5dishonesta) veryb) formerc) not6ex-bossa) oppositeb) formerc) after7bilaterala) againstb) afterc) two8reconsidera) againb) formerc) after9irresponsiblea

15、) again b) not c) against10hypercriticala) not enoughb) veryc) oppositeVocabularyBComplete the text below using some of the words in Exercise A in the correct form.mismanagedpost-mergerpro-EuropeaOur company went through a difficult period a few years ago. Bad decisions were taken which caused us to

16、 lose a lot of money. Because the company had been _1, the chief executive had to resign. Last year, we merged with a much larger company. During the _2 period our future strategy was discussed. It was decided that we could consider becoming a more global organisation with a strong presence in Europ

17、e.Most of us were _ 3, we liked the idea of expanding into Europe. Indeed our _4 had been strongly in favour of doing this. However the two new board members were strongly against the idea but never said so openly. I think this was very _5. Instead, they behaved in an _6 manner during meetings. For

18、example, they would be _7, raising stupid objections if someone came up with a good idea.Because the meetings were so unproductive, the Board of Directors got cold feet and asked us to _8 the decision to expand into Europe.nex-bossdishonestirresponsiblehypercriticalreconsiderPrefixes VocabularyCAdd

19、prefixes to the words in the box to give their opposite meanings. Then use them to discuss the questions that follow.Prefixes Vocabularycommunicativedecisiveefficiententhusiasticflexiblefocussedimaginativeloyalorganisedpracticalsociablestabletolerantuncommunicativeindecisiveinefficientunenthusiastic

20、inflexibleunfocussedunimaginativedisloyaldisorganisedimpracticalunsociableunstableintolerantWho is the best or worst person you have ever worked with? Explain why. What qualities could you contribute to a team? What qualities would the other members need to have to create an effective team?ANone of

21、us is as smart as all of us. Do you agree? In what situations is it true or not true? Give examples. ReadingThe key to successRead the article and answer these questions.BWhat is the difference between the past and the present in terms of the key to success in a career?In the past individual attribu

22、tes such as intelligence and toughness were the key to success and employees worked in competition with each other. Now personal strengths are less important than a persons ability to work in a team and share knowledge and skills with colleagues so they can work together in competition with other co

23、mpanies. ReadingThe key to successRead the article and answer these questions.B2. What does the writer say about competition in the first paragraph?Competition today should be against commercial competitors rather than between colleagues.3. In the second paragraph what does the writer say you need t

24、o be a good team player?You need to be able to compromise your own views for the good of the team. You need to have a belief in the way the team works and in its strengths. You need to recognise where your own strengths and contribution fit in with the team. You have to be honest with yourself and w

25、ith the rest of the team. You have to be able to control conflict within the team. You have to care about the development of your team mates.ReadingThe key to success4. What three points does the writer make about effective teams in the third paragraph?Effective teams are able to solve problems more

26、 easily than one person can. All teams must be managed well by a capable facilitator with an understanding of the way teams develop and change. Teams grow and develop and are more productive and efficient at some stages of their development than at others.Read the article and answer these questions.

27、BReadingThe key to success5. According to the writer which of the following attitudes should team members have?We know exactly what we are trying to achieve.I will lead when necessary.People value my work.I speak when invited by the leader.I am encouraged to be very critical of colleagues opinions.R

28、ead the article and answer these questions.BReadingThe key to success6. Why does the writer think that cultural differences do not have a big influence on teams?7. What is the difference between Thai and Western team members?Because essentially, whatever their nationality, most members of a team hav

29、e the same basic objectives in life.Read the article and answer these questions.BThai team members place greater emphasis on personal relationships whereas Western team members place greater value on personal achievement.ReadingThe key to successA team always needs a leader.A team should change its

30、leader regularly.Tension between team members makes a team more effective.Teams need people with similar personalities in order to succeed.Discuss the following statements.CReadingThe key to successComplete the missing letters in the following words. Which of these qualities do you possess that woul

31、d be useful when working in a team?D1 patience2 foresight3 creativity4 organisation5 intuition6 toughness7 stamina8 diplomacy9 honestyReadingThe key to successDo you have any other qualities which would be useful for a team?What would you find difficult about working in a team?If you were a team lea

32、der, how would you get your team members to co-operate?Answer these questions.ELanguagereviewModal perfectAnswer yes, no or not sure to each of the questions below.A1. You should have chosen her for the team. Was she chosen for the team?2. He must have made over 30 changes to the project. Did he mak

33、e over 30 changes to the project?3. They neednt have spent so much time on the report. Did they spend too much time on the report? 4. They could have prepared better if theyd had more time. Did they prepare as well as they wanted to? noyesyesnoLanguagereviewModal perfectAnswer yes, no or not sure to

34、 each of the questions below.A5. The team would have been stronger without him. Was the team as strong as it could be?6. Sylvia may have arrived by now. Has Sylvia arrived yet?7. Thomas should have reached Barcelona by now. Has Thomas reached Barcelona？8. They couldnt have done enough research as th

35、e launch was a failure. Did the team do enough research?nonot surenot surenoLanguagereviewModal perfectWhich of these statements uses the modal perfect correctly? Suggest alternative modals for the incorrect statements.BIts too late to apply for the job now. You must have applied last month. It was

36、silly to leave your wallet in the hotel room. It would have been stolen.The fire in our showroom last night could have destroyed all our merchandise.He bought the land cheaply and sold it at a higher price to developers, so he neednt have made a lot of money.must shouldwould might / couldneednt must

37、LanguagereviewModal perfectWhich of these statements uses the modal perfect correctly? Suggest alternative modals for the incorrect statements.B5. Gerry wasnt at the meeting. He might have been delayed in traffic.6. You couldnt have seen Mr. Lebeau at the conference because he was in Hong Kong at th

38、e time.7. He looked exhausted when he arrived. He should have had a bad flight.8. He was charismatic and decisive. We must have made him team leader.should mustmust shouldLanguagereviewModal perfectRole play this situation in pairs.CA sales rep went on a three-day business trip. He / She:After the t

39、rip, the Finance Director thinks the reps expenses are excessive and refuses to pay them. The sales rep defends their actions. Use as many of the following structures as possible: should have / shouldnt have / could have / neednt have / + past participle.hired a top-of-the-range car.drank most of th

40、e mini-bar.had clothes dry-cleaned by the hotel.stayed in a five-star hotel.phoned home from their room.ordered breakfast in their room.Resolving conflictARead the suggestions below about ways of dealing with conflict. Put each of them under one of the following headings: either Do or Dont.SkillsDoD

41、ont1. Delay taking action, if possible.2. Get angry from time to time with difficult members.6. Try to ignore tensions within the team.8. Give special attention to team members who are creating problems.3. Try to see the problem from the point of view of the team.4. Be truthful about how you see the

42、 situation.5. Encourage open and frank discussion.7. Bring potential conflict and disagreement into the open.9. Persist with impossible people you may win them over.10. Try to find win-win solutions.Resolving conflictB8.3 Listen to the conversation between Karen, Head of Department, and Larissa. Whi

43、ch suggestions, listed above, does Karen use to deal with the conflict between Larissa and her colleague, Sophie?Skills8.3 MP3Karen uses suggestions:1345710Resolving conflictCWrite down the phrases she uses to deal with the conflict. Add them to the Useful langue box.SkillsExpressing your feelingsSh

44、owing sympathyMaking suggestionsIdentifying the real problemExpressing satisfactionResolving the conflictExpressing dissatisfactionReviewing the situationIm really fed up with her.Maybe you should .Why dont we .All right, well see if that work.Thanks for listening.How would that help?I understand yo

45、ur feelings.How would that help?Ill have a quiet word in her ear.Lets talk about this in a few weeks time.Resolving conflictSkillsDWork in pairs. Role play the following situation. Use phrases from the Useful language box above to discuss the problems.A team of six multinational staff is managing a

46、number of apartment blocks in Nice, France. However, one of the team is unhappy. The employee is difficult to work with and uncooperative.Team leader turn to page 146.Team member turn to page 155. BackgroundActivity Sales Manager until 18 months agoPresent Sales ManagerSales targetsSales performanceSelling fax machines, data projectors and slim plasma screensVanessa BryantNigel Fras