新标准高职商务英语：视听说教程-第2册-Unit-2-PPT教学课件

1、Book 2 Unit 2u2Well Take Care of Everything新标准高职商务英语视听说教程2objectivesListen for specific information;Meet a client at the airport;Arrange lodgings for a client;Learning ObjectivesLearningObjectivesReceive clients at the office.新标准高职商务英语视听说教程 2 Unit 2Listening StrategyGetting StartedActual Communicati

2、onVideo EpisodesListening StrategyListening StrategyListening for Specific Information1A1B1CWarming up1DCONTENTSListening for Specific Information:Listening . Listening StrategyGetting StartedActual CommunicationVideo EpisodesListening is like shopping at a supermarket. It is unnecessary for you to

3、go everywhere. Instead, you just go to some sections according to your shopping list and pick out what you like. Before listening it is very important to ask yourself what you are listening for. Are you listening for general understanding of the whole lecture or conversation? Or are you listening fo

4、r specific information? Is it a persons name or the name of a place? Is it a telephone number or someones age, etc.? This helps you to filter out unnecessary information when you are listening. The skill of identifyingListening for Specific InformationListening . Listening for Specific InformationLi

5、stening StrategyGetting StartedActual CommunicationVideo Episodesspecific information also helps you to find and identify important information that tells you when the answer is going to be given. Its important to listen with a specific purpose in mind.Listening for Specific Information:1A | 1B | 1C

6、Youre going to hear three short conversations. At the end of each conversation, a question will be asked. Listen carefully and answer the following questions with what you hear.Listening StrategyGetting StartedActual CommunicationVideo Episodes1A1Conversation 11. Whats the womans size?Size 6.2. What

7、 color does the woman prefer?Black.Listening StrategyGetting StartedActual CommunicationVideo Episodes1A2Conversation 21. What isnt working in the room?The heater.2. Which room will the man move in?Room 406.Listening for Specific Information:1A | 1B | 1CListening StrategyGetting StartedActual Commun

8、icationVideo Episodes1A3Conversation 31. When is the reservation for?For Friday.2. What kind of room does the customer want?A double room.ScriptListening for Specific Information:1A | 1B | 1C1B1Listening StrategyGetting StartedActual CommunicationVideo EpisodesListen to a dialogue. Read the statemen

9、ts and decide whether they are true (T), or false (F) or not mentioned (NM).1. Dennis cant play golf very well. ( )2. Kate has a boyfriend. ( )3. Kate is fifteen years old. ( )NMFDennis won a golf competition.NMListening for Specific Information:1A | 1B | 1CAt the beginning of the dialogue, Anne say

10、s “What a surprise!”1B2Listening StrategyGetting StartedActual CommunicationVideo Episodes4. Becky has an argument with her boyfriend. ( )5. Kate has passed a driving test. ( )6. Kevin often phones Anne. ( )TTFListening for Specific Information:1A | 1B | 1C1B3Listening StrategyGetting StartedActual

11、CommunicationVideo EpisodesScript7. Kevin is married. ( )8. Anne is surprised at Kevins news. ( )TFHe has got engaged.Listening for Specific Information:1A | 1B | 1C1C1Listening StrategyGetting StartedActual CommunicationVideo EpisodesListen to the descriptions of five advertisements carefully. Matc

12、h each picture with a description.rust free 不生锈的 interior 内部 speck 斑点suite 成套用品或设备 fur 毛皮 paw 爪Listening for Specific Information:1A | 1B | 1CAd No. 2Ad No. 5Ad No. 31C2Listening StrategyGetting StartedActual CommunicationVideo EpisodesListening for Specific Information:1A | 1B | 1CAd No. 1Ad No. 4S

13、cript1D1Listening StrategyGetting StartedActual CommunicationVideo EpisodesWarming up:1DPair Work Have you ever met someone at the airport, metro or the station? What preparations have you made? Look at the following pictures, decide where they are and discuss with your partner what preparations you

14、 will make before meeting guests at these places.1. At the office reception.2. At the airport.1D2Listening StrategyGetting StartedActual CommunicationVideo EpisodesWarming up:1D3. At the hotel.4. At the station.Listening StrategyGetting StartedActual CommunicationVideo EpisodesCONTENTSGetting Starte

15、dGetting StartedCulture Focus2A2BLeading in2C2D2E2FUseful Expressions2GMeeting ClientsNew Words and ExpressionsNew WordsCulture FocusListening StrategyGetting StartedActual CommunicationVideo Episodesinitial a.encounter n.subsequent a.engage v.开始的，最初的相遇，遇见随后的使加入(某种活动)apology n.facial a.道歉面部的New Word

16、sCulture FocusListening StrategyGetting StartedActual CommunicationVideo Episodescritical a.solid a.regardless ofat ease关键的可靠的不顾，不管安心2-2A1Listening StrategyGetting StartedActual CommunicationVideo EpisodesCulture Focus:2A | 2BBefore you listen to the passage, read the questions. Listen and find out

17、the answers.1. Why is standing up better than being seated when you meet a client?Because being seated means you dont think the other person is important.2. What manner should one take on when meeting clients?Stand up when meeting someone; smile; introduce immediately; offer a firm handshake.2-2A2Li

18、stening StrategyGetting StartedActual CommunicationVideo EpisodesScript Culture Focus:2A | 2B3. What is the purpose of meeting clients in the first few minutes?Ones goal within the first few minutes of meeting other people is to make them feel comfortable or put them at ease so that they will want t

19、o do business.2-2B1Listening StrategyGetting StartedActual CommunicationVideo EpisodesCulture Focus:2A | 2BDiscussion Discuss in pairs or small groups “What should we do when meeting clients for the first time?” by picking up the things you think you should do from the following.1. Set an agenda.2.

20、Make notes.3. Send Thank-you letter to clients.4. Dont rush into it.5. Make a phone call asking if the client will be present.6. Dont take a laptop!7. Be sure to be on time!8. Dress smart.9. Firm handshake!10. Do more listening than talking.2 Leading in2Leading inListening StrategyGetting StartedAct

21、ual CommunicationVideo EpisodesNew Wordturbulence n.强气流People in business meet or receive clients on many occasions, at the airport, at the station, at the office, etc. This part focuses on receiving clients in different places.2 2C1Listening StrategyGetting StartedActual CommunicationVideo Episodes

22、Dialogue 1W: Peter, how are things with you?M: Fine, thanks. Well, do you have any luggage to pick up?W: Oh, no, its all here.M: OK, come with me, the car is over there.The following short dialogues contain the expressions for receiving visitors at the airport. Listen and fill in the blanks with the

23、 expressions you hear.Language & Culture NotesLeading in:2C | 2D | 2E | 2F2 2C2Listening StrategyGetting StartedActual CommunicationVideo EpisodesDialogue 2W: If Im not mistaken, you must be Mr. Peter Johnson from America.M: Yes, I am, but W: Im Li Mei from Pacific Import & Export Company. Nice to m

24、eet you.M: How do you do? Thank you so much for meeting me here.W: My pleasure.Leading in:2C | 2D | 2E | 2F2 2C3Listening StrategyGetting StartedActual CommunicationVideo EpisodesDialogue 3M: Hello, my name is Peter Tonic. I hope youve had a pleasant journey.W: Hello, Im Alice Pearce. Yes, thank you

25、. It was quite all right, apart from the last bit. Well, anyway, weve made it now.Leading in:2C | 2D | 2E | 2F2 2C4Listening StrategyGetting StartedActual CommunicationVideo EpisodesDialogue 4M: How is your flight? Did everything go all right?W: It is very comfortable, except for a little bit of tur

26、bulence.M: How long did the flight take?W: About 12 hours.M: 12 hours! You must be tired after such a long flight. Can I take you straight to your hotel ?W: Yes, that would be best.M: I have a car waiting outside. Right this way, please.Leading in:2C | 2D | 2E | 2F2 2C5Listening StrategyGetting Star

27、tedActual CommunicationVideo EpisodesDialogue 5W: Weve been expecting you ever since you faxed us the date of your arrival. Have you had a pleasant journey ?M: Yes, well, it was uneventful.W: I guess thats the best thing you can say about a flight, isnt it?M: Yes, of course.W: Well, you must be tire

28、d after the long flight. Our car is out in the parking lot .M: Fine.W: Shall we go, then?Leading in:2C | 2D | 2E | 2F2D1Listening StrategyGetting StartedActual CommunicationVideo EpisodesNew Words and Expressionsen-suite bathroom卧室里的浴室Leading in:2C | 2D | 2E | 2F2D2Listening StrategyGetting StartedA

29、ctual CommunicationVideo EpisodesDialogue 1Who booked the room?Harry Jackson.Dialogue 2Who booked the room?Tony Marshall and May Hunter.How many rooms are booked?Two.What kind of rooms are they?Single rooms.What benefits can the customers enjoy now?A 10% discount.The following short dialogues contai

30、n the expressions for receiving visitors at a hotel. Listen to the short dialogues and answer the questions in the chart below.Leading in:2C | 2D | 2E | 2F2D3Listening StrategyGetting StartedActual CommunicationVideo EpisodesDialogue 3How is the environment of the hotel?There is a beautiful lake beh

31、ind the building.When will the two people meet for dinner?Tomorrow.ScriptLeading in:2C | 2D | 2E | 2F2 2E1Listening StrategyGetting StartedActual CommunicationVideo EpisodesLeading in:2C | 2D | 2E | 2FYoure going to hear two short dialogues containing the expressions for receiving visitors at the of

32、fice. Listen and decide whether the statements are true (T), or false (F) or not mentioned (NM).Dialogue 11. The dialogue takes place in the afternoon. ( )2. The customers name is Sam Waters. ( )TFIt takes place in the morning.Script2 2E2Listening StrategyGetting StartedActual CommunicationVideo Epi

33、sodesLeading in:2C | 2D | 2E | 2FDialogue 23. The hostess and the visitor are strangers. ( )4. Mr. Bentley has been to ABS before. ( )NMFNot strangers. They have talked on the phone.2 2E3Listening StrategyGetting StartedActual CommunicationVideo EpisodesLeading in:2C | 2D | 2E | 2F5. Mr. Bentley is

34、late for the meeting. ( )6. Linda is Ms. Traubs secretary. ( )TFLinda is Ms. Traubs colleague.Script2 2F1Listening StrategyGetting StartedActual CommunicationVideo EpisodesLeading in:2C | 2D | 2E | 2FRole PlayDavid is a mutual friend of you and your colleague Jack. David is coming to visit both of y

35、ou from America next Monday. He is arriving in the morning. You need to arrange for his first two days here and then find out what he would like to do.Discuss the following questions (Think chronologically, to get a mental outline):Who is going to meet him at the airport?Where are you taking him?Wha

36、t are you going to do there?Will you allow some time for him to have a rest, or sort his things out?2 Useful Expressions1Useful ExpressionsListening StrategyGetting StartedActual CommunicationVideo EpisodesMeeting Clients at the AirportClientHost1. It is very kind of you to come and meet me (at the

37、airport).2. Its very comfortable, except for (a little bit of turbulence).1. Let us get you to your hotel so you can get some rest.2. How is your flight? Did everything go all right?3. Our car is waiting over there. Lets drive to the hotel. May I help you with your ?4. Ive heard so much about you. W

38、eve been expecting you ever since 2 Useful Expressions2Listening StrategyGetting StartedActual CommunicationVideo EpisodesUseful ExpressionsCheck Guests in and outCheck inFront Desk ReceptionistGuests1. What name is the reservation under?2. How long will you be staying?3. The dining room is on .4. T

39、he weight room and sauna are on .5. Just call the front desk if you need .1. We have a reservation under 2. Is it too early to check in?3. Can we get a wake-up call?4. What is the check out time?2 Useful Expressions3Listening StrategyGetting StartedActual CommunicationVideo EpisodesUseful Expression

40、sCheck outFront Desk ReceptionistGuests1. Are you ready to check out?2. How was your stay?3. Was everything satisfactory?4. Would you like to speak to the hotel manager on duty?5. Enjoy the rest of your holiday.6. Have a safe trip home.1. Were checking out of Room 401.2. We really enjoyed our stay.3

41、. Sorry, were a bit late checking out.4. Im afraid we overslept/slept in.5. We have a few complaints.6. Well be back next time were in town.2 Useful Expressions4Listening StrategyGetting StartedActual CommunicationVideo EpisodesUseful ExpressionsMeeting Clients at the OfficeGreeting Visitors at Fron

42、t DeskOffering Help /Refreshments etc.Making Small Talk1. Do you have an appointment?2. Ill let know youre here. What name is it, please?3. Im afraid is in a meeting.4. Im sorry, but is out of the office at the moment.1. Would you like to take a seat?2. Maybe I can help you?3. Would you like some te

43、a / coffee whilst you wait?4. Milk and sugar?5. Would you like to read through our company brochure?1. Did you have a good journey?2. What was the weather like in ?3. Have you been to before?2 2G1Listening StrategyGetting StartedActual CommunicationVideo EpisodesUseful Expressions:2GRole Play Read a

44、nd get familiar with useful expressions on previous pages. And then practise meeting clients in different places.Listening StrategyGetting StartedActual CommunicationVideo EpisodesCONTENTSActual CommunicationActual CommunicationSection ADialogue 1Its a Shame to Leave You Alone3A3B3CDialogue 2That Wo

45、uld Be Great3D3E3FSection BPassage 1Business Hotels For Relaxing While Preparing to Meet Clients3G3HPassage 2Five Seconds to Make a Good First Impression3I3J3K3A New WordsSect. A, D1Its a Shame to Leave You AloneListening StrategyGetting StartedActual CommunicationVideo EpisodesNew Words and Express

46、ionsartificial a.weave v.springy a.人造的编，织有弹性的，松软的orthodox a.craft n.ready market传统的，正宗的工艺，手艺现成的市场Products1. pure wool carpets2. artificial wool carpetsWays of weaving3. machine-woven4. hand-woven3 3A1Sect. A, D13A | 3B | 3CListening StrategyGetting StartedActual CommunicationVideo EpisodesListen to

47、the dialogue. Complete the notes with no more than two words for each blank and then choose the adjectives in Column A to match the words in Column B.3 3A1Sect. A, D13A | 3B | 3CListening StrategyGetting StartedActual CommunicationVideo EpisodesA springyelegantartificialclassicsoftexcellent pureBDes

48、ignPatternCraftsWoolThey probably will discuss the carpet business, such as price.3-3B1Sect. A, D13A | 3B | 3CListening StrategyGetting StartedActual CommunicationVideo EpisodesListen to the dialogue again and answer the questions.1. Who is Mr. Lewis?He is Marias client.2. Why does Maria say “Sorry”

49、?Because she has a long-distance call and has to keep the client waiting.3. What will Maria and Mr. Lewis do next?Script 3 -3C1Sect. A, D13A | 3B | 3CListening StrategyGetting StartedActual CommunicationVideo EpisodesPair Work Work with a partner and make dialogues according to the following situati

50、ons.Situation 1 A client comes to look for Mr. Emory, but the clerk working in the company doesnt know where Mr. Emorys office is.Situation 2 As a colleague at Mr. Emorys office, you tell the client to wait for Mr. Emory for a moment.3 -3C2Sect. A, D13A | 3B | 3CListening StrategyGetting StartedActu

51、al CommunicationVideo EpisodesReference answer: Situation 1Guest: Excuse me.Clerk: Yes, can I help you?Guest: Yes, please. Im looking for Mr. Emorys office. Do you know where it is?Clerk: Im sorry. I dont know. But the guard over there should know about it.3 -3C3Sect. A, D13A | 3B | 3CListening Stra

52、tegyGetting StartedActual CommunicationVideo EpisodesReference answer:Situation 2Clerk: Would you please take a seat over there, Sir? Ill let Mr. Emory know that you are here.Guest: Thanks. I can wait here.Clerk: Well, it may take some time. Mr. Emory is in a meeting at the moment. It would probably

53、 be more comfortable over there.Guest: I see. All right, then. Thanks.3D New Words1Sect. A, D2Listening StrategyGetting StartedActual CommunicationVideo EpisodesThat Would Be GreatNew Words and Expressionsexpo n.Internet access博览会互联网接入3 3D1Listening StrategyGetting StartedActual CommunicationVideo E

54、pisodesSect. A, D23D | 3E | 3FListen to the dialogue and choose the best answer(s) to each of the questions.1. What time is Marcos flight getting in?A. 5:15 a.m. on Saturday, March 8.B. 5:15 p.m. on Sunday, March 8.C. 5:15 a.m. on Sunday, March 8.D. 5:15 p.m. on Saturday, March 8.3 3D2Listening Stra

55、tegyGetting StartedActual CommunicationVideo EpisodesSect. A, D23D | 3E | 3F2. To discuss airport pickup arrangements, which of the following phrases does Adriana use?A. Theyll be standing in the arrivals hall.B. Well arrange for somebody to pick you up.C. How will we recognize you?D. Well have a si

56、gn with your name on it.3 3D3Listening StrategyGetting StartedActual CommunicationVideo EpisodesSect. A, D23D | 3E | 3F3. What phrase does Adriana use to ask about Marcos hotel requirements?A. Can we help you book something?B. Could you give me an idea of what you are looking for?C. What kind of hot

57、el were you thinking of?D. What are you looking for?3 3D4Listening StrategyGetting StartedActual CommunicationVideo EpisodesSect. A, D23D | 3E | 3F4. Which of the following are requirements that Marco has for the hotel he stays in?A. Good restaurant nearby.B. Internet access.C. Fitness center.D. Clo

58、seness to the exhibition center.E. Business center.3 3D5Listening StrategyGetting StartedActual CommunicationVideo EpisodesSect. A, D23D | 3E | 3F5. What does Marco suggest doing on Sunday evening?A. Meeting each other.B. Eating out.C. Going out for a drink.D. Arriving from a flight connecting from

59、Los Angeles.3 -3E1Sect. A, D23D | 3E | 3FListening StrategyGetting StartedActual CommunicationVideo EpisodesListen to the dialogue again. Is the information in the telephone message correct? Try to put it right if it is wrong.Telephone MessageCaller: Mike MarcoReceiver: Adriana Call for: Expo in Los

60、 Angeles Las VegasContents of the call:Date of callers arriving: 5:15 a.m. on Sunday, March 8 5:15 p.m.Flight: UA 5981 5918Arrangements for the visitor:Somebody meets at airport. To book a hotel: close to business centre. exhibition centerTo invite the visitor out for dinner. The visitor will invite