五星级酒店培训中英文71个文件tao-oh sm rm s102leads management

1、SHERATON SHENLIDO HO沈阳丽都喜来登饭店TRAINING ACTIVITY OUTLINE培训活动纲要Task:任务:Leads Management订房线索管理Code 序号:OH-SM-RM-S002Objectives:Atof this ses, each trainee will be able to ensuretInformation could result in additional revenues for sisterproperties is madeavailable.目的：酒店课程结束后，每个学员将能够尽可能的利用订房线索为其他增加收入。Stand

2、ard:标准:See attaent附标准和程序Resour:Whit白板，/ TEAMHOT Form, LCD, Flipchart联合销售线索表格, LCD，翻转展示板培训器材:Method培训方式Training Steps培训步骤Time时间roduction介绍Explanation Content 解释内容Demonstration With LCD用LCD 展示LCDPractice练习This sesshould be divided two parts:课程将分为两部分What is leads management?订房线索管理？How do we handle it?

3、如何去做？Explahe standard of leads management (All the S&P will be written on the Flipchart 1)逐条解释订房线索管理的标准？( 所有的标准将事先写在翻转展示板上)Showing starwood Global Distribution System and Central Reservation Office reservation system.展示仕达屋 全球销售网络系统和全球预订中心的预订系统。Answer:GDS /StarLink /CMD / GSO/ CSCW.I.F.MIncrease hore

4、venue and business, also can make more incentive for every sales assote.增加酒店收入和生意，并且每个销售部员工可以从中获得的。Second Part:Leads Managemenndling:操作订房线索管理Out-bound leads: 向外发订房线索Pay attention foring leadsing leads: 收到的订房线索How to handinging leads and procedure of it?如何操作收到的订房线索，程序是什么？How many days should we use t

5、o determine a accounts type? 应该多少天来确定客户类型？How can we inform the action taken and the result through Team Hoectronically?如何通过订房线索系统来采取行动并获得结果？Alling leads will be reviewed on a monthly basis.所有的订房线索将每月回顾一次。How should we report business materialized from- ing leads back through Team Hot?如何向订房系统回复生意情况？

6、Why we should maain frequent communication and rapport with respective GP, SP, APP Director ,GSO and other assotes of Starwood ?为什么应该经常与全球销售中心，地区销售中心及其他的仕达屋酒店的销售代表联络？Remand: as a sales assote, must be always ask one more question for all sister ho -team hot.提醒：作为一名销售部员工，必须在销售行为过程中，保持一直多向客人多提问一个问题，帮助

7、 其他酒店做销售。5 minutes20 minutes15 minutes20 minutes5 minutesSummary总结Use the Team Hot form exercise :When you do sales call, you know HP company will have a conference meeting in Xian, they dont make deciyet, their budget is Rmb500 perper day, including room modation, meeting , and breakfast, total 30

8、pax will attend this meeting , also have a cocktailhenight, but the budget dont know yet, you want to send this information to Xian Sheraton hosales department ,ephone number and contactyou can use our honumber and yourassotes name.当你在做销售时了解到惠普公司将有一个会议在西安，他们还没有决定用哪一家酒店。他们的 是每人每天包括房间，会议和早餐的标准是 500 元，并准备在第一天有一个酒会， 暂时不详，你想发订房线索给西安喜来登销售部， 和联系人你可以用酒店的 和