酒店前厅部预订管理程序手册-SP-RM-RES-P080 Local Information (v)当地旅游信息

1、国际酒店前厅预订管理手册International Hotel Front Office reservation management manual酒店管理之家国际酒店预订操作程序手册Operating procedures manual for international hotel reservationStandard & Procedure国际酒店管理程序标准与程序Position: Reservations Sales Agent职位：预订部销售文员Department:Front Office/ Reservation 部门：前厅部/预订部部门经理：GM Approval: 总经理

2、批准：日期：Task: Local Information Code: RM-RES-P080任务：当地旅游信息序号： RM-RES-K080Standard: Reservation Sales associates will be able to advise guests accurately about well-known local attractions including means of transportation, prices and opening time. The Reservation Sales associate will take personal res

3、ponsibility to find out information requested by the guest inform them as soon as possible.标准：预 订 部 销 售 文 员 须 能 够 准 确 地 向 客 人 提 供 当 地 旅 游 名 胜 的 信 息 在 哪 里 ， 价 格 以 及 开 放 的 时 间。预 订 部 销 售 文 员 有负 责 为 客 人 找 到 所 需 的 信 息 ， 并 尽 快 告 诉 他 。Procedures: Information regarding local attractions will be readily avai

4、lable for quick reference in the telephone book of Opera. Access through Shift+F7 (Information will be updated regularly by the concierge department).Monthly training and review sessions will be conducted by the Shift Leader on how to access required information on:Local attractionsOther propertiesH

5、otels in ShenzhenShenzhen local authoritiesInformation regarding bus, train and flight details, airport transfer details and prices will be obtained from the concierge and the guest will be contacted promptly with the relevant information.程序：1.在Opera(Shift+F7)电话本中应很容易地找到各种信息。(礼宾部将定期更新有关部信息)2.每个月将由主管培训、复习和测试如何得到所需的关于如下的信息当地的旅游名胜其他城市喜来登饭店深圳的饭店深圳当地政府3.从礼宾部将会得到有关汽车、火车，大车班次和飞机航空班，