酒店前厅部预订管理程序手册-SP-RM-RES-D110 VIP Booking (v)贵宾预订

1、国际酒店前厅预订管理手册International Hotel Front Office reservation management manual酒店管理之家国际酒店预订操作程序手册Operating procedures manual for international hotel reservationStandard & Procedure国际酒店管理程序标准操作程序手册SOPPosition: Reservations Sales Agent职位：预订部销售文员Department:Front Office/ Reservation 部门：前厅部/预订部部门经理：GM Approva

2、l: Zhang LeiDate: 总经理批准：日期：Task: VIP Booking Code: RM-RES-D110任务：贵宾预订序号： RM-RES-D110Standard:VIP designation or amenity requests should be placed in the Opera System at least one day prior to arrival. In the event of a same day amenity request, the appropriate amenity requirement should be informed

3、to the Guest Service Supervisor/Manager for processing. In all cases the amenity codes should be keyed into the guest profile in the Opera System. 标准:贵宾的特殊接待申请至少在一天前就输入到电脑系统中，对于当天的贵宾申请要立即通知前台的宾客服务经理或主管以使其能立即安排，任何级别的贵宾的特殊要求密码都要输入至电脑的客户档案中。Procedure: Special VIP guest should be advised to the General

4、Manager.All specials amenity for VIP guests including welcome gift, treatments, GM meeting and greeting and transport arrangements etc will be entered into the Opera special codes field.Check all details are correct, including guest name, company details and billing instructions etc one day before g

5、uest arrival.VIP & Special attention status is decided and approved by the General Manager, Hotel Manager, Director of Sales & Marketing and not by the caller. However, a callers request will be reported to the management for consideration. 程 序 ： 1.如有特别重要客人抵达，要向总经理汇报。2.所有贵宾到达时的特殊要求包括欢迎的礼物，特别待遇，总经理的接待和问候和接送机的安排等要输入OperaSpecialcode内。3.在贵宾到达之前一天贵宾到店报表检查所有细节的正确，包括客人的姓名，公司的详情和付帐的方式。4.VIP申请由酒店总经理，驻店经理和市场营销总监决定，而