国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案（2022年-2023年）

1、2022年-2023年最新国家开放大学管理英语3形考任务单元自测7试题答案-（答案在最后）题目:一Whats the latest situation with all these customer complaints weve been receiving?-the quality of the material has not always been up to standard.:I believe;Fm afraid;I think题目:一 How is everything going?, weve been quite busy this month and theres bee

2、n quite a lot of progress since the last inspection.:You can just look;As you can see;Please just look around题目:Fd like to take a look first at those structural support beams that were going to be put in place on the second floor., heres your jacket and helmet, and youd better put on these boots as

3、well - its our site policy.:Good;Youre welcome;Certainly题目:_about it now?Every time a customer has complained weve followed our store policyand offered them an exchange or a full refund.:Whats the plan;Whats be doing;Whats being done题目：A Chinese company is going to over the well-known Japanesecompan

4、y TOSHIBA Corporation.：get;take;turn题目:Apple almost lost its dominance in the smartphone market it becameclear that it was difficult to make a call using the much expected iPhone 4.:when2022年-2023年最新答案：have been题目:The products of this company are always to standard, they have verystrict quality cont

5、rol process.答案：up题目:Then the situation worse by human error because of the lack ofproper training.答案:was made题目:Unluckily, some Quality Management System failures headlines.答案:do make为下面的句子选择正确的翻译(每题10分工操作提示：通过题干后的下拉框选择题目的正确答案。1. Quality control is a series of activities that ensure and improve the

6、qualityof products and service.()A质量控制是一系列确保提高产品质量的服务行为。B.质量控制是确保和提高产品和服务质量的一系列行为。C质量控制是一系列确保和提高产品质量及服务的行为。.后面试题题目省略答案：1 : C; 2 : A; 3 : B; 4 : C; 5 : B二听力理解点击听对话录音，根据对话内容判断正误(每题10分I操作提示：句子正确选择下拉选项框为T;句子错误选择下拉选项框为F。Mike is met by an engineer at the construction site.()The construction site doesnt lo

7、ok very busy.()Mike doesnt inspect the whole construction site.()It is not the first time the construction site being inspected.()Fraser knows clearly how the quality is controlled at the construction site.().后面试题题目省略答案：1 : F; 2 : F; 3 : T; 4 : T; 5 : T二听力理解听对话录音，根据对话内容，找出COLUMN A中的各方是如何应对产品质量问题的(每

8、题10分I操作提示：通过下拉框选择题目的正确答案。COLUMN A2022年-2023年最新COLUMN B1. CustomersTrying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager.后面试题题目省略答案:1 : Making complaints to the

9、 store; 2 : Offering customers an exchange or a full refund; 3 : Talking to the supplier; 4 : Trying to understand and solve the problem; 5 : Reporting the quality problem to the manager二听力理解听对话录音，根据对话内容完成下方题目（每题10分工 操作提示：通过题干后的下拉框选择题目的正确答案。What is the product they are talking about?（）Skirts.Shirts.

10、Materials.后面试题题目省略答案：1 : B; 2 : A; 3 : B; 4 : C; 5 : C二.完型填空(每空10分I操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。Total Quality Management (TQM)Total Quality Management (TQM) is a comprehend; comprehensive; comprehension and structured approach to organizational managementthat seeks .后面试题题目省略答案:1 : comprehensive; 2 :

11、through; 3 : or; 4 : including; 5 : from二.阅读理解 阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F1NOTABLE QUALITY MANAGEMENT FAILURESA Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective a nd efficient way.后面试题题目省略 答案:1 :

12、T; 2 : F; 3 : T; 4 : F; 5 : T2022年-2023年最新二.阅读理解阅读下面的文章，根据文章内容选择题目答案。（每题10分）THE HISTORY OF QUALITY CONTROLQuality control is a series of activities that ensure and improve the qualityof products and service.后面试题题目省略答案：1 : C; 2 : C; 3 : A; 4 : C; 5 : B2022年-2023年最新；that;where题目:I suggest you offer af

13、fected customers a discount on their next store purchase, explain the situation and apologize to them.一Right, of course.:III get on it right away.;I got it now.;I understand perfectly.题目：Fm going to have a with Mark about this issue tomorrow.:speech;sentence;word题目：Lets go the reports on the latest

14、work.:over;with；to题目:Not only many cars built in the 1970s ugly and poorly designed, theyalso became very unreliable after 40-50 thousand miles.:was;are;were题目:Our new school building is construction.:under；in;having题目:Proper controls that should developed as part of routinesafety procedures were no

15、t in place.:has been;have been;be题目:The products of this company are always to standard, they have verystrict quality control process.:close;down；up题目:Then the situation worse by human error because of the lack of2022年-2023年最新proper training. :was;was made;has became题目:Unluckily, some Quality Manage

16、ment System failures headlines.:do make;does make;do not make二、翻译为下面的句子选择正确的翻译(每题10分I操作提示：通过题干后的下拉框选择题目的正确答案。Quality control is a series of activities that ensure and improve the qualityof products and service.()A质量控制是一系列确保提高产品质量的服务行为。B.质量控制是确保和提高产品和服务质量的一系列行为。C质量控制是一系列确保和提高产品质量及服务的行为。The goal of st

17、atistical quality control was to gather data that would allow forthe constant improvement of manufacturing processes.()A统计质量控制的目标在于收集数据以便不断地改进制造工艺。B.统计的目标在于质量控制，收集数据以便不断地改进制造工艺。C统计质量控制的目标在于收集数据，不断地允许改进制造工艺。Involvement, participation, and teamwork are seen as absolute must haves ifa quality workplace

18、 is to be created.()A.员工介入、员工参与以及团队合作是绝对的必须有的东西，如果要创造高质量的工作 环境。B.如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的必要 条件。C如果高质量的工作环境要被创造出来，绝对的必须条件被视为员工介入、员工参与以 及团队合作。It was the late 1970s that American manufacturing factories realized thatquality control was a significant issue.()A它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问

19、题。B.美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。C 1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。Doorways offer no greater protection than any other area.()A出入口的保护作用比其他区域的更强大。2022年-2023年最新B.出入口的保护作用不比其他区域强大。C出入口的保护作用不能与其他强大区域相比。二、听力理解点击听对话录音，根据对话内容判断正误(每题10分工操作提示：句子正确选择下拉选项框为T ;句子错误选择下拉选项框为FoMike is met by an engineer at th

20、e construction site.()The construction site doesnt look very busy.()Mike doesnt inspect the whole construction site.()It is not the first time the construction site being inspected.()Fraser knows clearly how the quality is controlled at the construction site.()二、听力理解听对话录音，根据对话内容，找出COLUMN A中的各方是如何应对产

21、品质量问题的(每 题10分工操作提示：通过下拉框选择题目的正确答案。COLUMN ACOLUMN BCustomersTrying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the managerThe storeTrying to understand and solve the pro

22、blem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the managerThe purchasing departmentTrying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers

23、 an exchange or a full refund; Reporting the quality problem to the managerThe managerTrying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the managerFrankTrying to under

24、stand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager2022年-2023年最新二,听力理解听对话录音，根据对话内容完成下方题目(每题10分工 操作提示：通过题干后的下拉框选择题目的正确答案。What is the product they are talking about?()A. Skir

25、ts.B. Shirts.C. Materials.What is the problem with the product?() A. Quality, B. Color.C. Quantity.Who first finds out the problem?()The supplier.The customer.The store.Who first receives the customers complaints?()The supplier.The manager.The store.What is the source of the problem?()The purchasing

26、 department.The store.The supplier.二、完型填空(每空10分工操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。Total Quality Management (TQM)Total Quality Management (TQM) is a comprehend; comprehensive; comprehension and structured approach to organizational management thatseeks to improve the quality of products and services with;

27、through; in ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or; and; as may be in adherence to established standards, such as the International Organization for Standardization ISO 9000 series. TQM can be applied to any

28、 type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, among; besides; including schools, highway maintenance, hotel management, and churches. As a current focus of e-business,2022年-2023年最新TQM is based on q

29、uality management from; to; at the customers point of view. 二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T ）还是错误（F1NOTABLE QUALITY MANAGEMENT FAILURESA Quality Management System （QMS） should clearly understand customer requirements, and to provide good design, qualified production in an effective a nd efficient

30、way.When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines

31、.Here are three cases of famous quality management failures:3 MILE ISLANDThe worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979. Proper controls that should have been developed as part of routine safety procedures were not in

32、place. Then the situation was made worse by human error because of the lack of propertraining. The only new nuclear power stations built since that day were the onesalready under construction.FORD PINTOThe Ford Pinto is the most well-known and the worst disaster in the whole U.S. automobile industry

33、 in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. T

34、he Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management.IPHONE 4Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Cal

35、ls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call - not a great feature for a han

36、dheld device mainly used to make calls. Meanwhile Apple continued to deny or minimize the problem. As the problem continued to make news headlines, Apple eventually agreed to a voluntary2022年-2023年最新recall to correct the problem.All of the above famous quality management failures could probably have

37、 been prevented if the principles of a fully functioning quality management system had been in place.操作提示：句子正确选择下拉选项框为T ;句子错误选择下拉选项框为Foprovide well designed products.()place companys interest at the first place.()understand customer needs.()satisfy all employees requirements.()produce qualified prod

38、ucts.()二.阅读理解阅读下面的文章，根据文章内容选择题目答案。阅读下面的文章，根据文章内容选择题目答案。（每题10分）THE HISTORY OF QUALITY CONTROLQuality control is a series of activities that ensure and improve the qualityof products and service.The term quality control1 came into common use in the 1950s because ofW. Edward Deming. His Fourteen Points

39、 have become the bible for quality control specialists. When the post-war world returned to regular manufacturing, Deming said that inspecting product quality after they were made was unacceptable. Instead, he proposed a process known as Statistical quality control1. It would use closely monitored p

40、erformance measures to control quality while a product was being made. The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes. This would in turn improve quality control.Another important principle of Demings beliefs was th

41、at upper management should be responsible for quality failures. He strongly believed that it was possible for the workers to work hard to produce the highest quality products if they were given the right tools and working environment. In Demings own words, fthe basic cause of sickness in American in

42、dustry and the resulting unemployment is a failure of top management to manage.1 He believed that strong leadership led to a motivated work force.If strong leadership is the term for managers in a quality environment, then empowerment is the key concept for workers in Demings system. Improved educat

43、ion and training are key factors in reaching employees and making them believe that their increased participation in the work process is an essential part of improving quality. Involvement, participation, and teamwork are seen asabsolute2022年-2023年最新,must haves1 if a quality workplace is to be creat

44、ed.The Japanese were the first to use Demings Fourteen Points, and made great success. As an example, one Japanese factory doubled production in just one year and was expecting to gain an additional 25 percent improvement the following year, with no increase in the amount of working hours. All this

45、happened as a result of simply improving quality. It was in the late 1970s that American manufacturing factories realized that quality control was a significant issue. By that time, Japanese firms such as Honda and Sony were taking over large portions of the American consumer market while it took mo

46、st American firms until the 1990s to put quality control practices in place.操作提示：通过题干后的下拉框选择题目的正确答案。According to W. Edward Deming, what is the best time to control product quality?Before a product is made.()After a product is made.During the production process.When there are quality failures, where

47、does W. Edward Deming think theblame lies?()In the workforce.In the upper management.In the tools.Which of the following will not help to create a quality workplace?() A. Working alone.Group participation.Training programs.During which period were some Japanese firms winning American consumer markets over American firms?()1990s.2000s.1970s.According to the passage, which of the following statements aboutquality control is NOT correct?()Quality control can lead to great success for a company.Quality control can be done within one de