电信职位说明书培训中英文对照

1、 Copyright 职位说明培训职位说明培训2004年5月13日 Copyright 3-P 薪酬之整合模式The Integrated 3-P Compensation Model職职位職职位工作表现工作表现個人因素個人因素薪酬薪酬PERFORCAMNEERSPSITIONOPON Copyright 确定薪资的关键因素Critical Factors in Determining Compensation oCompensation Strategy 薪酬策略薪酬策略oSize of organization/business unit 企业规模企业规模oSupply and deman

2、d 供应和需求供应和需求oJob nature 工作性质工作性质oKnow what attracts, what motivates and what retains 了解吸引激励及保留的因素了解吸引激励及保留的因素oKnow what your organization/business unit pays for 了解公司之薪酬策略了解公司之薪酬策略 Copyright 职位说明书职位说明书 Position Clarification Position Clarification Copyright 中层管理的洗衣机中层管理的洗衣机The Middle Management Washi

3、ng MachineThe Middle Management Washing Machine高Top中Middle低Bottom清楚Clear含糊Fuzzy清楚Clear Copyright 职位说明书职位说明书Position ClarificationPosition Clarification公司的要求Expected role个人的理解Perceived role双方同意Accepted role分配工作责任Allocation of responsibilities任务澄清Role clarification 沟通Communication承诺，答应负责Commitment职位的要

4、求Position Requirements招聘形象Recruitment Profile人力资源基本工具Basic Tool of Human Resources Management Copyright 一个职位在公司的位置一个职位在公司的位置The Place of a Position within an OrganizationThe Place of a Position within an Organization公司、机构ORGANIZATION部门FUNCTION 部门 FUNCTION 工作 活动 职务 义务 所分配之事物. JOB - ACTIVITIES - TASKS

5、 - DUTIES - ASSIGNMENTS .责任范围Areas of Responsibility职位Position职位Position职位Position职位Position职位Position职位Position责任范围Areas of Responsibility职位Position职位Position职位Position职位Position职位Position职位Position部门FUNCTION Copyright 人力资源管理的基本工具人力资源管理的基本工具A Basic Tool of Human Resources ManagementA Basic Tool of

6、Human Resources Management THE POSITION CLARIFICATION 职位说明职位说明Allocation of responsibilities责任分配责任分配Role clarification 责任说明责任说明 Objectives setting 目标确定目标确定Performance contract 工作表现契约工作表现契约Position evaluation 职位评估职位评估Compensation structure 薪酬结构薪酬结构Position requirements 职位要求职位要求Incumbent profile 员工形象员

7、工形象ORGANIZATION 机构机构TRAINING 培训培训 PROMOTION 晋升晋升REWARD 奖励奖励RECRUITMENT 招聘招聘PERFORMANCE 工作表现工作表现MANAGEMENT管理管理 Copyright 例子: 职位说明书Example of a Position ClarificationSee attached Copyright 职位说明书职位说明书 (1) (1)Position Clarification (1)Position Clarification (1)IDENTITY 确立确立Date 日期日期Organization 机构机构Depa

8、rtment 部门部门Position Title 职位名称职位名称Incumbent 任职者任职者Approval 批准批准Supervisor 主管主管Supervisors Name 主管名称主管名称Approval 批准批准 Copyright 职位说明书职位说明书 (2) (2) Position Clarification (2) Position Clarification (2)目的 （职位存在的理由，限度和目标 )PURPOSE (Why the position exists, within what limits and with what objectives) Cop

9、yright 目的目的 ( (职位目标职位目标, , 限制和存在的理由限制和存在的理由) )PurposePurposeResults 结果Market Share 市场份额Profit 利润Sales 销售Quantity 数量Quality 素质Service 服务.Policy 政策Principles 原理Guidelines 准则Supervision 日常监督Organize 组织Direct 指导Recommend 推荐Plan 计划Operate 操作活动With What Objectives ?Within Which Limits ?Why Does The Positi

10、on Exist ?设这职位的目的职位存在理由限制范围$ Copyright 怎样书写目的怎样书写目的 ( (例子例子: :营销总监营销总监) )设这职位的目的设这职位的目的为了完成销售额，有利润的销售及提高市场占有率为了完成销售额，有利润的销售及提高市场占有率限制范围限制范围 在公司的营业发展方向和产品影响下在公司的营业发展方向和产品影响下职位存在理由职位存在理由 制定营销策略和组织营销部结构，提高部门成绩，完善制定营销策略和组织营销部结构，提高部门成绩，完善服务质量服务质量 Copyright 怎样书写目的怎样书写目的 ( (例子例子: :电脑服务监督电脑服务监督) )设这职位的目的设这职

11、位的目的为了通过科技来增加工作效率与生为了通过科技来增加工作效率与生产力产力, ,限制范围限制范围 在营业目的及方针下在营业目的及方针下, ,职位存在理由职位存在理由 给全公司部们提议给全公司部们提议, ,管理电脑及通讯管理电脑及通讯服务。服务。 Copyright 怎样书写目的怎样书写目的 ( (例子例子: :财务部经理财务部经理) )设这职位的目的设这职位的目的为了领导和管理财务部在公司的一切运为了领导和管理财务部在公司的一切运作作限制范围限制范围在总部的方针，合作伙伴要求，在总部的方针，合作伙伴要求， 和政府和政府规定下规定下职位存在理由职位存在理由提供财务控制给公司的一切运作提供财务控

12、制给公司的一切运作 Copyright 怎样书写目的怎样书写目的 ( (例子例子: :人力资源经理人力资源经理) )设这职位的目的设这职位的目的为了领导和管理公司人力资源部，而支持公司内为了领导和管理公司人力资源部，而支持公司内, , 外部的活动外部的活动限制范围限制范围在公司方针，在公司方针， 资源，资源， 和劳动法律下和劳动法律下职位存在理由职位存在理由提高公司的知名度，继以招引，保留，和激励员提高公司的知名度，继以招引，保留，和激励员工工 Copyright 职位说明书职位说明书 (3) (3) Position Clarification (3) Position Clarificat

13、ion (3)规模经济SIZE Financial机构规模Size of organization非经济非经济Non FinancialNon Financial公司总人数公司总人数Total no. of employeesTotal no. of employees下属人数下属人数No. of subordinates: No. of subordinates: Direct - Direct - 直接直接Indirect - Indirect - 间接间接类别类别 经理经理 专专家家 其他其他Kind: Managers Specialists Kind: Managers Specia

14、lists OtherOther Copyright 职位说明书职位说明书 (4) (4) Position Clarification (4) Position Clarification (4)互相影响的网络NETWORK OF INTERACTION外部EXTERNAL内部INTERNAL外部EXTERNAL Copyright 职位说明书职位说明书 (5) (5) Position Clarification (5) Position Clarification (5)MINIMUM REQUIREMENTS 最低要求Education 教育Experience 经验Specific

15、Knowledge 特别知识Competencies 技能 Copyright 职位说明书职位说明书 (6) (6) Position Clarification (6) Position Clarification (6)任职者职位名称日期INCUMBENTPOSITION TITLEDATEAREAS OF RESPONSIBILITY 责任范围责任范围Headings 名称名称Ranking 优先排列优先排列下定义为了什么效果，做什么下定义为了什么效果，做什么Definition in order to achieve what resultsIMPACT 影响级别影响级别Full 全部

16、全部Partial部分部分Supporting 协助协助MEASUREMENT CRITERIA 衡量标准衡量标准Quantitative 数量数量Qualitative 质量质量 Copyright 作什么作什么 ( (活动活动) What (Activities)?) What (Activities)?辨别、选择、面试、推荐、聘请辨别、选择、面试、推荐、聘请 合格的人选合格的人选identify, select, interview, recommend and hire identify, select, interview, recommend and hire suitable c

17、andidatessuitable candidates为什么为什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 为了在时间、成本和质素上满足使用者的要求为了在时间、成本和质素上满足使用者的要求In order to satisfy user specifications in In order to satisfy user specifications in time, cost and quality time, cost and quality 招聘招聘Recruitment Copyright 流动现金的管理流动现金的管理Cash flow ma

18、nagementCash flow management作什么 (活动) What (Activities)?预测和估计短期和长期的资本需求,债务和债权人analyse, predict and assess short-term and long-term capital requirements, debtors and creditors为什么 (目的) Why (Purpose)? 为了保持足够的流动现金和获得最高的回报In order to maintain sufficient liquidity and maximize returns Copyright 销售销售Sales P

19、rospectingSales Prospecting作什么作什么 ( (活动活动) What (Activities)?) What (Activities)?辨别、接触和拜访辨别、接触和拜访 准客户准客户identify, contact and visitidentify, contact and visitprospective companiesprospective companies为什么为什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 为了介绍产品和获得销售为了介绍产品和获得销售In order to introduce products

20、 andIn order to introduce products andobtain sales obtain sales Copyright 监督监督SupervisionSupervision作什么作什么 ( (活动活动) What (Activities)?) What (Activities)?提供指导，分配职责，培训下级，监督绩效，提供指导，分配职责，培训下级，监督绩效，提供反馈和支持提供反馈和支持provide direction, allocate provide direction, allocate responsibilities, coach subordinates

21、, responsibilities, coach subordinates, monitor performance, give feedbackmonitor performance, give feedbackand offer assistanceand offer assistance为什么为什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 为了达到期望的目标和业绩结果为了达到期望的目标和业绩结果In order to achieve desired goalsIn order to achieve desired goalsand perfor

22、mance resultsand performance results Copyright 办公室办公室 器材管理器材管理Office Equipment MaintenanceOffice Equipment Maintenance作什么作什么 ( (活动活动) What (Activities)?) What (Activities)?探讨，谈判，和推荐探讨，谈判，和推荐 适当的维修商适当的维修商source, negotiate and recommendsource, negotiate and recommendsuitable vendors for maintenance of

23、 suitable vendors for maintenance of office equipmentoffice equipment为什么为什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 为了支持商业的动作顺利为了支持商业的动作顺利In order to support business In order to support business operation smoothly withoutoperation smoothly withoutmachine breakdownmachine breakdown Copyright 量度的例子量

24、度的例子Examples of measurementExamples of measurementoCost 成本成本ocost per unit 每件成本价每件成本价oactual vs budget 实际对比预算实际对比预算oTime 时间时间odeadline 限期限期otime to market 到达市场的时间到达市场的时间ounits per man-hour 个人出产额个人出产额oQuantity数量数量omargin / profit 边缘边缘 、利润、利润ooutput 产量产量orevenue 收入收入ovolume 量量oQuality 素质素质oaccuracy 准确

25、性准确性oservice reliability 可靠性可靠性oHuman reaction 人的反应人的反应ocomplaints 投诉投诉ocompliments 称赞称赞ofeedback 反馈反馈 Copyright 全部，部分或协助？全部，部分或协助？Full, Partial or Supporting?Full, Partial or Supporting?全部FULL部分PARTIAL协助SUPPORTING在同等级内的责任Responsibilitywithinthe samehierarchy责任被分配在机构的左右Responsibilitysharedleft and r

26、ightin the organization责任在机构内的某处Responsibilitysomewhere elsein the organization Copyright 衡量标准衡量标准 (2) (2)Measurement Criteria (2)Measurement Criteria (2)Accurate Figures 准确数据Ratios 比率Scale of Values 价值程度General clarifications 一般说明Objectivity 客观性客观性Subjectivity主观性主观性 Copyright 职位说明项目的安排职位说明项目的安排Logi

27、stics of Position ClarificationLogistics of Position Clarification最新的机构图Organization chart up-to-date and complete 职位和任职者的名单List of positions and incumbents 主管职位和任职者的名单List of supervisory positions and incumbents活动时间表Calendar for communication-implementation-follow-up职位说明书的表格Position Clarification T

28、ool (format) 职位说明工具 Copyright 如何澄清及审核角色如何澄清及审核角色How to clarify and audit roles and responsibilities Copyright 思考和行动动词的例子思考和行动动词的例子Examples for Thinking and Action VerbsExamples for Thinking and Action VerbsInitiate 创始创始Participate 参加参加Contribute 贡献贡献Recommend 推荐推荐Plan 计划计划Decide 决定决定Organize 组织组织Imp

29、lement 推行推行Execute / Realize 执行执行/ 实现实现Direct / Manage 指导指导/ 管理管理Control 控制控制Supervise 监督监督Revise 修改修改Adapt 更新更新Thinking 思考思考Decision 决定决定Action 实施实施 搜寻 / 评估 / 发展 / 建议 / 忠告 Search / Evaluate / Develop / Propose / Advise Copyright 动词指南动词指南Glossary of Action VerbsAdministerEstablishAdviseExecuteAnalyz

30、eFollow-upApproveInitiateAssignIssueAssistMaintainAuditManageAuthorizeMotivateConsultNegotiateContributeOrganizeControlParticipateCoordinatePerformDelegatePlanDetermineProvideDevelopRecommendDirect ReviewEnsureSupervise Copyright Clarification of ResponsibilitiesPositionArea of Responsibility PRODUC

31、TIONMeasurement CriteriaOffshore Platform ManagerMonitor, review, initiate and approve productionactivities and changes, and schedule unit shutdown andstartup due to emergenciesin order toachieve optimum production at lowest cost and reachproduction target safely. Meet production target Meet optimum

32、 productionparameters Accuracy of budget No incidents and accidentsProduction SupervisorSupervise, implement and review daily productionactivities and changes, schedule unit shut-down andstartup due to emergencies and plan workoversin order toachieve optimum production at lowest cost and reachproduc

33、tion target safely. Meet optimum productionparameters Meet production target No incidents and accidentsSenior Production OperatorKeep production process running, observe, report orcorrect upsets, carry out manual production in case ofautomatic failuresin order toMeet optimum production target safely

34、. Amount of oil produced No incidents No accidents Copyright 责任澄清责任澄清职位责任范围 生产为了以最低成本获得最适度之生产及安全地达到生产目标 , 监督,检讨,推动及批准生产活动和转变,及因应紧急事故作单位停机,开动之安排。为了以最低成本获得最适度之生产及安全地达到生产目标, 监督,实施及检讨日常远作生产活动和改变,及因应紧急事故作单位停机,开动之安排,并工作谝排。为了安全地达到最适度之生产目标, 维持生产程序远作,观察,报导或改正混乱,当出现机械故障时开始手做的生产。海岸月台经理生产主管高级生产操作员 衡量标准达到生产目标达到最

35、有利生产指标预算之准确度无事件及意外发生达到最有利生产指标达到生产目标无事件及意外发生产油量无事件发生无意外发生 Copyright Clarification of ResponsibilitiesPositionArea of Responsibility - SAFETY TRAININGMeasurement CriteriaSafety ManagerIdentify training needs, develop, source and deliver(where required) training programsin order toreinforce and raise s

36、afety awareness, and prevent incidentsand accidents. Employee safety awareness Incidents record Accidents record Safety non-compliance recordSafety RepresentativeCoordinate, arrange and conduct safety training for allnew personnel and refresh training for existing personnelin order toeducate all per

37、sonnel on safety practices, regulations,emergency response and use of equipment, and preventincidents and accidents. Employee safety knowledge andskills Feedback Incidents record Accidents record Safety non-compliance record Copyright 责任澄清责任澄清职位安全经理安全代表责任范围 安全训练为了加强及提高安全警觉性,及避免发生事件及意外 ,辨别培训需要,开发,搜索及

38、予以培训课程。为了教育所有人员在安全措施,准则,紧急时的应变及仪器之使用及避免发生事件及意外,统筹,安排及领导安全培训给所有新加入的员工及唤起现有员工对安全训练之记忆。 衡量标准员工对安全之警觉性发生事件之记录发生意外之记录不符安全标准之记员工之安全知识及技能反馈发生事件之记录发生意外之记录不符安全标准之记录 Copyright Clarification of ResponsibilitiesPositionArea of Responsibility - MARKET SHAREMeasurement CriteriaSales/Marketing DirectorDirect, organize and control product launches, decidepromotion strategies regarding pricing, packaging,channels and organi