航空客运英语基础知识

1、航空客运英语基础知识2013.12一、单 词vE-Ticket 电子客票vName of passenger 旅客姓名vRoute 航线，航路vDirect flight/Non-stop flight 直达航班vScheduled Flights/Regular flight 定期航班，定期飞行vNon- Scheduled Flights 不定期航班 vF-First class 头等舱vC- Business class 普通舱vE-Economy class 经济舱vCancellation 取消vConfirmation 座位再证实vOrigination 始发地vDestinati

2、on 目的地vTimetable 时刻表vFare 票价vCAAC Development Fund 民航发展基金(机场费)vFuel Surcharge 燃油附加费vOther Tax 其它税费vArrive 到达vDepart 离开vDeparture time 起飞时间vArrival time 到达时间vExpected time of departure 预计起飞时间vExpected time of arrival 预计到达时间vUnaccompanied child (UM) 无人陪伴儿童 vThe elderly 老年人vLuggage 行李vTransfer counter

3、中转柜台vDomestic 国内的vInternational 国际的vBoarding pass 登机牌vIncoming 进港vOutgoing 出港vPassport 护照vThe free baggage allowance 免费行李额vOne-way ticket 单程票vReturn/round-trip ticket 来回程票vOne-way fare 单程票价vDelay 延误vNo-show 误机vCancellation 取消vA valid passport 有效护照vStandby 候补vMeans of payment 支付方式 vCash 现金vCheck 支票vC

4、ancellation charges 退款手续费vRefund 退款vTransfer 经停vStopover 中途分程vTo request special arrangements 请求特殊安排vTo request a reservation 申请订座vHeres your change. 找您钱。vThe fare come to 票价总计vMoney add up to 钱总共二、句 子vGood morning sir! Can I help you? vGood morning sir！What can I do for you？v 先生，早上好，需要帮忙吗？vWould yo

5、u like buy a ticket now? v 您想现在购票吗？vWe have flights from Huangshan to Guangzhou everyday.v 我们每天都有黄山去广州的航班vIts 30 minutes ride from here to the airport.v 从这儿到机场要乘30分钟的汽车。vOne moment please.(Just a second . ) v 请稍等。vIll find out whats available. v我查一下有哪些航班。vHeres your ticket, sir. Its all in order. v先

6、生，这是您的机票。全部办妥了。vWould you please fill out this form with your name and telephone number? v请在这张表上填上您的名字和电话号码，好吗？vHe should pay 20 percent if the refund is requested within 24 hours but before 2 hours ahead of flight departure.v如果在起飞前2小时至24小时之内申请退票，旅客应支付（原票价）20%的退票费。三、短 文v（一） 电话订座 A for Agent /P for P

7、assengervA: Hello, this is the HuangShan Airport Booking Office. Can I help you? v您好，这里是黄山机场售票处，请问有什么可以帮您。vP: Yes, Id like to make a reservation on your Flight CA1552, departing for Beijing next Friday, the sixth Dec. v我想订个机位，下周五12月6日去北京的CA1552航班。vA: One moment, please. Ill check Im sorry, sir, the

8、flight you want to take is fully booked, but we still have room on Flight MU5171.v请稍等，我查下。很抱歉，先生，您要乘坐的航班现在已经没票了，但是MU5171 现在还有机位。vP: Well, I think Ill take the flight as you recommended.v好的，就订你推荐的这个航班。vA: Fine. May I have your name, please?v好的，请告诉我您的姓名。vP: David Oliverv大卫。奥利弗vA: Well, Mr. Oliver, wil

9、l you be travelling first class or economy class ?v请问奥利弗先生，您是要乘坐头等舱还是经济舱？vP: Economy, please.v经济舱。vA: Will this be a single ticket?v请问只买去程吗？vP: Yes.v是的。vA: Would you please tell me your phone number?v请告诉我您的手机号。vP:A: Now Mr. Oliver, your reservation is now confirmed on Flight MU5171, eco

10、nomy class. Please come to pick up your ticket before next Monday.v奥利弗先生，您的座位订好了，MU5171航班，经济舱，请您在下星期一前来出票。vP: OK, good-bye.好的，再见。vA: Thank you for your reservation and enjoy your trip.v感谢您的订座，祝您旅途愉快。v(二二) Tickting 出票出票vP: Id like to buy a ticket to ShangHai for Jan 1st.Do you have a direct flight?v我

11、想买一张1月1日去上海的机票。你们有直达航班吗?vA: Yes, we do .Thats Flight FM9266. It leaves HuangShan at 10:50 p.m. and arrives in ShangHai at 11:50 a.m. Do you want a round-trip ticket or a one-way ticket?v有的，FM 9266航班，晚上10点22分由黄山起飞，晚上11：50抵达上海。您是要买来回程的还是单程的机票？vP: One-way please , and I want to go economy class 。v 请出一张

12、单程的，我要经济舱。vA: OK. Please fill out this form with your name and telephone number.v好的，请在这份购票单上填写您的姓名和电话号码。vP: OK! This is the completed form.v好的。这是填好的购票单。 A: May I have your passport?v 请把您的护照给我好吗vP: Here you are。v 给你。vA: Well, Ill issue the ticket for you right now, please wait a moment!v 我立刻为您开票，请稍等！

13、vA: Mr. White, the ticket is OK and the one-way economy class fare from Huangshan to Shanghai comes to CNY 700. Would you please pay me cash? (Do you wish to pay in cash or by travelers check?)v怀特先生,票开好了。黄山至上海的单程经济舱票价是700元人民币。请付给我现金好吗？（请问您是现金支付还是信用卡支付？）vP: OK！Heres CNY 700. (Cash. Heres CNY 700.)v好的，这里是700元人民币。（现金支付，这里是700元人民币。）vA: Heres your passport and your ticket-Flight FM9266, Huangshan to Shanghai Jan 1st. Your flight leaves a