opent端到端应用性能监控管理方案

1、OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.OPNET Technologies, Inc.端到端应用性能解决方案优化您的应用与网络。优化您的应用与网络。2OPNET Confidential Not for release to third parties 2007 OPNET Techno

2、logies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.公司简介公司简介 成立于1986年 美国纳斯达克上市公司(NASDAQ: OPNT) 总部位于美国首都华盛顿 Washington D.C. 600 名员工 亚洲地区办事处：新加坡、北京、新德里等。领先的产品与服务领先的产品与服务 应用性能分析与监控 网络工程、容量计划、运维、审核 网络通讯仿真（研发）健康的财务记录健康的财务记录 从1987年开始持续保持盈利 2009年收入超过 1.

3、2 亿美元 大约 25% 的年收入投入研发广泛的客户基础广泛的客户基础 企业 政府/国防 运营服务商 设备厂家/研究所/大学教学被评为被评为2006年度世界最成功软件公司之一年度世界最成功软件公司之一Cape Horn Strategies 2006 Sustained Success Honor Roll关于 OPNET Technologies, Inc.3OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET

4、 product names are trademarks of OPNET Technologies, Inc.OPNET Confidential Not for release to third parties 2008 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.OPNET应用性能解决方案Application Performance ManagementARX最终用户体验监控及网络应用性能分析A

5、TX 交易性能分析与故障定位AIX应用代码级监控及分析ASX数据库性能监控与分析AMX实时应用组件调用关系图4OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc. 部分企业客户列表Energy / UtilitiesHealthcare / Bio / PharmaceuticalGovernment

6、Retail / Consumer ProductsFinancial ServicesManufacturingMedia / CommunicationsServicesTransportation / LogisticsInsurance5OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.Al

7、catel LucentAvayaBelgacom ICSBT Global ServicesBrasil Telecom S.A.British TelecomCisco SystemsClaroComcastCox CommunicationsDeutsche TelekomEircomEricssonFar EasTone Telecommunications FastWeb S.p.A.France TelecomFujitsuResearch in MotionRogers CommunicationsSonus NetworksSwisscomTaiwan MobileTelcel

8、/America MovilTelecom ItaliaTelekom SrbijaTelefonica MovilesTelenor TELUS TelstraTHUS PlcUQ CommunicationsVideotron LtdVodafone ItaliaXO Communications部分电信客户列表Hawaiian TelcomHuaweiHughes Network Systems Inmarsat InternapKDDIKPN InternationalKorea TelecomMobinilMobistarNECNextel NTLNTT DoCoMo NTT Gro

9、upNuvoxO2China mobileChina unicom6OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.内容q产品介绍及特点q产品部署q日常监控q故障定位q应用交易分析q报表q案例分析7OPNET Confidential Not for release to third partie

10、s 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.7产品介绍及特点8OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technolog

11、ies, Inc.三维应用性能管理（APM） 监控监控: 提供高层监控视图 广泛监控 (包括网络、服务器) 自动自动识别超过5000种应用协议 自动自动为超过100个KPI 建立正常模型 实时仪表板 用户体验下降，触发告警 服务水平（SLA）违反通报 趋势报告和历史数据鉴证鉴证: 寻找根本原因 追踪整个用户交易，从穿过网络到达服务器 识别具体的原因（包括网络事件，程序语句和代码, 等等) 产生专业报告，包括专家建议专家建议故障分类故障分类: 初步故障分析 阀值告警阀值告警（根据所建立的正常模型） 故障定位（肇事主机/应用、受影响用户、什么事件、何时发生、有多严重) 是属于网络的？还是服务器？

12、下一步找哪个部门处理？ 自动自动归档故障现场的详细数据，用于故障鉴证9OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.ARXARX数据中心无代理式网络监测用很细小的设备就可以对所有用户和应用进行监测快速把复杂问题梳理分流网络与服务器时延问题界定、分别处理详细数据快照与取证分析OPNET Confi

13、dential Not for release to third parties 2010 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc. 10OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names

14、are trademarks of OPNET Technologies, Inc.数据中心对应用组件(Java, .NET, DB)的深层视图把各项复杂数据相关联，快速锁定应用性能问题根源自动自身优化以把额外开销降到最低详细数据快照方便取证分析OPNET Confidential Not for release to third parties 2010 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc. 1

15、1OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.Data Center对每笔交易进行深层和多层追踪在广域、局域、和数据中心对数据包进行跟踪在JVM/CLR调用堆栈中进行跟踪独特的集成视图12OPNET Confidential Not for release to third parties 2

16、007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.实时数据库行为和性能分析 Mid-Tier App. ServerAppSQL Xpert Client(Windows Vista, XP, 2000)End UsersMonitored DB Servers“Usage Tracker”Historical Usage & Audit Reporting“Activity Tracker”Real-

17、Time Monitoring & Alerting Database ListenerPerformance Data repositoryOracle, DB2, Teradata, Sybase ASE, SQL ServerNetwork Tap or SwitchAppSQL Xpert ApplianceBrowser-based ConfigurationOPNET Confidential Not for release to third parties 2010 OPNET Technologies, Inc. All rights reserved. OPNET and O

18、PNET product names are trademarks of OPNET Technologies, Inc.13OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.AMX-应用组件之间的相互关系图1314OPNET Confidential Not for release to thir

19、d parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.OPNET方案提供选择的参数OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OP

20、NET Technologies, Inc.Traceroute网络利用率网络性能应用性能15OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.WTA监控性能指标15OPNET Confidential Not for release to third parties 2007 OPNET Tech

21、nologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc. ACE Live 实时监控Web页面的一系列指标，并存储交易历史数据及snapshot进行事后故障分析，以下是监控的指标：页面利用率：请求大小请求流量页面大小页面流量返回码：% HTTP 100s% HTTP 200s% HTTP 300s% HTTP 400s% HTTP 500sHTTP 100s HTTP 200s HTTP 300s HTTP 400s HTTP 500s

22、页面响应：HTTP响应慢的页面数量慢的页面百分比慢的页面速率页面数量页面时间页面速率16OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.16产品部署17OPNET Confidential Not for release to third parties 2007 OPNET Technologi

23、es, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.部署方案 分布部署集中管理WAN总部总部分公司分公司 1分公司分公司 X分公司分公司 2ARX ConsoleATXARX 3150 ACE Live 4100 18OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OP

24、NET product names are trademarks of OPNET Technologies, Inc.18日常监控19OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.用户体验时间组成图19快速确定问题的故障区域-网络问题还是应用问题20OPNET Confidential Not

25、 for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.整体性能监控-SLA日常监控ARX: 哪个应用有问题？那些用户受到影响？21OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET

26、and OPNET product names are trademarks of OPNET Technologies, Inc.网络流量分布及服务质量变化监控22OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.应用性能监控-了解不同业务的性能状况23OPNET Confidential Not

27、 for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.不同区域的客户性能监控24OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names a

28、re trademarks of OPNET Technologies, Inc.服务器性能监控25OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.Web 交易分析(WTA)实时业务交易应用性能 自动识别所有URLs, 业务交易及用户行为 从最终用户的角度看到具体业务的响应 出现响应过慢或其他应用

29、问题时发出告警丰富业务交易统计数据 交易错误, 每页响应, 交易访问率, 较慢交易数等等 实时SSL解码OPNET Confidential Not for release to third parties 2010 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.26OPNET Confidential Not for release to third parties 2007 OPNET Technolo

30、gies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.Web Page Analysis 页面访问特性详细的页面深入分析可以按照应用、页面和连接数进行统计和分析27OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trad

31、emarks of OPNET Technologies, Inc.Web Page Analysis 交易分析页面的访问分析，单个用户交易分析能够按照用户UID进行分析28OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.Web Page Analysis 交易分析自动发现每个用户访问的业务类型，

32、业务交易的性能及业务交易的成功率和业务错误状况29OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.实时应用组件相互调用关系图根据简单的参照(比如服务器), 创建应用相互关系图图形化展示组件之间的相互关系图定制组件之间的调用关系图Raw data from repositoryRefined app

33、lication map30OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.数据库语句调用状况及性能分析指出主流的平台及数据库指出主流的平台及数据库 AIX, HP-UX, Solaris, Linux, Windows, MP-RAS, Tru64 Oracle, SQL Server, DB2

34、/UDB, Teradata, Sybase ASE & IQ, Informix支持大型和复杂的数据库环境支持大型和复杂的数据库环境 优化性能 支持跨平台的实施与其它与其它OPNET的的APM组件集成，实现端到端的性能监控和分析组件集成，实现端到端的性能监控和分析 与AppResponse Xpert和AppInternals Xpert集成将用户响应时间，应用服务器性能和数据库性能相关联OPNET Confidential Not for release to third parties 2010 OPNET Technologies, Inc. All rights reserved.

35、OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.3031OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.31监控分析工作流程32OPNET Confidential Not for release to

36、 third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.OPNET 监控分析业界第一个从网络(流量)应用性能监测,故障定位到问题解决的集成的端到端解决方案Transaction Visualizer33OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rig

37、hts reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc. WTA监控分析流程33OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.34OPNET Confidential Not fo

38、r release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.Web Transaction Analysis (WTA)34OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET

39、 product names are trademarks of OPNET Technologies, Inc. 实时监控HTTP应用交易性能监控最终用户的Web页面响应时间支持SSL加密的Web页面对比较慢的页面进行自定义告警 丰富的监控指标页面数量页面响应时间慢的页面数量 支持应用部署环境Proxy代理F5、Redware等负载平衡器防火墙35OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET produ

40、ct names are trademarks of OPNET Technologies, Inc. SLA监控分析流程35OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.36OPNET Confidential Not for release to third parties 2007 OPN

41、ET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.OPNET 网络流量分析流程步骤一步骤一: 实时监测 业务运行状况ACE Live: 哪个应用有问题？那些用户受到影响？37OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET prod

42、uct names are trademarks of OPNET Technologies, Inc.OPNET 网络流量分析流程步骤二步骤二: 根据问题的紧迫性和解决的可能性确定优先级， 定位延时是在网络还是在服务器ARX或ATX:延时是在网络、服务器还是在客户机并指出是哪个服务或客户机38OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of O

43、PNET Technologies, Inc.OPNET 网络流量管理流程步骤三步骤三: 问题修复ATX: 追踪交易跨网络多层级的全过程定位造成延时的具体位置和内容进行调整39OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.39主动应用性能管理-智能报警40OPNET Confidential N

44、ot for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.OPNET提供灵活的智能告警设置ARXACE Live 告警告警能以 Boolean 程式设定，包括使用与、或、否、相等、大于、小于、大于及相等、小于及相等、大于某数和小于某数、大于或等于某数及小于或等于某数 41OPNET Confidential Not for release to

45、third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.故障数据相关数据的归档42OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of

46、 OPNET Technologies, Inc.智能告警分类告警分为三级：Critical、Major、Minor归类为：服务器端、网络、客户端43OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.告警详细信息每次发生时间受影响客户端告警定义时间图红色标志超过阀值的该一分钟。点击上图的 View

47、Summary.，得到告警详细信息。 44OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.44故障定位45OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights res

48、erved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.数据采集及智能存储OPNET ARX的的独有解决方案独有解决方案 在硬盘上另外指定一个特别的缓冲区。 当性能问题发生时，设备会把问题前后发生的数据包，保存到这个特别缓冲区，作为更长期的保存。 这样，就可以将感兴趣的数据包（一般是所有数据包的这样，就可以将感兴趣的数据包（一般是所有数据包的 1% - 5%），），保存更长的时间。保存更长的时间。*假设持续流量为 500 Mbps，平均数据包大小为 500 字节，当中 1% 的流量与 ACE

49、Live 触发的告警有关。46OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.告警定位和故障现场数据提取与回放ACE Live 包括动态的阀值和自适应告警动态的阀值和自适应告警 ACE Live通过监测所有的交易掌握异常行为，并把告警划分为严重、警告、轻度三等级严重、警告、轻度三等级，及归类为服务

50、器、客户端、网络服务器、客户端、网络。47OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.故障应用交易数据流程图4748OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rig

51、hts reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.故障现场回放49OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.故障数据交互过程49根据客户端的交易数据，能够了解应用交易的状

52、况，从图中看到有四个应用的交易，选择红色部分为选中的交易,根据提取的数据对交易进行分析，了解交易的性能状况。分析交易的性能瓶颈。50OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.故障分析及定位5051OPNET Confidential Not for release to third part

53、ies 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.51应用交易分析52OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Techno

54、logies, Inc.端到端交易分析-端到端ATX Agents部署 各营业部各营业部数据中心数据中心ATX Console53OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.交易数据的整合-自动生成交易的完整视图多点采集数据整合，快速确定应用交易的视图54OPNET Confidential

55、Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.完整交易过程的故障定位 实现多点采集。(客户端到加速器的网络延时)服务器端的网络延时前台服务器与中间件的网络延时中间件自身的处理延时前台服务器自身的处理延时两个加速器中间的网络延时加速器的自身处理延时客户端的延时并发交易发生时间总和55OPNET Confidential Not for

56、 release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.55多样报告56OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are tradem

57、arks of OPNET Technologies, Inc.定时产生的汇总报告按照每小时、每天、每周、每月，定时产生时报、日报、周报与月报。报告内容可以灵活定制（例如，Top N 的 N，可以随意任何数值）。57OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.定时产生的汇总报告多种的报告，HT

58、ML、CSV、图像格式，并可以与现有报告系统的内容合并。58OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.专家分析报告经过 ATX 的深度分析后产生的专家级报告，包含问题解决建议、仿真评估、问题描述、瓶颈分析结果等内容。Word 或 HTML 格式。59OPNET Confidential No

59、t for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trademarks of OPNET Technologies, Inc.59代码级监控及分析60OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names a

60、re trademarks of OPNET Technologies, Inc.60ACE LiveACE LiveData Center应用部件实时监控（Java, .NET, DB.）精细的关联引擎，能定为性能故障的原因 自动调节功能（专利技术核实中），维持最小的监控开销事件触发代码追踪，把详细数据记录下来61OPNET Confidential Not for release to third parties 2007 OPNET Technologies, Inc. All rights reserved. OPNET and OPNET product names are trad