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1、1Professional Terms2旅游英语行业术语I. Travel DepartmentsIi. Types of Tour 旅游类型旅游类型Iii.Types of Travel Suppliers and Their FunctionsIv. Modes of TransportV. Players of Hospitality接待部门接待部门Vi. Room Types and Bed sisesVii. Room status definitions: Viii.Names of Hotel Guest Room FacilitiesIx. Posts at the conci
2、ergeX. Method of Cooking3 XI. Types of Meeting XII. Terms of Exhibitions XIII. Types of Health and Recreation Facilities XIV. Currencies in the World XV. Types of Attractions XVI. Types of Travel Activities XVII.Types of Problems and Emergencies XVIII. Types of Complains XIX. Types of Checkout Servi
3、ces XX. Selling the Travel Market4Match the position given below with the travel departments that follow. 5 a. busboy_ m. porter_ b. runner_ n. night auditor_ c. steward_ o. chef_ d. sales executive p. chief engineer e. bellboy/bellhop q. floor housekeeper6 f. accountant_ r. vegetable cook_ g. elect
4、rician_ s. pantry helper_ h. room attendant_ t. reservation agent_ i. host/hostess_ u. laundry attendant_ j. telephone operator_ v. concierge_ k. bartender_ w. receptionist_ l. cashier_78Ii.Types of Tour 旅游类型旅游类型91.A prearranged travel program for a group escorted by a guide. Conducted tour有导游的旅游2.A
5、 prepaid travel program of sightseeing, meals, and accommodations for a group accompanied by an escort from the ginning to the end of the trip.Escorted tour全程陪同的旅游3. A prepaid tour including air, hotel, ground transfers, and prearranged sightseeing and guide service for individuals.Foreign individua
6、l/ independent tour 散客-包价旅游4. A tour including transportation, hotels, transfers, sightseeing, and meals. Inclusive tour包价5. An inclusive tour in which the traveler can have a self-drive rental car.Fly-drive package tour自驾旅游106. A tour designed for clients sharing curiosity or concern about a common
7、 subject. Special interest tour 专门兴趣旅游,同好旅游7. A tour in which travelers can relax and do things they enjoy.Leisure travel 休闲旅游8. A tour on a large ship or a boat for pleasure. Cruise 豪华游轮旅游9.Familiarization trip, a low-cost trip or tour offered to travel agents by a supplier or a group of suppliers
8、to familiarize the agents with their destinations and service. Fam trip踩线体验旅游10.Foreign individual tour or foreign independent travelerFIT散客11Types of Travel Suppliers and Their Functions12 1. A large, more comprehensive form of respective tour operator. Destination management company. 2. An industr
9、y promoting car rentals to business travelers. Car rental company 3. A marketing professional who works to stimulate interest in a particular town, city, state, province, or region. Destination marketer 4. A sponsored trip in which clients are brought to the destination so that they can see it for t
10、hemselves. Familiarization trip13 5. A company that contact with hotels, transportation companies, and suppliers to create a complete vacation package. Tour operator 6. An air transportation system including its equipment, routes, operating personnel, and management. Airline 7. A company offering tr
11、avel on a large ship for pleasure, during which you visit several places. Cruise line14Iv. Modes of TransportAn above-ground train system.Light rail. 轻轨(单轨)A plane making a particular journey.FlightA bus service that goes regularly between two places. Shuttle bus.定点班车A train that floats about 10mm a
12、bove the guide way on a magnetic field. It is pulled by the guide way itself by changing magnetic field. Maglev train 磁悬浮式A railway system that runs under the ground below a city. Metro 地铁A car and driver that you pay to take you somewhere. TaxiA big expensive car.LimousineA number of connected carr
13、iages pulled by an engine along a railway line. Train.1516Players of Hospitality接待部门接待部门Match each of the expressions with the players of hospitality.Tourist attractions: Historical or scenic spots displaying culture, beauty or poetry of nature that attract tourists.Travel agent: Designing and selli
14、ng tours and travel packages for independent travelers or escorted clients.Tour operator: A counselor who sells the products and services of the travel businesses.Incentive travel company: Dealing directly with arranging incentive travel packages for corporations wishing to reward or motivate their
15、staff or their customers.Exhibition/meeting planner: Flexible,negotiable and well-experienced experts assisting directly with a clients planning of meetings or exhibitions. Hotel: Offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveler who appears
16、able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received. Destination management company: A company that specializes in the organization and logistics of meetings and events.17ViRoom Types and Bed sisesMatch the best meaning given bel
17、ow with the expressions in the right column.a. A room with 1 single bed, strictly for 1 adult only. No extra beds are available. Singleb. A roll-away bed to accommodate 1 person. Extra bedc. A room with either 3 single beds, or 1 queen bed and 1 single bed (or equivalent) to accommodate 3 adults. Tr
18、iplec. Aroom with one queen or king sized bed to accommodate 1 adult only. Double for Single Usee. A room with either 4 single beds, or 1 queen-size and 2 single beds (or equivalent) to accommodate 4 adults. Typically, no extra bed is available. Family/Quadf. A room with either 1 queen or king sized
19、 bed to accommodate 2 adults. A third adult requires an extra bed. Doubleg. A bedroom with a small living area to accommodate 2 adults, unless specified otherwise. A third adult required an extra bed. Junior Suite/Suiteh. A room with 2 single beds accommodating 2 adults. A third adult required an ex
20、tra bcd. Twin18Vii. Room status definitions: 1Occupied: A guest is now registered to the room. 入住2On-change: the guest has left, but the room has not yet been cleaned and readied for resale.在理3Skipper: A guest has left the hotel with out making arrangements to settle the account. 逃房4Complimentary: T
21、he room is occupied, but the guest doesnt have to pay for its use. 预留5Late checkout: The guest has asked and been allowed to check out later than the hotels standard checkout time. 延时6Stayover: The guest is not checking out today and will stay at least one more night. 续住7Checkout: The guest has sett
22、led the account, returned the room keys, and left the hotel. 空8Sleep-out: A guest is registered to the room, but the bed has not been used. 预定19 ViiiNames of Hotel Guest Room Facilities Match the best expressions given below with the items in the box that follow. 1mini-bar 2safe-deposit box 3lamp 4H
23、VAC (Heating Ventilating and Air-conditioning 采暖通风及空调设备) 5Bath tub 6Mini-jar 7Flush toilet 8Data port (数据终端)2021Ix. Posts at the concierge1Concierge assistant: works in cooperation with the bell captain under the direction of the concierge.2Concierge: Assists guests throughout their stay; transports
24、 and handles guest baggage to and from several areas of the hotel; checks mails and messages.3Bellmen: Is responsible for solving all guest baggage and transportation problems, and is in charge of the baggage room; handles, stores and distributes all heavy incoming and outgoing baggage.4Bell captain
25、: works under the direction of the concierge. Oversees the appearance, conduct and activities of the bellmen. 5Doormen: help guests enter and leave the hotel; assist guests with baggage; store and handle baggage; aid guests getting in and out of motor vehicles by opening and closing doors; make nece
26、ssary arrangements for dispatching taxis, and direct and oversee traffic in the hotel driveway.2223X. Method of Cookinga. Cook in dry heat especially in an oven. bakeb.Prepare food; make ready or fit for eating by the means of heating; person who prepares food. Cookc. Cook in a little liquid, usuall
27、y with the lid on the pot; a dish of boiled meat and vegetables. stew d. Cook in a lot of fat or oil. frye. Stew gently; cook in a liquid at a temperature below boiling point. simmerf Cook by dry heat (e.g.on a gridiron). roast.g. Heat to a temperature at which vapour forms (100 for water); prepare
28、(as food) in a liquid heated to the piont that it begins to give off steam. boil24Types of Meeting 1.One face-to-face group sharing experiences in a field with a expert group leader. 2.A discussion with opposite sides on a question in a field. 3.The regular coming togethere of large groups, lasting
29、several days for one session and a certain length of time between each two sessions.25 4.A general and formal meeting of a group for action with a certain goal, including a general session and smaller meetings. 5.The gathering of a number of people in a place, to confer or carry out a particular act
30、ivity. conference. 6.A meeting similar to convention with a shorter time and a fewer attendees than those of a congress, but with much discussion and participation.congress26Meeting. Convention. Conference. Congress. Seminar. Forum.会议。大会。会议。国会。研讨会。论坛会议。大会。会议。国会。研讨会。论坛27XII. Terms of Exhibitions Matc
31、h the best meaning given below with the expression that follow. a. Raw space.b.Booth. c. Floor plan. d. Rainbow door. e. Fascia.f. Badge. g. Drayage. h. Banner. 原始空位,展台摊位,平面图,彩虹门,招牌,标记徽章,运费,横幅28XIII Types of Health and Recreation Facilities 康乐设施类型康乐设施类型 Stationary bicycle; sauna; treadmill; free wei
32、ghts; tennis court; golf ; karaoke; bowling.29XIV The well-known credit card in the world: American Express, 美国运通卡,美国运通卡, International Dinners Club, 大来俱乐部卡,大来俱乐部卡, Visa, 维萨卡维萨卡 Mastercard 万事达卡万事达卡 PST 太平洋时区太平洋时区, CST 中部时区,中部时区,EST 东部时区东部时区30XV Types of AttractionsThe natural beauty, recreation, suc
33、h as landscape, seascape, parks, mountains, flora, coasts, islands, so on and so forth. Natural attractions Retail operations dealing in gifts, handcrafted goods, art, and souvenirs that attract tourists.Commercial attractions Mega-events such as the Olympics, World Cup, and World Fairs or market, p
34、arade, celebration, anniversary, charitable endeavor, etc.Festivals and events Opportunities for the travelers to visit city facilities, but rarely attract foreign visitors. Economic attractions The places in the country, either of architectural interest or associated with a particular person, famil
35、y, or period.Cultural attractions Such institutions as Disneyland.Man-made attractions31XVIXVI. Types of Travel ActivitiesGuided tours of monumentsHistorical tourismMeals in rustic inns, costume festival, folk dance performance and arts and crafts demonstrations in “old style”fashion.Cultural touris
36、mAttending convention, meeting and seminars. Business tourismBird-watching, nature observation, hiking and bush-walking, nature photography, outdoor education, and whale-watching. Eco-tourismParticipation in sports, curative spas, sun bathing and social contact in a relaxed environment. Leisure trav
37、elVisit theme cities while on tour. Urban tourismA pilgrimage to Mecca that the Muslinm delegation goes on. Religious tourism32XVII .Types of Problems and Emergencies food poisoning, typhoon, tsuname, locked elevator, physical assault, terrorist attack. Air-conditioning breakdown33XVIII Types of Com
38、plains Mechanical complaint Attitudinal complaint Service-related complaint Unusual complaint.34XIX. Types of Checkout ServicesMatch the scenes with the ways of chekout that follow:Sorry, I dont have enough cash on me. Can you charge the change to my Visa card?Our checkout time is 12 noon. So if you stay until 3:00 p.m., well charge you half the one-night room rate. Where is the foreign currency exchange counter?Can you sign the folio before we transfer it to
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