HP RSP implement for HPUX

1、HP RSPforHP-UX ServerP 1.1Apr 09HP CONFIDENTIALRevision HistoryDateVersionDescriptionAuthor2008-10-23P1.0-1Document initiatedFrauke Denker 2008-12-31P1.0-2Draft version and Updates after review by RSP core teamZhouPeng2009-01-02P1.0-3Updates Troubleshooting section China RSP Techincal Core Team2009-

2、03-01P1.0-4Updates HP RSP datacenter IP/portChina RSP Techincal Core Team2009-03-01P1.1Updates HP RSP Webems configuration in CMS and RSP software 2009 Apr versionZhouPengRSP Core team memberNameMailTelRen,WeiDai,Feng-TaoZhou,PengHuang, Chen-YunNan,Guo-shun138106172201Scope.51.1.Resources51.2.Instal

3、lation Network issue61.3.Installation SIM&RSSWM step on CMS server(See SIM管理服务器及客户端安装配置手册V1.0.pdf)61.4.Preparing HP-UX Managed Systems61.4.1.Removing HP ISEE from an HP-UX Managed System71.4.2.Removing WEBES from an HP-UX Managed System71.4.3.Removing the B.05.05 Advanced Configuration Collector

4、 (ACC) Software Package81.5.Installation Order81.5.1.Software minimum requirements for the installation of RSP81.6Installation of Diagnostics and Support Tools Software101.7Installation of OpenSSL software101.8Installation WBEMServices111.9Checking Requirements for SysFaultMgmt11.9.

5、.121.10Installation SysFaultMgmt Software121.11WBEM & SFM check and setup122.Setup System(s) for Remote Support Pack162.1Configuration Steps192.1.1.Set System properties (single servers)192.1.2.Create System properties task (for multiple systems)202.1.3.Check contract status222.1.4.Crea

6、ting WBEM subscription232.1.5.Verifying WBEM Subscription in CMS273.Installation of the Advanced Configuration Collector (ACC)343.1Installing Software343.2Exchanging certificates343.2.1.SIM Certificate353.2.2.Client Certificate353.3Preparation for the collection363.4Schedule and start a collection38

7、4.Useful Information404.1Diagnostic and SysFaultMgmt related processes404.2RSP related processes424.3HPUX directories and logs424.4Windows directories and logs425.Troubleshooting445.1System Fault Management445.2Remote Support Pack475.2.1.Cannot Connect to Server475.2.2.Invalid Hostname475.2.3.Bad Pr

8、oxy Server485.2.4.Proxy Authentication Information is Wrong485.2.5.SFM register&operation in HPUX client issue495.2.6.Use RSSM Local install issue：505.2.7.In SIM Configure Remote Support Configuration and Services output error one example：501 ScopeThis guide is designed to help you setting up th

9、e RSP including setup for SystemFaultManager & WBEMService for HP systems running HP-UX 11i. It is adaptable for both underlying CPU types PA-Risc and Itanium.And the HP Service Essentials Remote Support Pack Configuration & Usage Guide and CMS Troubleshooting Guide.Latest HP Service Essenti

10、als Remote Support Pack Configuration and Usage Guide can be found at:Latest HP Service Essentials Remote Support Pack CMS Troubleshooting Guide can be found at:This guide is intended for use by Response Center/GBIT, RSP Champions and DPEs only and is not for HP external customer consumption.1.1. Re

11、sources· HP Diagnostics and Support Tools Software· HP Diagnostics - Technical Documentation· HP-UX Linux HP WBEM Services for HP-UX and Linux System Administrator's Guide· Install OpenSSL· HP System Fault Management Software· HP Administrator's and User's G

12、uide for SFM· HP Release Notes for System Fault Manager· Checklist for troubleshooting problems with SysFaultMgmt· HP Service Essentials Remote Support Pack Configuration and Usage Guide· Service Essentials Remote Support Pack CMS Troubleshooting Guide· Internal Depot for SF

13、M Software incl. providers and other software needed to RSP1.2. Installation Network issueThe Software Manager on the CMS communicates over HTTPS/443. Likewise, the Remote Support Client component also communicates over HTTPS/443 to submit incidents to and retrieve ntitlement information from the HP

14、 Support Center. HTTPS provides encryption for confidentiality of software configuration data collected from the CMS and transferred to HP. Even though this chapter focuses on configuring RSSWM, it is advisable to configure your firewall for both communication channels (RSSWM and Remote Support Clie

15、nt)ServiceServer nameIP AddressHP Remote Support Software ManagerHP Remote Support Client15.RSSWM communicates directly with the HP Support Center through the firewall or web proxy server (if a web proxy server is in use). Remote Support RSSWM supports connecting directly to the Internet or connecti

16、ng through a proxy server and supports all proxy servers conforming to the HTTP/1.0 Specification. Remote Support Software Manager does not support proxies using proxy auto-configuration scripts, NTLM authentication (also known as Integrated Windows Authentication), or Kerberos authentication.For te

17、sting connectivity to the Software Management Server :443For testing connectivity to the monitoring data center Ther are the ouptput and notes the operation correctly and the datacenter versionNote:We have test some Proxy programs.HP recommend Linux SQUID and Windows ISAserver for Proxy programs.1.3

18、. Installation SIM&RSSWM step on CMS server(See )· Verify IIS is installed· Verify Internet Explorer Enhanced Security is NOT Enabled· Verify Java is installed on the CMS Browser· Insure Windows (DEP) Data Execution Prevention is Turned Off· Verify .Net framework 2.0 ins

19、talled· Verify SNMP trap service and SNMP service installed1.4. Preparing HP-UX Managed SystemsThese steps are required ONLY if you already have ANY version of the HP ISEE client or WEBES installed on an HP-UX managed system or if you are upgrading your HP-UX managed system from Service Essenti

20、als Remote Support Pack (RSP) version A.05.05 to A.0.1. Removing HP ISEE from an HP-UX Managed SystemThese steps are required ONLY if you already have HP Instant Support Enterprise Edition installed on your managed system. If you do not have ISEE installed on your managed system, you can ski

21、p this section.To remove ISEE, complete the following steps:1. Log on to the monitored system as root (admin privileges).2. Run the following command on each managed system:/usr/sbin/swremove ISEEPlatformIf the swremove process is successful, a message appears confirming the removal of the software.

22、 Check your log files to verify that there are no errors.If the swremove process does not complete successfully, consult the resulting log file. It may indicate that there are ISEE Platform dependencies that prevented success. Components such as VAEH, Availability Measure, or CCMon are optional Busi

23、ness Support Software components, but they must be removed before the ISEE Platform can complete uninstallation.For each Business Support Software component listed in the log file, run swremove. For more information1.4.2. Removing WEBES from an HP-UX Managed SystemBefore removing the software, back

24、up any files that you want to keep (i.e. repository,log files, configuration files, certificate files, etc.). If they are removed or overwritten during the re-installation, you can restore them.To remove the HP WBEM Services software, run the HP-UX swremove command.# swremove WBEMServicesIf the swre

25、move failed or unsuccess.pls Run the interactive webes_install_update utility webesclean_hpux_itanium_v51_bl1.sh, webesclean_hpux_parisc_v51_bl1.sh choose the option to remove all of WEBES, and follow any prompts that appear.The Clean-up utility can be used in the following instances:1. When the WEB

26、ES installation is aborted due to some reason such as system crash or incomplete installation. 2. When the WEBES installation is corrupted or the uninstallation is not successful. 3. When the ISEE installation is aborted or corrupted, or the uninstallation is not successful, for reasons related to t

27、he WCCProxy component. 4. When you want to install a fresh copy of WEBES or ISEE and you have observed problems that could be caused by prior installation or uninstallation failures1.4.3. Removing the B.05.05 Advanced Configuration Collector (ACC) Software PackageRemove the B.05.05 ACC software pack

28、age before installing the A.05.10 version. To remove the package,run the following command on each HP-UX managed system:swremove RS-ACC1.5. Installation Order · HP Diagnostics Software· QPKBASE· OpenSSL software· WBEM subscription· Requirements for SysFaultMgmt· SysFaul

29、tMgmt Software · Registration and Setup in HP SIM· Optional: o Advanced Configuration Collector Depot1.5.1. Software minimum requirements for the installation of RSP11.1111.2311.31Software minimum requirements for the installation of RSP are:  HP UX 11.11 (part of the December 2006 re

30、lease)· any HP-UX 11i v1 OE is supported, if patch bundle BUNDLE11i patch bundle B.11.11.0306 (June, 2003) is installed · WBEMSvcs A.02.05 HP WBEM Services for HP-UX (December, 2006) or later · SysFaultMgmt A.04.00.04 HPUX 11.11 System Fault Management (December, 2006) or later ·

31、 OnlineDiag B.5 HPUX 11.11 Support Tools Bundle, (December, 2006) or later · OpenSSL A.00.09.07i.012 Secure Network Communications Protocol (December, 2006) or later  · Optional: SysMgmtWeb A.2.2.5 HP-UX Web Based System Management User Interfaces or later*  * Needed fo

32、r Proactive Services (Advanced Configuration Collections)    Be aware that a problem with the current version of the SFM exist and that the fixed version will not be available prior to end of April!Software minimum requirements for the installation of RSP are:  HPUX 11.23 (part of the

33、 December 2007 release)· September 2004 HP-UX 11iv2 Operating Environment (OEUR) minimum release or May 2005 11i v2 OE (required for vPars enablement) · PHKL_36288 - 11.23 Cumulative diag2 driver and vPars enablement (use in place of PHKL_32653) (reboot required after install) · PHKL_

34、34795 - 11.23 Cumulative IPMI driver patch (reboot required after install) · PHSS_37552 1.0 Aries cumulative patch · PHSS_37947 1.0 linker +fdp cumulative patch · PHSS_35055 - aC+ Runtime (IA: A.06.10, PA: A.03.71) · PHSS_36345 - 11.23 Integrity Unwind LibraryThese patches are av

35、ailable as a bundle in the ITRC => find patches in patch set => select "RemoteSupportSolutions"  · WBEM Services A.02.05.08 WBEM Services CORE Product, (December, 2007) or later · SysFaultMgmt B.05.00.05 HPUX System Fault Management, (December, 2007) or later · On

36、lineDiag B.5 HPUX 11.23 Support Tools Bundle, (December, 2007) or later · OpenSSL A.00.09.07i.012 Secure Network Communications Protocol, (December, 2007) or later  · Optional: SysMgmtWeb A.2.2.7 HP-UX Web Based System Management User Interfaces, (December, 2007) or later* *

37、 Needed for Proactive Services (Advanced Configuration Collections)While not required for HP-UX 11i v2, it is strongly recommended to use QPKBASE B.11.23.0712.070 Base Quality Pack Bundle for HP-UX 11i v2 (December 2007), but it is not a compulsory requirement for remote monitoring. Skript to check

38、the prerequisits (by Christian Schwartz)!Software minimum requirements for the installation of RSP are:  HPUX 11.31 · WBEM Services Version A.02.05 or later · · SysMgmtBase B.00.02.03 or later · SysFault Mgmt C.01.00.29.yy HPUX System Fault Management or later · Online

39、Diagnostics B.11.31.01.yy or later · OpenSSL Version A.00.09.07e.013 or later  · Optional: SysMgmtWeb version A.2.2.4 (HP-UX Web Based System Management User Interface) or later* * Needed for Proactive Services (Advanced Configuration Collections) System Fault Manager (SFM) for 1

40、1.31 is on the OE Media and Software Depot (latest version only).1.6 Installation of Diagnostics and Support Tools SoftwareThe HP diagnostics software (support tools) is automatically installed when you install the operating system. You only need to check if the required version is installed.#swlist

41、 -l product |grep Sup-Tool-MgrYou can obtain the diagnostics software either from the Support-Plus-Media CD or from the HP Software Depot page. The minimum version depends on the SysFaultMgmt version and the OS. You definitely need to update if your diagnostic version is not at least:HP-UX 11i v1 De

42、c. 2006 OnlineDiag B.5HP-UX 11i v2 1. Update the software (OnlineDiag_<hpux-version>) if needed:§ swinstall s <depot_location>/<diag_software_depot_name> 2. Check the software distributor logs for errors after installing HP diagnostics. If necessary, take corrective

43、action.3. Some Diagnostic Version need additional patches, info about the version specific patched can be found here. Note: If you want to install this on a virtual partition system, all vpar need to have the software installed. If your system is a Virtual Machine only the host needs to have the sof

44、tware installed. 1.7 Installation of OpenSSL softwareInstalling OpenSSLTo install OpenSSL, complete the following steps:1. Log in as superuser.2. Insert the software CD into the appropriate drive if you are installing from the Application Release CD. If you are downloading the software package from

45、the Software Depot, download the depot and follow the instructions provided in the installation page for OpenSSL.3. Enter the following command to install OpenSSL:$ swinstall -s <fully-qualified depot source path> OpenSSLThe swinstall command installs the OpenSSL software in the /opt/openssl d

46、irectory. It places the sample codes in the /opt/openssl/src directory.Note:HP-UX 11i v1 customers must install the GOLDQPK11i QPK that is delivered on the Support Plus media. No patches are required for installing OpenSSL on HP-UX 11i v2and HP-UX 11i v3.As updates to OpenSSL become available and in

47、stalled over time, the HP WBEM Services cimserver process must be shutdown and restarted in order to run against any new version of OpenSSL. For more information on shutting down and restarting the cimserver, see the HP WBEM Services System Administrators Guide.1.8 Installation WBEMServicesYou need

48、to log in to the system as root (uid=0) to install the HP WBEM Services software. Software is available in Software Depot (SD) format as a single SD depot.To install the software, download the product from .Copy the downloaded depot file to a local directory on your system, then run the HP-UX swinst

49、all command and follow the instructions to install the software from the depot. The filesets that make up the HP WBEM Services product are: WBEM-CORE, A.02.07.xx - WBEM Services core fileset for hp Integrity servers WBEM-CORE-COM, A.02.07.xx - WBEM Services core fileset for hp Integrity servers and

50、hp 9000 servers WBEM-MAN, A.02.07.xx - WBEM Services man pages WBEM-MX, A.02.07.xx - Reserved for future useTo verify that the software is installed correctly, enter the HP-UX swverify command at the end of the install (a Verification succeeded message from swverify indicates that the software has b

51、een installed correctly): swverify WBEMSvcsTo see if the CIM Server is running, issue the following command to check for the cimserver process: ps -ef | grep cimserver. You should see three processes: cimserver, cimservera, and cimserverd (cimserverd is a daemon process that monitors cimserver to en

52、sure it remains available).1.9 Checking Requirements for SysFaultMgmt1.9.1.o HP-UX 11i v1 September 2005 or later o GOLDBASE11i - B.11.11.0612.459 Base Patches for HP-UX 11i v1, December 2006o SysMgmtWeb version A.2.2.5 (HP-UX Web Based System Management User Interface) o OpenSSL A.00.09.07e.012 or

53、later o WBEMServices A.02.05 WBEM Services CORE Product o OnlineDiag B.11.11.18.xx 1.9.2.o May 2005 HP-UX 11iv2 Operating Environment (OEUR) or later o QPKBASE B.11.23.0712.070a Base Quality Pack Bundle for HP-UX 11i v2, December 2007 o OpenSSL A.00.09.07e.013 or later o SysMgmtWeb version A.2.2.7 (

54、HP-UX Web-Based System Management User Interface) o PHKL_34795 IPMI patch (Dependency: PHKL_31500)o WBEMServices A.02.05.08 WBEM Services CORE Product o1.9.3.o May 2005 HP-UX 11iv2 Operating Environment (OEUR) or latero QPKBASE B.11.23.0803.xxx Base Quality Pack Bundle for HP-UX 11i v2, March 2008 o

55、 OpenSSL A.00.09.07e.013 or later o SysMgmtWeb version A.2.2.7 (HP-UX Web-Based System Management User Interface) o WBEMServices A.02.05.08 WBEM Services CORE Product o OnlineDiag version B.11.23.10.xx o PHKL_34795 IPMI patch (Dependency: PHKL_31500)1.9.4. o HP-UX 11i v3 February 2007 o OpenSSL Vers

56、ion A.00.09.07e.013 or later o Baseboard Management Controller (BMC) firmware version 70.59 or later o WBEM Services Version A.02.07 or later o EVM-EventMgr B.11.31 o SysMgmtBase B.00.02.03 o SysMgmtWeb version A.2.2.4 (HP-UX Web Based System Management User Interface) o1.10 Installation SysFaultMgm

57、t SoftwareThe SysFaultMgmt Software is located at different location. It can be downloaded from or as internal depot bundled with all providers and additional Software useful for RSP or it can be installed as part of the HPUX OE Media. For HPUX 11.23 patch PHKL_34795 is a prerequisite install this patch prior to installing SFM.