《酒店餐饮英语培训》PPT课件

1、勤 练practice1;.必背单词（一）必背单词（一）l 自助餐 buffetl 桌布 tableclothl 刀 knifel 叉 forkl 盘，碟 platel 玻璃杯 glassl 咖啡杯 cupl 毛巾 hand towell 餐巾 napkinl 碗 bowl2;.酒店餐饮英语打招呼 称谓：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士们先生们），everyone（每一位）3;. 问候/欢迎 Good morning / afternoon /

2、 evening. 早上好/下午好/晚上好 How are you today,sir? 您好，先生。 Glad to see you (again). 很高兴（再次）见到您。4;. Nice to meet you. 很高兴见到您。 Welcome to Zhuhai Dehan Hotel. 欢迎到珠海德翰大酒店。 Welcome to our restaurant / bar / tea lounge 欢迎到我们饭店/酒吧/茶廊。5;.6;.必背单词（二）必背单词（二）l 牙签 toothpickl 烟灰缸 ashtryl 筷子 chopsticksl 勺 spoonl 醋 vinega

3、rl 酱油 soy saucel 黄油 butterl 蜂蜜 honeyl 酱 pastel 番茄酱 tomato sauce7;.1 What can I do for you? 有什么需要帮忙的吗？ 2 May I take your order now? 现在点菜可以吗？ 3 May I recommend our speciality for you,sir? 先生，我可以向您推荐我们的特色菜品吗？问询问询8;. 4 How about a cup of oolong tea? 乌龙茶可以吗？ 5 Would you like to sit by the window? 你喜欢挨窗坐吗

4、？ 6 Would you like me to book a free seat for you? 要为您预定空位吗？9;.10;.必背单词（三）必背单词（三）l 辣椒酱 chilli saucel 咖喱粉 curry powerl 芥末 mustardl 盐 saltl 糖 sugarl 姜 gingerl 蒜 garlicl 葱 shallotl 煮的 boiledl 炖的 stewed11;. 7 May I show you our menu . Here is the menu. 这是我们的菜单 8 What would you like to drink? Beer / Coca

5、 cola / sprite / fruit juice / mineral water / tea 请问您要喝点什么？啤酒/可乐/雪碧/水果汁/矿 泉水/茶12;. 9 With ice or without ice? 加冰的还是不加冰的？ 10 Would you like your steak well done, medium,or rare? 牛排要熟透的，适中的还是嫩点的？ 11 50% cooked. 70% cooked. 80% cooked 五成熟，七成熟，八成熟13;.12 We have both buffet-style and a la carte dishes,

6、Which would you prefer? 我们有自助式和点菜式，您喜欢哪一种？13 How would you like your egg/steak done? 您喜欢鸡蛋/牛排怎么做？14 How many are there in your party? 请问你们一共有多少人？14;.服务员：Good evening. Welcome to our restaurant. Do you have a reservation? 客人：I dont think so.服务员：How many persons in your party? 客人：four.对话对话 3-115;. 服务员

7、：This way,please. Would you like a seat by the window? 客人：Thats fine. 服务员：Here is our menu.Please take your time. I will be at your service soon. 客人：Thank you.服务员：You are welcome.16;.服务员：Good morning. Would you like a seat by the window? 客人：Yes,please.服务员：How about this one? 客人：Thats fine. Thank you

8、.服务员：We have both buffet-style and a la carte dishes. Which would you prefer? 客人：Id like the a la carte for breakfast. Im not very hungry.对话对话 3-217;.服务员：All right, May I take your order now? 客人：Sure. 服务员：Here is our menu. 客人：I would like to have a fried egg, two slices of bread with butter and ham

9、and a glass of milk. 服务员：Anything else? 客人：Thats enough. How much is it?服务员：Totally 109 yuan.18;. 客人: Do I buy now? 服务员：Yes,please. 客人：Ok.here is 120 yuan. Keep the change. Thank you for your nice service.服务员：You are welcome.19;.20;.必背单词（四）必背单词（四）l 炒的 fried/sautedl 油炸的 deep-friedl 蒸的 steamedl 酸的 sou

10、rl 甜的 sweetl 苦的 bitterl 辣的 hot/spicyl 咸的 saltyl 老的 toughl 嫩的 tender21;.服务员：Good evening. Welcome! How many persons? 客人：Just two.服务员：This way,please. Would you like to seat by the window? 客人：Yes,please.服务员：May I take your order now,sir? 客人：Yes,please. Im in a hurry.对话对话 4-122;.服务员：Ok. We have both bu

11、ffet-style and a la carte dishes. Which would you preper? 客人：Id like the buffet. Its simple and wont take too much time.服务员：Yes,sir. All the buffet dishes are over there, you can choose by yourself. 客人：Ok, thank you. (after a while)23;.服务员：Is everything all right,sir? 客人：Very well. Can I have my bil

12、l,please?服务员：Yes,sir. Here is your bill. Two handred and eighteen yuan in total. 客人：This is two hundred and twenty yuan. keep the change.服务员：Thank you,sir. Hope to see you again.24;.服务员：Good evening. Welcome! How many persons? 客人：Four.服务员：This way,please. Would you like to seat by the window? 客人：Yes

13、,please.服务员：May I take your order now,sir? 客人：Wait a moment. My parents are coming soon.对话对话 4-225;.(a while later) 服务员：May I take your order now,sir? 客人：Yes.服务员：We have buffet,a la carte dishes and table dhote,which do you like best? 客人：I think wed like to have the a la carte.服务员：So here is the men

14、u.Please take your time. Ill be at your service later. 客人：OK.26;.服务员：Sir, shall I take your order now? 客人：Yes. Wed like grilled American sirloin steak,grilled Angus beef tenderloin, and French onion soup.and whats your speciality?服务员：Seafood. The roasted codfish with olive sauce is our special. Its

15、very popular. 客人：OK. A piece of roasted codfish. Do you think its enough for us?服务员：Just about. 27;. 客人：OK, thank you.服务员：Just a moment please. (after the dinner) 客人：Waitress. Can I have my bill?服务员：Just a moment sir. Well,the total is three hundred and seventy one yuan. 客人：Here is four hundred.服务员：

16、Excuse me,sir. This is your receipt and change. Thank you for coming. Have a good day.28;.Thank you！29;. 3.致歉 Excuse me. 不好意思，打扰一下。 I am awfully / very sorry. 真是很抱歉。 I beg your pardon,sir. 请您原谅，先生。30;. Excuse me for interrupting. 抱歉，打扰一下。（不得不打扰客人时） I am sorry, the restaurant is fully booked. 很抱歉，餐厅已

17、经订满了。 Im sorry to have kept you waiting,sir. 抱歉让您久等了。31;. 4.结账 Would you like to pay cash or by credit card?请问您是付现金还是用信用卡？ Excuse me,sir. Would you please sign your name here? 打扰一下，先生。请您在这儿签名，好吗？Excuse me,sir. May I have your room card?打扰一下，先生。您能出示您的房卡吗？32;.Here is your bill,sir.这是您的账单，先生。The total

18、is 120 yuan.总共是120元。 Here is the receipt and change.这是收据和零钱。Its very kind of you./Thank you for your kindness谢谢您。/感谢您的关照。33;.How much is it in US dollar?用美元是多少钱？ Do you accept foreign currency?你们收外币吗？We accept US dollars. But we only have RMB for change. Do you mind?我们接受美元，但我们只能以人民币找零，您是否介意？各付各的，分开付

19、账34;. 5.送客 Thank you,sir/madam. We hope to see you again. 感谢光临，先生/女士。希望再次为您服务。 Thank you for coming. Good night. 感谢您的光临。晚安。 See you next time. 下次见。 Hope to see you again. 希望再次见到您。35;. 6.指引 This way,please. 请这边走。 Let me show you. 我带您过去吧。 Please take the lift to the 3rd floor. 请乘电梯到三楼。36;. Ture left/right at the first across. 在第一个路口向左/右拐。 Go straight ahead. 直走。 It will