酒店重要客人房间检查服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-857编号：_酒店重要客人房间检查服务程序审核：_时间：_单位：_酒店重要客人房间检查服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。酒店重要客人房间的检查服务程序Objectives目标*To ensure that the VIP room is in perfect condition确保重要客人的房间处于良好的状态.Policy St

2、atement政策阐述*All VIP rooms need to be inspected prior to arrival to ensure that the room is in perfect condition所有重要客人的房间需要在到达前被提前检查，并确定房间处于良好的状态。Procedures程序1.Check and bock all VIP rooms and prior to arrival. For VIP1, it will be discussed at the weekly meeting.在客人到达前，所有重要客人房间都必须经过检查并空出。第一间重要客人房间在周

3、会上讨论。2.Check and block all VIP rooms one day prior to arrival.在客人到达的前一天，检查和空出所有重要客人房间。3.Check the major room facilities first (telephone, Air-condition, curtains, carpet, bath, etc.) according to the Room Inspection Check List Provided.根据提供的房间检查表，首先检查房间主要设施（电话、空调、窗帘、地毯、浴盆等）.4.In case of any deficien

4、cies that can not be solved easily the room should be changed.如果有任何不能轻易解决的缺陷，将更换房间。5.In case of any minor deficiencies, call the concerned departments (e.g. Housekeeping, Engineering) immediately to follow up.如果存在任何小缺陷，则立即通知相关部门（如客房部等）.6.Check -if the special requests from the VIP are adhered to.检查客

5、人提出的特别要求。7.Double check -if the follow up is carried out satisfactory.反复检查（两次）保证能让客人满意。8.Check the VIP Set Up prior to arrival.在客人到达前检查运行程序。9.Put the welcome letter in the room将欢迎信放在客人房间。Some points that need special attention during the check:在检查过程中需要特别注意的是：ü Turndown service done (-if applica

6、ble)夜床已经完成（如有必要）ü Doorbell makes the right sound门铃声音适宜ü A/C grill is clean, makes no noise空调罩清洁，运行无噪音ü Curtains can be -closed and pleats are nice窗帘开闭正常及窗帘褶缝良好ü Nothing between the cushions of chairs and sofas椅子、沙发垫完好ü Television channels show a clear picture电视机显示清晰画面ü

7、Radio channels are well received收音机运行良好ü Mini bar items are not expired, are well arranged and labels face the guest迷你吧内容齐全，标签正对客人ü Flashlight is working手电筒可使用ü -Closet lights switch on when opening and off when closing the doors开关橱柜门时，橱柜灯开关正常10.For VIP1 Room, Resident Manager , Director Of Rooms And Director Of Engineering will double inspect the room to ensure it is in tip top