英语不好怎么和老外打电话

1、英语不好也能打电话序 言英语不好，到底能不能做外贸？能不能给客户打电话？是许多外贸业务员的经常困惑的事情。显而易见，电话沟通的效果要远远高于邮件及传真沟通，据统计80%的买家是倾向于电话沟通的。想想我们做国内贸易吧，是不是把电话作为首选沟通方式呢？对于初学者来说，英语可能很难。但终归也是一门死记硬背的课程，只要愿意下功夫，每个人都能说一口流利的英语。本文主要针对电话环节会遇到的各种场景来展开，通常把这些句子都记熟了，一般的英语电话就都可以应付自如。目 录准备工作 . 4一、如何转接电话？ . 6二、听不懂对方讲话怎么办？ . 9三、打错电话如何纠正？ . 11四、非常规时间打电话怎么办解释？

2、. 12五、电话找人时，对方不在怎么回复？ . 13六、如何巧妙结束一段对话 . 14准备工作 对于英语母语国家的客户，可以不时的打电话来练练口语，增近感情，但前提是准备充分： 电话前: 背熟电话中要涉及到的专业词汇及技术参数，还有常用的电话问候语。 把要说的内容和思路写下来，自己演练一番，相当于情景练习。 电话中：一、如何转接电话？ 接电话 他在忙线中1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗？2. He's on another line right now. 他现在正

3、在接另外一个电话。3. He's talking a long-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？4. Sorry, his line is busy. 抱歉，他正在打电话。 请你稍等一下1. Could you hold a moment, please? 你能稍等一会儿吗？2. He'll be with you in a moment. 过一会儿他就会接你电话了。3. Can you hold on, please? 你能稍等一会儿吗？4. Just a moment. He is o

4、n his way now. 请稍待一下。他马上来接电话。 5. Hang on a second, please. 请稍等。6. Could you hold on any longer? 你能再稍待一会儿吗 让你久等了 1. I'm sorry to keep you waiting. 抱歉让你等待。2. I'm sorry to have kept you waiting. 抱歉让你久等了。 现在不方便接电话2.表达在或不在时，也可以用比较简单的： He's in (out). / He is not in his office. / He's out o

5、f office. 休假中1. He is off today. 他今天休假。2. He's on vacation this week. 他本周休假。3. He is on vacation until next Wednesday. 他休假到下周三。 回家了1. He has gone for the day. 他已经回去了。2. He's already left for home today. 他已经离开回家了。3. He has gone home. 他回家了。 生病请假1. He's absent because he is sick today. 他今天生

6、病所以没来。2. He's on sick leave today. 她今天请病假。3. She's on maternity leave now. 她在休产假。 出差1. He's in New York on business. 他在纽约出差。2. He left for New York on business until July 22nd. 他到纽约出差，要到7月22日才能回来。3. He is on a business trip. 他正在出差。 我将转达你的留言1.I'll give her your message as soon as poss

7、ible. 我将尽快地转达你的留言给她。2. I'm sorry. Mr. Scott was transferred to our branch office.对不起，史考特先生已经转调到分公司。 3. Mr.Smith took over his job. I'll connect you. One moment, please. 史密斯先生接替了他的工作。稍待一会儿，我帮你转接。要找的人已离职1. He left this company last week. 他上个月离开这家公司了。2. He is no longer at this company. 他已经不在本公司

8、工作了。二、听不懂对方讲话怎么办？ 说母语的人，尤其是商务人士，打电话的时候说话语速都很快。下面是一些实用的小贴士可以让母语是英语的人放慢说话的速度。1.Immediately ask the person to speak slowly。直接请这个人慢点说。请对方说慢点的英语说法：1） Would you speak more slowly? 你能再说慢一点吗？2）Could you speak up a little? 你能再大声一点吗？3）Would you speak more clearly? 你能再说清楚一点吗？4）Would you explain more for me? 可以

9、为我解释一遍吗？5）Please speak a little louder. 请讲大声一点。6）Would you slow down, please?清说慢一点好吗？7）Sorry, I didn't catch you.对不起，我听不懂你说的。8）Sorry, I didn't understand. 抱歉，我听不懂。9）Sorry, I didn't get what you said. 对不起，我没听懂你说的话。10）I can't hear you very well. 我听不太清楚。11）I can barely hear you. 我几乎听不到你

10、说的。12）I'm having trouble hearing you. 我听不清楚。13）We have a bad connection. 通讯效果不太好。14）I can't catch what you are saying. 我听不太清楚你说的话。也可用下面简单提醒法：1）Pardon?请再说一遍好吗？2）Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。3）I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4

11、）Could you repeat that, please? 能请你再说一遍吗？5）Would you say that again? 你能再说一遍吗？把这些招式学会了，老外说的再快也没关系啦！2. When taking note of a name or important information, repeat each piece of information as the person speaks。记录一个名字或者重要信息的时候，打电话的人说一句你就重复一句。3. This is an especially effective tool. By repeating each im

12、portant piece of information or each number or letter as the spell or give you a telephone number you automatically slow the speaker down。这是一个很有效的策略。通过重复每一个重要的信息、每一个数字、每一个字母的时候都会让说话人的语速自动放慢。4. Do not say you have understood if you have not. ask the person to repeat until you have understood。如果没听懂就别说

13、你懂了。让这个人重复一下直到你懂了。5. Remember that the other person needs to make himself/herself understood and it is in his/her interest to make sure that you have understood. If you ask a person to explain more than twice they will usually slow down。记住别人需要自己的话被听懂。确保你能听懂关系到他或她的利益。如果你请一个人解释两次以上，通常这个人会放慢语速。6. If th

14、e person does not slow down begin speaking your own language!如果这个人还不放慢语速你就开始说你的母语。三、打错电话如何纠正？拨打国外电话，拨打错误也是经常发生的。万一错了，往往会手忙脚乱，不知道怎么应对，记住下面这几句，保证你可以对答如流：1. Im sorry I have the wrong number.抱歉我打错电话了。 （打错电话通常用：have the wrong number 表示）2. Is this 02-2718-5398?这里是02-2718-5398吗？3. Sorry to have bothered yo

15、u.很抱歉打扰你了。4. Im sorry. I think I must have dialed the wrong number.很抱歉。我想我一定是打错电话了。5. Could I check the number? Is it 2211-3344？我可以核对一下电话号码吗？是不是2211-3344？四、非常规时间打电话怎么办解释？ 做外贸常常会遇到非常紧急的事，及需电话跟千里之外客户确认，但也许正好客户当地时间的凌晨，或者半夜。怎么办？教你几招让客户不那么生气的说法：1.Im sorry to call you so late.对不起这么晚打电话来。2. I hope I didnt

16、catch you at a bad time.抱歉这种时候找你。（含有希望没有打扰到你的意思）3. I hope I didnt wake you up so early.我希望这么早没有吵到你。4. Im sorry to call you so early.对不起这么早打电话来。5. Im sorry to bother you at this hour.很抱歉在这时打扰你。五、电话找人时，对方不在怎么回复？ 1. Its nothing important.没什么重要事。2. Its nothing urgent. Thank you ,good-bye.没什么要紧事，谢谢您，再见。3

17、. Ill call her again.我会再打给她。4. Ill call back later.我稍后会再打来。5. Please ask Miss Chen to call me back.请陈小姐给我回电话。6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。8. Can I leave a message?我可以留言吗？9. Please have her

18、return my call.请她回电话给我。10. Could you ask him to to call me back?可以请他给我回电话吗？11. Please tell her Carol called.请告诉她卡洛找她。12. Let me call back later again. Thank you.我稍后再打电话来。谢谢你。13. Please tell him to phone 2233-4455.请他给2233-4455回电话.六、如何巧妙结束一段对话用电话同外商交谈时，由于只能听到对方的声音而看不到对方的表情或姿态。因此，要想结束同他们的电话交谈，事先记住一些惯用的表达辞句，就显得极为重要的。大致分为以下几种情况：如果打电话的人非常熟悉，可以说一句来结束通话。：Is there anything else I can do for you?还有什么我可以帮忙的吗？如果你认识对方家人的话，不妨加上这样的问候：Say hello to your folks.请代向你的家人问好。（