y公司物流绩效评价与流程改进研究

1、y公司物流绩效评价与流程改进研究 上海交通大学 硕士学位论文 Y公司物流绩效评价与流程改进研究 姓名：高玉娜 申请学位级别：硕士 专业：物流工程 指导教师：乐美龙;李中江 208>080101 上海交通大学研究生论文 Y 公司物流绩效评价与流程改进研究 摘 要 现代社会由于信息技术的飞速发展以及经济全球化，企业面临的竞 争与强度前所未有。而顾客的需求越来越个性化、也越来越高。企业利 润空间日益缩小，促使企业需要不断寻找新的利润空间。物流作为企业 第三利润源泉成为企业的关注焦点。 物流管理的本质在于物流系统的高效率和物流总成本最小化。物流 管理的绩效评价体系将作为评估与提升企业物流管理的一

2、面镜子,反映 企业多层次、全方位物流管理措施。 本文在分析物流管理对于企业的重要性，从企业物流管理目标出发， 首先提出了提高物流管理效率和物流生产率两大战略。 其次，旨在实现物流管理战略,重点设计了一套基于平衡计分卡管理 思想的物流管理绩效评价体系，通过四个层面对企业物流管理进行了评 价指标设计与详述。同时通过对物流管理战略的分析，对影响该公司物 流效率的内部流程进行了改进。 然后，为使物流管理绩效评价体系能真实反映企业物流管理水平， 采用定性与定量方法设计了供应商管理绩效评价方法，作为物流管理绩 产评价体系的补充。 I 上海交通大学研究生论文 最后，本文希望优秀的管理方法开拓企业管理者的思维

3、，能对其它 中小型企业物流管理有指导作用，促使更多企业从物流管理中获取收益。 关键词：物流管理，供应商管理，流程改进，绩效评价体系 II 上海交通大学研究生论文 THE STUDY OF LOGISTICS PERFORMANCE EVALUATION SYSTEM AND PROCEDURE IMPROVEMENT OF Y COMPANY ABSTRACT Because of the rapid development of information technology and economic globalization, enterprises are facing with the

4、 competition of unprecedented intensity. The needs of customers are getting more and more personalized with higher requirements. Since profit margins are getting narrow down, enterprises need to constantly find out new ways for profit. Logistics is focused as the third source of enterprise profit. T

5、he essence of logistics management is on high efficiency of logistics system and minimizing of total logistics cost. The performance evaluation system of logistics management will be a good mirror for performing and improving the companies logistics III 上海交通大学研究生论文 management. The performance evalua

6、tion system reflects the companies multilayered, all-sided logistics management measures. This paper is to analyze the importance of logistics management to companies, starting from the companies logistics stratagem, bringing up two stratagems of improving the efficiency of logistics management and

7、logistics productivity at first. Secondly, with the aim of improving the efficiency of the logistics management and logistics operation, designed a the performance evaluation system utilizing Balanced Score Card customs station, which can show and make the evaluation target on different area and lev

8、el. Studied again enhanced the logistics management efficiency strategy， need to carry on the concrete internal procedure improvement. Thirdly, In order to let the logistics management performance evaluation system reflects the real logistics management status, correct the deficiency of vendor manag

9、ement in the logistics management performance evaluation system system, we have to design and analyze the vendor performance evaluation system. Finally, we hope the outstanding management method can extend IV 上海交通大学研究生论文 enterprise managers' ways of thinking, and guide other small and medium-sized enterprise logistics management, reaches the essence of logistics management. KEY WORDS ：logistics management, vendor management, procedure improvement, performance evaluation system V 上海交通大学研究生论文 上海交通大学 学位论文原创性声明 本人郑重声明：所呈交的学位论文，是本人在导师的指导下，独立 进行研究工