HR的角色在管理变化-小型化（ppt 53）

1、123CHANGEHow to GetDesired ResultsHow to Maintain and Increase Employee CommitmentHow to MaintainBusinessContinuity Duringthe ProcessHow to KeepCustomers/Multiple ConstituenciesSatisfied Duringthe Process417%33%20%30%567ResistanceDenial & ImmobilizationBargainingDepression or AngerTestingAccepta

2、nce“I feel overwhelmed”“I dont care”“Thingsmight getbetter”“This isso unfair”“It wontwork”“Maybe if”“This is good,We are succeeding”NegativePositiveResponsesTime8Unfreeze MobilizeRealize Reinforce SustainSet directionCreate will anddesire to changeBuild confidence and energySecure shift in behavior

3、by setting new processesEmbed new culture in the organizationStrive for continuous changeInitiating the changeBuilding momentumSustaining resultsSequenceActivitiesPhaseResistanceResponses to changeDenial & ImmobilizationAcceptanceBargainingTestingDepression or Anger910Current StateFuture StateEm

4、otionEnthusiasmTrustAcceptanceBusiness ImpactCommitted employeesHappy customersThrilled stockholdersEmotionFearAnxietyConfusionBusiness ImpactSub-optimal performanceLack of commitmentLack of customer/market focusValley of DespairEmotionAngerFrustrationCreativityBusiness ImpactReduced productivityLac

5、k of trust in managementOrganizational conflict11Enabling StaffFocusing the effortIndividual effortCommunicate visionDrive for resultsTeam commitmentInfluence & PersuadeDevelop & EmpowerRole modelRisk taking/Self confidencePersonal integrity12Drive for Resultsn Displays passion, energy, and

6、enthusiasm for accomplishing goals and objectivesn Measures and tracks key business results and progress against established benchmarksn Pushes boundaries and looks for ways to accomplish better resultsVision Communicationn Communicates the changes required of the organization in concrete tangible t

7、ermsn Builds enthusiasm and support by consistently communicating through a variety of mediumsn Arranges for interactive exchanges to ensure that others understand where the organization is headed and what the changed organization will look like13Team Commitmentn Readily places the needs and goals o

8、f the organization above ones own personal needs and agendan Actively and publicly supports team/organization decisions even if they are unpopularnTakes personal actions to break down organizational barriersInfluence & Persuasionn Take the time to ensure others understand ones goals, objectives,

9、 and visionn Sells own ideas by relating them to the values and goals of othersn Anticipates potential objections and obstacles and prepares alternative arguments and courses of action14Developing & Empoweringn Personally works to develop the competence and self-confidence of direct reports thro

10、ugh regular feedback, reinforcement, and personal supportn Withdraws from decision-making and implementation as soon as feasible in order to let others take charge and assume responsibilityn Demonstrates genuine respect for and trust in the abilities of others15Role Modeln Models words and behaviors

11、 which support the ethics and vision of the organizationn Openly supports the organization and its employeesn Embraces the change process and takes action to move toward future initiativesRisk Taking Self-Confidencen Willing to take action which is sound but may not always be safen Challenges both t

12、he system and others even when conflict is likelyn Demonstrates a realistic and balanced sense of conviction regarding ones skills and abilities16Personal Integrityn Behaves in a manner that is consistent with the law, ethics, and culture of the organizationn Readily assumes personal responsibility

13、for ones won behavior and the overall behavior of his/her organizationn Personally follows through to ensure commitments are kept and promises fulfilled1718I want to make it happenI buy itI get itI heard it19I heard it202122I get itI heard it2324252627282930I buy itI get itI heard it3132I want to make it happenI buy itI get itI heard i