酒店服务与管理英语unit1

1、Unit 1 What Is a HotelText Dialogue1 Dialogue 2Word listUseful terms and expressionsNotes Exercise It is my dreamnEvery teenager has a dream for tomorrow.每个青少年对未来都有自己的梦想。nMy dream is to be a good hotel worker. 我的梦想是做一个优秀的饭店工作者。nI take service as a career.我把服务看作是事业。nI hope I can create a temporary ho

2、me for the travelers from home and abroad.我希望，我将通过感人肺腑的服务，为中外宾客创造一个临时的家。nHow proud I feel when I let the guests enjoy comfort with Chinese flavor!当我让客人们享受着饱含中国情趣的舒适服务时，我将多么自豪！nHow happy it will be to make so many friends of all nations and from all walks of life!当我结交那么多来自天南地北、各行各业的朋友时，请想一想我是多么幸福！nWh

3、at a wonderful thing it is to make my hotel enjoy financial success through our down-to-earth effort!当我们饭店由于我们实实在在的努力而日益兴旺的时候，那是多么激动人心的事啊！nNow, dont you think to work in a hotel is an honorable occupation?难道你不觉得饭店工作是一个多么荣耀的职业？nDont you think my dream is modest but lofty.难道您不认为我的梦想既是崇高的但又绝不过分？nRome w

4、as not built in a day. 冰冻三尺非一日之寒。nIt is no easy job to realize my dream.实现我的梦想决非易事。nI must try my best to be neat and smart ,courteous and cooperative ,good in foreign languages, and efficient in work.我要努力做到心情愉快、仪表整洁，对人彬彬有礼，与同事同心协力，讲究高效、熟悉外语。nMay my dream come true tomorrow!愿我的梦想在明天实现！nMay the life

5、,which is full of chance and challenge , always be with us young people!愿那充满机遇与挑战的人生永远与我们年轻人同在！nThe most important quality is a real liking for people and a warm desire to help them.最重要的品质是充满爱心和热心助人。nI like my dream.我喜欢我的梦想。nI love my countrys hospitality industry.我热爱祖国的饭店接待业。take as把看作nI hope I can

6、 create a temporary home for the travelers from home and abroad.nhope 后边引导的是宾语从句，常用的词有think, consider ,believe 。例句，I hope I can study English very well.nhome and abroad 国内外backnHow proud I feel when I let the guests enjoy comfort with Chinese flavor!n感叹句是表达喜、怒、哀、乐以及惊奇、惊讶等强烈感情的句子。感叹句通常由 what 或 how 引导

7、。如，nHow careless she is!她太粗心了！nWhat strange ideas you have !你的想法太奇怪了！n现分述如下：n一、由一、由 what 引导的感叹句，其句子结构可分为以下三引导的感叹句，其句子结构可分为以下三种：种：n1. 可用句型：“ What + a/an 形容词可数名词单数主语谓语！”。如：nWhat a nice present it is! 它是一件多么好的礼物啊！nWhat an interesting book it is! 它是一本多么有趣的书啊！n2. 可用句型：“ What 形容词可数名词复数主语谓语！”。如：nWhat beaut

8、iful flowers they are! 多么漂亮的花啊！nWhat good children they are! 他们是多么好的孩子啊！n3. 可用句型：“ What 形容词不可数名词主语谓语！”。如：nWhat fine weather it is today! 今天天气多好啊！nWhat important news it is! 多重要的新闻啊！n二、由二、由 how 引导的感叹句，其句子结构也分为三种：引导的感叹句，其句子结构也分为三种：n1. 可用句型：“ How 形容词 / 副词主语谓语！”。如：nHow careful she is! 她多么细心啊！nHow fast h

9、e runs! 他跑得多快啊！n2. 可用句型：“ How 形容词 a/an 可数名词单数主语谓语！”。如：nHow beautiful a girl she is! 她是个多么漂亮的姑娘啊！n3. 可用句型：“ How 主语谓语！”。如：nHow time flies! 光阴似箭！n由 what 引导的感叹句与由 how 引导的感叹句有时可以转换，但句中部分单词的顺序要有所变化。如：nHow beautiful a girl she is! What a beautiful girl she is!nWhat delicious cakes these are! How delicious

10、these cakes are!1、Beijing is a great city.What a great city Beijing is!2、This hotel is very deluxe.How deluxe this hotel is!3、He works very hard.How hard he works!4、Im very proud to be a Chinese.How proud I am to be a Chinese!5、The weather is fine today.How fine the weather is today!nHow happy it wi

11、ll be to make so many friends of all nations and from all walks of life!nmake friends 交朋友nof all nations and from all walks of life两个介词短语作定语，来修饰friends。G: Annie, well soon graduate .Which hotel do you plan to work in, a deluxe tourist hotel or a convention hotel?（乔）：安妮，我们快要毕业了，你想到什么样的饭店乔）：安妮，我们快要毕业了

12、，你想到什么样的饭店工作，豪华旅游酒店还是会议酒店？工作，豪华旅游酒店还是会议酒店？A: Well, Id like to work in a resort. I think I can serve the guests with heartfelt warmth. What about you ?(安安): 嗯，我想到旅游胜地酒店工作，我想我能满腔热嗯，我想到旅游胜地酒店工作，我想我能满腔热情地为客人服务。你呢？情地为客人服务。你呢？n（G）A 5-star tourist hotel or a state guesthouse is my first choice.五星级旅游酒店或者国有饭

13、店是我的首选。n（A）Sounds great ! Now, tell me what your favorite department is .真棒！那么你最喜欢的部门是什么？n(G) Id like to work either as a receptionist at the front office or as a bartender at the Food and Beverage Dept.我想要么到前厅部当接待员，要么到餐饮部当酒吧招待员。n(A) But I look forward to being a salesgirl in the Sales Department.不过

14、，我希望到销售部当销售员。nHow I hope our dream will come true!我多么希望我们的梦想能够成真！Dialogue 2 A job-hunting Interview 求职面试nSituation: The Personnel Manager (M), with Annies (A) resume in hand ,is now giving her an interview.情景：人事部经理（理）手持安妮（安）的履历，正在与她面谈。n（M）Good morning, Miss Annie. Please sit down.nThank you.n(M) Now

15、, your resume shows that you have a good education at the tourism vocational school. So, what is the most important thing youve learned at school? 从你的履历上得知你在旅游职校受过良好的教育。请问你在学校里所学的最重要的是什么？n（A）Service.服务。n（M）Fine. What is service?n(A) Service means to understand and fulfill the needs of others. Ill tr

16、y my best to provide satisfactory service to all my hotel guests.n服务是指理解和满足他人的需求。我愿尽自己最大的努力饭店的所有客人提供满意的服务。n(M) Good. Why do you want to serve in our hotel? 好。 那为什么你想到我们饭店为客人服务呢？n(A) Well, yours is a 5-star hotel. Im informed that the managerial system is suitable for me. Thats why I choose to work i

17、n your hotel.嗯，贵饭店是一家五星级饭店。我获知贵店的管理体制对我颇为适宜。这是我选择贵店的理由。n(M) You want to work as a salesperson at the Sales Department. But what if you are put at the Housekeeping Department as a room attendant? 你想要到销售部当销售员，不过，假如把你安排到客房部当客房服务员呢？n(A) Eh, Id consider it a new challenge ,sir.n呃，我会把它当成一个新的挑战，先生。n(M) The

18、 work there will be quite heavy, you see.不过，你要知道，那里的工作相当辛苦。n(A) Mm, I practised a lot in the school. And Im ready to do any hard work.嗯， 我在学校里受了不少训练，此外，我有干重活的思想准备。n(M) Fine. Now, one more thing, when can you start? 好，对了，还有一件事情，你什么时候能开始工作。n(A) Id be happy to start immediately.我愿意马上开始工作。n(M) Ok, Well

19、let you know our decision in one week. Thank you for coming for the interview. Good-bye.好吧，一周后将奉告决定。谢谢你来面谈。再见。n(A) Thank you for your time, sir. Good-bye.Exercisesn1、Questions for comprehension.n(1) What is a hotel?A hotel is a temporary home for the travelers from home and abroad.(2) What is serve?

20、 What are the goals of serve?Service means to understand and fulfil the needs of others. The goals of service are to create a temporary home for travelers from home and abroad and open a window to the world people for the country.n(3) Why do you choose to work in a hotel?nBecause I can let the guest

21、s enjoy comfort with Chinese flavor, also I can make so many friends of all nations and from all walks of life.n(4) Do you think that the hotel service is an honorable work? Why?nYes, I do. Because through our down-to-earth effort, my hotel enjoys more and more financial success with more and more g

22、uests praises on our service.n(5) How can a schoolboy or girl become a qualified hotel employee?He or she must exert himself or herself to be neat and pleasant in appearance, courteous to everyone, cooperative with co-workers. Moreover, high efficiency, perfect skill and knowledge of science and lan

23、guages are indispensable. The most important quality is the real liking for people and the warm desire to help them.n(6) Is it important to have a good knowledge of languages for the hotel staff? Please give some reasons.nYes, it is.Reading ComprehensionnAmericans like to travel on their yearly holiday. nToday, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and t