福师前厅客房服务与管理在线作业一Fudivisionfrontroomserviceandmanagementonlinehomework

1、福师前厅客房服务与管理在线作业一（fu division front room service and management online homework）blessing division front room guest service and management online homework one or twotest paper 13 spring total score: 100 test time: -radio examinationa multiple-choice questionjudgment question14, radio questions autumn

2、(a total of 15 questions, a total of 30 points)the international gold key association, established in 1. (), is an international organization of golden key.a. 1950b. 1951c. 1952d. 1953full marks: 22., bridal or family living guests housing skills are ().a. is arranged on the lower floor, near the el

3、evator or on the floor attendants roomb. should pay attention to room number, floor and room orientationc. spot checkd. or more is wrongfull marks: 23. () is a demand centric pricing approach.a. understanding pricingb. stationary pricing methodc. per thousand definite price methodd. herbert formulaf

4、ull marks: 24. the supervisor checks the number of rooms every daya. 4070b. 5070c. 5080d. 6080full marks: 2(5.) the real state of room service should be equipped with a set of amenities guests after check-out should remove additional beds, room to eliminate this room.a. lsg roomb. ns roomc. dl roomd

5、. eb roomfull marks: 26. the room charge will be charged before 15:00 p.m.a. 1/4b. 1/3c. 1/2d. full room ratefull marks: 27. () is called the honeymoon room.a. suite roomb. king size roomc. interior roomd. apartmentfull marks: 28. the general cleaning order of guest rooms is ()a. vip room to room wi

6、th please clean roomb. vip room to room with please clean roomc. hung with please clean the room. room vip room to guest roomd. hung with please clean the room. room vip roomfull marks: 29. () is an important symbol of the quality of hotel productsa. hotel cleaningb. guest reception servicec. do dep

7、artment related management work welltalent training in d. hotelfull marks: 210. () is the most basic room spacea. sleep spaceb. toilet spacec. living spaced. writing and toilet spacefull marks: 2the 11. night bed service usually begins after ()a. at 5:30 in the eveningb. at 6 in the eveningc. at 6:3

8、0 in the eveningd. at 7 in the eveningfull marks: 212. the following responsibilities which are not part of the housekeeping service center are ()a. employee attendance controlb. is responsible for the reception and service of guests and visitors on this floorc. floor and room general room card mana

9、gementd. guest handling items left behindfull marks: 213. team guests should prepare room cards and make room cards before they arrive at the store.a. half an hourb. 1 hoursc. 2 hoursd. half day ahead of schedulefull marks: 214. () first introduces the services and facilities, equipment features, et

10、c., and finally reported the house price.a. sandwich pricingb. fishtail offerc. fish head quotesd. impact pricingfull marks: 215. if the guest leaves the hotel in advance, the receptionist only needs to notify () modify the reservation record, and inform the guest room of the guests departure inform

11、ation in advance, and prepare the guests check-out.a. reservationb. reception deskc. concierged. cashierfull marks: 2blessing division front room guest service and management online homework one or twotest paper 13 spring total score: 100 test time: -radio examinationa multiple-choice questionjudgme

12、nt question, (a total of 20 multiple-choice questions, a total of 40 points.)1. the function of housekeeping department is ()a. rooms are the basic facilities of the hotel serviceb. room service is one of the main products in hotel salesc. room service quality is the embodiment of hotel service qual

13、itythe management of d. housekeeping department has a direct impact on the hotels economic and social benefitsfull marks: 22. the focus of management personnel sampling is ()a. every vip roomb. spot checks ok housing, long housingc. checks guest rooms and plans for clean cleaningd. every hollywood,

14、twin, roomfull marks: 23. room attendants should have the quality of ()a. ideological qualityb. professional qualityc. physical fitnessd. psychological qualityfull marks: 24. fire overload is the cause of fire, and the specific reason is ()a. improper installation of electrical equipment in room, sh

15、ort circuit fireb.the use of electrical appliances in rooms is too long to cause firec. guests put too much paper material on the room or balcony and cause fired. guests bring flammable and explosive materials into the guest room and cause firefull marks: 2the principle of establishing 5. guest hist

16、ory archives is ()a a. file, a cardb. guest history files are arranged in strict orderc. accumulation of guest history filesd. regular renewalfull marks: 26. housekeepings position is ()a. is the main part of hotel construction facilitiesb. is one of the most important parts of hotel managementc. gu

17、est room products are one of the main products sold by the hoteld. is also an important component of hotel revenuefull marks: 27. customer types suitable for pre distribution are.a. long staying guestsb. team guestsc. vip guestsd. hotel cooperative customerfull marks: 28. ways to deal with complaint

18、s are ()a. substitution handlingb. change site processingc. change mode processingd. change time processingfull marks: 29. the selection principle of guest room equipment is ()a. adaptation and supporting principlesb. convenience principlec. energy saving principled. security principlesfull marks: 2

19、10. front desk pricing skills are availablea. sandwich pricingb. fishtail offerc. fish head quotesd. impact pricingfull marks: 211., depending on the type of bed to be laid, the twin beds can be divided into ()a. twin roomb. hollywood twin roomc. double-double roomd. double-single roomfull marks: 21

20、2. front desk sales skills are available.a. familiar with and understand the characteristics of the hotels relevant circumstancesb. familiar with and understand the characteristics of the hotels relevant circumstancesc. promote hotel products according to the type of guestsd. attitude of front desk

21、personnelfull marks: 213. guest complaint psychology has ()a. asks the psychology that gives vent tob. seeks respect for the mindthe psychology of c. seeking compensationd. asking for attentionfull marks: 214. features of sanitation in public areasa. requires low quality of staffb. has high flow and

22、 has a great influence on hotel reputationthe scope of c. is vast and the project is trivial and triviald. work conditions are poor, but professional, technical and strongfull marks: 215. () reflects the day of the room businessa. number of rooms to be rented on that dayb. number of passengers on th

23、e same dayc. room occupancy rate on the same dayd. actual average house price on that dayfull marks: 2the function of 16. night service is ()a. is convenient for guests to have a restb. clean up the guest roomc. makes guests feel comfortabled. indicates the welcome and courtesy of guestsfull marks:

24、217. front desk guest account management requirements are ()a. checkout is convenientb. account clearc. transfers quicklyd. accurate billingfull marks: 218., room pricing methods are ()a. empirical pricingb. herbert formulac. break even point pricingd. room area pricingfull marks: 219. the inadequac

25、y of the housekeeping service center is ().a. offers less frequent face-to-face services, lack of intimacy, and poor service randomnessb. security is also worse than the floor server modelc. labor costs improvedd. facilitates unified scheduling and controlfull marks: 220. the housekeeping department

26、s organizational principle is ()a. subordination principleb. organizational downsizing principlec. coordination principled. relevance principlefull marks: 2blessing division front room guest service and management online homework one or twotest paper 13 spring total score: 100 test time: -radio exam

27、inationa multiple-choice questionjudgment questionjudgment questions (a total of 15 questions, a total of 30 points)1. sales report by the cashier night audit staff, at least two copies, a financial department for verification of revenue basis, another hand hotel general manager office for the gener

28、al manager to grasp the business situation of the hotel. ()a. errorb. correctfull marks: 22. blankets, blankets from the head of the upper end of about 20 centimeters, pay attention to the blanket mark outward at the bottom of the bed. ()a. errorb. correctfull marks: 23. housekeeping main positions

29、are divided into three different levels of nature, namely management, execution layer, and operation layer. ()a. errorb. correctfull marks: 24. guests with less or no baggage should be placed as close to the floor counter as possible to prevent their escape. ()a.errorb. correctfull marks: 25. guests

30、 do in bed when the blanket from the bed 25 cm, and 25 cm long blankets sheets folded into the quilt. ()a. errorb. correctfull marks: 26. according to the supply form classification, room supplies are divided into one-time consumables and multiple consumption supplies. ()a. errorb. correctfull marks

31、: 27. golden key is the general agency of the hotels comprehensive service. ()a. errorb. correctfull marks: 28., the formulation of consumption quota is the basis of the management of daily necessities. ()a. errorb. correctfull marks: 29., when opening the door to guests, should protect the top of the guests, prevent guests from bumping the head, but not for the buddhist or islamic guests. ()a. errorb. correctfull marks: 210. general guest history according to the guests name at th