unit商务英语视听说PPT课件

1、Business English VLSTravel and VisitsUnit Five1第1页/共68页Warm-upRelated Information Listening & SpeakingFurther ListeningViewing & SpeakingViewing & BrainstormFun Time Listening ChallengeAssignmentsClass Schedule 2第2页/共68页 Brainstorming: watch a video clip and discuss in pairs: Think about a similarit

2、ies and differences when you talk to people you first meet from an English speaking country. What topics would you choose to talk about with someone you have just met during a trip? What topics are traditionally taboo(禁忌) when talking to strangers. Warm-upVideoHints3第3页/共68页Hints: weather, holiday,

3、current affairs participate in small talks about travel, weather or accommodations; sex, religion, politics, incomeGo on4第4页/共68页Small talk topic It was a bit rough. I missed my connection. There were no problems. Yes, its lovely. Real November weather, sharp and bright The service is rather slow. T

4、he rooms are a bit cramped(狭窄的). Go on5第5页/共68页 Look at the following situation and decide who you would speak to and what you would say in each situation to get the information you need.Warm-upHints6第6页/共68页Hints: Can you tell me what time flight BZ 431 is going to depart? Ive heard theres going to

5、 be a delay. Id like to reconfirm my reservation on flight TR 998 on Monday evening. The number of the ticket is7第7页/共68页 Id like to fly to Bangkok on the 18th of next month. Can you tell me what the cheapest fare is, and when the flights are? Ive heard that the 17:55 train is cancelled. When is the

6、 next train from here to?Hints:8第8页/共68页 Related informationAll kinds of guest rooms in the hotel9第9页/共68页2.We have single rooms, double rooms and suites and deluxe dlks suites and Presidential suites.我们旅馆里有单人间、双人间、套房、豪华我们旅馆里有单人间、双人间、套房、豪华套房及总统套房。套房及总统套房。Related information10第10页/共68页3. I want to re

7、serve a single room with shower.我想预订一间有淋浴的单人房间。我想预订一间有淋浴的单人房间。Related information11第11页/共68页6. Id like a room with a view.我想要一个风景较好的房间。我想要一个风景较好的房间。7. Id prefer a quiet room.我想要一个安静点的房间。我想要一个安静点的房间。Related information12第12页/共68页Listening and SpeakingTask 11.Listen to an interview and make the best c

8、hoice for each statement. Mp3KeyScript13第13页/共68页Key:1.C 2. B 3.B 4.C 5. ATask 114第14页/共68页 interviewer: So, what basic needs do business travelers have? Kevin: One of the most important things is a quick check-in and check-out. After a long trip, its annoying to have to wait at the hotel reception

9、for five minutes. Room service is also very important. Guests often stay in their rooms working and dont have time to go out to a restaurant, so they want their meals to be served in their rooms. interviewer: And what facilities are there in the room?Task 1 Making a call15第15页/共68页 Kevin: Well, nowa

10、days communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important. Interviewer: Yes, of course. Kevin: The lighting is also very important. Weve just spent a lot of money upgrading the lighting in our rooms. As I said, gu

11、ests often spend their evenings preparing work, so they need good lighting at their desks. interviewer: And what about facilities in the hotel in general?Task 1 Making a call16第16页/共68页Script Kevin: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. Its

12、 very important to provide a business center, too. interviewer: What services does the business center provide? Kevin: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them. interviewer: Right, and what about the dis

13、tance to the airport and city center? I that important?Task 1 Making a callTask 1 Making a call17第17页/共68页 Kevin: Yes. Were in the east of London so were near City Airport. A lot of our guests have meetings in this area; they dont want to be near Heathrow Airport or right in the city center. But it

14、is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And theres a river of taxis, as well. interviewer: Are corporate guests interested in using your fitness center or swimming pool?Task 1 Making a call18第18页/共68页 Kevin: Not really. Theyre more popu

15、lar with tourists. Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while theyre here. backTask 1 Making a call19第19页/共68页Listening and SpeakingTask 12.Watch a video clip and Brainstorm:What kind of hotel would you prefer to stay in if yo

16、u were on a business tripin terms of atmosphere, location, facilities and services? Hotel serviceHints20第20页/共68页 Homelike, hospitable, relaxing near airport/station, near downtown, in business area business center, fitness center, 24-hour caf/restaurant buffet-style breakfast, free car parking, sau

17、na, hotel secretary, fresh fruit and flowers in bedroomsHints:21第21页/共68页Listening and SpeakingMp3KeyScriptTask 2Task 2Enjoy a video clip about Enjoy a video clip about receiving visitors then listen to receiving visitors then listen to a passage and fill in the blanks.a passage and fill in the blan

18、ks.Receiving visitors22第22页/共68页Keys:1)daily routine in the office2)whether the visitor has an appointment or not 3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestionsTask 123第23页/共68页Keys:6)express regret and explain why7)date, time, name and the firm the v

19、isitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Task 124第24页/共68页Script Receiving visitors is an important part of the receptionists 1)daily routine in the office. There is a certain procedure for receiving visitors. A receptionist should find out 2) whether

20、 the visitor has an appointment or not. If the visitor is an important client, the executive should come down to the reception area to 3) greet the visitor. Sometimes the receptionist or another secretary accompanies the visitor to the executives office. The receptionist or other secretary accompani

21、es the visitor to the executives office. The receptionist announce 4) the visitors name, title and position, and introduced the executive to him/her. Script 25第25页/共68页Script When a visitors request for a meeting cannot be satisfied, the receptionist should 5)apologize and make some suggestions for

22、an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitors feelings are not hurt. A receptionist should keep a register which includes 7) date, time, name and the firm the visitor works for. It can be referred to when t

23、here is a request for information.Script 26第26页/共68页 The receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if there is a delay, the re

24、ceptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.Script back27第27页/共68页Further ListeningHow to spend your National Day golden week? Lets watch the report of Hot booking for golden week tours and try to fill the blanks.28第28页/共68页 The w

25、eek-long National Day holiday starts October1.Now is the time to sign up for 1)_. But with fewer flights available this yea2)_ such as Xinjiang and Yunnan may already be sold out. Every National Day golden week brings out huge numbers of tourists. With two weeks to go, theyve already started 3)_for

26、popular destination such as Xinjiang, Yunnan and Hainan. package tourstop destinationssigning up29第29页/共68页 Zhang Lingjie, China Travel Agency, said “People who want to go to 4._. Flights at Beijing International Airport are down 20% due to its 5._, and this has driven prices up. 6._. Tour packages

27、are up about 20 percent over last year.the popular places should book their trips earlyexpansion projectHotel rooms and entry tickets also cost more.30第30页/共68页 In Beijings 7)_, tour booking for Europe and Australia have closed. Trips to east and southeast Asian countries have only a few spaces left

28、. Zhao Yuping, China Travel Agency, said 8._ will end next Tuesday, except tours on to Japan, which will be end this week.” 9._ have also hit the outbound market. Travellers going to southeast Asia will have to pay five to fifteen hundred yuan more than last year. outbound tourism market“Registratio

29、n for trips to Asian countriesFewer flights and higher ticket prices31第31页/共68页Language FocusLanguage Focus Go through all the sentences on page 52 to page 56 and try your hand at keeping them in mind.32第32页/共68页Role-play 1 Role-play in pairs according to the situation below. You have a guest just a

30、rriving at the Hilton international Hotel. You are checking in at the reception and asking the receptionist for the following information:When and where is the breakfast served?Is there a room for a meeting of eight people that you can use?33第33页/共68页Where can you send fax?Is there any other room wi

31、th a better view?What time do you have to check out?Is it possible to reserve a room for your next visit in a month?To AssignmentsRole-play 134第34页/共68页Fun Time and Speaking Watch the video and have a fun .Can you guess what the sleeping mans reaction is after he wakes up? Hair regrowth35第35页/共68页Vi

32、ewing and Speaking Pre-viewing Read the dialogue and learn how to express yourself when going through customs.36第36页/共68页Henry: Sure, Here you are. And this is the declaration form.亨利：当然，给您。这是入境申请表。亨利：当然，给您。这是入境申请表。Officer: Whats the purpose of your visit?海关人员：请问您此行的目的是什么？海关人员：请问您此行的目的是什么？37第37页/共68

33、页Officer: And you will do some traveling while you are here?海关人员：这期间您会去旅行吗？海关人员：这期间您会去旅行吗？Henry: Yes, I want to spend a couple days for traveling. I have friends there I will visit.亨利：是的，我要去拜访朋友。亨利：是的，我要去拜访朋友。DialogueGoing through customs38第38页/共68页Henry: Alright.亨利：好的。亨利：好的。Officer: OK. Enjoy your

34、trip, sir.海关人员：可以了。祝您旅途愉快，先生。海关人员：可以了。祝您旅途愉快，先生。DialogueGoing through customs39第39页/共68页Viewing & SpeakingViewing & Speaking Watch the video and answer the questions below.Video 1ScriptKey40第40页/共68页Key: 1) What is the purpose of Georges travel? George is travelling on business.2) How long is he goi

35、ng to say? He will stay for about a week.3) Who has invited George to attend the trade fair? He has been invited to attend the trade fair by his business associates.41第41页/共68页Key: 4) What is in the bag? Does George have to pay duty on it? His laptop computer is in the bag. Its duty-free.5) Are the

36、four packs of cigarettes that George has dutiable? Why or why not? No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.42第42页/共68页Script (George is going abroad on business. This is his first time traveling abroad. Now he is going through custo

37、ms.) inspector: Good afternoon. May I see your passport, please. George: of course, here you are. inspector : Thank you. What is the purpose of your visitbusiness or pleasure? George : Business. inspector : I see. How long will you be staying in our country? George :About a week. Script Video 1 Goin

38、g through customs43第43页/共68页Script inspector : Is this your first time in the country? George :Yes. Ive been invited by our business associates to attend a trade fair. inspector: Fine. Is this all your luggage? George: Yes, thats all my luggage, one suitcase and one bag. inspector : Do you have anyt

39、hing to declare? George : I guess not. I mean Im not quite sure about it. You see, this is my first timeVideo 1 Going through customs44第44页/共68页Script inspector : I see. Well, would you mind opening your suitcase? George :Oh, not at all. inspector : Thanks. (George opens his suitcase. The inspector

40、is inspecting the suitcase, and now he looks at a bag.) inspector: Whats inside the bag? George: Thats my laptop computer. Do I have to pay duty on it?Video 1 Going through customs45第45页/共68页Script inspector : No, its duty-free? George : By the way, Im carrying four packs of cigarettes for my own us

41、e. Are they dutiable? inspector : No, goods for personal use rather than commercial use are not subject to duty. And they are within the limit. George :Good. And thanks for the information. inspector : All right. Heres your passport. George :Is that all the customs formalities? inspector : Yes. Your

42、e through now. Have a pleasant stay. George: Thanks a lot.Script 46第46页/共68页Role-play 2 Role-play in pairs according to the situation below.You are departing from an airport in Canada. You are stopped by a security office, who thinks there is something unusual with you and asks you several question:

43、47第47页/共68页Role-play 2What is the purpose of your visit?Where have you been staying?Who have you been in contact with in Toronto?What is inside your case?To Assignments48第48页/共68页Viewing & SpeakingViewing & Speaking Pre-viewing Discuss in pairs. How important are the first impressions? What effect d

44、oes the initial contact have on future relations?Hints49第49页/共68页Hints: First impressions help to build a friendly relationship, set a positive tone for the entire business experience and establish a good image of your company.Go on50第50页/共68页Viewing & SpeakingViewing & Speaking First impressions he

45、lp to build a friendly relationship. Suppose you were Mr. Donald Trump, who would you hire? Video51第51页/共68页Who would you hire? Allie Andrea Summer Jose Brent Tarek52第52页/共68页Viewing & SpeakingViewing & Speaking Watch the video and decide whether the following statements are true (T) or false (F).Vi

46、deo 2ScriptKey53第53页/共68页Key:Key: 1.F 2. T 3.F 4.F 5.F 6.F 7.T 8.F 9.T 10.F54第54页/共68页Script Mr.Lin: Ms. Jones? Ms. Jones: Yes, Im Miranda Jones from Flora Garment Trading. Mr.Lin : My name is Lin Hua. Im the sales Manager with Baiyun Sweaters. How do you do, Mr. Jones? Ms. Jones : How do you do? It

47、s very nice of you to come to meet me. Video 2 55第55页/共68页Script Mr.Lin : Youre welcome. And may I introduced my secretary, Miss Wang? Ms. Jones :Sure, Its a pleasure to meet you, Miss Wang. Miss Wang: The pleasure is mine. The flowers are for you, Ms. Jones. Ms. Jones :Oh, thank you. They are beaut

48、iful! Youre very kind. Mr.Lin : How was your flight, Ms. Jones? Ms. Jones : Very nice. The service on board was superb. And I managed a few hours sleep, So I feel fine now. Mr.Lin : I am glad to hear that. Oh, let me help you with your luggage. Video 2 56第56页/共68页Script Ms. Jones : Thank you. (Hands

49、 a suitcase to Mr.Lin) Mr.Lin : Is this your first visit to China? Ms. Jones : No. But its my first visit to Guangzhou. I hope it wont be my last. Mr.Lin : I hope you will have a pleasant stay here. Ms. Jones : Im sure I will. Mr.Lin : our car is out in the parking lot. Shall we drive to your hotel

50、now? Ms. Jones :Yes, thank you, Lets go. Mr.Lin : This way, please.57第57页/共68页Script (They walk out of the Hall and head for the parking lot and then drive to the hotel) Miss Wang: Here we are, Mr. Jones. This is the White Swan Hotel. Weve reserved a room for you on the 6th floor with a balcony over

51、looking the park. Ms. Jones : Thank you very much. Its very considerate of you. Miss Wang: Well, thats the least we could do. (in the hotel room) Mr.Lin : This is your room, Ms. Jones. Is it Ok? Ms. Jones : Oh, yes, its lovely, very cozy and well-decorated! Its really very thoughtful of you to have

52、arranged it for me.58第58页/共68页Script Mr.Lin : Not at all. Miss Wang: You must be very tired after your long trip. Is there anything else we can do for you? Ms. Jones : No , thanks. Not at the moment. Mr.Lin : Then well be leaving now so that you can settle in. After all, Well have enough time for bu

53、siness during the next three days. Ms. Jones : Thank you. Mr.Lin : Youre welcome. Well contact you tomorrow morning. Ms. Jones : See you then. Mr.Lin&Miss Wang: See you!59第59页/共68页Further viewingFurther viewing Watch the clip and discuss in pairs: How did Henry Roth do to make a good first impressio

54、n on the girl- Lucy Whitmore? Video60第60页/共68页Role-play 3 Role-play in pairs according to the situation below. You are the Export Manager of Guangzhou Cosmetic Ltd., and are now at the Baiyun Airport to meet your Canadian customer, Mr. Wilson. Youve been dealing with each other through telephone and

55、 email for one or two years, but have never met before. After you meet, you exchange greeting and make a small talk on the way to the hotel.To Assignments61第61页/共68页Fun TimeFun TimeEnjoy a video expected from VOA Special English and read aloud every sentence. Visiting the National Arboretum in Washi

56、ngton62第62页/共68页Listening ChallengeListening ChallengeGetting Back to NatureIts Saturday afternoon. Richard (R), Marilyn (M), Susan (S), and Harry (H) drive up to their campsite (露营地露营地) by the lake.Excerpted fromFamily Album, USA63第63页/共68页S: When youre out in the fresh air like this, it makes you

57、hungry. Arent you hungry, Marilyn?M: I sure am. How about you, Richard?R: _H: You guys are like three kids.R: Arent you hungry, Harry?H: Well, yeah. Now that you mention it, I guess I am. I mean, _ _ with all this talk about eating?M: Wheres the bag with the chicken salad sandwiches?H: Right here, next to the ice packs. Here. Put the tableclo