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1、Basic Business Communication: 7 Self-Test Questions to Freshen Your Communication SkillsEffective managers understand basic businesscommunication. Its not about whizzy(高科技的； overly flashy;more style than substance. Usually applied to web sites or applications) powerpoint slides or wordy reports. Eff

2、ective business communication is about being understood. Ask yourself these 7 Basic Business communication questions to freshen up your communication skills.1. Whos My Audience?Are they young, old, many or few? Whats their background? Their education level? Their interest in the subject? Knowing you

3、r audience will answer many questions about the best method for communicating with them.2. What Relationship Do I Have With Them?Have you communicated before or is this a first time? Isthere any baggage (行李；过时的观念； intangible things (as feelings, circumstances, or beliefs) that get in the way ) that

4、may complicate your message? What can you do to build, then maintain the relationship?3. Whats My Intention?People are more likely to respond to your communication if they have a clear understanding of what you want from them. Know what you want from the communication before you begin and youll be m

5、ore successful.4. How Should I Communicate with them?Email, in person, by phone, voice-mail, text, fax, mail,cards, online chat, forums, flip-charts, leaflets, town hall meetings, skip level meetings （召开越级会议） - the list is endless. You need to choose the right medium for communication, and maybe eve

6、n use a combination, to get your message across clearly.5. What Barriers To Understanding Exist?Are there any physical or mental barriers to understanding, such as deafness, poor sight or ability?Are there language or cultural differences? Do all involved have the same technical hardware, software a

7、nd ability? How senior or junior are the people within the organisation? Everything is gibberish unless you speak gibberish too.6. Have You Used Plain English?Why use 100 words when 10 or even one would do. Heres a great resource to keep you right - the campaign for Plain English. Indeed, do you nee

8、d language at all - would a picture or diagram be more effective?7. How Can I Check Understanding?Clear communication results in action. Providing additional back-up communication can help - frequently asked questions, telephone help-lines, on-line, open door policy etc. And prepare to do it all aga

9、in. Communication is rarely one-off, so your message may need to be repeated to be received and understood.These 7 basic communication skill questions provide a quick check-list which can improve your communication.Effective Business CommunicationFace-to-face meetings can result in awkward pauses an

10、d initial shyness for those who are not brimming with confidence. To help you over this hurdle, you can approach the meeting fully prepared and well armed if you have a look at the following factors.In order to get your message across, think about what you are trying to achieve during the dialogue:?

11、 What information do you wish to convey? What do you want the other person to do as a result?Organise yourself beforehand. Jot down notes about your major points. Be positive and keep the message simple.Clarity is Paramount for Effective CommunicationWhat is communication? In short, its signalling.

12、The transmission, by speaking, writing or gestures, of information which evokes understanding.Thats simple enough, isnt it? Straightforward in theory but in practice its fraught with dangers - particularly if you have high expectations from these important business connections.Communication is not j

13、ust speaking, writing or gesticulating. Its more than the transmission of information. Something else has to occur for the communication to be complete. The other party in the communication process has to engage their brain and receive the message.There are some points to remember when considering t

14、he various methods of communication and some hazards to be aware of when dealing with business relationships:? Only 7% of the impact you make comes from the words you speak.? The rest is visual - your appearance, the sound of your voice and your body language.? You can break that 7% further down int

15、o sections:? the type of words you use? the sort of sentences you use? how you phrase them.Voicing Your ThoughtsPay attention to your voice. Tone, inflection, volume and pitch are all areas to consider. Most people dont need to develop their speaking voice, but there are many who do not understand how to use it effectively.The simplest way is to compare the voice to a piece of music - it is the voice that is the instrum