通信专业英文实习报告

1、internship reportonpakistan telecommunication compnay limitedsubmitted to:director (ims)prof. amman ullah awansubmitted by:asif ullah khanroll no: 789bba-itsession (2006-2010)institute of management sciences, university of science and technology bannu2internship reportonpakistan telecommunication co

2、mpnay limited submitted to:director (ims)prof amman ullah awansubmitted by:fahad shah zeb roll no: 789bba-itsession (2006-2010)internship report subitted to the director, institute of management sciences, in partial fulfillment of the requirments for the degree of bachlor in business administrator i

3、n information technology institute of management sciences, university of science and technology bannu3internship reportonpakistan tele communication limited (ptcl)external examiner: sign:_name: _director:sign:_name: prof amman ullah awansupervisor:sign:_name: aftab khanstudent:sign:_name: fahad shah

4、 zeb 45start with the name ofmost merciful and graceful. 6dediacationi dedicatemy this effortsto my loving parents, friends andespecially my younger brothermuhammad nasir shoaib khan(lan technician in etisalat)whoseinspired me to havea long life love to education.78 table of content s.no. topics pag

5、e no. preface 8 acknowledgement 9 executive summary 10 chapter # 1 introduction to internship report 11 what is the purpose of internship 11 what types of work can interns do at a site 11 what is required of the intern 11 chapter # 2 overview of the organization 12 history of ptcl 12 pakistan teleco

6、mmunication company limited 13 chapter # 3 structure of organization 14 organization structure 14 it department of ptcl 15 chapter # 4 standing operating procedure 17 our work process 17 sop information desktop utilities 17 process flow of desktop utility 19 sop information receiving and solving com

7、plaint 21 process flow of receiving and solving complaint 22 sop information for issuance and receiving it equipments 23 process flow of issuance and receiving it equipments 24 . chapter # 5 server and resign sop 25 sop information: for reallocation of it equipment after resigned 25 process flow of

8、reallocation of it equipment after resigned 26 sop for fttp 27 bibliography 30 9acknowlegmenti am very much thankful to the whole staff of ptcl head quarter islamabad specially the officers who guided me, very well cooperate me and had very good behavior with me. the above said officers are gm (it&i

9、o) liaqat asghar ali najmi, it manager rizwan ashraf and manager of it assets abbass awan.at the end and vrery much importantly i am very thank ful to my respected mr. haji aman awan coordinator, sir aftab, sir zubir khan & sir majid ali shah of ims universty of science & technology bannu for valuab

10、le guidance & all type of coopration in complition of our report.fahad shah zeb bba-it (2006-2010)10prefaceeight weeks internship is the necessary requirements for the completion of bachelors degree. for this purpose each students of business administration in information technology has to go in any

11、 organization for two months require practical work experience after having the knowledge of theory. i have completed my intern ship program in ptcl head quarter islamabad. i completed my internship under the supervision of gm (it & io) liaqat asghar ali najmi and other officers of it department. i

12、have completed my internship from 15/06/2010 to 16/09/2010, with full cooperation of general manager and staff of it dept ptcl head quarter islamabad. i availed a full opportunity about all the information and knowledge of ptcl. this organization playing a very important role regarding providing com

13、munication to the public to make their lives peaceful and comfortable. fahad shahzeb bba-it (2006-2010)11 executive summeryfrom the beginnings of posts & telegraph department in 1947 and establishment of pakistan telephone & telegraph department in 1962, ptcl has been a major player in telecommunica

14、tion in pakistan. despite having established a network of enormous size, ptcl workings and policies have attracted regular criticism from other smaller operators and the civil society of pakistan.pakistan telecommunication corporation (ptc) took over operations and functions from pakistan telephone

15、and telegraph department under pakistan telecommunication corporation act 1991. the government of pakistan sold 26% shares and control of the company to etisalat in 2006. the government of pakistan retained 62% of the shares while the general public holds the remaining 12%.ptcl evo is pakistans fast

16、est 3g wireless broadband internet which offers its customers “superior 3g internet experience”. with flexibility to roam freely like never before, in 99 cities nationwide, evo wireless broadband is enabling the wireless broadband revolution in pakistan in its true sense.so whether you are going on

17、a field trip, business trip or a family reunion downloading a song, an image rich presentation or the latest episode of your favorite tv show with ptcl evo, we let you spend less time waiting and more time working and visiting your favorite web sites, anywhere anytime you want. just plug and play or

18、 work at home, in the office or anywhere in between with the unsurpassed & amazing speed of up to 3.1mbps, backed by the countrys largest wireless service provider; experience the evolution of broadband revolution at its best.12chapter 11.1 what is the purpose of internship?internship is the capston

19、e experience that provides students with hands-on, real-world experience in a work setting. ideally, internship will enable interns to: (a) integrate and use their knowledge and skills from the classroom, (b) discover where further competence is needed, (c) take steps to gain that competence under e

20、ducational supervision, and (d) become better acquainted with the types of work settings in which such competence can be applied. 1.2 what types of work can internee do at a site?internship prepares students for a professional career related to the major, therefore it is important that interns get “

21、hands-on” experiences similar to the experiences of paid professionals at the site. interns should not perform the duties of clerical or support staff. also, interns should not be considered “substitutes” to fill in for employees who are absent from work. this is an applied educational experience, t

22、herefore it should be carefully structured to provide the greatest educational benefit to the intern. 1.3 what is required of the internee?interns are expected to exhibit professionalism at all times during the internship experience. this professionalism should be evident in their interactions with

23、clients, co-workers, and supervisors. interns are expected to apply their knowledge, skills, and abilities in the performance of all duties, to behave ethically, and to follow all rules and policies of the site. internship is a requirement for graduation. 13chapter 2 overview of the organization2.1

24、history of ptclfrom the beginnings of posts & telegraph department in 1947 and establishment of pakistan telephone & telegraph department in 1962, ptcl has been a major player in telecommunication in pakistan. despite having established a network of enormous size, ptcl workings and policies have att

25、racted regular criticism from other smaller operators and the civil society of pakistan.pakistan telecommunication corporation (ptc) took over operations and functions from pakistan telephone and telegraph department under pakistan telecommunication corporation act 1991. this coincided with the gove

26、rnments competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated pay-phones, paging and, lately, data communication services.pursuing a progressive policy, the government in 1991, announced its plans to privatize ptcl, and in 1994 is

27、sued six million vouchers exchangeable into 600 million shares of the would-be ptcl in two separate placements. each had a par value of rs. 10 per share. these vouchers were converted into ptcl shares in mid-1996.in 1995, pakistan telecommunication (reorganization) ordinance formed the basis for ptc

28、l monopoly over basic telephony in the country. the provisions of the ordinance were lent permanence in october 1996 through pakistan telecommunication (reorganization) act. the same year, pakistan telecommunication company limited was formed and listed on all stock exchanges of pakistan14ptcl launc

29、hed its mobile and data services subsidiaries in 2001 by the name of ufone and paknet respectively. none of the brands made it to the top slots in the respective competitions. lately, however, ufone had increased its market share in the cellular sector. the paknet brand has effectively dissolved ove

30、r the period of time. recent dsl services launched by ptcl reflects this by the introduction of a new brand name and operation of the service being directly supervised by ptcl.as telecommunication monopolies head towards an imminent end, services and infrastructure providers are set to face even big

31、ger challenges. the post-monopoly era came with pakistans liberalization in telecommunication in january 2003. on the government level, a comprehensive liberalization policy for telecoms sector is in the offering.in 2005 government of pakistan decided to sell 26 percent of this company to some priva

32、te corporation. there were three participants in the bet for privatization of ptcl. etisalat, a dubai based company was able to get the shares with a large margin in the bet. governments plan of privatizing the corporation were not welcomed in all circles; countrywide protests and strikes were help

33、by ptcl workers. they disrupted phone lines of institutions like punjab university lahore along with public sector institutions were also blocked. military had to take over the management of all the exchanges in the country. they arrested many workers and put them behind bars. the contention between

34、 government and employees ended with a 30% increase in the salaries of workers.2.2 pakistan telecommunication company limited:pakistan telecommunication company limited (ptcl) is the largest telecommunication company in pakistan. this company provides telephony 15services to the nation and still hol

35、ds the status of backbone for countrys telecommunication infrastructure despite arrival of a dozen other telcos including telecom giants like telenor and china mobile. the company consists of around 2000 telephone exchanges across country providing largest fixed line network. gsm, cdma and internet

36、are other resources of ptcl, making it a gigantic organization. the government of pakistan sold 26% shares and control of the company to etisalat in 2006. the government of pakistan retained 62% of the shares while the general public holds the remaining 12%.ptcl is also part of the consortium of thr

37、ee major submarine communication cable networks: sea-me-we 3, sea-me-we 4 and i-me-we. in addition to wire line operations, ptcl also provides fixed line service through its countrywide cdma based wll (wireless local loop) network, under the vfone brand name. in the cellular segment, the second larg

38、est cellular provider in pakistan, ufone, is also a wholly owned subsidiary of ptcl.16sevp it cioctosevp hrsevp finance (cfo)sevpcorporate developmentsevp commercialsevp sp.projectssevp bz southsevp bz centralevp legal evpgmsr. managermanagerspecialist/ammtnon-technicalevp internal audit evp pmo com

39、pany secretary staff officerevpbz northciopresident/ ceochapter 3 structure of organization 3.1 organization structure17non managementtechnical3.2 it department structure1819chapter 4sop: standing operating procedure.4.1our work process: we work on sops (a standing operating procedure: a set of inst

40、ructions covering those features of operations which lend themselves to a definite or standardized procedure without loss of effectiveness.)we prepare the following sops.204.2 sop information desktop utilities4.2.1 sopsop titledesktop utilitiessop #sop lead timesop status approved under revision4.2.

41、2 originated prepared by:fahad shah zeb & fawad khanoriginating department:itooriginator head:names:signatures21itostartuser complaint request to it service deskcomplaint received by it service teamit representative solvedincomplete and need more information micro soft office 2003-2007-2010 professi

42、onalwindow xp professional with sp3 or lateranti virus(macafee)utilities(winrar )endsoftware other then mention end224.2.3 process flow of desktop utility the user complaint to the it service desk for the following activities.(1)window installation(2)office 2003-2007 -2010 professional(3)project 200

43、3-2007 professional(4)visio 2007 professional(5)ms outlook(6)macafee(epo) 74 or later(7)acrobat reader(8)winraraction item:complaint for utilitiesaction by:usermethod of communication: email, p.pk051-2283039051-2283110346623the it service desk receives the complaint and sends to it representa

44、tive.action item:send an it representativeaction by:it service deskmethod of communication:email, phone,pitzthe it representative solve the problem.action item:solution of problemaction by:it representative if the problem is not solved by the it representative then the it representative transfer the

45、 problem to the it service desk. duration:all the process will be done with in 9:00am to 4:30pm24254.3 sop information receiving and solving complaint receiving and solving complaint system admin transmission data centernetworking start user complainit equipment issuenetworking issuedetect the probl

46、emsolve enddetect the problem solve software, antivirus assign to an it representative solve endwanlanemail issuedetect the problemsolveif the problem is in networkingmedia issuesend feed back to it help desksend feed back to it help desk264.3.1 process flow of receiving and solving complaint:the it

47、 service desk receive complain from user. the user complaint for it equipments (desktop, laptop, printer, scanner, network adaptor) software, antivirus, network issue and media issue.if the issue comes from networking side, then the it service desk will check that it lan issue or wan issue.if it is

48、lan issue then it help desk assign it to an it representative.the it representative works on it and solves it.if it is wan issue then it helps desk transfer it to networking dept. the team of networking dept detects the problem and solves it.if it is media issue then the it help desk forward it to t

49、ransmission dept. the team of transmission dept detect the problem and solve it. if the problem is in it equipments (desktop, laptop, printer, scanner, network adaptor) or software issue (ms office 2003- 2007-2010, ms visio) or antivirus issue and operating system issue (window xp , sp3 or latest ).

50、 then the it help desk forward it to it representative. the it representative solves the problem.27284.4 sop information for issuance and receiving it equipmentssop for issuance and receiving it equipmentsvendorprocurement deptitstart user request for it equipmentit service deskprepare purchase requ

51、isition (pr)receive prprepare purchase order (po)receive posend it equipment to it service deskuser get equipment end 294.4.1 process flow:the user sent request to it service desk for the it equipments (desktop/laptop/printer/scanner). the it service desk prepare purchase requisition and forwards th

52、e request to procurement dept (is the acquisition of appropriate goods and/or services at the best possible total cost of ownership to meet the needs of the purchaser in terms ).the procurement dept issue a purchase order and forwards the po to a vendor. vendor sent the it equipment (mention in po)

53、to the it service desk.then the it service disk issue receipt to user.the user signs the receipt and gets the it equipment.the receipts contain name of the equipment, serial number of equipment, date of issue, sign of user, sign of gm are mentioned.after signing receipt the user get the equipment.30

54、chapter 5server and resign sop5.1 sop information: for reallocation of it equipment after resigned policy for recollection of it equipment after resigned or retirement hrdata centerstart employee having desktop/ latoptheft employee want the equipmentresign / retire hr policy will be implemented transfer to sm / manager paid the require