保安部服务英

1、english for security service department保安部服务英语i. words:1. executive office 行政办公室2. sales department 销售部3. front office 前厅部4. food and beverage餐饮部5. shopping arcade 商场部6. finance department 财务部7. engineering department 工程部8. security department 保安部9. security officer 安全保卫员10. fire center supervisor 消

2、防中心主任11. fireman 消防员12. guard 门卫13. security 保安14. system 系统15. burglary 盗窃16. sensor 感应器17. smoke sensor 烟感器18. sprinkler喷水设备19. automatic sprinkler自动喷水系统20. hydrant 消防龙头21. hose 水龙带22. fire hose 消防救火水龙23. extinguisher 灭火器24. alarm 警报25. exit 安全门26. patrol 巡逻27. watchman警卫员28. washroom洗手间29. lobby

3、大堂30. baggage 行李31. elevator 电梯32. main entrance 大门33. front desk 前台34. cashier 收银ii. sentences:1. pleasedon smoke here.请不要在此处抽烟.2. pleased ont leave anything behind.请不要将您的物品遗失.3. please be careful.请当心.4. dont worry, please .请不要担心.5. sorry, my english is not good, please wait a moment. i will find s

4、omeone to help y ou.对不起 , 我的英语不是太好, 请稍等 , 我请其他人来帮您 .6. excuse me, where is the washroom?请问洗手间在哪里?7. let me show you there.我会带您过去.8. if anything i can do for you, please let me know.如果有什么我可以帮您的，请告知我.9. i would like to give you some information on the security system in our hotel.我要告知您有关我们酒店的安全系统.10.

5、do you mind if i smoke here?您介意我在这儿抽烟吗？11. if a fire started, you couldn imagine the outcome.如果引起火灾，后果不堪设想.12. that ble handled by the police.这将由警方处理.13. i had my purse stolen.我的钱包被人偷走.14. handle it with care ：don put it upside down.“小心轻放” “不要倒放”15. please check the goods in the package.请查看一下袋里的商品.1

6、6. i can not find my room key.我找不到房间钥匙了.17. excuse me, would you please tell me your arrival time and your name please?对不起能告诉我您的入住时间和您的姓名吗 ?18. would you please go to the front desk to make a n ewkey with me?能和我一起到前台重新做把钥匙吗 ?19. i will find a room attendant ( receptionist/ waiter/ waitress ) to help

7、 you right away.我马上找服务员来帮助您.20. do not worry, please. this is a false alarm caused by aequipment problem.这是设备误报警, 请不要担心.21. the alarm was caused by someone playing with fire, butit s all right now.有人在玩火，引起了报警，现在没事了保安部部分职位中英文对照表保安部securitydepartment保安部经理securitymanager保安部副经理asst.security manager保安部主任

8、securitymanager保安员securitymanager安消部经理securitymanager警卫领班security captain门卫entranceguard巡逻patrol guard监控员tv monitoring clerk商场部shoppingarcadedepartment商场部经理shopmanager商场营业员shopassistant附件酒店常用英语词汇、语句介绍一、酒店服务、时尚英语reserving a room 预订酒店房间(电话)(h=hotel, g=guest)h: georges hotel.这儿是乔治酒店。g: id like to reser

9、ve a room.我想预订一问房间。h: when for sir?先生，什么时候要用？g: this weekend.这周末。h: thank you. just a moment, please.谢谢。请等一会儿。h: front desk, sir.（ 总台接待员 ） 先生，这儿是总台。g: i want a single room with bath next saturday.我下星期六要一间有浴室的单人房。h: hold on, please.请等一下。（a few seconds later） （ 几秒钟以后）h: well have it ready for you, sir

10、.先生，我们会为您准备好房间。g: fine.好!h: may i have your name and phone number, sir?先生，请问贵姓和电话号码?g: yes, my name is xinhua zhou, and the number is .我名叫周新华，电话号码是。inquiring about the hotel charges 询问酒店费用 （ 电话 ）h: （operator） georges hotel. can be of any assistance?（ 接线生 ） 乔治酒店。请问有什么贵干 ?g: yes, id like to find out a

11、bout the room charges.我想了解住房费用。h: just a moment, sir. ill put you onto reservations.先生，请等一会儿。我替您接订房部。h: （reservation clerk） reservations. can i help you?（ 订房部员工） 订房部。请问有什么事可以效劳?g: yes, could you tell me the rates for your rooms?您可以告诉我，你们房间的收费率吗?h: yes. its 350 to 550 dollars for a single, 550 to 750

12、 for a double for a twin.可以。单人房收费350550元，双人房收费550750元。g: i see. i am visiting your city in april. how soon should i makea reservation.我明白了。我打算在4月份往贵市。我应提早多少时候订房呢？h: well, the sooner, the better. if youve madeyour schedule, why dont you book the room now?那么，越早越好。如果您已拟定您的旅游计划，您何不现在订房？making a hotel re

13、servation 订房（电话）g: hello.喂！h: （operator） greens hotel. can i help you, sir?（接线生）费尔蒙酒店。先生，请问有何贵干？g: yes, id like to make a reservation.我想订房。h: thank you, ill connect you with our reservation clerk.谢谢。我替您接我们订房部职员。g: thank you.谢谢您。h： （reservation clerk） hello, reservation office. can i help you?（订房部员工）

14、订房部，请问有什么可以效劳？g: yes, id like to reserve a double room with bath for november twenty-first and twenty-sixth.我想预订一间有浴室的双人房，供 11月21日和26日住宿。h: just a moment, sir. ill check and see-yes, that can be arranged.your name, please ?先生，请等一下，我要查查看是的，可以安排那样的房间。请问贵姓？g: yes, my name is wang lin.我名叫王林。h: thank you

15、 very much, mr. wang.谢谢您，王先生。confirming a hotel reservation 证实已订房间 （ 电话 ）h: （operator）: greatwall hotel.（ 接线生 ） 长城酒店。g: reservations, please.请接订房部。h: thank you. just a minute, sir.谢谢。先生，请等一下。h: （reservation clerk）: reservations. can i help you?（ 订房部员工） 这里是订房部。请问有什么事可以效劳?g: yes, id like to confirm my

16、 reservation. this is wang linfrom hong kong. ive reserved a double room for january second.我想确定我的订房结果。我是从香港来的王林。我已经预订一间供 1 月 2 日入 住的双人房。h: yes, mr. wang. we have your reservation from hong kong.well be expecting you on january second. thank you.何先生，我们已接到您从香港打来的订房电话。我们期待您 1 月 2 日光临。多谢惠顾。changing a h

17、otel reservation 改变订房日期 （ 电话 ）h: greatwall hotel. can i help you?长城酒店。我能帮您吗 ?g: yes, id like to cancel my reservation and make a new reservation.my name is wang lin and i have made a reservation for january tenth, but is it possible to change it to the twelfth? with the heavy snow up here, my car ha

18、s broken down.我想取消我原来的预订， 并作新的预订。 我名叫王林， 我订了 1 月 10 日的房间，但有没有可能把日期改到 12 号 ?由于这里下雪，我的汽车损坏了。h: yes, just a minute while i check our record, mr. wang. yes, it is possible to change it to the twelfth. thank you, mr. wang.12日好，请等一等，我查一查我们的记录。王先生，行啊，可以把订房改到 王先生，谢谢您。g: thank you.谢谢。ordering breakfast throu

19、gh room service at the hotel在酒店客房服务部预订早餐电话h: (room service): hello. room service.(客房服务部)喂!客房服务部。g: hello. may i order my breakfast for tomorrow morning?喂！我可以预订明天早上的早餐吗？h: yes, sir. what time would you like to have it, sir?可以的。先生，请问您想什么时候吃早餐 ？g: can you make it at 8:00你们能在八点钟准备好吗？h: all right, sir. w

20、hat would you like to have?可以，先生。您想要些什么？g: well, pineapple juice, bacon and eggs, toast, and a pot of coffee.我要菠萝汁、火腿和蛋、烤面包和一壶咖啡。h: all right. anything else.好的。还要别的东西吗？g: thats all. my room number is 604.不要了。我房间的号码是604号。h: thank you, sir.谢谢您，先生。ordering lunch订午餐h: hello, room service.喂，住房服务部。g: hell

21、o, id like to order my lunch.喂，我想订午餐。h: all right, sir.好的，先生。g: ill have a tomato and lettuce salad, a tomato omelet.我要一份番茄和生菜沙律，一份番茄心蛋卷。h: our omelet is served with green vegetables.我们的蛋卷是配有青菜的。g: id like a salad, too.我也喜欢沙律。h: yes, sir. what kind of dressing?行，先生。您要哪一种调味品 ?g: oil and vinegar, plea

22、se.请给我油和醋。h: do you want any rolls?您要面包吗?g: yes, and a pot of coffee, please.要，再给我一壶咖啡。h: all right, six. anything else?好的，先生。还要别的东西吗?g: no, thats all.不要，就这些了。h: may i have your room number, please.?请问您的房间号码?g: 504. 504.504 504 室。h: thank you, sir.谢谢您，先生cg: thank you.谢谢h: thank you. just a minute, s

23、ir.谢谢。先生，请等一下。h: （reservation clerk）: reservations. can i help you?（订房部员工）这里是订房部。请问有什么事可以效劳 ？g: yes, id like to confirm my reservation. this is wang linfrom hong kong. ive reserved a double room for january second.我想确定我的订房结果。我是从香港来的王林。我已经预订一间供1月2日入住的双人房。h: yes, mr. wang. we have your reservation fro

24、m hong kong.well be expecting you on january second. thank you.何先生，我们已接到您从香港打来的订房电话。我们期待您 1月2日光临。多谢惠顾。changing a hotel reservation改变订房日期（电话）h: greatwall hotel. can i help you?长城酒店。我能帮您吗？g: yes, id like to cancel my reservation and make a new reservation.my name is wang lin and i have made a reservat

25、ion for january tenth, but is it possible to change it to the twelfth? with the heavy snow up here, my car has broken down.我想取消我原来的预订，并作新的预订。我名叫王林，我订了 1月10日的房间, 但有没有可能把日期改到12号？由于这里下雪，我的汽车损坏了。h: yes, just a minute while i check our record, mr. wang. yes, it is possible to change it to the twelfth. th

26、ank you, mr. wang.好，请等一等，我查一查我们的记录。王先生，行啊，可以把订房改到12日。王先生，谢谢您。g: thank you.谢谢。ordering breakfast through room service at the hotel在酒店客房服务部预订早餐电话h: (room service): hello. room service.( 客房服务部) 喂 ! 客房服务部。g: hello. may i order my breakfast for tomorrow morning?喂 ! 我可以预订明天早上的早餐吗 ?h: yes, sir. what time w

27、ould you like to have it, sir可以的。先生，请问您想什么时候吃早餐?g: can you make it at 8:00你们能在八点钟准备好吗 ?h: all right, sir. what would you like to have?可以，先生。 您想要些什么 ?g: well, pineapple juice, bacon and eggs, toast, and a pot of coffee.我要菠萝汁、火腿和蛋、烤面包和一壶咖啡。h: all right. anything else.好的。还要别的东西吗?g: thats all. my room n

28、umber is 604.不要了。我房间的号码是604 号。h: thank you, sir.谢谢您，先生。ordering lunch订午餐h: hello, room service.喂，住房服务部。g: hello, id like to order my lunch.喂，我想订午餐。h: all right, sir.好的，先生。g: ill have a tomato and lettuce salad, a tomato omelet.我要一份番茄和生菜沙律，一份番茄心蛋卷。h: our omelet is served with green vegetables.我们的蛋卷是配

29、有青菜的。g: id like a salad, too.我也喜欢沙律。h: yes, sir. what kind of dressing?行，先生。您要哪一种调味品？g: oil and vinegar, please.请给我油和醋。h: do you want any rolls?您要面包吗？g: yes, and a pot of coffee, please.要，再给我一壶咖啡。h: all right, six. anything else?好的，先生。还要别的东西吗？g: no, thats all.不要，就这些了。h: may i have your room number,

30、please.?请问您的房间号码？g: 504. 504.504. 504 室。h: thank you, sir.谢谢您，先生。g: thank you.谢谢。attendance & service接待与服务(w = waiter, g = guest)w: did you ring, sir?是您按铃吗?先生。g: i wish to turn on the light, where is the switch?我想要开亮那一支电灯，请问开关在哪儿 ?w: there is it, beside the wardrobe.那里就是了，在衣橱的旁边。g: by the way, you m

31、ight have my things sent up here.顺便说一句，请您把我的东西搬到这儿来。w: certainly, sir.好的，先生。w: what would you like for starters, sir?首先上什么菜?先生。w: how would you like your steak done, sir?牛排怎么做好?先生。g: medium for everyone except me, id like mine underdone.其他几位的都煮半生熟就行了，只有我的例外，我喜欢煮得生一点的。w: yes, sir. how about a little

32、soup before the steak?在吃牛排之前，要来点什么汤吗 ?g: let us have some vegetable soup and some nice crisp toast, please. 给我们弄些菜汤吧，再拿些松脆的烘面包来。w: and to follow?接下去要些什么呢 ?g: let me see. oh, some oysters , please.让我想想。哦，请来些生蚝。w: with pleasure, sir. would you like a drink before your meal?很好，先生。饭前要喝些什么酒?g: bring us a

33、 bottle of gin.给我们来一瓶杜松子酒吧。w: what will you take for dessert ?你们要什么点心？g: ice cream for everyone, please.每人来杯冰淇淋吧。w: how does this room suit you, sir?这个房间合您的意吗？先生。g: this is rather small. i want a larger one, if you please.这个房间太小了。如果方便的话，我想要一问大点的。w: what about this one?这一问怎么样？g: this will do very wel

34、l. what do you charge for it?这一间很好。宿费多少？w: five hundred dollars per day, sir.每天500美元，先生。g: w川 you give me a reduction if i stay here for several days?如果我在这里住上几天，有没有什么折扣 ？w: im afraid that no reduction can be made.很抱歉，没有折扣。g: this is rather expensive. i must have a cheaper one. cant you show me somet

35、hing less expensive ?这有点贵。我要一间比较便宜的。可否给我看些较廉价的房间？w: yes, sir, come this way, please. w川 this one suit you?好的，先生。请到这里来。这一问合您的意吗 ？g: is there a bathroom attached to this room?这房间有没有带浴室？w: yes, it has a private bathroom adjoming.有的，它带有一间专用浴室。g: how much do you charge?要多少钱？w: four hundred dollars a day.

36、400 美元一天。g: well, ill take this one.好，我就要这一间。w: all right, sir. here is the key of the room. please leave it atthe counter when you go out.好的，先生。这是房间的钥匙，您出去的时候，请把它交给服务台。二、酒店常用英语词汇酒店房间用词blanket 毛毯bowl 厕盆bureau 衣屉柜couch(sofa)bed 长沙发床crib 婴儿床curtain 窗帘cushion 椅垫door 门doormat 门垫double bed 双人床drapery 帘子d

37、resser 梳妆台floor wax 地板蜡foam-rubber mattress 乳胶垫folding bed 可折合床foot-rest 脚凳furniture polish 家具擦光油hat rack 帽架headboard 床头架liquid soap液体肥皂mattress 床垫mirror 镜子pillow 枕头pillow case 枕套arm chair有扶手的椅子bath rug and brush (放在浴室门口的)地毯和洗澡刷子bath-room 浴室bath tub 浴缸bed床bed pad床垫子bedstead 床架bedspread 床罩bench长凳quil

38、t 棉被sanitary receptacle有盖垃圾箱sheet(s)被单shower花洒single bed 单人床sofa沙发stool 凳子table & chair 桌椅tile floor(bath , wall)瓷砖地板(浴池、墙壁)upholstery 室内装饰品wardrobe 衣柜wash basin 洗脸盆waste basket 字纸篓window 窗windowsill 窗台大堂用词baggage 行李cashier 出纳员counter 柜台foreign exchange 外币找换front desk 总服务台porter 搬运员receptionist 接待员r

39、egister card 登记卡safety deposit 保险箱suit case 衣箱table phone 座台电话餐饮相关用词atmosphere 气氛clientele 顾客enjoy 享受excursionist 临时游客food & beverage 食品与饮料full house 客满gourmet 美食家guest 客人holiday marker 假日游客honorable guest 贵宾host 主人passenger 旅客point of purchase 购买点restaurant & tourism 餐饮业与观光事业right price 合理价格satisfa

40、ction 满意service 月艮务tourist 游客tourist industry 旅游业value价值vip(very important person)重要人物visitor 访客餐厅(馆)用词accounting 会计assistant manager 副经理automat自动贩卖机baker cook烤面包师banquet hall 宴会厅bar酒吧captain 餐厅领班cashiers 出纳catering department 餐饮部catering manager 餐饮经理chef 主厨chef cooks 烹调厨师chinese dining room 中餐厅coff

41、ee shop 咖啡厅cocktail lounge 酒廊food and beverage control成本管理general manager 总经理greetness 餐厅接待heat cook 厨师hotel旅馆independent restaurant独立餐厅in season 旺季japanese cooking 日本料理 main dining room 主餐厅 off season 淡季 pastry cook 冷冻厨师 restaurant hotel pool 餐旅联营餐厅 roast cook 烤肉师傅 room deparment 客房部 snack bar 快餐 厅

42、 specialty restaurant 风味餐厅 steward 服务员 supervisor 餐务管理员 teas hop 茶馆 vegetable cook 蔬菜厨师 waiter 男侍应生 waitress 女侍应生 ware washers 洗涤工 western dining room 西餐厅 中餐厅用词 shtray 烟灰缸 banquet & reserve 宴会菜单 base stock 基本存量 bill 账单 bloat in oil 熏 boil 煮、涮 broil 烧，猛火煎 buffet 自助柜台 cantonese cuisine 粤菜 cash 付现 chan

43、ge tray 收银盘check, cheque 支票check out 结账chinese table service 中餐桌服务chopsticks 筷子closed steam 炯cloth napkin 布餐巾coaster 杯垫coddle 煨compote高脚垫cook 爆credit card 信用卡cuisine 烹饪decoct 熬,煲dining room safety餐厅安全frizzle 煎front desk 柜台fry炸greet guests 迎宾grill 烤hanky小毛巾hostess 女带位员hunan cuisine 湖南菜match火柴menu菜单me

44、nu items菜单项目宴会用词birthday party 寿宴business lunch业务午餐chinese banquet service中餐宴会务dinner party 晚宴farewell party 欢送餐会formal party 正式聚会function 贵宾厅glee feast 庆功宴grand banquet 大型餐会informal party 非正式聚会早餐会leadership breakfast meetinglobby 接客厅luncheon 午宴silver set 银质 餐具special set 特别餐具tray stand 托盘架wedding p

45、arty 婚宴welcome party 欢迎餐会西餐厅用词autmat 贩卖机食店bakeovens 烤箱bowl 钵bread saucer 面包碟bread basket 面包篮bread tongs 面包夹breadfast 早餐buffet dinner 自助晚餐butter knife 牛油刀butter saucer 牛油碟christmas day 圣诞节coffee spoon 咖啡匙continental cuisine欧式西餐cooking utensils烹饪用具cover餐具盖cup & saucer 杯碟dessert 尾食甜点dessert platter甜,点盘

46、dessert spoon 点心匙 dinner 晚餐 entree 小菜entree platter /、菜盘fast food快速食品finger bowl洗手盅first course 头盘 flaming 点火焰 roast 烤肉 food stuffs菜肴食品fruits fork水果叉fruit knife水果刀frying pan 平底锅 full cafeteria 全自助餐厅 full courseie 餐 gravy ladle 汤勺 greet guests接待入座table fork 餐叉 table knife 餐刀 table service 餐桌服务 table settings餐桌摆设taking the order 接受点菜 turkey feast火鸡大餐vegetable tongs 蔬菜夹welldone 全熟w