假日酒店培训

1、MONTHLY TRAINING REPORT / 月度培训报告 Hotel / 酒店：Holiday Inn Donghua Shenzhen DATE / 日期：22JAN, 2009 / 2009 年 1 月 22 日1)., OFF JOB ACTIVITIES / 脱产培训COURSE TITLES 培训主题DELEGATES 参与对象PAX 人数HRS 小时DATE 日期LINK TO BUSINESS NEEDS/PLAN 相关培训需求a). External: 外部b). Internal: 内部Orientation 新员工入职培训New Staff 新员工14Jan 16N

2、ew Staff On-Boarding 扬帆计划English Training 英语培训Specific Staff 特定员工202Jan 5-6Improve Language Skill 提高语言技巧2). TRAINING ACTIVITIES / 培训活动COURSE TITLES 培训主题DELEGATES 参与对象PAX 人数HRS 小时DATE日期LINK TO BUSINESS NEEDS/PLAN 相关培训需求d).External: 外部Received Cross Training teacher from Wuhan Institute Of Technology

3、接收武汉职业技术 学院交叉培训老师N/A1160Decl-Jan 6IHG Standard 洲际酒店集团标准b).Internal: 内部Renew Culture Corridor 更新布告栏N/AN/AN/AJan 9,19Sharing Hotel Info with Staff 更新酒店员工信息IQ & Grooming Standard Spot CheckIQ及仪容仪表抽 査N/AN/AN/AEveryDayIncreasing GSTS 增加客人满意度3). ON JOB DEPARTMENTAL ACTIVITIES / 部门不脱产培训DEPARTMENTSACTIVITIE

4、S部门培训LINK TO BUSINESSNEEDS相关培训需求SALES &MARKETING市场销售部teal with No Show guest/ No Show 客人处理!job Request 7 工祚 培训需要femail Skill Training /电子邮件技巧培训|0pera System Training / Opera 系统培训 Sony Action Plan / Sony 公司行动计-划 jPotential Analyse /潜在用户分析 )PCR Training /优选会俱乐部奖励培训 (Relationship Skill Training / 关系技巧培

5、训| Sales Related Skill Training / 销售相关技 | 1巧培训Ibooking Related Skill Training / 订房相关 | 技巧培训I|Case Study/案例分析|hil / 无ENGINEERING工程鄧lxhiFINANCE财务部HRbase Study of Check Staff Background / 员 Job Request / 工作人力资源部匸背景调查案例分析需要Staff Party Meeting / 员工晚会会议F&B /餐饮部DEPARTMENTS ；ACTIVITIES部门培训LINK TO BUSINESSNE

6、EDS相关培训需求BVC & BAR 朗景园和大堂 吧(English Training / 英语培训(Promotion of January/ 1 月份推广Greeting and Show Guest Seat / 问候并代客到 座位Drink List & Menu Training / 酒牌及菜单培训 (Anticipation Training /预计客人需求培训 Maker Up Training / 化妆培训job Request / 工作|需要!二二二二二二二二二二:1 . |lQ Training / IQ 培训job Request 7 1作东华轩Anticipation

7、 Training /预知客人需求培训 Beverage Service Training /酒水服务培训1需要 :BANQUET (English Training 7 英语塔训|/.作宴会厅 jAnticipation Training /预计客人需求培训equest|BQ Meeting SOP /宴会会议标准程序严*STEWARDING (Buffet Table Cleaning /自助餐台的清洁Job Request / 工作 |管事部forking Skill /工作技巧濡要|PFK Update Training /酒店知识更新培训気订ver Tableware Washing

8、 Skill / 银器餐具清|先技巧Related Equipment Using Skill /相关设备f使用技巧IIpreparation of Banquet Meeting / 宴会的准备：工作(job Request / 工作 | 濡要CHINESEKITCHEN中厨房WESTERNKITCHEN西厨房?Team Production Training / 团队精神培训 iFire Safety Training /防火培训 )HFK Update Training /酒店知识更新培训 |How to make work Effective / 如何提高效率 Chinese Dish

9、 Cooking Skill / 中餐烹饪技巧 | 7(job Request / 作； 濡要Sushi Making Training /寿司制作的技巧 how to Improve Efficiency / 如何提高工作技 I巧|HFK Update Training /酒店知识更新培训 Menu Training / 菜单培训(English Training / 英语培训OSCAR，S 扒房English Training / 英语培训Food Menu and Drink List Training / 菜单和 酒水单培训Job Request / 工作 需要STEAKHOUSE K

10、ITCHEN 扒房厨房N订/无HSKP /客房部DEPARTMENTS |ACTIVITIESLINK TO BUSINESS NEEDS部门培训相关培训需求FLOOR 楼层HC 健身中心Fitness Knowledge / 健身知识Table Tennis Training /桌球培训Job Request /工作需要LINEN 布草房Urdform Change Procedure / 制服史换程序 How to Deal with Leaving Staff Uniform / 离职员工工服处理Job Request /工作需要LAUNDRY洗衣房Laundry Set Up Trai

11、ning / 布草摆放培训 Standard of Dry and Wet Clean / 干湿洗 标准培训Job Request /工作需要F0 /前厅部LINK TO BUSINESS NEEDSDEPARTMENTSACTiviTIES部门培训TOONT DESKRii7无Job Request /工作需要前台GSC客户服务中心GSC Work Procedure /客服中心工作流程 jGSC Service Item and Responsibilities / I客服中心服务项目和职责 handling of Guest Special Request / 处理 I客户特殊要求Tel

12、ephone System Operation Training / 电 I话系统操作培训BUSINESS Ml / 无 CENTER商务中心CONCIERGE & |TRANSPORTATIOiNil / 无 礼宾部及车队1?ECF Review Service Important Matters / 服务要ijob Request / 工作需要 行政楼层$点回顾4) . SUMMARY OF COURSE CRITIQUES 对培训提出的批评建议(IF APPLICABLE 如需 要)：Nil / 无5) . OTHER INITIATIVES, SUCCESSES, & NEW IDEA

13、S 其他的发现，成就和新主意:Nil / 无6) . TRAINEES / 实习生：30 PAXDEPARTMENT 部门NUMBER OF TRAINEES 实习生人数SECTION 所在部门HR1PersonnelF&B-Bay View Cafe, Lobby Bar, Banquet, Steakhouse, Donghua CourtF016Reception, Concierge, Business Centre, Guest Service Centre,S&M1ReservationHSKP1Floor7) . COURSES/ACTIVITIES PLANNED FOR / 培训及活动计划：FEB 2009 / 2009 年 2月I, COURSES / 培训：ENGLISH TRAINING / 英语ORIENTATION FOR NEW STAFF / 新员工入职培训BE MY GUEST & IQ TRAINING FOR NEW STAFF / 基本服务技巧及 IQ 培训 BRAND CA