[语言类考试复习资料大全]剑桥商务英语中级模拟116

1、书山有路勤为径，学海无涯苦作舟。祝愿天下莘莘学子：学业有成，金榜题名！语言类考试复习资料大全剑桥商务英语中级模拟116剑桥商务英语中级模拟116READINGPART ONE Look at the statements below and the text about the importance of listening to people on the opposite page. Which section (A, B, C or D) does each statement (1-7) refer to? For each statement (1-7), mark one lett

2、er (A, B, C or D) on your Answer Sheet. You will need to use some of these letters more than once. Listen better, manage better A There is a great difference between listening and hearing. You should make efforts in listening. Listening demands your attention and concentration. It may mean quizzing

3、the speaker for additional information or for clarification. It is always better to ask than to continue regardless and get things wrong. However, if you are absent-minded, even for a few minutes, youll miss what the speaker is saying probably at the very moment when he or she is saying something cr

4、itical. And not having heard, you wont know youve missed anything until its too late. B We are likely to accuse others of not listening, pretending that We ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we havent listened carefully enough. We

5、get things wrong because we have failed to understand completely what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to rememberdespite the benefit of notesexactly what everyone said. But Success depends on getting things

6、rightand that means listening. C You should be aware that many people are not very good at communicating. Its helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying. It is equally important that you should put

7、yourself in the other persons place, both intellectually and emotionally; it will help you to understand what they are getting at and form a response. But dont be too clever. Faced with a know-all, many people keep quiet because they see no point in continuing. D It is a very bad habit that we start

8、 thinking of what we are going to say about the subject long before the other speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness. as once you have decided what to say, there is a fair chance you will interrupt to say it. Good listeners dont interrup

9、t. In fact it is often worth explaining the main idea of what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well. 1. You do not mind hearing your own views summarised.答案:D解析 do not mindsummarised. 对应线索 explaining the m

10、ain ideaNobody is offended 答案精解 题目意为：人们不介意别人把自己的观点总结一下。D段指出“it is often worth explaining the main idea of what you have just been told. Nobody is offended by this”即：应该把你听到的主要观点解释一下没有人会因为这个生气。其中，文中的Nobody is offended与题干中的do not mind表意相吻合，文中的explaining the main idea与题干中的summarised意义相符。 2. It is risky

11、to allow your mind to wander onto something else while someone is speaking.答案:A解析 wander onto something else 对应线索 absent-minded, youll misssomething critical 答案精解 题目意为：别人讲话时你想别的事是很危险的。A段指出“if you are absentminded，youll miss what the speaker is saying probablywhen he or she is saying something critic

12、al.”即：如果你心不在焉你很可能在说话者正在说重要事情的时候错过了他/她说的内容。其中，文中的absent-minded对应于题干中的wander onto something else. 3. People are reluctant to admit that they dont listen well.答案:B解析 reluctant to admitdont listen well 对应线索 pretendingfaultlesshavent listened carefully enough 答案精解 题目意为：人们不愿意承认自己没有好好聆听(别人的意见)。B段指出“We are

13、likely to accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we havent listened carefully enough.”即：通常我们指责别人没有倾听(他人意见)，假装我们自己没有犯错，但是我们心里清楚我们(沟通中)的很多错误是因为我们自己没有认真听。其中，文中的pretendingfaultless与题干中的rel

14、uctant to admit相对应，文中的havent listened carefully enough与题干中的dont listen well意义相同。 4. It is beneficial to you when you see things from the speakers perspective.答案:C解析 beneficialsee things from the speakers perspective 对应线索 put yourself in the other persons placehelp 答案精解 题目意为：从说话看的角度看问题会有好处。C段指出“you s

15、hould put yourself in the other persons placeit will help you to understand what they are geeing at and form a response.”即你应当站在他人的立场这可以帮助你明白对方的意思，并帮助你做出回应。其中，文中的help对应于题干中的benefits，题干中的see things from the speakers perspective与文中的put yourself in the other persons place相吻合。 5. Your listening skills wi

16、ll be supported if you observe the speaker closely.答案:C解析 observe the speaker closely 对应线索 the ways people move and position themselves 答案精解 题目意为：仔细观察说话者有助于提高我们的听话技巧。C段指出“Its helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about w

17、hat they are saying.”即：记住人们说话时的姿势和动作，它们能够透露很多与他们谈话内容相关的信息，这一点很有帮助。其中，文中的the ways people move and position themselves与题干中的observe the speaker closely相对应。 6. While others are still speaking you shouldnt dwell on your response.答案:D解析 shouldnt dwell on your response. 对应线索 bad habitto start thinking of w

18、hat we are going to saybefore 答案精解 题目意为：他人仍在讲话时，你不应当把注意力集中在自己要做出什么样的回应上。D段指出“Its a very bad habit bad habit that we start thinking of what we are going to say about the subject long before the other speaker has finished.”即：最坏的习惯就是在别人还没说完的时候就开始想自己要说什么。其中，文中的Its a very bad habit对应于题干中的shouldnt, 文中的to

19、start thinking of what we are going to say与题干中的dwell on your response表意相一致。 7. Further explanation is necessary sometimes, so you should keep at it.答案:A解析 Further explanation 对应线索 quizzingfor additional information or for clarification. 答案精解 题目意为：有时有必要坚持让对方就所说的话进一步解释。A段首先指出聆听他人说话需要集中注意力，接着指出“It may

20、mean quizzing the speaker for additional information or for clarification. It is always better to ask than to continue regardless and get things wrong.”即：这就意味着要询问说话者额外的信息或是要求其澄清某些事情。询问总是要比亳不在乎地继续谈话然后出错要好。其中，题干中的further explanation与文中的quizzingfor additional information or for clarification相对应。 PART T

21、WO Read the article below about how companies can manage contact with customers. Choose the best sentence from the opposite page to fill each of the gaps. For each gap (8-12), mark one letter (A-G) on your Answer Sheet. Do not use any letter more than once. Customer Contact Which of the following is

22、 the most important way of keeping in touch with your customers: telephone, email, fax, letters, website, or face-to-face meetings? Despite the choice, there is only one correct answer. That anyone who thinks that only one type of customer contact is sufficient is missing the point. Different custom

23、ers have different preferences, so all types of contact are equally important. The smart manager is, therefore, always looking for ways to improve the different types of customer contactand there are plenty of helpful solutions out there to choose from. 1 At the same time, email is rapidly catching

24、up, while the volume of business letters is declining. So, you would think that a good place to begin your quest for better-managed customer contact is to look at whats new in telephone and online technology. It might, though, be better first to consider the factors that make for better contact mana

25、gement and see what can be done to improve them. The starting point for this is obvious: any type of customer contact is going to be more effective if the person handling it knows about the customer. 2 When did these customers last order? What are their product or service preferences? What is their

26、credit status? To make improvements in contact operations possible, all the staff who have contact with the outside world need to have immediate access to the same data. The software that can provide this is known as customer relationship management, or CRM. 3 Just as important, staff can enter any

27、necessary details about the client they are dealing with while the contact is actually in progress. The data from this contact are stored in the system immediately. Then. if the client calls back a few minutes later, whoever picks up the call can see exactly what has just happened. 4 . CRM systems c

28、an give a valuable edge even to companies that rely more on personal contact than on handling large numbers of phone calls and emails. Arguably, it is more important for senior executives to have fully up-to-date information to hand when talking to an important client than in any other situation. 5

29、With the right laptop or hand-held PC, there are even ways of providing secure access when they are out of the office. In this way, managers need never be without the information they need, no matter where they happen to be ATo put it simply, contact relies on people, and successful contact relies o

30、n people with information at their fingertips. BIn spite of this, it would be extremely valuable if all members of staff could call up information on any of the companys clients whenever they needed it. CSoftware can deliver critical information to selected users on a need-to-know basis. DFor most b

31、usinesses, the telephone is still the most commonly used channel of customer contact. EBasically, it enables any member of staff to type in a name and within seconds have on the screen in front of them all they need to know about that particular customer. FOnce a member of staff has this recently pr

32、ocessed information, he or she will be able to provide a faster and more efficient service. 1.答案:D解析 因此，聪明的管理人员总是在寻找改进不同类型的客户沟通联系的方法，而且也存在许多有用的方法供他们选择。 后一句 同时，电子邮件数量在上升而纸质商务信件数量在减少。因此，你会考虑关注电话与网络，并以此作为加强与顾客沟通的有效途径。 推测出 前一句说明了一些方法供管理人员选择来改进与顾客的沟通。后一句指出电话与网络可以作为加强与顾客沟通的有效途径。而D项意为：电话仍是大多数企业与客户联系的主要方式。此

33、句既承前句，又接后句。 2.答案:A解析 如果负责人对顾客情况有所掌握，任何一种沟通方式都会变得更加有效。 后一句 顾客上次都订购了什么?购买的喜好是什么?他们的信用程度如何? 推测出 前一句说明掌握顾客情况的重要性，后一句是关于顾客情况的三个问题，所缺句子应说明掌握信息的重要性。而A项意为：简言之，沟通取决于人，成功的沟通取决于掌握充分信息的人，符合文意；且此句中的代词it，指代的就是空格前的一句话。 3.答案:E解析 能够为联系人迅速提供客户信息的软件叫做客户关系管理软件，即CRM。 后一句 同样重要的是该软件可以在员工与客户沟通的过程中提供所需的信息。 推测出 前一句介绍能够为联系人迅速

34、提供客户信息的系统，后一句指出该系统可以在联系人与客户沟通的过程中提供所需的信息，所缺句子应该围绕该系统的作用和便利。而E项意为：基本上只要员工键入客户名称，几秒钟之内就能在屏幕上看到客户相关信息，符合文意；另外，此句中的代词it明显指代前文中所说的CRM。 4.答案:F解析 如果客户几分钟后又拨回电话，接听电话的任何人都能看到之前记录的客户的相关信息。 推测出 由前一句内容可判断出，所缺句子应与客户服务有关，而F项意为：一旦接听的员工查找到相关信息，他/她就可以立即提供快捷、高效的服务，符合文意，而且该选项中的this recently processed information, 所指的就

35、是空格前what引导的宾语从句。 5.答案:C解析 可以断言，当高级管理人员与重要客户联系时，全面掌握与客户有关的最新信息则显得更为重要。 后一句 即使他们不在办公室时，手提电脑或掌上电脑也能成为为其提供信息的可靠途径。 推测出 前一句内容说明掌握与客户有关的最新信息对高级管理人员更为重要，后一句指出手提电脑或掌上电脑能成为为其提供信息的可靠途径，所缺句子应围绕此系统的作用展开，而C项意为：软件能为重要用户提供所需信息，符合文意。 PART THREE Read the extract below about the management of change and the questions

36、 on the opposite page. For each question (13-18), mark one letter (A, B, C o r D) on your Answer Sheet. The Management of Change Today, change is a permanent characteristic of business activity. In some cases it is expected and planned for. In others it is not. Some changes may be impossible to fore

37、cast and therefore pose the greatest danger. The effect will be heightened when the factors driving change fall beyond the control of the business. New consumer tastes, the rise of competitors, new legislation and economic fluctuations are all examples of this. People bring about change, but they ar

38、e also the most important barrier to its success. Individuals may resist change to protect pay, for example. It often takes time for workers to adapt. and if payment is based on output, they may, to begin with, earn less. They may also, since change can endanger a persons authority, regard change as

39、 a threat to their status. In addition, the wish to maintain group membership can be strong, and workers may resist change because they are worried about what others may think if they do not. There are two key ways in which managers can help individuals overcome their natural resistance to change. T

40、he first is to involve those affected at every stage of the process so they understand why a new approach is necessary and have an interest in its success. To achieve this, when a decision is to be made, a proposal should pass between all employees who have an interest in the outcome. They are then

41、asked to comment on the idea: in this way agreement about the best way forward gradually emerges and a final plan can be developed. Of course, this is much less useful if rapid change is needed in response to a crisis. An alternative is to keep all those people affected by a change informed of what

42、is happening at each stage of the process. Make sure everyone is aware of the options available. Many of the difficulties caused by a new situation are the result of fear of the unknown, but by informing those involved, some of the uncertainty can be removed. When change is actually introduced, the

43、process must be controlled. The final outcome of the programme should be the situation that was identified as where we want to be in the initial planning phase. Targets should be set for each stage to ensure that progress is focused and does not slow down. It is essential that each target is measura

44、ble and that people recognise what is involved. If the outcome of each stage is well defined, action can be taken if the process shows any sign of moving out of control. One individual experienced at managing change is Martin Chambers, CEO of a North American computer firm. He says, The secret is to

45、 build an organisation that isnt afraid to make changes while its still on top, when its not a matter of survival, He also encourages his management team to learn from competitors. Its important to understand how the market works, to know what products are available, and to always be thinking ahead.

46、 His approach signals that failure to constantly adapt to market conditions is why companies fall from positions of market dominance. 1. What is said in the first paragraph about business responses to change?A.External changes are the biggest threat to a company.B.Certain companies are better at pre

47、dicting change than others.C.Periods of economic instability result in the greatest degree of change.D.Change can produce more efficient management throughout a company.答案:A解析 细节理解题，考查公司对变革的反应。 解题关键句 题目意为：“第一段中有关公司对变革的反应是怎样说的?”文中第一段首先指出，变革是现在公司活动中一个常见的特点。有些变革是可以预料到的，而且是做了计划的(如销售额的迅速增长)，但有些则不能。如果能够为变

48、革做准备，就能够有效地管理变革。继而指出“some changes may be impossible to forecast and therefore pose the greatest danger. The effect will be heightened when the factors driving change fall beyond the control of the bushiness.”即：有些变革无法预测，从而带来最大的威胁。当造成变革的因素超出了公司的控制范围，就会更加危险。A项意为外部变化是对公司最大的威胁，与文中意思相符。文中的factors driving

49、change fall beyond the control of the business对应选项中的External changes;文中的the greatest danger对应选项中的the biggest threat。而B、C、D项在文中均找不出对应文字。 2. According to the text, the attitude of staff towards change can be influenced byA.unrealistic productivity targets.B.the opinions of colleagues.C.new managers be

50、ing brought in.D.a longer working day being introduced.答案:B解析 事实细节题，考查影响员工对待变革态度的因素。 解题关键句 题目意为：“根据本文作者的观点，员工对变革的态度受什么影响?”文中第二段列出一些人们抗拒变革的原因，例如，不愿意降薪，不希望自己的权威或地位受到威胁等。此外，文中指出“the wish to maintain group membership can be strong, and workers may resist change because they are worried about what others

51、 may think if they do not.”即：成为集体中的一员这种意愿会很强烈，员工可能会因为担心如果自己对变革不持抗拒态度，别人会有不好的看法。由此可见，B项“同事的看法”为正确选项。 3. Why does the author say employees should be included in decisions about change?A.Staff may have better proposals than the one being considered.B.Possible problems can be identified by including a r

52、ange of staff.C.The benefits of change become much clearer when all staff is involved.D.Staff is less likely to oppose change when they have a personal investment in it.答案:A解析 推理判断题，考查员工参与变革决策的原因。 解题关键句 题目意为：“为什么作者说员工应当参与到变革的决策中来?”文中第三段指出：让员工对变革不产生抗拒的办法之一就是让员工参与到这个过程之中，让他们明白为什么需要新的方式，从而希望变革取得成功。这就需要

53、在做决定时，所有关心变革结果的员工都要听取一下提案。接下来指出“They are then asked to comment on the idea; in this way agreement about the best way forward gradually emerges and a final plan can be developed.”即：他们都要对提案中的想法发表评论，这样可以逐渐得出大家都认同的最好的办法，最终制定出一个计划来。因此A项“员工可能会有更好的提议”与文中意思相符。 4. What reason is given for staff not always be

54、ing involved in decisions about change?A.A high level of resistance to the changes is expected.B.The different stages add up to a highly complex process.C.Far too many staff may be affected for this to be practical.D.The urgency of a situation does not allow for lengthy consultation.答案:D解析 事实细节题，考查员

55、工不能参与变革决策的原因。 解题关键句 题目意为：“为什么员工不一定总是可以参与有关变革的决策?”文中第三段阐述了员工参与变革决策的原因和方式。在第四段的第一句，作为承上启下的一句话，指出“Of course, this is much less useful if rapid change is needed in response to a crisis.”即：当然，当紧急情况出现，需要快速做出变革时，这(相关员工参与决策)就不是那么可行了。由此可见，D项“情况紧急，不允许长时间的商讨”与文意相符。其中选项中的“urgency of the situation”与文中的“crisis”对应

56、。 5. According to the fifth paragraph, what is important when carrying out a process of change?A.It is necessary to decide who is responsible for the different stages.B.Managers should continue to inform staff about the progress being made.C.It should be clear whether each stage of the process has b

57、een achieved.D.Potential problems need to be highlighted earlier in the process.答案:C解析 推理判断题，考查对文章第五段的理解。 解题关键句 题目意为：“根据第五段内容，在实施变革的过程中重要的是什么?”文中第五段首先指出，开始实施变革后，要对过程进行控制。变革的最终结果应当与计划最初确立的目标是一样的。接着指出“Targets should be set for each stage to ensure that progress is focused and does not slow down. It is esse